I only go here because they take my insurance. They do not actually care about you at all. The front staff that handle the phones are incredibly rude and uncaring. They literally told me to go somewhere else for my service over even trying to accommodate and earlier blood draw. I get ill in the mornings and have medications I have to take that they prescribe. Sorry I can't wait until later in the morning to get blood drawn. I'd be vomiting. When I explained why I needed an earlier time she said just go somewhere else. Girl if you hate your life that much you should find another job where people's health isn't on the line. The doc isn't much better. Any issue I bring up to her she immediately dismisses as anxiety without even actually checking anything read more

I have been a patient for years. Since 2024 there have been many poor experiences and questionable bills. Look at your EOB's and look at what provider is actually on the EOB's. The person might not be the correct person you actually saw or service you had. Then simultaneously you can be thrown into out of network status. Which in turn you to have to pay for more out of pocket costs. Then after payment, the receipt will say the actual person you saw-- who was in network status. Insurance company told me it's all about whose NPI number is on the bill and the name- wasn't the person I saw!! See what's happening- after many years I had enough and found a more reputable healthcare establishment. Will not miss the rude front desk either. I miss the old Winters family practice- both the dad and son- those days are gone!! read more

Pros-- This is one medical practice that is not affiliated with "Big Box" institutions like Duly or Northwestern Medicine. You get personal attention every time. Second, the appointments are pretty easy to get, especially if you are willing to see a PA. Kate is phenomenal and caught medical issues that I was previously unaware of having. She is very knowledgeable and takes her time getting your medical history. Cons-- Now, you do have to find the right PA. The first one I was assigned to, Fatima, was lacking in communication I felt because my online chart was not filled in even though I was badgered into opening an account. She also told me to get a colonoscopy after 5 years when I had no issues. The colonoscopy practice across the street pestered me relentlessly then. I also think that they do not have enough doctors. read more

Ear nose and throat that's it anything else it's going to be you need to go see a specialist always play games when I need my thyroid medication my thyroid isn't going to get better I know when my medication needs to be increased I'm Gen X I miss the doctors when I was a kid they did everything not like now garbage read more

This place has gone from bad to worse. Between all the doctor's assistance, text, and emails know one at the front desk does any work, they're pretty much on their phone the whole time, seriously we enter all the information ourselves, what is the purpose of having five workers behind the desk. No courtesy, it's time for me to look elsewhere. I guess you get better service if you get cosmetic work done here. read more

Winters Family Practice - Huge Botox advertising in front office. - Skin Care Near Me - Elgin, Illinois

Poor office staffing and doctors are overbooked. Dr. Winters us retired. And the office has gone downhill. The staff is more concerned about their personal dramas and what's for lunch than the people in the waiting room. Seriously. The phones have problems with dropping calls? They hang up on you! Supposedly they have a new phone system for years? Gave up. Wait times are crazy. read more

I've been with Winters Family Practice for way too long, obviously. I really miss the Doctors who cared about their patients. I recently sent in a message to Dr. Winters and that message was forwarded to Fatima. If you've had a decent experience with her, congratulations! I have yet to meet this person who has made me feel useless and a waste of time to care for. Never mind the fact that I was asking for help but to get a response that this isn't an Us problem. You are 100% correct, but rather than help find an alternative, you made me feel lousy. FYI I received more help and care from the pharmacist at Jewel that my family care provider. Way to go Dr. Winters you're really hiring winners now! Sincerely, a patient who can't wait to find a new family practice. read more

Dr. Diana Solis is the most caring and compassionate doctor that I have been to and treated by for many years now...She is always honest and direct with me and at times feels like my "MOM" which I totally relate to... always recommend her to friends And family.... read more

I see an obgyn in the same building. I am 7 months pregnant and just needed my blood pressure checked. Literally there are machines in stores that do this for you. I asked if they could do it because my dr office was closed. I lost vision in my left eye and really didn't want to drive anywhere else. The receptionist told me to walk to immediate care because i wasn't one of their patients. Until that point i was considering using them as a PCP because i don't have one but definitely not after that. So I stubbled while pregnant and vision impaired a block down to immediate care. read more

Dr. Solis is absolutely terrific! She truly cares about her patients and is amazingly knowledgeable about any and all medical needs! She must have a photographic memory because nothing slips by her! She is kind, professional and thorough. I would call her a quick study! High recommendations for Dr Solis!!!! read more

Dr Diana Solis has gone over and above in helping me through my medical situation. Always happy and energetic as she conveyed my situation and care plan. She made sure that I understood my at home care and answered all my questions before she left. Thank you Dr Diana ! read more

Having been a patient of Winters Family Practice for many years, I have always been pleased with the care and concern I was given by staff members. Recently, they have gone downhill. Rather than seeing the patients, they do a phone call and charge your insurance for an office visit. They seem to put a band aid on issue rather than allowing you to come into the office for a sick check or they refer you to the emergency room. Always, thought the place to start would be by seeing you Dr. first. Can't say I will be returning. read more

The best and only doctors office I will go to. Dr Myrda is professional, caring and always spends the time to help me understand what is going on and why. He genuinely cares about me and always has my best interest in mind. The longest I have had to wait in the front area is 5 minutes! The girls in the front are professional and very friendly. I am a healthier person today because of Dr M! read more

I've been coming here since I was a child. Now, I'm bringing my son. That says a lot about the way any organization is run. It's especially telling with healthcare. read more

Called there today because when I called earlier in the week I was told if I wanted to schedule an appointment for Saturday I need to call the day before which is Friday around 4 pm. That's something I've never heard of ever. So I call and mind you no one is answering I had to call about three times. I finally get to someone named Yadira and her attitude was disgusting she tells me that Saturday the doctor is all booked all of a sudden and I was upset because I needed to make an appointment. I've been to this doctors office in the past and never had any issues. I would always see Dr. Solis who I loved. But the front desk people really seem to hate their jobs and have shitty attitudes. Therefor I won't ever be returning there and I'll just go else where. read more

I have to agree with the other reviews. The office staff are not very good. I just called to schedule an appointment and had to explain 3 times to the same person that the appointment was for myself and not someone else despite never mentioning someone else. Why? I then had to ask to speak with someone else who was able to quickly assist me. Why? read more

We have been going there for years and today I needed to call them twice for questions/make appointments and I can't believe how rudely I was treated. The practitioners are wonderful but their office staff seems to be too busy/disinterested to handle the phone volume. I was rushed off the phone each time and the last woman I spoke to was even more dismissive than the first...but not by much. read more

Let me start by saying I never got the opportunity to actually set up an appointment with this office because they're not taking new patience, not a huge deal but how rude the the receptionist was is what put a bad taste in my mouth. I've never had a doctors office turn me away, thankfully I know that this is the only office in the state to turn away a potential patient for life. Yes I understand doctor's offices get busy and are booked out for months, but leave that up to me if I'm willing to wait for an appointment. read more