I recently took my 18 Ram 1500 into Collierville Chrysler, Dodge, Jeep & Ram. Long story short, a…read morecable was misrouted, and the main wiring harness was damaged in the process of running some wiring. I dropped the truck off with Chad Johnson to have the issue looked at and the best way to have the harness replaced or repaired if it was fixable. Chad went above and beyond to keep me in the loop every step of the way. I can tell Chad treats every customer like just that a customer ensures their issues are addressed, and the customer is satisfied at the end of their visit. It's hard to find someone like Chad in the automotive service industry this day and time. It's about getting them in and getting them out as fast as possible. Not with Chad and Collierville CDJR. They took the issue that i thought would be thousands to repair, and it only cost hundreds. If you want a quality team to work with you on your automotive issues, go see Chad Johnson and his team at Collierville Chrysler, Dodge, Jeep & Ram. Thanks, Kevin B. Richardson II

This dealership sold me a lemon…read more It had a history of engine problems and they knew it. 4 weeks after purchasing this 2023 Tacoma. The engine blew up They may be replacing the engine before they would trade it THIS 23 TACOMA IS NOW SITTING ON THEIR LOT WITH A REPLACED ENGINE. John and Doug Wilson train their employees to lie and to see with regards to used car purchases. The sales people are telling people there's nothing wrong with this truck when the engine and the radiator has been replaced, and it still has issues. They advertise themselves as a Christian company, but these guys are not Christian I promise you I have never had such a horrible experience buying a car in my 60 years on this planet THESE GUYS ARE CROOKED! They're salespeople lie, cheat and steal!!!! I've reported them to the Better Business Bureau, Tennessee commerce board, and a lawyer DO NOT DO BUSINESS HERE

We were in a difficult situation while driving from San Antonio, Texas, to Sevierville, Tennessee…read more Just outside of West Memphis, our Ford F-150 began leaking antifreeze. With three tired kids in the truck and a long road trip still ahead of us, we were understandably stressed and concerned. Our first call was to another Ford dealership in West Memphis, but unfortunately they were unable to help us. We then called Landers Ford Memphis, and Rose answered the phone. From the very first moment, she was kind, compassionate, and eager to help. She immediately connected us with Willie, who took the time to speak with my husband, provide expert advice, and assess the situation over the phone. After discussing the symptoms, Willie determined that the issue could be dangerous to the engine and advised us to come in right away. From the moment we arrived, both Rose and Willie made us feel welcome. They showed genuine care and concern for our family, including our three road-weary children. Willie and his team went above and beyond to get our truck diagnosed and repaired as quickly as possible. They even provided us with a courtesy vehicle so we could take the kids to visit the Bass Pro Pyramid while the repairs were being completed. What could have easily become a vacation-ending nightmare turned into a positive experience because of the professionalism, expertise, and kindness of Landers Ford Memphis staff. Their team not only fixed our truck but quite literally saved our family vacation. Although we are not local customers, we will always remember the outstanding treatment we received.

In my opinion, the service department NOT TRUSTWORTHY; but I could be wrong and they might just be…read moreINCOMPETENT. Maybe it's both; or neither. The entire vibe is scammy to me. IMO, you can find better service for way less money - and not drive away feeling like you should have gotten another estimate.

I have decided to review every single transaction I have with anyone in service bc this world is…read moregoing downhill in this aspect. We came in to get an oil change for a new truck. The intake guy, Trey, would absolutely benefit from some customer service training. The feeling of not being too welcome is evident. The pitch for all the extra stuff sounded like being read to from a script. Over two and a half hours wait time for an oil change is just terrible. No courtesy car. Don't get the lifetime oil changes when you buy a car.

Great experience at Sunrise Chevrolet Buick GMC. The entire process was smooth, straightforward,…read moreand professional from start to finish.

We purchased a vehicle from them on June 15th and it is a great vehicle, it ride good and have good…read moreair in this heat wave we are living under.

I bought a truck from Collierville Auto Center three months ago, and the experience has been…read moreincredibly frustrating. It took a full three months to receive my tags, and during that time I even had to go back and renew my temporary tag. The entire time, I was dealing directly with Terry, the manager at the dealership. Despite multiple calls and in-person visits, I kept getting the runaround with no real help or updates. When I finally pressed the issue, Terry gave me the number to their tag office and said, "I haven't been able to get ahold of them for 3 weeks," basically wishing me luck instead of helping. However, when I called the tag office the very first time, they answered right away and told me they speak with him daily--making it clear that what I was told was untrue. After calling them multiple times, I was eventually told they had simply forgotten about me. Only then was I finally able to get my tags. Overall, the dealership was no help at all throughout this process. Extremely disappointing experience and very poor communication

Very very thorough diagnosis and repairs. I will return! Like All repair shops repairs are…read moreexpensive. Mostly labor costs. But if the work is done properly the price is not subject to scrutiny.

After an initial quote of $7,500 for their critical and recommended fixes I thought about going…read morewith just the "critical ". Price quote was about $3,500. Still very overpriced. I decided to decline and pay the diagnostic fees. At pick up they were not very "Christian" like as they try to portray with bible verses and other displays. The bald guy behind the counter could have been kinder and more understanding. Instead he almost slammed the door in my face as I entered the building. I asked if there was a problem but he turned his back and left. What a shame.

I walked into Mercedes-Benz of Collierville just to get my car serviced... and somehow walked out…read morewith a beautiful, sporty, sophisticated C300! And let me be clear--I wasn't settling for the bare-minimum, stripped-down version. Oh no, baby... I wanted the whole experience! From the seductive interior ambient lighting and AMG features to the parking assist, gorgeous red-and-black leather seats, and all those little luxury touches that made me say, "Yep... she's the one." Sometimes you go in for a service appointment and leave with a new love affair. Meet my new baby Benz! She's classy, she's sporty, she's sophisticated, and just a little bit sexy--exactly my speed. A BIG shout-out to Steve Wooten for making the entire purchase process so incredibly easy. He listened to what I wanted, was attentive to my needs, and most importantly, never pressured me into buying. That made all the difference. That's the kind of customer service I appreciate--let me make my decision, but make sure I have everything I need to make the right one. I absolutely love the experience at Mercedes-Benz of Collierville, and apparently... my service appointment turned into a luxury upgrade! Now look at my new baby... AIN'T SHE SEXY AND CUTE?!?!

Great customer service ! Christian in service dept is a rock star. 1st class all the way !read more

Took my daughter's Honda Civic to be washed and cleaned. I was able to make an appointment via…read moretext. Arrived at the time of my appointment and was greeted by name and with a smile. Went through what I needed and left my car. Texted me my car was ready and when I arrived, I couldn't believe my eyes! The silver Honda Civic sparkled and shined - like WOW! That was only the outside. When I looked inside - that was the real tell. My dog rides in the car (and sheds). I couldn't NOT find a dog hair anywhere! They even got a little stain out of the seat. The car looked AMAZING! I was very impressed! The car shines inside and out! This is a little hidden gem in Collierville I didn't know existed. Nice, friendly service. Very prompt. Amazing results!

I wanted to like this place since it's right down the street from me. I made an appointment via…read moretext and when I showed up, I was met with a combative look from the lady greeter. She looked at me like I wasn't supposed to be there and in a most uninviting tone, asked could she help me. I explained I had an appointment and was told I would get a quote when I let them check my 2019 Toyota Sequoia out. She looked it over without looking inside and told me.$395. My car isn't that dirty so I was a bit shocked. I told her to eliminate the shampooing over the upholstery and she knocked off $100. Fine. I will say that they can clean a vehicle. They do an excellent job vacuuming and wiping down the interior. For $295, they ought to be good at that. They told me my vehicle would be ready at 4:30. After several unanswered texts, I ubered backup there at 5:00. They then told me to come back at 6:00. When I ubered back, yet again, with my 5 yr old daughter in tow, it still wasn't ready. I had to sit outside for 45 minutes while they finished. She made sure to tell me they had plenty of cars cleaned while mine was there. Maybe mine was on the back burner. Finally, it was ready. There were silicone spots or whatever shiny product they use on the tires in several places on the body. I had to borrow one of their towels to clean the ones I saw off. There were many more when I got to really check out the vehicle. Now the reason I'm even here spending the time on this review is because they damaged my vehicle and not only denied it, but did it in such a rude way. I will share the pic. There's a piece of leather that connects the steering column to the dash and they ripped it while cleaning it. They tried to deny responsibility, but I know for a 100% fact, without any question, they absolutely did it. I had just gotten back from 2 road trips. One 6 hours round trip and the other was 20 hours. My car is still pretty new since it's a 2019 and I just had 30+ hours to stare at this piece of leather. They ripped it and won't even consider participating in the repair. This is a characteristic I wish I had known about this business before I had gone. Poor poor character. They denied it and I know for an absolute fact, they ripped it when cleaning it. A more minor issue, they knocked off my security light that was fixed to the windshield. No big deal, I'll handle that in a jif. If you don't mind risking damage to your vehicle and the place of business rudely telling you to pound pavement, give them a shot. I do not support liars and surely won't support a business who operates with this complete lack in character. I say give the business to someone who will own their mistakes.

I had Cecil's check the brakes on my 2003 Sonoma truck. They could have sold me a brake job but…read moresaid that the brakes were ok to come back in a few thousand miles! they did a complete fluid change on my 2019 4Runner, trans, front and rear differential and transfer case, got it back the same day and $200 less than the dealer. Friendly guys, felt I was treated well

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

It's ok. Good serviceable place, maybe won't screw you over the other places, good quality, ok…read morevalue, ok service.

Specifically needed one thing done for my car and they told my husband they found $1900 worth of…read moreproblems. My husband said okay can you do that one thing (front driver wheel barring)? He's perfectly capable fixing everything else with the car. They said nope we're going to do it all or nothing. WOW. We have a baby on the way I don't think we need to spend $1900 if we're capable of doing it ourselves. Absolutely terrible I can see why this place has 2 stars!!!

the mechanic there is a crook . he fixed my husband's truck and everyday he was guessing what was…read morewrong. every 2 to 3 days . my husband car was running hot , first he said it was the thermostat , then the radiator, then the water hose, and now the water pump. please don't use this shop. he just be guessing

This business is great because they have the best prices and best jobs I am Coming here for life if…read moreyou got any problems come here for your car problems.