We were in a difficult situation while driving from San Antonio, Texas, to Sevierville, Tennessee…read more Just outside of West Memphis, our Ford F-150 began leaking antifreeze. With three tired kids in the truck and a long road trip still ahead of us, we were understandably stressed and concerned. Our first call was to another Ford dealership in West Memphis, but unfortunately they were unable to help us. We then called Landers Ford Memphis, and Rose answered the phone. From the very first moment, she was kind, compassionate, and eager to help. She immediately connected us with Willie, who took the time to speak with my husband, provide expert advice, and assess the situation over the phone. After discussing the symptoms, Willie determined that the issue could be dangerous to the engine and advised us to come in right away. From the moment we arrived, both Rose and Willie made us feel welcome. They showed genuine care and concern for our family, including our three road-weary children. Willie and his team went above and beyond to get our truck diagnosed and repaired as quickly as possible. They even provided us with a courtesy vehicle so we could take the kids to visit the Bass Pro Pyramid while the repairs were being completed. What could have easily become a vacation-ending nightmare turned into a positive experience because of the professionalism, expertise, and kindness of Landers Ford Memphis staff. Their team not only fixed our truck but quite literally saved our family vacation. Although we are not local customers, we will always remember the outstanding treatment we received.

In my opinion, the service department NOT TRUSTWORTHY; but I could be wrong and they might just be…read moreINCOMPETENT. Maybe it's both; or neither. The entire vibe is scammy to me. IMO, you can find better service for way less money - and not drive away feeling like you should have gotten another estimate.

I took my vehicle in to have the rear camera (Part #85116103) replaced and was charged $993.33 for…read morethe repair. After researching the part, I found that the genuine GM replacement camera typically costs around $150-$180, so the total charge seems excessively high. Unfortunately, I'm also disappointed with the quality of the repair. After the camera was replaced, the license plate now occupies more of the camera's view, making me question whether the camera was installed or positioned correctly. The image quality is also noticeably less clear than I expected from a new camera. Installation and the pricing, as this experience has been disappointing.

One star is way too many…read more Took my wife's car in to get a broken headrest fixed. They kept the car for 2 whole days, only to bill me $235 for "diagnostic" fees to confirm what I already knew...the headrest was broken ! Good ole Jeff, you have a blessed day brother !!!

We purchased a vehicle from them on June 15th and it is a great vehicle, it ride good and have good…read moreair in this heat wave we are living under.

I bought a truck from Collierville Auto Center three months ago, and the experience has been…read moreincredibly frustrating. It took a full three months to receive my tags, and during that time I even had to go back and renew my temporary tag. The entire time, I was dealing directly with Terry, the manager at the dealership. Despite multiple calls and in-person visits, I kept getting the runaround with no real help or updates. When I finally pressed the issue, Terry gave me the number to their tag office and said, "I haven't been able to get ahold of them for 3 weeks," basically wishing me luck instead of helping. However, when I called the tag office the very first time, they answered right away and told me they speak with him daily--making it clear that what I was told was untrue. After calling them multiple times, I was eventually told they had simply forgotten about me. Only then was I finally able to get my tags. Overall, the dealership was no help at all throughout this process. Extremely disappointing experience and very poor communication

Very very thorough diagnosis and repairs. I will return! Like All repair shops repairs are…read moreexpensive. Mostly labor costs. But if the work is done properly the price is not subject to scrutiny.

Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

Great customer service ! Christian in service dept is a rock star. 1st class all the way !read more

Warning to all new customers: This dealership is corrupt and will exploit customers who bring their…read morecars in for service. They will allow their technicians to take your cars out for personal use to nighttime bars, drinking, and leisurely places, while you wait many days to weeks to get your car back. This corrupt dealership and their exploitative technician were in the news for taking advantage of a customer. This dealership even had the audacity to try to pressure the customer to drop charges because they say their technician, who was out drinking at a bar with the customer's car, is a "good guy." This corrupt dealership lost in court today. Check the news. They lost!! Thank goodness!!! This dealership cannot be trusted. If you must drop your car off here for service, put a GPS tracker and all protective devices on your car to keep track of it. And keep all documentation.

Took my daughter's Honda Civic to be washed and cleaned. I was able to make an appointment via…read moretext. Arrived at the time of my appointment and was greeted by name and with a smile. Went through what I needed and left my car. Texted me my car was ready and when I arrived, I couldn't believe my eyes! The silver Honda Civic sparkled and shined - like WOW! That was only the outside. When I looked inside - that was the real tell. My dog rides in the car (and sheds). I couldn't NOT find a dog hair anywhere! They even got a little stain out of the seat. The car looked AMAZING! I was very impressed! The car shines inside and out! This is a little hidden gem in Collierville I didn't know existed. Nice, friendly service. Very prompt. Amazing results!

I wanted to like this place since it's right down the street from me. I made an appointment via…read moretext and when I showed up, I was met with a combative look from the lady greeter. She looked at me like I wasn't supposed to be there and in a most uninviting tone, asked could she help me. I explained I had an appointment and was told I would get a quote when I let them check my 2019 Toyota Sequoia out. She looked it over without looking inside and told me.$395. My car isn't that dirty so I was a bit shocked. I told her to eliminate the shampooing over the upholstery and she knocked off $100. Fine. I will say that they can clean a vehicle. They do an excellent job vacuuming and wiping down the interior. For $295, they ought to be good at that. They told me my vehicle would be ready at 4:30. After several unanswered texts, I ubered backup there at 5:00. They then told me to come back at 6:00. When I ubered back, yet again, with my 5 yr old daughter in tow, it still wasn't ready. I had to sit outside for 45 minutes while they finished. She made sure to tell me they had plenty of cars cleaned while mine was there. Maybe mine was on the back burner. Finally, it was ready. There were silicone spots or whatever shiny product they use on the tires in several places on the body. I had to borrow one of their towels to clean the ones I saw off. There were many more when I got to really check out the vehicle. Now the reason I'm even here spending the time on this review is because they damaged my vehicle and not only denied it, but did it in such a rude way. I will share the pic. There's a piece of leather that connects the steering column to the dash and they ripped it while cleaning it. They tried to deny responsibility, but I know for a 100% fact, without any question, they absolutely did it. I had just gotten back from 2 road trips. One 6 hours round trip and the other was 20 hours. My car is still pretty new since it's a 2019 and I just had 30+ hours to stare at this piece of leather. They ripped it and won't even consider participating in the repair. This is a characteristic I wish I had known about this business before I had gone. Poor poor character. They denied it and I know for an absolute fact, they ripped it when cleaning it. A more minor issue, they knocked off my security light that was fixed to the windshield. No big deal, I'll handle that in a jif. If you don't mind risking damage to your vehicle and the place of business rudely telling you to pound pavement, give them a shot. I do not support liars and surely won't support a business who operates with this complete lack in character. I say give the business to someone who will own their mistakes.

I had Cecil's check the brakes on my 2003 Sonoma truck. They could have sold me a brake job but…read moresaid that the brakes were ok to come back in a few thousand miles! they did a complete fluid change on my 2019 4Runner, trans, front and rear differential and transfer case, got it back the same day and $200 less than the dealer. Friendly guys, felt I was treated well

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

It's ok. Good serviceable place, maybe won't screw you over the other places, good quality, ok…read morevalue, ok service.

Don't bother trying to schedule air air-conditioning service at this location, they don't have a…read moretech that does air conditioning at the Collierville location. It says nothing whatsoever about that on their website by the way. I got a very rude phone call this morning from a very rude individual who told me basically to go take a hike. For a business whose business is customer service, this is really bad business. I wouldn't bring my car here if it was the last place in town. Good job guys, good job!