I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

1 star - Would Not Recommend…read more We hired this company to handle mitigation work in our closet following a roof issue. While they were able to complete the job quickly, the overall experience was deeply disappointing and I would not recommend them. The Good: They were responsive and able to get to the job quickly, which matters in a mitigation situation. The Bad: The work was messy and careless. Sealant ended up on furniture that was well outside the containment area, and when we raised the issue, the team showed little accountability or willingness to take ownership of the mistake. The drywall removal was also poorly executed. Rather than making clean cuts, they tore it out recklessly, damaging surrounding drywall that was otherwise in good condition -- creating additional work and cost for the rebuild team. The Dealbreaker: My biggest concern was their resistance to providing dry logs. Our insurance company required them, and I had to essentially argue with this company just to get documentation they should have readily provided. In an insurance claim situation, this kind of pushback is completely unacceptable and added unnecessary stress to an already difficult process. In summary -- fast response, but poor workmanship, little accountability, and a frustrating lack of cooperation on critical documentation.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

We live in Downers Grove and after 2 days of storms we found that we had seepage and mold in our…read morelower level office. We contacted several large and well known mold remediation companies but could not get scheduled for 3-4 weeks. We came across Puroclean and contacted Stephan who came out on the same day to inspect the damage. Stephan was thorough in his review and took the time to answer all of our questions and concerns. We hired Puroclean for the mold remediation, replacement of drywall and insulation. The crew arrived on time and efficiently removed the drywall and insulation, remediated the mold, painted the drywall, reinsulated the wall and reinstalled. His crew was very courteous and professional. The crew patiently and thoroughly answered all of our questions and explained the work that they were performing to our satisfaction. The whole process was 5 days, which included drywall and insulation removal, drying out the affected area and replacing the drywall, insulation and all painting. The job was performed to perfection and we were so happy that we choose PuroClean. We highly recommend Stephen and his exceptional crew.

They were at my neighbors house today doing some work and they left garbage out in front of my…read morehouse on the street.

Jorge did a a kitchen remodel for me. He installed back splash, put up new lights, installed…read morepaneling on the island, and helped to find a great team to replace and install new counter tops. He also installed new interior doors. Working and communicating with Jorge was very easy! He picked up many of the materials, especially the heavy items which was very convenient and helped tremendously given this was in a condo building with steps. Would definitely use Jorge again for future renovations!

Jorge fixed our basement after flooding! He was able to show up quickly, gave us a competitive…read moreestimate, and was able to start work promptly. He and his team expertly installed our new tiles, patched our dry wall up like new, and did an amazing job w/ finishing and painting. He and his crew was easy to work with, did a great job, and finished the project on time. Would definitely recommend their services!

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

Wonderful company! From the folks who answer the phones to the project managers to the people who…read moredo the labor. They are people you can trust. They are available 24-7 which is needed in these types of emergencies when mitigation is going to be done. They came out within an hour of me calling them. They are great with communication and took their time inside my home and with my belongings.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!