Went into Red Wing to get a pair of steel toes. It was empty and I was helped immediately. I was shown a few different moc toe boots that I liked and finally went with a new black style with rubber protection. While I was there, I also brought in three pairs of boots to get cleaned and oiled, including two moc toes and a pair of Iron Rangers. I bought a tube of brown Tuff Toe right there and had them apply it to the pair I wanted. I got a call a couple of days later saying they were ready. When I walked in to pick them up, the lady was helping another customer and greeted me immediately. I waited for them to finish and she brought out my shoes, putting them in a bag because I had three pairs. They even swapped out my laces that were starting to rip. I brought them some pumpkin chocolate chip cookies to thank them for the cleaning and oiling. The boots came out looking very good, close to new, though it is hard to look brand new when they are well-used. It is a very nice service. read more

Red Wing - Shoe Stores Near Me - Gilbert, Arizona

Been going to Red Wing locations my entire adult life and this is hands down the worst location I've ever been to. I have been here several times to purchase boots....they are understaffed and the staff they do have are so slow it will take you HOURS with just a couple people ahead of you in store, more than likely resulting in them not having the model you want in stock. read more

Walked in about two saturdays ago, there were two employees helping people so I decided to go to the sock rack to see what socks I might take with the boots I was planning on purchasing. I was looking for maybe 5 minutes then went to the front to wait until someone actually acknowledged I was there to purchase boots. I would say maybe 10-15 minutes went by since walking in and I never got greeted, glanced at or told I was going to be attended after one of the employees were done with their costumers. I decided to walk out and go to the Tempe store where I usually get my boots. read more

Very poor customer service. They are supposed to measure you and give you what is necessary for the comfort of your feet, and just to sell, they want to give you anything that is not suitable for you. read more

Have heard nothing but good about Redwing boots so I decided to bite the bullet and go get some. Passed an elderly woman in a t shirt smoking near the front door, went in and she followed me in asking "can I help you?" I tell her I need an oil resistant composite toe work boot, she walks me over to the wall and shows me 1 pretty generic boot, I explain my co-worker recently came in with a really nice pair of Redwing boots, and she tells me " he must've went to a different store", and we stood and looked at each other.... We used to get better service at Payless. read more

Never seem to have my size, but keep trying to sell me a size bigger. ( which never works out) I already have one pair of boots that didn't fit right sitting in the closet. read more

Needed a pair of work boots for a new job. The 3D assessment of my feet was amazing. The technology is over the top. Store was cool and comfortable. My Shoe Fit Specialist, Cherry was fabulous. Very competant, professional, intelligent young lady. She brought out the boot of my choice, put them on and Voila'. Perfect fit. This was the BEST shopping experience I've had in many years. As I was leaving, there were 6 or 7 guys looking for shoes. Keep going strong, RED WING. Thank you for a great experience. read more

Vet owned, amazing salesperson Denine was amazing and patient with my specific needs and wants. Found the perfect boot for me. Been a customer for a long time and will continue to be one forever! read more

Red Wing - Shoes - Shoe Stores Near Me - Gilbert, Arizona

Boot fell apart within the first 2 months. I went back to try to return it and she said I was past the six month mark and when I brought it to her attention that it was not in fact 6 months she made up a lie saying that it was all cosmetic so I they were going to charge me if I wanted them fixed. read more

I wish I was able to rate 0 stars. Listen, we went to the Gilbert Location first... super weird interaction compared to Tempe! GO TO TEMPE. Honored our Intel badge for discount (Gilbert would only on BOOTS not low rise steel toe shoe) Normally a size 11/12- Gilbert measured us at a 10!! Tempe let us try on 5 sizes to find our perfect fit and remeasured us! Also!!! The employee who helped us, Carlton, told us we have a 30 day guarantee and Gilbert said as soon as we walked out the door the shoes were ours! wtf! anyways whole different experience! LOVED TEMPE AND STAFF! 5 star and highly recommended! read more

Very good customer service. Great advice and knowledge. Felt like a business that still orders itself on good old fashioned customer service! read more

Griffin was very knowledgeable about shoes, and my needs were custom orthotics, and he was able to hook me up with everything I was needing for standing/walking around customer service was awesome read more

We have been trying to get my husband new boots for weeks- they are only allowing one customer in the store at a time- why? With masks you don't have to social distance and in over 100 degree temps- waiting outside or running your vehicle is not practical. The phones are mostly constant busy or left to voicemail not returned. I left a second message today- I would think curbside service would be preferred and calls would be returned. This store desperately needs corporate attention! read more

I had purchased a pair of boots and had an issue with one of them a couple of days after the purchase. I was very discouraged at the time as I spent a lot of money on them and was now being told that the boots needed to go to the cobbler. The wait time I was told by the associate was 2 to 4 weeks. I couldn't be without boots for work, and unfortunately, I had to go to another location where I spent yet another $200 on another pair of boots. To be fair, the associate helping me that day was new and wasn't aware that he could've done more to help me. It was a good training experience for him. Hopefully, it will help him be a better associate for future customers. The store manager Deniene was absolutely amazing the day I initially purchased the boots. In my life, I've never had someone pay as much attention to helping me get into a good pair of boots. I truly mean that. I didn't think that kind of customer service still existed. She truly cares about her customers, and it shows. Despite the incident (which isn't the store's fault), I will absolutely go back to this store. I will ABSOLUTELY make sure that I go when Deniene is there. I highly recommend this store. read more

Egan was very knowledgeable and helpful. He took the time to make sure I got shoes that fit perfectly. He went out of his way to answer all my questions. I was not very familiar with your brand and had a lot of questions. The shoes are great. Very comfortable and look to be pretty durable. I also really appreciated how vigilant Egan and his manager were being about following the covid policies and making sure there weren't more then 4 people in the store at a time. read more

I had a great experience here. I picked up some new insoles for my fiance's shoes that he bought at the Red Wing in Chandler. They looked him up to see which shoes he had. Very good customer service! read more

Red Wing - Shoe Stores Near Me - Gilbert, Arizona

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I will never buy boots from any other company again. My father always bought Red Wing and so have I. Their boots are top quality and the service you get is always amazing! I have gone through a few different styles and I just bought my second pair of the BOA system boots. (the first pair lasted about 2 years and could still be used for another year if my work wasn't paying for new ones) read more

Every time I come to this location, they have great customer service and I leave satisfied. I feel like I'm really getting my monies worth coming to this store. The employees are very knowledgeable, on a level I didn't think shoes had. Far more to a pair of boots than I ever imagined and they know it all! I've bought several boots from here, including work boots for my wife. My Red Wings have outlasted a few other boots I have, without needing serviced. I work in construction and with glass. Resting sharp glass on the toe of my boots for over a year and the leather is finally getting tore up. I had them put their toe armor on - took them less than a day and at the cost of just the supplies ($35)! I couldn't be happier! (Before and after pictures posted) Looking forward to buying another pair of boots from this place! read more

Red Wing - Shoe Stores Near Me - Gilbert, Arizona

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This store is amazing. When I walked in they spent the time to make sure I found the boot that fit perfectly and filled all the requirements for my job. Their customer service has been amazing. I will certainly be back. Best shoe buying experience of my life. read more

My husband needed new boots for work, and was looking for a particular shoe. We walked into this store this morning quickly greeted by very polite gentlemen. The owner, Michael started assisting my husband with all his shoe needs. He first put my husband's feet in a foot analyzer that gave results for arch, and width of foot. The owner listened to my husband's requests, and quickly came out with three to four different pairs of boots. We liked the service we received, and felt that all our needs were met. We will be back for sure. The quality of boots were worth the amount paid. read more

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I wasn't impressed with the stock or service. I wear a 9.5 and they had hardly anything in stock that I was interested in. The sales person was pushy as well. I went to the Tempe location and had a much better experience. read more

Today I purchased my very first pair of Red Wing Boots, and couldn't be more happy with my purchase. It wasn't just about the boots. It was the service. What was also great about it, was the process that went with it. Micaela and her partner, also helped me find the perfect boot for my daily needs. What was also neat, they took the time to show and demonstrate how to apply the conditioner oil to the boots and ways to make sure these boots last a really long time. They are both knowledgeable, kind, very helpful. Would totally recommend this location if you want some solid boots and excellent service. read more

The customer service here is outstanding!!!!!! With the virus situation and only allowing a few people in at a time they do a fabulous job getting people in and out of the store. They take the time to make sure the boots you are buying fit perfectly. Best place to get work boots read more

My first pair of Redwings lasted me several years - and I am in the trades, so I am ridiculously hard on shoes. I was so impressed with them, I decided to come back and purchase a second pair. Michael took such great care of me. From the beginning, he worked with me to get the right size, the right fit, and the right inserts to maximize support, comfort, and even style - something so rare for guys on the job. I was so impressed, I brought one of my employees to work with this same location. Mikayla was top notch. Asking detailed questions of my guy, so that she could link him up with the right boot for the job. Wish other companies took as much pride in their product as these guys. Completely satisfied is an understatement. But you get the picture. read more

Recently purchased a nice pair of hiking boots from Lauren at this store. He was very helpful and patient as I was looking for two specific boots to compare. He took my current favorite pair and oiled them and replaced the laces while I was narrowing down my picks. Easy going and helpful at this store. I broke them in and took them out to Sedona and page to try them out. Very good grip on the rocks and ledges. Comfortable enough for day to day so I wear them to work too. Redwing is based out of my home state of Minnesota so they know backwoods and hiking very well. Many styles are named after towns in MN like Redwing, Ely and Two Harbors. Excellent company and excellent customer service ARE the reasons I've been a lifelong customer. Thanks Lauren! read more

Red Wing - Shoe Stores Near Me - Gilbert, Arizona

This was my first time here. I was greeted by Deniene. She was super nice & extreamly helpful. I am very happy with my purchase. I will definitely be coming back. I loved thier customer service & the quality of their product. read more

They did not try and up sell me, they listened to my work demands and feet issues and helped find the best pair of boots for me.

This is my first yelp im sorry redwings but ive been to 2 locations and bought 2 different boots and honestly i will not buy a third walmart boots are better and cheaper than the boots ive bought from you i for the life of me do not understand what the hype is anyways no thx to another visit let alone buy anything i would give no stars if i could read more

Red Wing - Over $300 boots and the cord has broken twice they tell me i cant resole them so its just a waste of money no thank you - Shoe Stores Near Me - Gilbert, Arizona

I walked in looking for a boot that I had bought before and unfortunately it was discontinued. But Deniene was there to help me find a new boot that was very close to my old style boot. She helped me size my feet to find the perfect boot. Told me all about how to keep the boots nice and protected from the elements. And was very kind and helpful with all my questions. I will always come back here for any other boot purchases in the future! Thank you Deniene! read more

If you are a Redwings fan and plan on spending your hard earned money..go the xtra few miles to Tempe and spend it there with people that appreciate and actually have customer service. I have ran my own business 30 years and would never treat someone like the way they do. These women working the Gilbert store are very rude, Good luck! You need it! read more

The service was amazing. They did everything to make sure my boots fit perfect. When you work 12hrs a day on your feet outside. Good boots make all the difference. This was a great experience id recommend anyone get redwing boots and go to the store to get fitted it is worth the time. Fitting is free and you'll get the right boots for your feet. read more

This is my red wing pair of boots. I went into the store and Rob help me find the right pair of boots for me.

I was very pleased with my visit to this location. Michael is very knowledgeable and helpful I would highly recommend asking for him to help you when you go to find the right boot. read more

Deniene is absolutely amazing. She took these shoes that were completely beat up, unwearable and had terrible holes and patched them up and made them wearable again. We are so thankful for the expertise in this store! read more

Stopped in for some safety toe boots. If you know anything about boots then you know Red Wing is one of the best on the market and for good reason. This location has a good selection of work boots and has most sizes in-stock. They electronically measure your feet to get the correct size and an insole if needed. The staff are very knowledgeable about the products they sell and are not pushy - which I appreciate. When purchasing something you will be standing in for 8+ hours a day 5 days a week you want to be able to be confident that you are getting the correct style and size and the staff do everything to ensure you walk out having made the correct decision. They have a 30 day return policy. They will oil your boots monthly free of charge, replace broken laces free of charge, and make small repairs free of charge. Where else can you get that kind of service for footwear? They also have other products such as insoles, hiking boots, other leather goods (wallets, belts, etc), socks, beanies, safety vests and some other small things. read more

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I love my boots! Once a month if you like, they will clean them up for you. My favorites right now are my Chucka's!!

Deniene was very informative on the boots I was looking for. Top notch customer service. When I'm in the market for another pair of boots, I will be back to see Deniene! read more

Deniene was amazing! She knew exactly what she was talking about & was very patient. She helped me find the perfect boots & insole. She was very nice to talk to & I'd recommend her, as well as the store, to everyone. I left happy & would come back for another pair just cause of her attitude. There might be bad reviews just cause of the wait time but I promise it'll be worth it. It takes time to find the perfect boot. All good things over here! read more

On march 3rd i purchased a pair of boots, also purchased the black cover for the steel toe part of the boot. Left Them the pair so that way they could put the cover on, they said it would take about two days, waited until today friday and called them, they said that they have to "research" something. The way the guy sounded made it sound that something was not right, decided to then drive 40 minutes to get to the store since i never got a call back. Granted the reason i chose this store was due to the ravishing reviews i had read on here. When i get there i ask the lady who seems to be the manager, where my boots were, i gave her my name and she said that they didn't have them that they were in phoenix and that she personally was going to go get them this weekend and that i can pick them Up sunday afternoon. I then asked her why the salesperson told me they'd be ready in two days and she just replied with an i don't know. Now, i'm not a confrontational person and there were customers there and i decided to not make a scene, i decided to walk away. Now.....i HATE lies. Who doesn't right? Well as i'm getting into the car the other salesman comes out(whom i talked to on the phone) and he says that he "tried" calling me back but it went to voicemail(why not leave a voicemail i thought) he then says that he somehow found my pair of shoes in the back on top of a desk. So does that mean that i was lied to? If that's the case does that mean that all your salesman are like that? That's not very professional of them at all!! I'm not a rich person by any means, just a mechanic who works for a living who wanted a good pair of boots. I hope this doesn't happen to anyone ever again, i've already purchased the boots so i can't really take my money back, unsure if i should even wear them or not. This is just ridiculous, why lie to a customer right in front of their face? I think y'all should train y'alls salespeople, because clearly they're not doing a good job. read more

Hostile environment of know it all shoe salesman. I've been going to this store for 5+ years but this time when I went in there, the sales women helping me did not listen to my actual needs and kept suggesting otherwise on my wants. She'd follow up with sarcastic remarks when I would ask questions and forced me into a shoe I didn't want. I was willing to give them a try as I needed boots but 1 day in them I realized the logger heal was not my cup of tea, and the arch was not sitting well, so I attempted a return (which Redwing is usually amazing with there returns) when I returned the next day, the older gentleman in the store got all high and mighty and said you're not returning these, we will make them work. When I stated no, we will not, I do not want them. he said "this is my store and you will not be returning them" ...are you kidding me? I have never been treated like that in any store... He said he had to contact corporate for the return so I just called them myself. Corporate rectified the situation but I still have to mail them in for a return because the old guy at the store had a chip on his shoulder... anyways If you go there. Stay clear of Deniene, the original sales lady. She has an attitude. As for the old man, he is usually cool, and is actually very knowledgeable, but this time he lost redwing a customer. And I'm pretty bummed about it. read more