Great customer service. I'm very thankful for the employees that assist with putting air my tires…read more Always positive, patient and supportive. They always give me feedback and options to repair existing tires or buy matching prices with another company

We have relied on the Aurora team on Augusta Way for years now, and the high level of customer care…read moreis very, very rare! very RESPONSIVE, EFFICIENT, COMMUNICATIVE and REASONABLE. Consistency builds CONFIDENCE, and they've earned mine.

I keep coming back to this location even though it's farther from my home than others. Joe is so…read morehelpful and kind. I never, ever feel pressured to get extra work done.

I was 90 miles from home, near starved rock , on a Sunday when i got a flat. Everything is closed…read moreon sundays near starved rock and most places there may not be equipped to deal with a tesla. It was going to cost me over $700 for a tow back to my area. I had the tire slime that is supposed to coat the inside of your tire so you can drive together to a place. But didn't seem to work, i still had a slow leak. So in trying to find a place open on Sunday that could handle Tesla, i found this Firestone in Aurora. I spoke with Bryan on phone and he confirmed they could do it, but they may not have the right tire in stock. Fortunately i had an extra tire with me, and learned the hard way, the night before, a tow truck can't just put a new tire on a rim, it has to be done at a shop. So i drive to Firestone, refilling my tire with air until i got there. Fortunately, that worked. Brian couldn't have been nicer . The shops pretty busy and he tries hard to accommodate everyone. They put on the new tire and i was on my way. I was so relieved and so grateful for Brian's care. I highly recommend this Firestone. I can tell they care bout their clientele. Also their bathroom is really clean. Thanks, Bryan! I was so stressed out and the sense of relief that i could then get home safely was such a relief.

I've been here about 6 times now for a variety of services and they have always been the best car…read moreshop I've ever done business with. The customer service is always amazing, the prices are excellent legitimately some of the best prices I've ever gotten, and the best part is that they're so professional throughout the entire service. I never feel uncomfortable or anxious with this place doing work on my cars. My only complain is that they're not open on weekends so a lot of the times I have to change my work schedule around the store hours but that's such a small downside for me. Back in 2022 I had a problem with my Saturn Ion that nobody could fix. No shop could find the part that was needed because Saturn went out of business so long ago. I went to well over 8 different shops to get the issue resolved. Garage 31 was the only shop that fixed the issue even though they had to jump through so many hoops to resolve the issue. Ever since then my wife and I have been a loyal customers and we recommend this place to everyone we know.

Really excellent shop. Had excellent calendar availability, very clear communication, super…read morecompetent work, great price considering the value of their work.

Luke Petit is the finest of the old school mechanics. He has the kind of expert eye that you will…read morenever find at a dealership mechanic. I don't know much about cars at all, so it would be very easy for an evil mechanic to pull the wool over my eyes. Thank goodness I found Luke. He's an honest person and a patriot from a military family. I only patronize patriotic, freedom-loving businesses if I can help it these days, so that's why I trust Luke with my precious car.

Having brake problems and Luke knew just what it was. Got me in quick and fixed it quickly as…read moreusual. Family has been going to Petit Auto for years. You know you're in good hands there. Thanks Luke!

I got an outstanding value for swapping out old rims with new ones. The guys were super fast in…read moredoing the work. There was a bit of a language barrier but that didn't stop the service from being top notch. I would go back again for sure and will being seeing them again to have other tire/wheeL work done.

Sold me crap tires for a RIP OFF price and then a couple months later one tire lost air fast and…read morewent to check on it and Broadway put in a crappy temporary patch so now I'm at a tire place buying a new tire for $165 because OF BROADWAY's CRAPPY PATCHWORK & LIES. Looks to me that he was selling me bad tires and he knew it. STAY FAR AWAY DROM THIS DISHONEST OWNER.!

Purchasing a vehicle is already a big decision--but doing it as a sole provider, when your only…read morevehicle suddenly becomes inoperable, is a whole different level of stress. I walked into Gerald Ford feeling overwhelmed, pressed for time, and honestly a little defeated. I needed something reliable fast--not just for work, but for my family's day-to-day life. From the moment I arrived, the team completely changed that experience for me. Fabian, my salesperson, was patient, understanding, and never made me feel rushed or pressured. He truly listened and worked with urgency and care to find the right fit for my situation. Josh Rodriguez in financing made what could have been a stressful process feel smooth and manageable--he explained everything clearly and made sure I was comfortable every step of the way. What really stood out was the personal touch. I even had the opportunity to meet the owner, who took the time to check in, interact, and make sure every single need I had was covered. That level of care is rare and speaks volumes about how they run their business. They turned what felt like a crisis into a supported, seamless experience. I left not only with a vehicle, but with peace of mind--and that means everything when you're carrying the responsibility of providing for your family. Highly recommend Gerald Ford to anyone, especially if you're navigating a stressful or unexpected situation.

Kaine, has been wonderful to work with in the past that's why I came back to him when I was ready…read morefor my next vehicle. He's kind and understanding and explains everything so that I can understand. Tom the GM has always been so kind to me and has been just as wonderful as always. We have purchased so many vehicles at this dealership for our personal use and my company and husband's company had purchased vehicles from Gerald Ford in Aurora because we have raved about them so much!! They were truly amazed at the wonderful service as well. I just love them and would never go anywhere else to purchase my vehicles. I wish I could afford more just to go there and have an amazing experience with everyone. Purely love this dealership and the people who keep it going!!

Terrible place to get your car serviced, they will try to get more money out of you by saying there…read morethings wrong with your car when that is not actually true. Beware of this place.

Took 2 vehicles for mechanical issues and one for brakes and tires and this buisness charged me for…read morenew tires on both and for mechanical issues that didnt exist. I am seeking legal representation because they falsified the invoices and my signature

"Rattle-rattle thunder clatter boom-boom-boom. Don't worry call your Car-X man !" (Do they still…read moreuse that jingle?) (If they do, they should consider changing it...it's a little sexist.) Anyhoo... I ended up walking in an hour before closing and they were able to fit me in for an oil change and check out some strange noises I was hearing. ("Rattle- rattle thunder clatter...") I felt they were honest and accomodating. They gave me the Internet advertised sale price ($19.99) for the oil change without me even mentioning it. I ended up leaving me car overnight so they could do the additional work needed. My only gripe is that they told me it would be ready at 9 or 10am and it was not ready until noon. All things considered, I would recommend the place and would not hesitate to go back.

Was charged $671 for them to replace a faulty thermostat on my Jeep Cherokee. BEFORE they started…read morework, Car-X gave me a $671 estimate. I looked online, and most estimates are about half that price. When I picked up the car, Car-X claimed labor costs were $480 because it took 4 hrs to figure out the issue. They, of course, claimed they did not know how long the entire process would take. My question, then, is how did they know it would take 4 hrs of billing $ before they started? The stories don't add up. Car-X gave me $50 off to make me feel better, but I will nvr go back to Car-X again. If u r willing to risk paying double for your repairs, feel free to go to Car-X. Richard in North Aurora

Yesterday, I took my Toyota Corolla in for an oil change and to check for…read morewhat the issue might be with having the engine light on. Andrew Hein, Service Advisor assisted me with all the issues. He came back to me stating that there are several codes coming up pertaining to the Evaporative Canister. He did not want to replace the entire unit without first doing a Perform a Smoke Test EVAP to find the leak. The technician pinpointed the problem. Had to have the removal & replacement of the Fuel Evaporative Canister. He had to order the part. When it did arrive, it was defective. He informed me and called the auto parts store he required a new part. It took a bit longer to get the part due to construction in the area. In the meantime, my blood sugar dropped dangerously low. Andrew headed out to get me a candy bar. It did the trick, otherwise, I would need an ambulance. The entire work got done. He even applied for a discount. Mike Ward was the technician. Very respectful young man. This has been my second visit to this location. I come in from Naperville and highly recommend to the locals and surrounding areas, to make this location, your first stop. From the managers down to the technicians, everyone takes their job seriously. Thank you to Andrew again for going beyond the norm.

Great customer service, staff and prices! These folks are great and completely honest. I will go…read moreback again.

This place is awesome! Best service and very reasonable prices. I'll definitely be back next time I…read moreneed any type of car repair or service.

They're super rude here!! Was about to pull in and they were being aggressive toward me. I went to…read morediscount tire instead, they're always nicer. Great way to lose business!