Great customer service. I'm very thankful for the employees that assist with putting air my tires. Always positive, patient and supportive. They always give me feedback and options to repair existing tires or buy matching prices with another company read more

Discount Tire - Tires Near Me - Aurora, Illinois

I wanted to share and comment on how amazing the customer service was when I went in today. Matt and Collin went up and above to help me out. If these are examples of the courteous service provided by everyone there - hands down the BEST place to go for help. They repaired my tire quickly and I can't say enough about how they helped me today!!! 5 stars for sure. read more

We have relied on the Aurora team on Augusta Way for years now, and the high level of customer care is very, very rare! very RESPONSIVE, EFFICIENT, COMMUNICATIVE and REASONABLE. Consistency builds CONFIDENCE, and they've earned mine. read more

I bought my tires @ the Discount Tire in Mt Prospect. I have been meaning to bring the car in and have the tires rotated but keep forgetting to do this. I called Discount Tires yesterday to find out what the mileage was when I bought them knowing the rotation was probably due. Imagine my surprise when I found out I had already put on over 10,000 miles since I purchase them (I drive a lot). They recommend 6 - 8,000 miles for the rotation so it was a little past due. I was out in Naperville today. There are 2 locations in Naperville so I called both locations but neither one was able to take me this week. Naperville is over 40 miles from where I live so coming next week wasn't an option, besides I was overdue for a rotation already. I called the DT in Aurora even though this was about 16 miles further west than where I was @ in Naperville. They said I were taking walk ins so I drove out to Aurora it took about 25 minutes. I was in & out of DT in about 30 minutes. Thank you for the quick turn around it was greatly appreciated. Driving the additional distance had an added advantage. Woodman's Gas station was just over 1 mile away from DT & very close to I-88 which I jumped on to come back to Chicago. The gas is only $304.9/gallon so I filled up saving myself a trip to Costco later. read more

Discount Tire - Tires Near Me - Aurora, Illinois

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Orchard Road in Aurora is the best! They have impeccable customer service. Fast affordable and dependable. i highly recommend them!!

Free air. Free flat repair even if you didn't buy the tire from them. Competitive pricing on tires. Lots of options to choose from.

I had a 10:15 appointment to rotate tires. (something I can do in less than 10 minutes in my own garage, but due to that voiding their warranty, you have to take your car in and have them do it.) well it's now 10:45 and still my car is not being worked on. What's the point of appointments? I can understand things getting backed up a bit later in the day, but note this early! This is a waste of my time. read more

Discount Tire - Discount tire - Tires Near Me - Aurora, Illinois

Big thank you to Michael and the crew at Discount Tire for fabulous service yesterday. I am visiting from out of town and my rental car developed a flat. They took it right in and repaired the tire for no fee. They helped to make a stressful event into a wonderful service experience. I will definitely be using Discount Tire when I return home. read more

Wow... I had an appointment for 3:45 and they scheduled it for the wrong week. They rescheduled it for 4:45 the next date. When I got there on time, the tech went out to check my car in their parking lot, he started talking with someone who pulled up next to my car. After he was talking to him for over 10 minutes, I went out to ask how long it would take, and I was told in a flippant manner that they have up to an hour to start working on my car. If you're looking for good customer service or are in a hurry, look for another tire company. read more

I called with an urgent question. I figured after hours I wouldn't get a reply.. the team is probably cleaning up and closing down shop. To my suprise someone answered, and helped answer my question. Zero sarcasm and no sense of annoyance which I expected since I called right after closing. I really appreciated that gesture going above and beyond to help me. read more

I'm not looking to replace my tires, but when I do, I do Discount Tire! I've been coming here for, oh, let's see...five vehicles. That's 15 years and includes mine and my wifes vehicles. I've always had a great experience here. While other tire shops use sleazy tactics in selling you tires and services you don't need, while making you wait hours upon hours, Discount takes the opposite approach. They'll show you comparable tires and prices and find the best values for your purchase and vehicle. They also don't try to sell you services you don't need. They once talked me out of getting a set of tires as the tread in my current tires still had some life in them. Best of all, they install quickly and efficiently here. No balance issues after you leave the shop. Cheers. read more

Service is unpredictable. Tire service is quite good. Competitive and matches pricing

Tyler at Discount Tire in Aurora IL has to be the best! I have been shopping with Discount Tire for many many years The level of care for customers and expertise Tyler has is un-touched. Seeing him jump from the front and helping the back was amazing. He's a hard worker. He has been the best sales rep I have ever had while doing business with Discount Tire. He could teach a class on Customer Service. He will be the reason I keep coming back and telling EVERYONE about Discount Tire! If you need tires or questions about tires TALK TO TYLER! Thank you!! You are the best! read more

Professionalism is valued here! From the time I called and worked to choose my tires with Fidel, to the drop off with Tyler, I felt prioritized and informed. Thank you, I will return! read more

Called Discount Tire, talked to Matt and asked for an appointment to have a screw removed from a tire. He told me come right over. I got there at 10:20 and was on my way by 10:40. Great service and friendly service. read more

I called to ask about bringing my flat tire in for repair/replacement and was greeted by Britton who was very courteous and helpful. When I got to the store Matt was also very courteous, helpful, and thorough. My tires were very reasonably priced and the work was done in a very timely manner. Thank you Discount Tires!!! read more

Free air check and you don't even have to get out of your car, plus pretty excellent service! I promise you, It's better to have an appointment for prompt and faster service. I come here pretty often for an free check and a tire rotation. I've also came here when I haven't had an appointment for a tire rotation and it was so busy I must have waited over an hr to two not fun. They offer free water, coffee, hot chocolate, and even recently during the 4th of July week they had free cookies, chips, for all guests. Which was awesome! If you purchase tires from them and purchase I think it's called certificates you have lifetime free tire rotations and balance. If your in the market for a quote for new set of wheels or rims come in and check out what they have to offer. read more

went on a friday morning with no appointment & there was no wait!! matt was very informative and helpful! the team there changed my tires in like 20 min probably less. thank you guys so much! :D read more

Had a 9:15 appointment to rotate tires. Hadn't even touched the car by 10:00. Guess maintenance has low priority.

always appreciate the service and honesty of discount tire! I walked in thinking I would have to buy two tires and even saying I expected to purchase two. they did a free air check checked my tires and told me that I was nowhere near needing new tires! read more

I came in today for an appointment I made at 1:30 for a tire rotation. Came in early and explained I had to be out by 1:55 the guy explained that it would take close to an hour! Unless a tire rotation includes something more then taking the tires off, rotating them and putting them back on. I'm not sure why it takes this long. Ended up having to go to Jiffy Lube and spend $23 for them to do it. Which their estimated time to do it was 5-6 mins. Thanks discount tire. Maybe I'll have to start taking my business elsewhere. read more

never been more disappointed. had my car there for a flat and since it was towed in and have a young daughter couldn't afford to wait the 2.5 hours it usually takes even with an appt. I was told i would receive a call when they decided what work was to be done on my car. no one ever called me. the car got there at 8am. by 2pm no one called. i had to call them. which they proceeded to tell me it had been ready and the work was already complete. WITHOUT discussing it with me first and that they threw away all my Lexus manufacturer caps. i also never was asked if i wanted to keep them. asked them to please remove them from the trash. I ended up with not only someone else's tire caps , but NONE of them matched and they certainly weren't what were on he car when it came in. no one took any responsibility and tried to replace the unmatched caps with plastic caps that look like they'll blow off the second I get my car washed. was also told they checked air presssure in all tires which is funny bc the cap on my back tire was the only one still left bc it's STUCK ON but again "assured me" they checked all 4. save yourself time and go somewhere else !! They offered to replace all caps with the cheap plastic one but it was not worth my time as i planned On purchasing a longer lasting cap as soon as i left. read more

Discount Tire - Thanks for the mismatched set discount tire. That's pretty sad. - Tires Near Me - Aurora, Illinois

The guys working on the tires spend a lot of time chit chatting while people wait for their cars to get done. Very slow service read more

I had an absolute great experience at this location. They provided me with the best service that I've encountered in awhile. Every employee I saw was following safe guidelines during these times of a pandemic. The facility was very clean, employees worked efficiently and the prices are super competitive, which is ultimately why I chose this location. The manager Matt was great and checked in with me during my appointment. He was extremely knowledgeably and answered all questions that I had. I will be back next time I need some new wheels. read more

today I went to a balancing and rotation service for my car and Simon E Q he attended me which I realized that he is one of the worst salesperson representatives of that establishment my tires are very good but he insisted and wanted to sell me some !! which he refused to do the rotation made me. I waste my time and totally dissatisfied. I definitely DO NOT recommend this establishment. read more

First in line to check low air sensors...they open the door early .all tires good. We appreciate the guy's positive attitude. Thanks you're always there for us. Best place to purchase tires / road protection ! read more

You'd think a tire and wheel shop would know their way around a car, but surprisingly they don't know as much as they should. What a waste of time and money. If you're a manager and guarantee a tire and wheel are going to fit and then they don't you'd think they would have a suggestion to fix the problem. After a couple visits To this shop with nothing but failed outcomes I Come to find out the wrong wheel offset was ordered. Instead of admitting his mistake his suggestion was ordering after market spacers. I promise I will never walk into another discount tire again. I'm not supposed to have to know more about my wheel setup than the "professionals" who work here. Smh read more

Make sure you call first and make an appointment. DON'T just walk in. If you do, will be left standing there while they answer phone call after phone call after phone call. When I arrived there was a man who had been waiting for a long time to be taken care of. He had to stand far back from the counters because of social distancing. Although there were three guys at the counter working on the computers, whenever the phone rang, they would answer the phone call instead of taking care of the customer who was waiting. read more

The tire pressure indicator light came on today, Saturday. 2/15/20. I had seen on a local area inquiry that DISCOUNT TIRE offered FREE air pressure checks. Reluctantly, I headed there. Not only were the tires inflated Chris explained things about the situation. A young man, Chris, could not have been more pleasant or helpful. He also told me of other services DT does. When I need new tires I will head to Discount Tires. Very impressed with the store!! Again, thank you Chris read more

I came here to get a tire balance and rotation because I was feeling a little tire wobble when I was driving. When I arrived the technician looked at my tires and said that they were too low to balance them and it would basically be pointless so I should just buy new tires. This is total BS even if the tires were low on tread you can do a tire balance and it will not be pointless. They will make up whatever BS they want in order to sell you tires. Instead of helping you out they would rather send you on your way cause you didn't buy their tires. I will never come here again or give this place a dime of my money. Thanks for the help Pip! read more

Doug at this store was amazing!! Went the extra mile to help me out with my tires and got me an estimate for my wife's car too!!

Warranty issues should always be a priority. Why put an existing disgruntled customer at the end of the wait list? Because you already got their money! Bullish!t customer service from management. read more

People are awesome, had a problem after install on my valve stem. People got me in as soon as I came in and fixed it. Great service.

Problem tires last week called Justin he handled the job and had me back on the road in no time at all. Amazing what a few inches of new rubber can have a positive effect on your whole week Thanks to a great team read more

Called in with a few questions about tires I've purchased back in December. Doug was very patient and helpful answering the questions I had for him. Very helpful and friendly staff. I've purchased tires twice from this location and will continue to be a customer here. Wonderful customer service! read more

I wish I could give this place a million stars! I'm in retail and understand trying to give good customer service but this was the best service. Ever. Went in with what I thought was one tire with a nail and an expectation to drop money. They walked me around the car and found a second nail and a bad tire. Then walked me through the process and kept reassuring me that they'd do everything they could. I sat down waiting for a huge bill. Nope, they patched two holes AND rotated my tires for FREE!!! They didn't talk down to me for being a woman and just all over all AMAZING experience! Thank you thank you thank you!!! I'll be back when I really need tires! read more

Today was my first visit to Discount Tire. I'd heard good things from friends about the Naperville location and thought I would try this Aurora location because it's closer to my house. I made an appointment ahead of time. I arrived a little before the appointment, but I didn't have to wait. I talked to the salesperson about what I needed. He looked at my car and made recommendations. I made a decision and they got right to it. I was on my way in less than an hour. The price I paid was less than I'd anticipated. The service was first-rate and very professional. I was very satisfied with my visit and will be back. read more

We were very specific what we wanted when we called. We wanted to make sure they could do it correctly. They said yes no problem several times. When we came to pick it up it was not correct and told us to go elsewhere! Also they never called us to tell us it was ready and left it dirty. Will never go back.... read more

My whole family has come here for any issues we've had and the staff is always incredibly professional and efficient. Ivan has helped us out a few times and is so helpful and responsive. Will always come back here in the future! read more

Came here for new tires, as my previous tires were bald as bald could be. I must say that I'm a fan of discount tire in the fact that they will rotate my tires for free for the life of the tires. That in itself is reason to return again, and again, and again. We had an appointment, and they knew who I was. All of my information remained in the computer from several years and a Pontiac Sunfire ago. Makes life easy. We dropped the car off, they quoted me a price, and told me it would be ready within the hour. We opted to run some errands (and eat some breakfast--shocker? I think not). The very nice guy at DT called my phone and told me that the car was ready. Less than an hour. Awesome. The tires are great, and I haven't had any problems. Good deal. read more