I must say, from the first and second phone call to RED Plumbing and your AMAZING technician Steven, I am beyond AMAZED at the professionalism, honesty, and just all around good vibes from your company!!! It is very rare to meet such an AWESOME technician as Steven. His attention to detail and knowledge just blew me away. Thank you so much for your time and for sending me what has to be one of the most attention to detail technicians I have ever met. Did I happen to mention how awesome Steven was? I don't even care if I get any other calls or quotes from any other companies. You have more than earned my business and respect. Your receptionists were pleasant to talk with and your technician Steven sealed the deal. Your quote was fair, your technician was beyond impressive, and I feel like I am dealing with family!!! Also, people need to be more understanding during these bizarre times. Many of these companies can not get good workers and many of them are dealing with multiple customers and service calls. Be patient and more understanding, the world does not revolve around you. Stuff happens and sometimes techs are running behind. They are doing the best they can during these strange times. read more

VERY OVERPRICED!!!! Had two little parts replaced on a toilet, guy was here for one hour and the total was.....$662!!!! ABSOLUTELY RIDICULOUS!!!! Also quoted me over $300 to replace a shower head that takes 15 minutes or so. Hard to believe they can steal from people like this. read more

I highly recommend this service. The technician got right to work, took care of the problem, and charged me a fair price.

Andrew came up to our cabin to repair our pressure tank installation which had burst water pipes. He fixed it the right way with care and worked with me as if it were his own home. I have called them before and will call them again. read more

Aug. 2023 had a water leak at the meter. RED is used by Universal homes in Prescott Valley. After they dug the yard up and replaced a bad part they installed, they did not put the yard back anywhere near the way it was! The receptionist would not not allow us to talk to the owner. Universal homes had to use their landscaper to repair our yard. ***Now we have another leak at the meter and RED is telling us we'll be responsible for the cost! read more

Russell was extremely responsive, kind, and professional. He came out within 20 minutes of our call on a weekend and took care of our problem right away. He is a great communicator! Thank you, R.E.D. Plumbing! read more

We came home from a nine week road trip. The water at our home was turned off for us by a friend. He turned every valve on our tankless water heater. We didn't know what to do to unscramble the problem. We called Red Plumbing on a Sunday afternoon. Kyle called us back , told us what to do and had our hot water running in seconds! We have used Red Plumbing before and they always come thru! read more

R.E.D.'s Plumbing came to the rescue and cleared a clog in the main the same day we called. Every other plumber said next week. Dakota and TJ were very personable and knowledgeable. Very reasonable pricing . I highly recommend them! read more

Called R.E.D. pumbing to have a pressure tank moved and a shut off valve put on my gas line. Scheduled an appointment for an estimate the guy said it would take 2 maybe 3 hours. I said o.k. He said someone would call me back to schedule an appt. I got a call and appt was scheduled to have work done between10-12. Guy showed up late and then looked at the job and said it would take 5 hrs he was only scheduled to give me an estimate not do the work. I called them to find out what is going on. I was put on a "breif hold". It was not breif, I hung up and called another pumber. read more

Chris was excellent to work with. he was on time and very efficient. He went above and beyond to make sure everything was taken care of and questions were answered. I really appreciate his help! read more

We are new to the area, our home came with a water softener that we had questions regarding it's functioning properly. Called RED, was greeted by a very pleasant and professional woman who informed me they would send a person out to check it for us, no cost . Eric was on time, professional and very knowledgeable. Came out to check our water softener and sample the well water. He explained our issues throughout the process and gave simple solutions without trying to sell us anything! I do recommend this company, especially if they are all as good as Eric. We will be having them out again to install plumbing for a dog bathing station in our garage. read more

Unprofessional; lewd, rude and crude; in addition to damage to property. No respect for the basics (as in good job); actually horrible.

My hot water heater exploded last week. Yes, it exploded. I had never heard anything like that before, not even a blown transformer. I'm sure it was amplified because the water closet was the next wall over! It was the Monday before Thanksgiving & I'm sure you can imagine my panic! I called around for quotes & availability. Not only was R.E.D. Plumbing available, but they were very competitively priced. They were able to send someone out on Wednesday before the long holiday weekend! I was without water from Monday when the water company came out until R.E.D. showed up Wednesday morning. (Even with the water turned off to the water heater, water continued to leak so it had to be shut off at the main.) Chris from R.E.D. was amazing & so patient with all of my questions. Very professional & very friendly. He even gave me tips on how to direct the water out of the heater closet to prevent further drywall damage. I'm saving their card for any future plumbing needs, & I highly recommend R.E.D. Plumbing for anyone else needing plumbing work, too! read more

Poor service, with employees that need more training. In a nutshell...they are a hot mess. read more

This Company is a joke, I've used them once before and they were phenomenal, however now they cannot even find my address, they called me at the time scheduled and stated they could not make it, I would never ever recommend this company to anyone again. They don't even know their way around the town that they live in. It's a pretty sad company if you ask me! read more

very concerned about my recent experience with red plumbing. I was quoted by the technician at my home 2 hours labor for a job and that was confirmed in an email to the company as well. The day before the appointment, I got an email that it would now be 6-8 hours. They have only been rude, implying I'm lying and not speaking with me anymore. I highly advise to avoid this company for your plumbing needs! read more

I called and scheduled an appointment. They said Wednesday at 10am to noon. I said great! When they didn't show up or call, I called them and they claimed that my appointment was for Noon-2pm and that I was their next appointment. At 2:10 pm I called back again, and they told me that he "was on his way" and they'd have him call me. It's 2:20, no call. Pretty disappointed that they couldn't just communicate with me about needing to reschedule. BAD customer service from the receptionist as well. I could feel her rolling her eyes at me through the phone. read more

After having spent over $650 with our handyman and a water leak detection company, we called R.E.D. Plumbing to unearth and fix a leak in our main water line. But found there was no leak in our water main line, instead it was ground water. They helped us diagnose and resolve our problem. I recommend R.E.D. Plumbing highly. read more

We had a water heater that was 12 years old and it decided to go out this morning. I called R.E.D. Plumbing hoping that they could squeeze us in since I like taking hot showers. They said they were busy but would try to get someone out as soon as possible. Sure effort about 2 hours later I get a call and a plumber named Josh came out to take a look. After inspecting the heater he presented to me my options and I decided on a new heater. He mentioned that he had other appointments and might not be able to do it today, but after a while he decided that would install it today. Josh went and got the new heater, and drained the old one when while he was gone. He came back and as I looked on, he explained the process changed some parts to make everything work better for me in the future. I felt very comfortable with Josh's work and would highly recommend him. Great service and I didn't feel like I was getting 'ripped off'. I would definitely use them again. read more

This is a 0 star review. I watched this vehicle at Roberts Market on the morning of Tuesday 12 - 17 - 19 pull up to one of the only three pumps for school buses, larger vehicles and other CDL vehicles can use. The guy got out of his truck, went in for the coffee was gone for 10 minutes or so and then came back to his vehicle. He didn't even use the fuel pump. If this is how much disrespect he's got for people around him then I hasten to think of the quality of workmanship involved her. read more

We were pretty impressed with the entire experience. From the call, call back time, swiftness in coming out to our home, courtesy and knowledge displayed by Kevin, and how his determination and quickness resolved our issue. Very reasonable as well. Highly recommend. read more

Great to work with. Professional, courteous, great quality of work. On time, clean and knowledgeable. Priced right. We will definitely call them for future needs and will recommend them to everyone. read more

We sprung a leak in the copper pipe leading from our recirculating pump. R.E.D. came out that day and quickly fixed the issue. Very professional. read more

A big shout out to technician Ian! Our relatively new (three years) house has a very complicated electric water heater with a "smart" circulation pump that is designed to provide hot water anywhere in the house within about ten seconds. It worked well until a couple of weeks ago, when suddenly it was taking four or five MINUTES for hot water to reach the furthest points in the home. We called a different plumbing company, but they either didn't understand how the system worked or seemed to think there was no problem. We then contacted R.E.D. Plumbing, which had initially installed the water heater. Ian approached the issue with a view to taking the least invasive and least costly action first, before trying a more expensive and complicated solution. We agreed with that course. When that first attempt failed, he returned for a second visit and correctly diagnosed and repaired the problem. He also suggested options in case we need to replace the circulation pump with a different product in the future. He was very knowledgeable about this particular system, which was exactly what we needed. read more

I would recommend this business. So nice to receive a quote over the phone for a project. Some plumbing companies say they have to come to your house for a quote. That's bogus. I have use RED many times and they definitely know what they are doing. read more

Installed a water conditioner for our new home and a gas connector for bbq. Steve and Chad did a great job on both tasks. They do good work and are affordable. Would definitely recommend! read more

Great guys. They did the plumbing on our newly built house and installed our water softener after the build was complete. Almost a year later and no plumbing problems. Fast. Efficient. Knowledgeable. Definitely would recommend. read more

In 2019 I needed several different things done to my plumbing, some repairs, some additions, etc and I knew it would be expensive. I got estimates from four different companies and R.E.D. was the cheapest by far. Kevin did great work, was friendly and efficient. However, despite replacing a washer and providing me with several more, different but similar washers, the hose spigot continued to leak. After trying to replace the stem myself, I decided to call the experts. Eric and his assistant Chad came out in a timely manner, were friendly and knowledgeable and fixed the problem in no time. read more

Top notch plumbing company. I have had several issues with a new home and they have always responded and fixed the problems under their warranty. All the crew is great- polite, knowledgeable and punctual. Can't go wrong with them. read more

This co is the only one who returned my call for service for a leaking water heater. They came a couple of days later as promised and fixed my 3 year old water heater. They were very conscientious about their work and made sure there was no more keaking before they left. I will definitely recommend them, and Richard, as he has a wealth of knowledge. read more

Kevin at RED Plumbing in Dewey AZ was great. From the time I called on the phone, (which was a holiday, and it was getting to be even.) this is when I found the leak. He arrived the next morn just as he said he would went right to work on a section of copper pipe under the house. Fixed it in 10 min turned back on the water. Then turned to the home owner and said" THANK YOU" for your service. The home owner is 94 yrs old and a WWII veteran, no charge. Just unheard of these days. REDS Plumbing needs 10 stars!!! Thank you RED plumbing read more

Please do not let the poor customer service deter you from using this Plumbing company. Chris came out and he was fantastic. He explained everything to me, he took his time so that I would understand the whole process, and he was very respectful, and did a thorough job. Thanks Chris! If I ever need any additional Plumbing fingers crossed that I never do, I will definitely call on Chris and RED plumbing. The five stars is for the excellent service from Chris. read more

best company ever. Mine was a difficult job, and threy kept workiing it. thank you Davif F. clearned up, wonderful

Hidden cost doubled bill! I called and asked how much it would cost to run a camera down my sewer line. I was told $115. The servicemen came out ran the camera and spent a total of 15 min. I then received an invoice for $220. When I called to see why the bill was more then I was quoted I was told that the camera was $115 and it cost $105 for an hour of labor to run the camera. This was very frustrating that when asked for a quote they did not give me the total cost of the service or mention that labor would be in addition to the cost of the camera. VERY UNPROFESSIONAL!!! Especially frustrating because I called serval plumbing companies and chose them because they gave the lowest quote. Could have saved $60 if I used someone else. read more

If I could rate them higher it would be a 10 ! Best plumbing company ever ! Was out of town and my water main broke flew home and called several plumbers , they all came out and told me they couldn't help me they didn't know where the main was broken . A friend suggested Reds I called they were out in 4 hours figured out where the break was had Blue Stake come mark everything and had a backhoe on the way when Chris found the leak ! Called off the Backhoe and the rest of the team showed up and helped him because it was Friday evening and they wanted to help him get home on a Friday. They put my yard back perfect What great professional men ! Use them don't call anyone else , THANK YOU ! read more

We can't recommend R.E.D. plumbing services enough! Logan fixed the kitchen faucet which even the home developers couldn't fix. Moreover, he installed our new shower heads and he showed us how to use the tool for the bathroom faucets to remove debris. His service was fast and friendly. Five stars!! read more

Awesome customer service, the only company I found in the area that knew how to install an heated automatic horse water system. They installed last year and today almost a year later they repaired one of them for no fee. Highly recommend!!! read more

Outstanding Whole-House Water Softener and Conditioner! RED Plumbing installed our whole-house XT60 Water Softener and KDC60 Water Conditioner 5 weeks ago in our home. Living in Prescott Valley before our installation, we noticed that the water was very hard water, quite cloudy when poured from the sink or even from the filtered refrigerator water, and had a noticeable chlorine smell. After RED installed our water softener and conditioner, our water tastes great and is no longer cloudy and the chlorine smell is gone! Since chlorine is not meant to be consumed, I am glad for that. Our house is plumbed for an R-O water filtration system, and we didn't even put one in because we no longer need it. In addition, my whole house gets the benefit of this much improved water: showers, cooking, cleaning (which is much easier as water spots and calcium build up is no longer an issue). A side benefit is that my hair dye last longer and doesn't fade. My hair grows out, but the color stays in my hair because there is almost no chlorine in the water. In addition, we noticed that our laundry is super soft! I went and washed even the clean stuff in the linen closet just so it could be soft too. We don't have to use water softeners any more - a money saver - or dishwasher rinse aid. Dishes come out looking clean and sparkly. My skin and hair feel better too. I was having a bit of itchy skin before and I just didn't really think about it... until it was gone. The maintenance for the unit is as simple as it gets. We do have to add salt (so far, not yet though), but there are no filters to change, clean, or replace. The systems are designed to be self-cleaning by running a regeneration cycle. Because of the water conditioner, there is very little salt remaining in the water. It is perfectly safe for our plants and they are thriving. I highly recommend the 2 units for outstanding water, and I recommend RED Plumbing as they were was very professional in their installation. Andrea S. (April, 2019) read more

Job well down, Keith and Josh! From the estimate to the completion, our bathroom remodel was accomplished in a very professional and timely manner. Actually, coming in under budget! Several unexpected issues were resolved and the job kept progressing. A big Thank You, to Red Plumbing. We appreciate the referral we received from a friend and would like to recommend this company and Keith, as the lead, Josh, and Shannon the scheduler. read more

R.E.D. Plumbing had done the original plumbing installation on my home built 2 years ago. I purchased it in January 2018 so it was cold outside & didn't notice that the cold water in my kitchen & guest bathroom was lukewarm at best. It starts out cold then goes to warm & to hot and tries to go cold while running the water. My home warranty company sent out two different plumbers who both said the hot & cold water lines were crossed or touching somewhere in the foundation. I called R.E.D. Plumbing who also agreed that the lines were probably touching. After doing some work on my plumbing to try to pinpoint where plumbing was either crossed or lines touching, the owner of the company said that the city water coming into my home is 83 and that is acceptable and why my water is lukewarm. However, if that were the case, all of my faucets would be the same temperature. None of my neighbors have 83 degree water, which if it were city, they would. The owner said that they will not do anything else to remedy this. The service manager at the company is great. He's tried to work with me but I realize his hands are tied since the owner says there's nothing wrong. I'd love to have the owner come & have a glass of lukewarm water with me. I know that they think I'll just go away. I will not. I've been dealing with them and this issue for well over a month. Not the kind of company I'd do business with if I didn't have to. As a business owner myself, I would never just wash my hands of an issue that my company is responsible for. The owner obviously just looks at the bottom line. read more