They were professional and was able to get there and use today that I needed a new heater. Got a quote for new heater but all options were 2x the market price. read more

"OH no! What could we improve?" Service, communication, billing, integrity. These guys are crooks. There are no worse. They'll respond to this review with, "Oh no! Please reach out to us," but there's no one there except folks who say, "Management will get back to you," they don't. You've been warned. All those negative reviews mean something. read more

Our AC stopped working about a week ago. My husband called ACE, as they were the first business that popped up in a Google search and it has been between 90°-100°. The tech came a few days later, did a (clearly not thorough) inspection of the unit. He ended up telling us that our compressor was bad, the unit (that we bought brand new and had professionally installed 4 years ago) was "too old and obsolete," and that it was going to cost us an estimated $6,700 to change out our outside coil unit and compressor. Since we don't have a spare $6,700, we contacted another business (Environment Concepts, Inc. Heating and Air Conditioning) for a second opinion. Billy came out the next day and completely fixed the problem (NOT the compressor, not anything the guy from ACE lied to us about) for $300. ACE wanted to rip us off for literally THOUSANDS of dollars that we don't have. They offered no other options or solutions, and had we not found the company that actually helped us, we would be completely without AC for who knows how long in the AZ summer heat. When my husband received a message from ACE to OFFER FINANCING on a completely unnecessary service, he told them what happened and how unacceptable their business practices are. The only response was to tell him that they could still offer services in the future. Absolutely unbelievable! Bottom line, if I could give ACE zero stars, I would. They are unethical and clearly out to steal whatever they can from unsuspecting victims. For as many elderly people on fixed incomes and young families just starting out as there are around here, it is disgusting to know that this company would rather let people overheat than to be honest and fo the correct work for a workable amount. I will NEVER recommend ACE, and will be telling everyone I know how badly they tried to rip us off. They should be ashamed of themselves, and I only hope that people see this and know not to trust these liars. read more

ACE Home Services - We will NEVER call ACE for anything after they lied and intentionally tried to rip us off for thousands of dollars unnecessarily. - Plumbing Near Me

EXCELLENT service!! Highly recommend and will use again. They came on time as scheduled and did a thorough job. We're very pleased!!

Wasn't overly impressed with the tech who came to give me an estimate. I asked for estimates on 3 different types of HVAC Systems. Only got an estimate for 1 type of HVAC System. Tech did not check the attic for anything and was not real covincing that he knew what he was doing. Probably will not be going with Ace Home Services when we make our decision. read more

What an incredible company! We had ongoing slab leak that another company was unable to locate. Dennis and Ty came out and were quickly able to locate the problem. What we didn't expect was that they immediately started making the necessary repairs. By the afternoon everything was working perfectly. What an incredible work ethic these two men have. I highly recommend this company for any issues with the systems in your property! read more

Price was a bit steep, but they were on time and honest. He took the time to explain things. I really appreciated that.

I can always count on ACE services and Alex always does a great job! He also is good on explaining what his services included, thank you!

Bill walked us through our options and also explained cost as well as running costs gas vs electric. He let us know of warranties of the products. Bill was quick to respond to our questions. He scheduled us and the installers came on the day scheduled and finished that day. read more

Wanted to charge over $1000 to replace a toilet and over $500 to remove it. Prices seems very unreasonable.

This company is absolutely terrible. They are plain and simple price gougers. They wanted to charge me $8100.00 to reroute a water line in my house. This should have cost no more than $2000.00 in the worst case. DON'T USE THIS COMPANY!!!!!!!!!! read more

identified the leak, which was a cracked plastic & rubber water pipe from the dishwasher to the garbage disposal. Instead of repairing the cracked line, the technician recommended I purchase a new dishwasher. When asked the cost to just repair the 5-10 inches of pipe the technician said 500+ dollars. I did not do the repair with them and later learned that the part was approximately 5 dollars and took 10 minutes to change out. Also, the technician was condescending. read more

Water leak... tracked the leak to toilet valve...fixed it....however... they charged $460 to track the leak and another $260 to replace a $50 valve. Way overpriced and I don't recommend them or would ever use them again. read more

too bad they took over a company ...that I had used in the past customer,service is very bad, had to call the business three times each Rep gave me different time frame the price quote was outrageous... unfortunately the new name with new employees are pushy and explained what type of worked had to done , over quoting have moved on read more

I requested an HVAC inspection and Sylas came out to do the inspection. Sylas was very personable. He explained what he was going to do so I knew what to expect. He inspected my heating unit and took pictures of what were areas of concern. My unit is 19 years old so there were a few things that need attention. Sylas explained each item, showed me the pictures, and offered available solutions. No pressure to do anything immediately but he was clear on what may happen over time if nothing was done. He even emailed the options to me. I appreciated Sylas and his professionalism. read more

My Mom got a quote to fix her drippy tub faucet. Was told it would cost over $900 to fix. Wouldn't give a detailed quote. My husband fixed it for her for under $100. read more

Ace Home Services North in my opinion is just a wolf in sheep's clothing waiting to pounce on ignorant customers that don't know any better about these type of mechanical and electrical repairs but little did they know I build custom designed automation machines for a living and have an extensive mechanical and electrical background. They tried to take advantage of me but I did my research before just bending over and taking it! I found out what the actual cost should be to replace the upper and lower heating elements in my electric hot water heater and boy was I shocked with their outrageous quote of $1,960.72 to do such a simple repair considering the previous company (Yavapai Plumbing & Heating) did a complete install in 2016 at this address for the previous owner that include the brand new Bradford & White 50gal hot water heater with installation for the cost of $2,034 and they expected me to pay $1,960.72 just to replace the 2 heating elements. While researching I came across this informational guide on the internet "Water Heater Repair Cost Guide: Don't Pay Too Much! (2023)" Resource link: https://www.cartersmyplumber.com/water-heater-repair-cost/ Section 5.1 of the guide (Heating Element) "If you have a problem with your element, it will probably cost between $200 and $300 to fix it. The good news about elements is that they usually only cost $20 or so. Replacing one takes time, which means there is likely to be a higher cost of labor. You may spend up to $300 total. In most cases." Granted the source is located in Greenwood, IN 46142 but that's a huge difference $300 vs $1,960.72 that is unjustifiable and unacceptable in my book. When I questioned the technician and asked for a breakdown of the quote for parts and labor he stated that it was just a flat rate. I found this very peculiar and suspicious for a company that claims to believe in honesty and integrity but not willing to show any transparency in their pricing! I sent him on his way and paid the fee of $79.95 for the service call which I was not pleased about but what choice did I have $79.95 or get taken advantage of and pay the $1960.72 In the end I did the repair myself and purchased 2 compatible replacement heating elements for a Bradford & White hot water heater from Alliance Home Improvement Center for $22.99 each for a total cost of $50.20 for the parts and it took me 20 minutes to drain the hot water heater, 10 minutes to remove both heating elements, 20 minutes to vacuum up the sediment in the bottom of the tank then 10 minutes to install both heating elements for a grand total of 1 hour of labor. Plumbers charge by the hour or by the job, with hourly rates ranging from $45 to $150 or a flat fee of $200 to $250 for small repairs. Resource link: https://homeguide.com/costs/plumber-cost#:~:text=Plumbers%20charge%20by%20the%20hour,%2450%20to%20%2480%20per%20hour. You be the judge and do the math even at 100 percent markup for parts and labor $1,960.72 was completely ridiculous for this repair!!! Where is the honesty, integrity and transparency certainly not at Ace Home Services North in this case? When I tried to contact Ace Home Services North to speak to a manager about this outrageous quote it took 3 calls and over a week before I was called back to discuss the quote. A manger finally called me back and when I asked him to justify this outrageous quote his only justification was "You have no idea how much it cost to run this company" he got very angry and defensive and even threaten to have his legal team sue me if I posted a negative review about the company! Well here it is and it's called freedom of speech and it is my first amendment right and I believe people deserve to know the truth about a company like Ace Home Services North so come and get me!!! I chose Ace Home Services not only because they took over Yavapai Plumbing & Heating but they are also Veteran owned. To have this happen is shocking; I am appalled and just want to let other potential customers know how A.H.S. tried to take advantage of me. read more

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I requested a quote. Extremely pushy. Sent out a plumber the next day without my consent. He immediately told me he couldn't fix my problem and He wouldn't leave after I told him I didn't want to buy a water softener. Then tried to charge me for the service call I didn't request. Stay away from this company. read more

On October 5, 2024 a repairman made a service call to our home. My husband signed a credit card authorization in the amount of $479.95 ($79.95 for the service call and a $400 deposit toward a new tank). That same charge slip was presented to the bank with the amount changed to $879.94. We reported the discrepancy, and the Bank rejected/reversed the charge as fraudulent. We have now received a bill (4 months later) for an October 15, 2024 service call. There was NO October 15, 2024 service call, nor was there a second service call at any time. Ace is baffled that the amount of the charge was changed and assures me that they do not "engage in fraudulent business practices." The amount didn't magically change itself! In order to protect ourselves from any additional fraud we have notified local law enforcement. read more

The tech came and spent about 20 minutes and told my elderly mother that she needed a new unit because it couldn't be fixed. Thank goodness she has us because we called another company and the tech was able to fix it. We now have wonderful heat and the tech found why our ac bill was so high. So he helped her that way too. It's unbelievable that an elderly widow would be taken advantage of. read more

Called ACE after doing some troubleshooting of my own on the Rheem Endeavor heater. My conclusion was a control board in which I looked up pricing to be around $140 - $180. They arrived about 4 hours after making the appointment and stayed in good contact until the technician arrived. Once Ashton performed his testing, he came down and said yes, it is the control board and that will be $1,000. I asked him to please breakdown the pricing showing the $79 service call fee, coast of the board and his labor. He was unable to do so citing he has no control. Ashton then asked me what my expectation of cost was for the repair. I broke down how my expectation of $350 - $500 came to be and he said he could do it for $500 but would not have a 6 month repair guarantee. That would be another $100. With all of that, this is my first and last time doing business with ACE and will caution others to choose more wisely. Have to add on, now he says another part is bad at the tune of $958 and cannot refund me for not fixing the heater, ACE has been excused from my house. read more

Outstanding. Ron was able to fix the issue within hours of them calling me. Nice guy and very friendly. Will definitely use them again. And the cost was very reasonable and less than we thought it would be with them coming out on a Saturday. read more

See my comments in my response to Google. Excellent, timely, reasonably priced quality service.

BEWARE! Charged more than double for replacing simple capacitor for A/C. Got me once, but never again. read more

Josh drove all the way from Prescott to look at a gas line installation for me in williams He was professional, courteous, and very knowledgeable. We made a plan and I am looking forward to working with his company. Such a nice change these days to find someone who still believes in customer service. I will definitely recommend him and ace services to anyone who needs plumbing work in this area. read more

What a scam artist. I had a lower heating element go out on my water heater. They quote double the amount of everyone else. The quote provided was $4200! If that is how they operate- I am dubious of their integrity read more

Veteran-owned is marketing ploy. No discount given to veterans, so what's the point other than grand-standing service. As far as service went, double cost of any area plumbers, which now makes me question any "veteran-owned" or "family-owned" line. read more

I scheduled an appointment for a plumber early in the morning and did not hear back for upwards of 10 hours, I called to check in on what was going on and heard that all technicians were busy and finally received an update 2 hours after the plumber was supposed to arrive, only for them to cancel the appointment and try to reschedule my emergency plumbing appointment for TWO DAYS LATER. Completely unreliable service and terrible communication, they canceled so late in the day that I was not able to create an appointment anywhere else for the same day, leaving my bathroom unusable for over 24 hours. Do not use this service. read more

BEWARE!! they will take advantage of you if they think they can!! Charged me $259.99 for a part that cost $10 and $597.22 for a maybe $50 part and $9242 to cut out a tiny piece of drywall, took him less than an hour. I had never used them before and thought I was calling AZ Best plumbing. read more

Sorry we couldnt work together! I found only two companies that work in Solar HOT WATER. One only takes CORPORATE ACCOUNTS. Thanks for the prompt responses! They're worth a high score! read more

Wow. Can't understand a 1 star review on Yelp. Ace took over Yavapai Heating and AC. I was a little worried at first. However, after calling ACE and speaking with them my fears were quickly assuaged. They took over Yavapai's service contract so that started in a good note and only improved from there. John and Allen arrived on time, we're professional and extremely knowledgeable. Both have long histories in HVAC systems and repair. I would recommend ACE to anyone needing HVAC and tankless water heater services. My highest recommendation. read more

Thanks again for Ace to my rescue, it was a hotter day than usual and a houseful of guest when my A/C united decided to malfunction! Last time Ace technician came to my house I was so happy and impressed with their exceptional service that I called Ryan Ruiz, the manager, for help. He was able to send me Derek Riberdy as soon as he was available! Derek was very professional and qualified to handle my problem and after he found what was wrong with my A/C unit he was able to fix the issue! Quickly to our everlasting relief we had cool air circulating throughout our house . Thanks again Ace we're thankful for all your kindness helping to satisfy another repeat customer! read more

Dennis came promptly to fix our water heater expansion tank. They stand behind their work. He was friendly, helpful, professional, and efficient, replacing the faulty expansion tank. Thank you, Ace Home Services! He answered all of our questions regarding the water heater and tank. read more

I needed a frost-free hose bib replaced in Prescott Valley. Prescott Valley is at 5300 feet and frequently freezes in the winter. I called Ace up and told them I needed the exterior bib replaced. Their technician showed up (he was a nice young man) and when he looked at the hose bib, told me "I was sent from Phoenix, and we don't have these (frost-free bibs) down there.. I don't have one. Well, he said he would have to go locally to get one. I asked how much they were, and he told me Ace would charge me $159 for just the hose bib! A replacement frost-free hose bib costs less than $40 locally-the technician agreed it was much cheaper than his company's price, but his hands were tied.. Ace was also going to charge me $520 to replace the bib. I told the young man that ACE was "gouging" us folks, and told him to charge me for what he had done so far: remove some plaster around the bib. It cost me $159 for this "service call". I later called a local plumber, who came out and replaced the bib for $275.... HALF what Ace was going to charge me. My bad... I will NEVER call Ace again. I may add that Ace Home Services is NOT affiliated with Ace Hardware, and it bought out Yavapai Plumbing and Heating whom I have used successfully in the past. Stay away from Ace Home Services! read more

Monday I called a plumbing company. ACE HOME SERVICES. They advertise 24 hour response and service. Scheduled that day between 11:00 AM and 5:00 PM. I blow the day waiting for them. No Show. I called at 7:00 PM that night to check the status. A clearly frustrated but very nice lady said ... "... he's stuck on another job." Rescheduled for Wednesday. Wednesday a guy from came by to look at our hot water tank. The pilot light device on our hot water tank was inoperable. He spent a good 45 minutes flat on his belly twisting this, humming and hawing. He brought no tools. He asked me if I had a barbecue lighter. (?!??!!) Failed to get the pilot light switch working. Said he'd have the `office' send me an estimate for what he thought should be done. Got the estimate yesterday: $7,000. An acquaintance owning several local properties suggested I call xxxxx. I called at 8:45 AM and he was here at Noon. Spent no more than 12 minutes making a small adjustment and got the pilot light mechanism fixed. All in perfect operating condition. Service call fee: $95.00. Caveat emptor. read more

(Previously Yavapai Home Services). ACE has done a great job for us for quite awhile. Chris was here for the winter furnace inspection and was very knowledgeable and professional. I would highly recommend ACE Home Services. read more

Hello everyone on July 5 2024 a ACE technician came to my home for a schedule maintenance of 79$ on my air conditioning system that was installed on May of 2024 , 6 years ago by Yavapai plumbing . Then the technician told me that my dual capacitor needed to be change 30$ part,I okayed it then after switching the part ? He made me sign a invoice for 340$ and then few minutes later he made me sign another invoice ?by adding 59$ to it for system testing and inspection that he all ready done with the first invoice , really not happy with all that I feel that I been ripped off by ACE Home Services, never will I use this company ever again this company do not deserve even a 1 star rating. read more

Beware! I was Quoted 3600.00 to replace my hot water heater, labor is $400.00 an hour. Also I was not told the is a delivery charge of 79.95 for them just tell me,"YUP you need a new Hot Water Heater!' I already knew that, I just wanted a quote on how much to install, they couldn't tell me on the phone, they had to send some out to access the situation. It is BS that they charge 79.95 to get a quote! read more

asked for bid on HVAC options for 900 sf mobile home. bid over $14,000 for "package" the unit costs about $3500 online but they would not break down labor, parts, etc. outrageous amount for installation. read more

Peter showed up & I was surprised that it got done today. Cause that doesn't always happen so I appreciate that very much. And I give him 5 stars. Plus I'm a vet So I got a discount which is absolutely wonderful. read more