RED FLAG WARNING TO ALL POTENTIAL RED PEPPER CUSTOMERS! A little history here: Due to my job I rarely have an opportunity to go to this Red Pepper Restaurant; so, when I went on 2/3/2021 I ordered Orange Chicken to go. Upon ordering, I specifically stressed to the cashier to please make sure to tell the cooks I chose steamed rice because they had given me fried rice 2 times in a row in the past. The man gave me an odd look and scurried away. A few minutes later my food was handed to me in a bag with my drink. I don't like eating cold food so I parked close by and began to eat my meal. NOW FOR THE REASON FOR THIS POST: I ate the soup then started my entre and my rice. Never thinking I would find a piece of metal in my mouth with my rice! I spit it out! I immedately drove back to show the man at the counter. He said, "ohhh, thats just the scooper! Here I'll show you." He walks calmly to the back and returns with an ice cream scooper and points to the missing area of the tool and tried to down play my complaint and he just shook his head. I begged him to say sorry. He hesitated. Just asked me what I wanted him to do. I realized there were several couples in the fining area and so as upset as I felt I was still trying not to ruin the atmosphere for them, I tried to stay calm but firmly and clearly said, "you can start with a simple sorry sir" It was clear he was bothered because he was curt with me.. He apparently didn't like that I returned to show him my findings. My heart was pounding out of my chest at this point. So I said, "just give me my money back please. Now." He said, "I can give you another meal?" I said, "Absolutely not! I don't trust anymore food from here. Your cooks were careless with my 1st meal. Just tell me, how could your cooks not realize a dark grey metal was in the white rice? No, give me my money back I really have to get back to work." He rolled his eyes at me and proceeded to give me $10 and change. Then I asked, "why are you returning ten when I gave you $13 and change a few minutes ago?" And he has the audacity to say, "you have drink with meal. Where is drink? I return money for food only!" I gave him a stern face and said, "ohhhh, that is so much more important to you? A drink is more important to focus on than what I just showed you? Look at this! (I grabbed the metal and placed it in his face) Thissss metal was in my mouth! You're so lucky I'm not pursuing this any further and I'm just asking you to say sorry. Can you say SORRY? Just give me whatever you want. Just know you shouldn't pretend thus isn't a serious situation. You have to understand this is not right. Say sorry, Sir! You still haven'tsaid it. That shouldhave been the first thing out of your mouth but instead I'm schooling you on basic manners here!" He finally grabbed a 10 dollar bill and 50 cents and gave it to me. He mumbled an artificial sorry. I am writing this detailed narrative because its places like this who should realize that customers go to places like theirs because they truly appreciate local businesses. At least I did.. But when this Red Pepper Restaurant didn't appreciate how I WAS NOT yelling or causing a big scene (which odds would lean to as the norm for anyone in my situation) I was shocked that he minimized the entire thing yesterday. I figured out that he basically didn't care! One of his eye balls was blood shot red and I don't know why but I say this because I was the only one looking straight at him while he would glance at me as I stood there. That is not how a true manager handles this kind of situation. So I write this review in the hopes that customers know how cold this manager can treat you if you choose to find something wrong in your food. I know the they may be a popular place to many in the Galleria area. Heck, I know my boss eats there regularly with his wife. So, I shared my experience with him and he said, "Yeah, I've seen that man at the counter. Its usually 1 of 2 up there. He's the younger one. I've witnessed him be rude to other customers when I've sat close to the door. I've heard him talk disrespectfully on more than one occasion but I say to myself that I can't interfere if I'm not directly involved with the issue. I had planned on looking for another place to go to and being that your steamed rice metal could have been my plate, I've decided to find a new place now. I don't want my hard earned money going to a heartless place like that anymore." And he shook his head. I hope anyone that reads this can take a moment to question your next visit to Red Pepper and ask yourself if you feel good about contributing to a place which harbors bitter discrimination and poor customer service. If you read this and still go eat there, just know there's a chance that it may be YOU that finds a foreign (dangerous) object in YOUR food next time! Or you may be on the receiving end of this business' lack of customer service on your next meal. In closing, please be careful. read more