I hadn't been to Red Lobster in quite some time. Just so happened to stop in the first day of the $20 endless shrimp. Everything was great! The endless shrimp was a great deal and everything was fresh. The service was great too...Gina was wonderful! read more

The place was dark, dusty and this roach fell on my table. I would not recommend. Definitely in need of a inspection read more

Red Lobster - Place looks too dark, walls are full of dust and as I was eating a roach fell on our table. - Seafood Near Me - Bronx, New York

They Suck; very Unreliable I just ordered from them through doordash. The time my order was supposed to arrive, They sent me a text saying that they canceled my order. Left me and my 6 year old very disappointed. You guys Suck. read more

2 adults we ordered endless shrimp meal, First our server came to our table no introduction just went straight to can he take our drink order, he brought the biscuits out first only 3 The way he took our orders as if he was in a rush and we were bothering him , when we asked for more biscuits the second batch he tossed it on the table, we only ordered the endless shrimp maybe twice after the initial order and he had the nerve to say " you guys are killing me" He was rude and impatient, this is the second time I had a bad experience there ! Won't be returning read more

If I could leave a 0 star rating I would. Not one, not 2 but 3 water bugs/roaches. The staff seen the roaches, did nothing to kill them and all they asked was if we wanted to move our table. An hour wait just to end up leaving. read more

Red Lobster - 1 out of 3 giant cockroach's - Seafood Near Me - Bronx, New York

I live close by, my experience was we a family of 5 were seated...waited to be asked for beverages....waited several long minutes. after 45 minutes waiting to place order. i got up went to the kitchen to ask for a uniform to which they asked why...i said so i can order and prepare my own order!!!!! since there is no one tending to us. at that point i grabbed my family and walked right out, they didnt even notice. read more

After not having Red Lobster for a while, my husband took me to have lunch. The service was good. As for the food, the taste has changed. It was not the same when we last went there. But what made our experience not so pleasant was while enjoying our food, we saw a mouse run across to the other booth. That sighting made both my husband and I lose our appetite. I asked to see the manager. The manager stated that he was aware of the issue and that an exterminator comes every Thursdays. All he did was discounted our bill. After today's experience will be our last time going there. The manager was fully aware that they had a rodent problem and they still were opened. It's so not right to be open and serve people. Not acceptable. I wanted to give this experience half a star because the server Mark was great. read more

30 mins of sitting in the booth we see a mouse! We tell our waitress and she moves us to a different table down the aisle lol. Proceeded to give a free soda on the house . That's it that's all read more

I don't know if it's the location I went to or if Red Lobster is just falling off. I don't have a picture of everything but for the most part the cheddar bay biscuits were HORRIBLE. The taste and texture was off, it's like the gay some knock offs or something. Then the fried calamari was even worse. It was battered so thickly, the calamari reminded me of a fast food restaurant. Didn't taste good at all. The entrees were decent although everything was over cooked. Honestly, with all that being said. I won't be returning. But I must say the waiter was pretty good although he forgot my refills but he wasn't bad at all. read more

Red Lobster - Seafood Near Me - Bronx, New York

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Not friendly to their Grubhub partners! Rudely Refused to let me use their restroom because I am "not the customer".... Don't give them delivery business! read more

Staffers are rude. They act as though they can't be bothered to assist you or answer a question. I raised my hand to the the greeter who sat me at a table. He acted as though he was annoyed that he had to stop his conversation with a waiter to answer my question. It was very simple. I simply asked if I could be moved to a different table. He answered in a huff "servers are changing there's nowhere else." He walked away rolling his eyes and the waiter just stared at me for afar, didn't approach the table to assist. The team here needs customer service training! read more

At this establishment, it's all about the waiter/waitress . Howie made our visit fantastic. This brother really has a customer service nack. Just ask him for suggestions on you're meal, you will not be dissatisfied nor disappointed. I had the salmon dish with shrimp, it was delicious. Mouth watering in every bite. This is 5 star service at it's best. I am actually stuffed so I must have a to go box.. I am so satisfied with this Red Lobster location. I won't .. I mean, I can't go to another Red Lobster. The experience just wouldn't be the same. read more

Horrible food and taste, order a lobster bisque waiter said after I got my bisque they ran out of green flakes, didn't know what it was called. Daughter ordered a shrimp power bowl came with lettuce waiter said they ran out if fruits. Biscuits were hard and cold. read more

Red Lobster - Lobster bisque. Compare to menu - Seafood Near Me - Bronx, New York

Went there today for my birthday. Big mistake. The place was freezing cold. How do you enjoy eating dinner in a cold sinning room? They made us wait 35 min on a Monday evening at 5pm! They told us 15 min. There was no place to sit down while waiting. All these staff standing there doing nothing but looking at us from the check in podium looking stupid. Once we sat down, there was no salt or pepper on the table. They ran out of this on the menu or didn't have that on the menu. The server even said "this place is disorganized." He said it himself. The food took forever to come out. When it came out it was cold. Nice birthday for me. I was gonna flip and wild out on them, but my mom said to take the cold food and just leave. This was a terrible experience. My mom left a tip, I wasn't gonna leave a dime! Bronx Bay Plaza Red Lobster sucks, don't do it! read more

I received the cod fish special today Friday the 15th. The presentation was awesome. I wish I could say that about the codfish. Overcooked, unseasoned heavily battered . The crust on the sides and the top wa overcooked . Had to break of most of the crust . Had fries and biscuits leftover. Will. Make the fries into hash browns for breakfast with the biscuits along with eggs and sausage and be thankful . read more

Food was alright, and the service was good. It's alright for a neighbor restaurant, but I wouldn't travel far to eat there. Not when City Island is only 15 minutes away. read more

Wow wow wow. Waited 2 hours for a table, it was expected on a Saturday so that didn't upset me. Git a watered down,overpriced alcoholic beverage. They have been promoting the casamigos piña colada. Taste like straight up just a virgin piña colada. I am a light weight and didn't get even slightly tipsy after drinking it for one hour on an empty stomach waiting for my food. Our server was verrrryy kind and that's the only reason they got an additional star. Food and biscuits took one hour to come out. I will NEVER come back here. The staff is so courteous which is great but isn't worth spending 4 hours there. Please save yourself from your family day dinner plans and go somewhere else. read more

Received wrong order actually half the price I paid for! Called and spoke to Alejandro Burgos who confirmed that my order was still at the restaurant. Then proceeded to tell me that I had to place another order online again because the driver sent me the wrong order and there was nothing that can be done. I then requested a refund and was told it would rake 3-5 business to go back on my card and practically had to demand that he send me a confirmation email about the refund. Very disgusted with the way I was treated so unprofessional and unsympathetic to my ordeal of not only losing money and getting a wrong order which arrived ice cold in addition to losing my reward that I redeemed. Will never order again or dine here ever again!! read more

Spent two hours waiting. The food was rushed and not prepared properly. They do not have enough waiters. Our table and seats were dirty. Will not return! read more

We ordered delivery from this Red Lobster location earlier today, and not only was the food not up to standards, but even worse...the food was spoiled. The entire meal smelled of an awful fishy smell, and the lobster tail not only tasted off, but smelled like bleach. The shrimp were somehow both undercooked and overcooked depending on the shrimp, and something didn't smell or taste right there either. And did I mention ever the cheddar bay biscuits were undercooked? So yeah, a complete disaster of an experience. I know it's hard times right now, but you can't let spoiled foods leave the kitchen. Period. read more

Why would I be surprised that this specific Red Lobster received less than stellar reviews? The answer is I wouldn't and neither should you! This establishment is located in the Bay Plaza area in the Bronx and is within feet of a plethora of clothing stores and other well-known chain restaurants. My friend & I went there last month after watching a movie in the nearby AMC theater. We were in the mood for a nice dinner without having to go too far. When we first arrived we were told there would be a 30 minute wait so we waited. We went outside and chatted as time passed by since the area by the hostess was crowded with families, teenagers, and children all around that particular day. Once our beeper started vibrated we located the hostess and waited to be seated. After a bit of confusion on who would lead us to our table we were finally seated. Now I won't get into the details of the meal and all that other nonsense. What I ordered did not look as appealing as it sounded when I read it off the menu. My friend's alcoholic beverage was watered down. To top things off, the service was extremely slow at times. I might be better off going to City Island for some good 'ole seafood than a chain restaurant. Now I know better for the next time I'm in the mood for lobster, shrimp, or scallops in the Bronx. Will I be coming to this Red Lobster or any Red Lobster any time soon? The answer will have to be a big fat N-O! read more

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We came here (4 ppl) for Father's Day 2015. There was a 40min wait and they called us right on time. Our server Destine S was super sweet and attentive! She took our drink and app order quickly(coconut shrimp..yum) and they also arrived fast. We placed our orders after the apps arrived but the kitchen was (understandably) backed up but Destine and Chris(the manager) were apologetic and I was highly impressed with their professionalism. Food: my sis and I ordered the 17.99 dinner special. My order, chicken&pasta Alfredo, was DELISH! Her garlic shrimp she said was so-so. This is an EXCELLENT deal! Comes w soup/salad/entree/dessert. Worth it! My dad said his wood-grilled lobster/shrimp/salmon was tasty. My nieces mac&cheese was BLAH. Overall I enjoyed the food and would come again. Shout out to Destine and Chris: amazing service. read more

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Let me just say red lobster emails me daily! After so many emails, I finally have gave in and decided to order for delivery yesterday. Long story short I never received my order and no one answered the phone when I tried calling MULTIPLE TIMES. Want some advice? If you can't keep up with orders stop sending promotional emails. So unprofessional and time/money wasting. 0 stars if i could. read more

These servers must've went fishing for my lobsters and shrimps, cause my food didn't want to come. Care to read about a review for a crap franchise establishment? Stay tuned! Do not come here, especially in a large group. Sat here for over an hour before the food came. Server brought salad over to the table and DROPPED DISHES on/by me and a family member. Well, I nearly missed the dishes because I quickly moved out of the way, but the salad definitely fell on my family member's shoulder. I had to brush cheese off his shoulder and the waitress DID NOT APOLOGIZE. She instead asked the table, "Who also needs salad?" Asked for second round of biscuits for the table, which never came, even though it's been over a half hour since asked and we haven't received entrees yet. Asked three times. We only received half-ass responses, such as "We will try to get them to you". Try? TRY WHAT? Is this a feat? There are only certain things you can TRY to do... like you can TRY to do well on your exam or TRY to climb Mt. Everest. Why do you have to TRY bringing me baked dough? Anyway, those delicious pieces of bread didn't come till after our entrees arrived. (Fine, I can't totally make a fuss out of FREE biscuits, but keep reading!) One person (A) ordered a lobster roll as an appetizer. Two people (B) ordered lobster rolls as entrees, which came out later. Lobster Roll A looked like a flattering Snapchat filter with eyelashes, lipstick, and the floating butterflies crown while Lobster Roll B looked like real life when you've spent three consecutive days at EDC raving and downing Mollies without sleep. PEEP the photos. Had a supervisor come over and tend to our situation. We were given a small discount off our food. At this point, a discount ain't s***. Where my food at? Can I not duck and dive out of falling Cesar salads? I'm hangry. Where are those free biscuits? What kind of circus is this? I get it though. You can't have high expectations for franchise restaurants... but I already set them so lowww c'mon now! read more

Terrible experience. Waited an hour to get seated. Once seated, waiting 30 minutes before water even arrived to the table, then another 15 minutes for a drink that arrived to the table melted and literally an hour before the food came out. Some dishes were terribly over seasoned, others had no flavor. Worst of all, since the food took so long I had lost my appetite and wasn't allowed to carry anything out. So we basically waited two hours and paid $90 to drink water. Never again. read more

Ive been here twice & this last time actually wasnt so bad. We went on a weekday & waited 45 minutes to be seated. That was the bad part. I was expecting that time frame for a weekend but not on a Wednesday. It took long but I wanted those Chedder biscuits so bad so I waited. After the wait tho, things were quite pleasant. Our waitress was such a sweetheart & admitted that she was new & to bear with her. But she did a great job. The food came out pretty quickly, cooked to perfection & she gave me extra Chedder biscuits to go home (maybe 15) Restaurants are all about the service of the waiter to guests & our waitress Katryna cleaned up the 45 minute wait in all areas. But to the Red Lobster establishment @ Bay Plaza in general, your wait time on a weekday is RIDICULOUS! When we got there, many tables were empty in the restaurant either bc you all were short staffed or ppl ended up leaving for waiting too long. Get it together! read more

The server had 5 tables and no help. He was very nice but we waited a very long time, he was unable to manage effectively and the food was over cooked. The bill had errors and it was difficult to check out. I will never come back to this establishment again. read more

Every time I come to this location there's a long wait, which is understandable considering the dearth of good restaurant options in the area. My last trip here was for my birthday on a Saturday night and the wait for a table was about 40 minutes long. The service is always great and I couldn't even tell you about the wait for food because those cheddar biscuits distract from any anger that may come from waiting a while for food. They're SO good & they're free so that's even better! Since it was my birthday my fiance and I ordered a Lobsterita (which, if I'm not mistaken is part of the whole Lobsterfest thing). When we saw "extra-large margarita" on the menu neither of us thought we'd be getting a drink that was literally bigger than our heads. I had the raspberry on the rocks which I enjoyed (and finished - hey, it was my birthday!) but my fiance wasn't a fan of his, it was a bit too tart. The food is alright, much like you'd expect from a seafood chain. Nothing really stands out to me in particular. I do appreciate that they include calories on the menu and the cost is pretty good, though for the quality of food it should honestly be cheaper. With our gigantic drinks, tax & tip, our bill for two came up to $70. It's a great family establishment but if you're bringing kids beware the long wait to be seated, they're bound to get antsy. read more

Red Lobster - The picture doesn't even do justice to the size of the Lobsterita. If it was frozen I wouldn't have been able to finish it. - Seafood Near Me - Bronx, New York

I arrived at Red Lobster in Bay Plaza on 7/31/23 about 9:55pm, my Friend and I sat at the Bar. I purchased 1 meal and 3 drinks, she wasn't hungry. The food came out cold, but I didn't complain as it was the end of the night. After the bill was paid and we were walking towards the exit, we saw a HUGE Waterbug walking from by the hostess desk towards the Lobster tank. I immediately asked for the Manager to make them aware. I said to the Manager "Excuse me, there's a waterbug crawling right over there" and she responded soo non-chalantly "Oh okay"....I'm like you say it so casually like this is normal. She responded that there is nothing she could do about it. She didn't care at all! No apology, no urgency to even try to get spray or someone to kill it, no nothing! Just a NASTY demeanor! A male customer who was also sitting at the bar got up and stepped on it. It's not everyday that you see live roaches at a restaurant you just sat and ate at and it made me want to throw up. The Managers attitude towards the matter was disgusting and I will never be returning. I will also be calling Corporate to complain as well. This Manager was heavy set, light skin with dreads and I will update this post as soon as I get her name. Shame on you for handling this the way you did! Nasty girl! (The Managers name is Mandeisha) What a shame to see a waterbug where your work and where people eat and do absolutely nothing about it. DISGUSTING!!!!!!!! read more

Red Lobster - Bar area - Seafood Near Me - Bronx, New York

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We had some gift certificates to Red Lobster so we figured we'd have some lunch before doing holiday shopping at the mall. During the weekend lunch hour the restaurant was minimally occupied. The hostess was incredibly friendly, smiled, greeted us with a lovely hello and seated us right away. Our server, also friendly and accommodating came to our table right away with bread to snack on while we browsed the menu. We ordered martinis and a coconut shrimp appetizer. The waitress put in the order while we looked at the menu. Our server was not aware of what vodkas the bar had available but she quickly went to the bar to inquire. The martinis and appetizer were delivered just after we placed our order. Martinis were a little heavy on the vermouth but nicely chilled. The coconut shrimp were heavenly! Crispy crunchy coating and tender perfectly cooked protein. The dipping sauce, a coconut pineapple concoction was divine. Our Caesar salads were delivered right after our appetizer was finished. The salads were fresh, perfectly dressed and topped with crispy croutons. Lunch portions were perfect. I ordered broiled scallops and shrimp scampi with the lobster mashed potatoes for a slight up charge. All in all we had a very lovely experience at the Red Lobster. I'm not quite sure why this restaurant has such a low score. It was clean and we felt welcome and accommodated. read more

Red Lobster - A delicious and generous lunch portion. Make your own with broiled bay scallops, shrimp scampi and lobster mash (extra charge). - Seafood Near Me - Bronx, New York

It good and the service is good too. If you are looking for quick service this is the place to go. The food is good to. They also give free refills on most drinks. read more

I came with my son, daughter and Father. we sat and ate bread and drank water for about an hour, while the room was freezing cold. As we began to get impatient my daughter said she's cold so I gave her my shirt. We were talking and she started kicking her legs and started screaming, I was scared so I jumped up and as I did so my daughter jumped on a chair in disgust. As we all looked down there was a big ass water bug that had crawled on my baby's leg... She was screaming and crying. it was horrible. the waiter and Manager came and saw the big roach so the waiter tried to catch it and it crawled up underneath the sitting booth, so the Manager turns to us and said much of nothing, but she did offer another table long story short that place it's gross and we we're there for three hours for an $100 bill. Never again The waiter was over worked for that nasty place. He was very kind though and if he worked somewhere else I'd be there but unfortunately he works there so I and my family won't be back... EVER. read more

The place is unsanitary. Do not eat here. The server Jasmine had long thumb finger nails and she served our food with her thumbs in the food. It was such a turn off. We could not eat. We couldn't imagine what was under her fingernails read more

Terrible service! Terrible food, it was salty and the food was cold when it arrived to our table. Please do not ask for anything that looks good on the menus because when it come to your table it's a total disappointment and the drinks are water down! Why ask for ID for drinks that are water down. Definitely not visiting again nor recommending it to anyone!!!!!!!!!! read more

Before today, I hadn't been to Red Lobster in years but the Endless Shrimp was calling out to me! I decided to go for lunch. For a table of 3, the wait was 5-10 minutes so not bad. I saw the line get worst throughout our time there though. Our server was nice when we first sat down but as the restaurant got busier, he was nonexistent. Our salads and drinks came our quick but then everything started going downhill. My friend ordered lemonade but said it tasted weird due to the lemon flakes inside it so she asked for a Sprite. The Sprite was flat and tasted like seltzer water. She asked for a Dr. Pepper instead and it was flat. When my friend told the server, he said he would send the manager over.Also, our server put a pitcher of water on our table but took our cups away so I had to keep asking another sever for a cup and for sauce for my shrimp. Endless shrimp orders: hand-breaded shrimp (flavorless), shrimp Alfredo linguine (best one), sriracha grilled shrimp (too much sauce on first order), Parmesan shrimp scampi (bland and I scrapped off the Parmesan), another order of sriracha grilled shrimp (less sauce, tasted better), and coconut shrimp bites (good). Came with Caesar salad and wild rice pilaf. My endless shrimp took forever to come and we never got our cheddar biscuits refilled. The manager eventually came over and was very polite. He gave a free strawberry lemonade to my friend and be personally brought out my shrimp orders and gave me multiple orders at a time. Also gave us a dozen biscuits to go. It did take a little longer to get our to go order we were getting for someone and for our checks. Meanwhile our server would come each time and just drop things off without acknowledgment. He even gave us back our checks and payment without processing them. We arrived at the restaurant a little after 3pm and we left after 5pm. That's how long it took to eat. I was hesitant to come to this location because I avoid most chains in NYC and this confirmed why. read more

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Red Lobster, the king of the Franchise Seafood Restaurants, has a local business in Co-Op City. Since I work and live in Co-Op City, and I grew up with my Father taking the entire family to Red Lobster when I was younger so I guess my frequent visits to Red Lobster in Co-Op City brings back childhood memories for me. I can't say that I've every had a bad meal at Red Lobster, most have been pretty decent, and I am hooked on their Chedder Bay Biscuit! Service, sometimes, can be slow. But I don't find that it happens too often. Other than that, this Red Lobster is not a bad place to stop by and satisfy your seafood fetish! (If your too lazy or can't get out to City Island, that is!) read more

Red Lobster - The Newly Refurbished Red Lobster - Seafood Near Me - Bronx, New York

This red lobster is trash ! The food is mediocre, has no taste. The prices don't match the food quality (my opinion). The customer service could be better. Overall just another chain restaurant. read more

Don't know what happened to this place The food is horrible. This is like the 5th time I've been there and the lobster was not cooked the shrimps were not cooked the biscuits was horrible. I don't understand what is going on with this restaurant, If you want to go to a red lobster do not go to this one this chef is obviously not worthy. read more

Decent service. Best things about our experience were the cheddar biscuits and the ceasar salad tbh.. ordered the chewy overseasoned calamari and the underseasoned lobster bake. Oh and the passion colada with strawberry kinda tasted like a gogurt, but I like gogurts so I wasn't too upset ...Overall a regular degular shmegular meal tonight. read more

Red Lobster - Lobster bake is just okay, if it's between this and something else...get something else - Seafood Near Me - Bronx, New York

Horrible! My delivery never came but account still charged and still fighting with these people. Oh, and they had the nerve to charge my account a second time for the tip ... like I never received my food, called over and over no one could help me. The worst service ever. I will Never order from this place again! They just can't get right! Red lobster sucks!!!!!!!!!!!!!! read more