Red Castle Rialto - Disappointing Experience After All These Years I've been coming to Red Castle since it first opened, and I've seen how much effort they've put into the restaurant over the years. I remember when they remodeled, and how the owner, a kind Korean woman, would always greet us with a smile. That's part of why I kept coming back for all these years. Tonight was my first visit in quite a while, and I was excited to return, but unfortunately, it was a letdown. From the start, we were greeted by a young Hispanic woman as our server, who was overly eager to take our order. She kept coming back every minute, which was honestly pretty intrusive. I politely told her I needed a couple of minutes to look over the menu with my friend, who hadn't been here in a long time, but she just kept coming back. After about the third time in less than five minutes, I decided to just place the order to get her out of our way. Once we did, I didn't see her again for the rest of the meal. I had to flag down other staff members just to get extra sides, and I really appreciated the busser who kept coming by to change the grill for us. Honestly, everyone else besides our server was great. But the server? Completely dropped the ball. It's frustrating, especially when you've been a loyal customer for so long. Another thing that really annoyed me--after all this time--was that they still don't have rice paper for the BBQ. Seriously, it's a basic staple for Korean BBQ places, and it's disappointing that they've never added it. Without it, you can't really enjoy the meal properly since you get full so fast from the lettuce wraps. It's a small thing, but it makes a big difference in the experience. To top it all off, when we got the bill, I noticed that the total for two people was about $69.00, but then there was a $10.00 surcharge automatically added. There was no explanation for this charge, and I'm left wondering if it's a tip or if it's meant to cover staff wages or benefits. Either way, it felt pretty unfair and unexpected. I'm all for tipping when service is great, but I don't think I should have to pay extra just to cover someone's living expenses, especially when the service wasn't even up to par. As a customer, I should be able to tip based on the service I receive, not be charged automatically for something like this. While the food was still decent--good price and quality--I don't think I'll be coming back anytime soon. The service was lacking, and that surcharge was a huge turnoff. I'd rather drive out to Rowland Heights next time, where I know I can expect better service without any surprises. read more

I really wanted to love this place, but when we arrived it didn't start off well. Once we were seated we began to order our meats. You can choose up to 4 at a time. Their Beef Tongue, Brisket, and Beef Belly were my favorites. They gave a good amount for our party of 3. I had to ask for straws and small plates for our sauces. We also had to ask for rice paper multiple times. Their rice paper looked like it was falling apart, their Steamed Egg had a funny taste to it, but all of the other sides were pretty good. The service was a bit slow. Our main server was pretty rude. She would walk away as we were ordering. Not once. Not twice. But EVERYTIME we wanted to place another order. Gratuity is automatically included in the bill, so no wonder the lack of customer service. The 2 stars is mainly for the meat selection and sides. I would recommend this place if you're in the area, but if you don't mind driving a bit there's better out there. read more

Red Castle is my go to for Korean BBQ. Prices are very reasonable, wait time is always a bit long so go with time and not starving. Remember if the wait time is long it must say something about the place. read more

The food here is always on point. It's been a while since I last visited but pricing is very fair and their service has improved. I noticed they have a Mexican fusion type menu now with tortillas chips and salsas, tortilla for carb option as well. We did the lowest menu and it was perfect ordering brisket and beef belly. I do wish they provided sauce without having to ask but I supposed that's a way they save product since some people don't use all sauces. They have kpop playing on the tvs but the songs on speaker don't match, kind of throws me off but I'm there to eat so not a big deal. read more

Service was great! Staff was very attentive and answered all of my questions. All of the food was amazing and well balanced . Definitely coming back read more

I LOVE korean BBQ it is one of my all time favorite dishes and as a fellow big back and food connoisseur I have to say I am beyond pleased at service and the food every time that I visit delicious food awaits!!!! read more

5th visit. 2nd review. The meat is very tasty and the quality is good, and the side dishes are tasty. The price is cheap and good. However, the parking lot is difficult to park. All the servers that day were friendly, but one Korean lady almost ruined my meal and my day. This server was not friendly and threw the side dishes at me. read more

Red Castle - Korean Near Me - Rialto, California

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Food is good for the price. But this employee kept spitting in the trash can on his buss cart OFTEN! People don't wanna eat and watch you spit! read more

Red Castle - Employee spitting in the buss cart trash! - Korean Near Me - Rialto, California

We love this place! It's delicious, the staff is friendly and fast, and it's our go to for kbbq.. it is a bit too loud for my liking but it is what it is... read more

Love this place! This place is worth it! Even if the wait time is long it's worth it! read more

First time eating here and we came during the 5-o'clock dinner hour. (Busy) Wait time: 30-35 minutes (party of 6) Location: 3/5 Cleanliness: 5 Restrooms: Men & Women 4/5 (except 1 stall per gender). Food: good 4/5 Let me begin by saying that our server Justin was a sweet kid, he took the time to explain the menu, and the ordering rules. He continuously checked on us to see if we needed anything, at one point we did ask him about a few of the items on the menu and while he was explaining it to us the manager lady rudely interrupted our conversation basically wanting him to get back to work, which he was. He was providing exceptional customer service. It is poor management like this that causes good employees to quit their job. If you have the opportunity to visit this place I hope he is your server. read more

Great service and the food is really well priced! Wait times can be a bit longer depending the time but all in all very worth it. They gave my daughter a free ice cream for an inconvenience but place is ran by a great team read more

Great everything BUT lied about their kid's prices. Their website says 50% off ages 4-7 but then you get there and their menu says 50% off 40 inches and less. FYI. read more

Red Castle - Korean Near Me - Rialto, California

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I've been coming here for a while, they're pretty consistent with their meats and service. They have a good variety of meats and sides that you can order. The price is fair and as always, you get what you pay for. The service is usually good and they have a lot of workers so they're prompt at bringing you what you've ordered. They do not limit the number of side dishes you can ask for at a time like other kbbq places I've been to so that's nice too. After the pandemic they stopped giving rice paper so that's one thing I miss but they now provide pink pickled radish paper. They have a checkin stand that gives you the estimated wait time and you get a text through yelp when your table is ready so that's definitely a plus. This is fairly new so I would say it's a good investment, specially since kbbq always has long wait times no matter where you go. The wait time really depends on the day and time. I've waited 1.5 hours on busy weekends and no wait on other days. The parking is limited as it is shared with a liquor store next door. You can also park on the street as it is in a neighborhood so that's also an option. The area it is located in is not bad, although the building and interior design look like they could use an upgrade. They also have many tvs playing K-pop inside. read more

Red Castle - Korean Near Me - Rialto, California

It was so delicious.. My family and I loved the excellent customer provided by KEN.. hands down KEN gets on my book. Delicious food

The usual pet peeves I have about K BBQ are slow service and grills that aren't hot enough. This place has them both nailed! Super fast service, hot grills, good food. One of my favorites to date. read more

All the staff, Cha, Justin and Keanu were very professional and truly appreciative of their customer service. They made our experience so memorable, thank you read more

Red Castle - Korean Near Me - Rialto, California

HORRIBLE experience tonight. We waited 1 hour to get a table. Once sat food was not being correctly brought out. Our grill turned of 5+ times and did not want to seat us at a different table. Restaurant had more than enough workers as well. No excuse for the poor service. Once confronting the manager about the situation they did not want to compensate for the poor experience. Employees also lied about the grill problem saying it turned off less than 4.Poor management by far. They did not want to understand customer satisfaction versus a business only mindset. Unfortunately this will be my last time here. They proceeded to give a 50% off for literally eating nothing and also charged a "service fee" as shown in the picture. Worst KBBQ spot hands down. Don't waste your time here. If yelp would let me rate 0 stars I would because giving out one star is still too much to rate this place. Do better. read more

Red Castle - Korean Near Me - Rialto, California

The wait time was crazy, but I starved myself for this so I committed. This is how it works: you order from a tablet. It's AYCE for 2 hours and they don't let the grill heat up too hot (highest heat is trash) so you have to wait longer to cook the food (using up time), they charge for food leftover, and you can only order 3 things at a time (and you can't order 2 briskets at a time even though you can on the tablet). The brisket is mediocre (which to me is a feat), there's just chili paste no chili oil and it tasted more sweet, the house sauce wasn't that good (WILD), you can't toss the meat in WITH the juice (which to me is egregious), they were late with the meat that we ordered and the grill burned, AND they had chips and dip y'all. CHIPS. AND DIP. Don't give it a chance. Go to LA or Rowland Heights. read more

Delicious food options and valuable deal! Highly recommend this place. Nowadays i prefer to spend $20 here for AYCE for quality food than fast food. 15% tip charge automatically added on top of it. read more

Let me tell you, the food was absolutely delicious. The server was nice. Service does need a bit of help. The restaurant had upgraded so much and the ambiance just got better. Honestly can say it's better than GEN read more

Great restaurant. It was a great surprise to find this place. The meats were all great. I'd skip the tofu soup. But all the cuts of meats we got were all delicious-not too fatty or gross. I'll be back the next time I'm in the SB area. read more

Great for the local Inland Empire community however it is not an authentic Korean BBQ spot for us. Services are good. Had to ask for red bean paste. Just not the same as the ones in Korea town in Los Angeles. read more

The food is delicious, as always. The quality of the meat is good. When you have a big group that likes to eat, the food tastes even better But, the service. It's always been a problem. Now that they have those ordering tablets, it's worse. Yes, you're ordering your food and not waiting for them to come by, but again, it takes longer to get the grill changed and refills on your drinks, and you can only order three things at a time like before. Waited over 5 minutes to get our drinks and get our grill changed. Had to reorder the same items because they weren't bringing all the food we ordered. The workers just stand in a corner and talk and the owner is always in a bad mood, she changed our grill clearly upset, she even slammed it. There is a new worker that honestly made it an experience worth the 2nd star and not just the 1. Honestly there are better Korean BBQ spots in the IE that is worth the money you end up spending at this place. Also, Spent more than $180 on four people , $22 in service fees that didn't even service you well. I've been coming to this spot for 2ys (frequently)it was doing so well, it was the go to spot for special occasions. But that was 2ys ago. Not worth it guys, there's only so many chances you can give a place. read more

Red Castle - More than $150 plus the $22 in service fees. Over charging to keep the place running, honestly. - Korean Near Me - Rialto, California

Unfortunately I did not get to experience this establishment due to the fact that I showed up with my plus one at 10:35pm but was told by Cha and Elizabeth That they were now closed. Even though accordong to yelp and the employees also confirmed, that they close at 11:30pm I missed the check-in by 5 mins according to them. they refused to serve me and my guest even though they don't close until 11:30. That was a little frustrating and we left disappointed; unfortunately I cannot and do and do not recommend this establishment do to their lack of customer service and not honoring the work hours listed for the establishment. There are to many other great choices to spend your money at. If you do come here I would suggest arriving at least an hour before the closing time... read more

This is such a cute spot to get KBBQ. We've been a few times now and the service has been mixed. Sometimes it's amazing and everyone is so kind to us and our toddler. But the last time our waitress was rather short. And when we asked for a high chair, they wanted us to put our toddler in a dead space between our table, another table, and a walkway. It would've meant that they couldn't touch the table to eat, and we would have had to practically turn backwards to interact with her. They also seemed annoyed when I said I couldn't sit my toddler there and I would just hold them. The food is great, we live the sides, and the price isn't bad. read more

We were a party of 12 celebrating a birthday and waited patiently for our table. The problems began the moment we were called in. One of our family members had a handicap stroller, and instead of addressing it politely, the server (unfortunately, we didn't catch her name) immediately started speaking loudly at them and the hostess that sat us in front of the entire restaurant. She was loud, disrespectful, and her tone was completely unnecessary--it was embarrassing and humiliating. What's worse is that we would've completely understood if the stroller posed an issue for spacing or safety--had it just been communicated respectfully. But the way she approached it made the entire situation feel hostile and degrading. Because of the stroller, they also refused to seat us next to each other, even though it was a birthday celebration. We agreed to sit apart just to avoid further conflict. When we politely asked another manager if we could have a different server, she brushed it off and smiled as if our concerns weren't valid at all. At that point, we all felt so disrespected and ashamed that our group got up and left. It's incredibly disappointing to be treated this way at a place we once loved. We won't be returning, and we truly hope the management reflects on how they treat their guests--especially families with disabilities. read more

reasonable pricing and good quality ! the staff is very attentive and helpful, so many options! we had a party of 15 and they helped us with ease, i would definitely come back if I am ever in the area again! read more

Amazing service and overall amazing prices the meat is well cut and the service is so fast I blink and there already back with what I ordered read more

The authentic taste is worth the drive from the high desert. Used to drive to the beach for this kind of experience. Happy we found this place. And the kids love it too! read more

Red Castle - Beef brisket - Korean Near Me - Rialto, California

Don't see how they have 4+ stars here. The service is terribly slow. The employees look at you very upset as you ask for more refills, sauces, sides or for an update about your orders. Those 2 hrs limit is really 1 hr due to lack of employee attention. Maybe it was just the busy day, but this visit was a disappointment and my party was dissatisfied. On top of that they add the service charge, just so they can give you dirty looks the whole time they're serving you. Some of the meats had odd flavors. I'd rather pay the extra bucks at Gen for better service and better quality meats. Sucks that our local kbbq is this trash....be better and attract your local community. read more

the meat is tender, i like to order the beef bulgogi and the beef brisket the most!! all of the sides are good and the staff is always kind and quick !! if your grill starts to get charred, they can replace it!! music videos play on the tvs and the booths are spacious ! 11/10 everytime i come. read more

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Absolutely horrible they are so bad at getting your food out at a decent time frame! Came on my lunch list my whole lunch waiting for my food called everyone around me but me then ask me for my order number 3 times and tell me to wait. Come on do better read more

Great food great and friendly staff and service!!! Sometimes, out of rice paper. Other wise FIVE STARS!! read more

the place was decent overall. the service was good and the ambiance was alright too, just didn't fully meet my expectations the area was kinda noisy, but the food was pretty good. just felt a little overpriced tbh read more

We only come here because we live down the block, and it'll be a long time before we come back. Food is fine -- it's grilled meat, nothing special. But the service? Trash. The guy with the glasses and mask has a permanent bad attitude. Never refilled our water, never checked on us, just straight rude the whole time. This isn't a one-off either, this feels like his normal. Then the prices... almost $40 a person, full adult price for kids without even asking their age. Our bill for 2 adults and 2 kids was over $160 for lunch. In this economy, that's insane -- especially to still be treated like crap. And to top it off they force a high automatic gratuity no matter the party size. Mandatory tip for terrible service is wild. This place is riding on convenience, not quality. Totally unacceptable. Also if you're going to promote on Social Media make sure that those promotions match actuality. read more

The flavoring is alright. There are better KBBQ's around. Wanted to try this spot. Went on a Saturday at 11pm. We got an older Asian lady. She didn't give me everything we ordered. Some things had to be asked multiple times. Didn't refill any water or soda. But the other girls there were great. Everytime they changed our grill we would ask them for stuff and we didn't have an issue. Our server didn't seem to care. I won't come again. The service wasn't worth it. But if this is the closest thing to you. The meat is alright. It's a small spot. Just wish we had any other serve besides that older Asian lady. She either owns the spot or is family. At least act interested when we tell you our order, rather than looking away every time we spoke to you about our order. read more

Cheap AYCE! You can't beat their price for sure! Flavor I think they cut the seasoning of the tofu soup, cheese corn and sauces you can tell they weren't made from Korean hands lol. Although I think my pickle radish was from a previous customer cause there were meat bits in the middle of the stack which I assume is from their chopstick. Service was great attentive and so welcoming being the last customers of the day Overall you get what you pay for, but definitely will be back when I'm super hungry and only want to spend less than $50 They are awesome! read more

I honestly use to love coming here! It was just so close to home but the service is so bad now! The wait times are ridiculous. They are under new management. I checked in and received a free drink but when I tried claiming it they said they don't do that many more. And got mad. Which is fine it's just a drink. But you didn't have to get mad about it. The space is pretty big and the food is always good. But every time my family wants to eat here, the prices always go up. We don't mind but the service is poor, they are always out of rice paper or something. But they food is pretty decent read more

Came here for the first time with my boyfriend last night! Wait time was at most 20 minutes (which honestly went by super quick) & it was packed. Food was absolutely amazing ! Me and my boyfriend loved it ! 10/10 recommend coming here. I do recommend coming on an empty stomach because there's so much to choose from! Service was great , our drinks were getting refilled by the time we would take the last sip. The server also ordered some great recommendations for me and my boyfriend to try. This is definitely a new favorite spot for us for Date Night ! read more

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