Waited 10 min +\~ and we got seated. Ambiance casual and not too noisy. Our server/s were nice, friendly and warm. Made us feel comfortable. Fast and quick service. Got my veggie broth and filled it with seafood, veggies, fish cake and tofu. Worried for a while about the freshness of my blue crab and shrimp but they were fresh and clean. I liked the fish cakes and freshness of veggies. read more

See all

Disappointing customer service and misleading information I was really excited to bring a group of 15 family and friends here to try hot pot for the first time, but the experience was completely ruined before we even sat down. Before coming, I called the restaurant specifically to ask if we would be charged for a few young kids in our group who were not going to be eating anything at all. I was explicitly told over the phone that there would be no charge for non-eating children. However, when we arrived for our reservation, the staff completely backtracked and told me I would have to pay for the kids regardless. When I explained what I had been told on the phone just prior, they still refused to honor it. Mind you, the restaurant was pretty empty at the time, yet they chose to turn away a group of 15 over misinforming us on their own policy. It was a total waste of our time, and because of this dishonest and unhelpful service, we will never be returning. read more

I took many pictures BUT sooooo forgot to take pics of the yummy food and the cooking process. I was too busy yapping and catching up with my bestie! So the food the seafood especially was fresh and the seafood those sweet and meaty crabs were the best! I enjoyed the squid and baby octopus. The veggies lay out, the spices and the different ponzu sauces were a great addition The robots bringing the meats and all the extras were a great plus to the ambiance and set up of the place. The size of the place was good with the layout as well. They can accommodate large groups and the size of the tables were good because like me I have little plates and bowls everywhere. Next time I come to visit I will come back and bring my f bam because this sure beats driving to OC fountain valley to go to Shabu Shabu! We got this new Shabu spot here in the IE! read more

See all

Ambiance was fair for a buffet style even though the booth seats aren't ideal for thicker individuals. Food was fresh , abundance of sauces , shrimp calms and crawfish was a bonus. Only have 3 broths to choose from which was a buzz kill but they did have seasonings to bring the broth to life. Meat selections were fair and good no complaints there. Service was A1 I recommend getting there before the dinner rush comes in I got there 5:30 and pretty much was empty. The shaved ice with toppings was a plus after a good meal. Didn't really care for the coffee and the ice cream machine was down. Recommend this place and I'll be back. Spent $72 for a party of 2 read more

Hello Shabu - Pan Asian Near Me - San Bernardino, California

The food itself was great, and I would definitely come back because of the quality and flavor. However, the wait time for the meat was a major issue. Our receipt shows 2:01 PM, and when we asked about our meat, we were told we weren't the only table waiting. Unfortunately, it ended up being just over 45 minutes before we received the meat. Since the meat is such an important part of being able to prepare and enjoy the soup, the delay made it difficult to enjoy a full meal. I'm also including a photo from our visit because the restaurant was not particularly busy at the time, which made the extended wait for the meat even more surprising. The meat service seemed to be continuously working, so I don't want to take away from their effort, but the service was simply moving far too slowly. Uri, one of the waitresses, was especially helpful toward the end and did her best to assist us, and we really appreciated that. Overall, the food is good and the staff was working, so I wouldn't say this experience would keep me from coming back. But a 45-minute wait for the meat is not reasonable, especially when the restaurant isn't packed. If the food and meat came out in a more reasonable amount of time, this would have been a much better experience. The food gets a thumbs up overall-- but the meat wait definitely needs improvement. read more

Hello Shabu - Pan Asian Near Me - San Bernardino, California

My wife and I came to Hello Shabu after the lunch rush, at about 2pm. The place was almost empty. The tables were all clean and the cold bar was fully stocked. Lunch for two was $71. We were seated immediately and the server took our broth and 2 meat orders. My wife got the beef broth with chuck eye and brisket. I got the exact same thing. You have a variety of cold foods to choose from to add to your hot pot, from seafood to vegetables. Then you can make a dish of dipping sauce from the ingredients at the bar. They have a sign with suggestions for different sauces. There's also a got bar with corn cheese, KFC and bulgogi. These are mediocre. The shabu is good The slices meats are fresh and they come around often to check on you and refill your broth and meat. My wife loved it and we had a great meal. read more

Hello Shabu - Dining area - Pan Asian Near Me - San Bernardino, California

See all

If you're looking for a fun and unique dining experience, I highly recommend Hello Shabu! Everything is all-you-can-eat, and the quality of the food is fresh and delicious. Service is great and staff is very friendly! My favorite part was the adorable robot that delivers your trays of raw meat right to your table--it definitely makes the experience even more memorable! You get to build your own hot pot exactly how you like it by choosing from a huge self-serve selection of vegetables, noodles, seafood, and other sides. The sauce bar is another highlight, with tons of ingredients to mix and create your own perfect dipping sauce. It's interactive, fun, and perfect for a date night, family dinner, or hanging out with friends. Great food, great experience, and I'll definitely be back! read more

Did not like it, the veggies looked wilted and not fresh. All of the other ingredients did not look fresh.. My daughter picked out to crab and the meat what black and gooey. The prepared food was not good, the fried chicken was hard. The shaved ice machine was broken. Maybe I didn't prepare my broth correctly.. but over all didn't like the food at all read more

Hello Shabu is a decent AYCE hot pot spot in San Bernardino. Prices aren't too high, and the overall quality is just okay. Nothing amazing, but not terrible either. The biggest letdown for me was the soup broth. Most of the flavor comes from spices rather than a rich base. The ramen seasoning is exactly the Korean instant ramen seasoning, and the rest of the seasoning options didn't feel very different from that either, which was disappointing. They do offer a variety of Korean side dishes like bulgogi, tteokbokki, and corn cheese, but the flavors were pretty underwhelming overall. One cool feature is the robot that delivers food, which is fun at first, but it can be confusing because you don't really know which meats are which unless a server comes by to explain it. Overall, it's an okay spot if you're looking for a budget-friendly AYCE hot pot, but don't expect anything standout in terms of broth or flavor. read more

Hello Shabu - Pan Asian Near Me - San Bernardino, California

This is a continuation review I wrote last month . I meant to edit somehow I was not able to. We were a party of 8 , when I paid I questioned the cashier " hey why the bill seems so high ?" . She stated it's now dinner price , okay makes sense . Then I roughly added the price in my head , thought something was off. After our meal I gave $40 tip cash . Got home and recalculate the total and noticed they already charged gratuity when I paid at the register. Now I am fuming ! 1- the cashier was not transparent when I asked , she should have informed me they automatically charged gratuity. 2- I double tip twice ugh!!! read more

See all

While I enjoyed their variety, Hello Shabu didn't offer the best quality of ingredients or prepared foods. They were very slow with protein refills and the portion sizes were small. We paid for our party before entering the dining area and an automated robot delivered our meats. There were three broth options: vegetable, beef, and chicken. These bases could be customized with flavors at the sauce bar. The possible meats included: beef brisket, beef belly, beef chuck, beef top blade, beef ribeye, and chicken breast. The brisket and ribeye were my personal favorites for their balance of fat and meat. I wished the meat came out faster and in slightly larger portions. There were long waits between rounds, so we ended up eating more from the self-serve options while we waited. There were juices available although they were a bit diluted and weak in flavor. There were lots of noodle choices, but we noticed a clump of mold on the egg noodles. It seemed like the ingredients weren't being rotated as often as they should be. With such large quantities set out, freshness was questionable. The vegetables and seafood offered good variety although the vegetables could have been washed better. The prepared foods were greasy and bland. The Korean dishes seemed off in flavor, almost like the seasoning wasn't quite right. The corn cheese tasted more like creamed corn. The tteokbokki was tough and mild. The bulgogi was overcooked with a weak, watery marinade. The shaved ice machine was unfortunately broken, so it only produced a few shavings. Still, the self-serve area had some fun flavors and toppings. The ice cream had a grainy texture and tasted almost floral. The sauce section was the most extensive, Since the broth could be adjusted with seasonings, I didn't need too much dipping sauce, but I liked having so many options. I usually focus on the protein when I eat AYCE hot pot, but the slow turnaround made it hard to get my fill this time. The variety was fun, though I hope they improve their ingredient rotation and freshness. The staff were friendly and hardworking, I just wished they were used more than the robots. read more

See all

My first thought when coming in was "what friendly staff" the second was "wow this place is so cool and advanced" they have one of those serving robots. The food was amazing! Even the sides were good and I'm a picky eater. We can't wait to come here again and we're recommending this place to all our friends. Thank for such a good experience read more

I am hoping it was just a hectic day and not an everyday occurrence: The ATM machine was down so cash only. They ran out of cups for drinks. The little robot would deliver plates and take of before you could get them all and go around the room then stop by again. The food was OK but they do have some work to do. read more

I just wanted to thank the servers: Citlali, Yuridia, Juliana, and Ellie they did such an amazing job when I took my kids to dinner. They were under staffed that day;and they did an amazing job taking care of me and my kids . I just wanted to appreciate and applaud these girls for the hard work they did. read more

Hello Shabu is a great spot for AYCE shabu. I went on a Friday evening and the service really stood out. The servers were attentive and kept coming back to check if we wanted more meat, which made us feel well taken care of. There's a good variety of ingredients to choose from for your soup, so you can customize it how you like. They only have three soup base options though. The dessert options were a nice bonus too, with both an ice cream machine and a shaved ice machine. Overall, a really enjoyable experience and would come back. read more

Hello Shabu - Pan Asian Near Me - San Bernardino, California

Been seeing this place for a while and finally came in. Overall it's a good place to go with family and friends.. *Pots-everyone gets their own! I eat hotpot often and never have I been to a place where you get your own pot!! That's soo cool. *Meats- they have 4 options I think maybe 5?, a small selection in my opinion for hotpot.. but they have the buffet. 2 meat orders per person per order.. a robot delivers them. *buffet- the buffet is in par with all hotpot's I've had in terms of veggie selection/seafood variety/noodles type.. there was literally so many options.. *hot foods-the hot foods wasn't as big as a selection as I was hoping for.. I think there was 5-6 total hot foods.. and one was doubled as rice.. *sauces- there was alot of sauces! And the workers were VERY helpful in making them for you if you needed help.. they even made off menu sauces which I LOOOVED!! *restaurant- the restaurant was clean and well organized and food was always available and never ran low.. service was quick and simple.. *dessert- they have self serve shaved ice and ice cream with lots of toppings.. Overall this place was great! I would come back here and I would recommend... although for the price and with other hotpot places, this is on the pricier side.. with $40/45 for dinner per person read more

See all

Today i went to celebrate my mothers birthday and everything was great i had the best service thanks to the girls working especially our server Angie!! She was AMAZING with helping us experience our first hot pot but i did experience something completely unprofessional from a boy with a ski mask cutting the meat... while waiting for our delicious new ice cream we overheard some yelling coming from his workstation and noticed he was enraged at our server and was causing a disturbance from the across the restaurant.. we noticed he was yelling at her, we then asked if she was okay and if there was anyone we can talk to but unfortunately it seemed that the owners were not available.. i was completely shocked at his behavior and something needs to be done about it.. it is not okay for him to be speaking to others that way... read more

It's been a little while since I've been here, and unfortunately I had a less than stellar experience today. I arrived at 8:30pm, and after paying and sitting down I was informed that last call for meats would be at 9:10pm. That's really early for an all-you-can-eat restaurant that closes at 10:00pm, making it difficult to have a relaxed dining experience. Note also that a sign clearly says that the last call is at 9:30pm, so they're not even honoring their own policy. Seems to me that this just encourages people to over-order during last call, leading to food waste. (Or at least let me know at the register if your policy is different than the sign right at the register?) Anyhow, this issue is compounded by how slow the meat orders come out. It took over 20 minutes for my first order to come out-- To be fair, my other orders were significantly faster, but by that time, last call was about 15 minutes away. I also noticed that the servers were often too busy cleaning up tables in preparation for closing to take people's orders and refill broth, etc. I understand wanting to clean up, but it shouldn't be at the detriment of people's dining experience. Furthermore, the other self-serve areas (veggies, sauces) closed shortly after last call for meats, meaning you can't get any food at all after the meats stop strangely early. I hate to keep reiterating this, but the closure was much earlier than the posted time (which should be a good while after last call for meat). In short: This place definitely needs a change in policy, or if you want to have ample time to clean and close up, just change your opening hours. As it is, you can get there well before closing and still feel rushed and, honestly, kind of screwed over. read more

Hello Shabu - Pan Asian Near Me - San Bernardino, California

See all

For IE this is pretty good shabu! You pay first before you get seated but once your sat you order your broth and first round of meat. There's a lot of options for veggies and sauces but the best part of hello shabu is the button on the table to call the server for more meat and broth. There's meat come on little robot thingies and once you get the meat you can immediately order more. They play light music in the background and it's usually not that loud in the restaurant read more

See all

Check ful review @itsamandachamberlain Hello Shabu in San Bernardino is serving some of the most insane all-you-can-eat I've seen The meats, seafood, and everything in between is next level... This might be one of the best hidden food spots in the IE read more

See all

Not bad for an all you can eat shabu place in the inland empire. Price is affordable as well...it does get packed on the weekends, but service was decent! You pay right when you entered & seated afterwards. Then you order your broth flavor which wasn't too many options to choose from. Then you order your meat where they slice it right when you order & then it's brought out on the robot. Meanwhile waiting for the meat, you can go grab other toppings & sauces you would want for your broth...which you will definitely need to add because the broth is a little on the blander side. There is also a hot food station area where it's mostly korean food & not too many options (tteokbokki, korean fried chicken, beef, etc.). Next to that is a cool shaved ice machine for desserts along with some fruits & ice cream. Overall not a bad experience & I would definitely come back. read more

See all

Solid shabu shabu (in your own pot, yay) with a straightforward menu of broths and meats. We paid first at the front register and were then taken to our table, with no wait in the middle of the afternoon! Meat orders are placed with the staff, and it seemed like they cut to order since it took a while for us to get our meats. They did seem understaffed that day and requested patience from customers. We mainly ordered a combo of beef brisket, belly, chuckeye, and top blade. Ribeye was for dinner only, and we don't order chicken for AYCE. We liked all four but especially enjoyed the beef belly since it's a little fattier (aka more flavorful) than the rest. The meats are super thin and cook very fast. You have access to a large buffet bar consisting of veggies, seafood, and condiments. Everything seemed clean enough and accurately labeled. You can use their sauces or make your own. They even offer some suggestions on a sign by the condiments, which is cool. There are other spots that had some prepared hot foods, a shaved ice station, a coffee maker, a frozen yogurt dispenser, and a beverage corner, all self-serve. Not gonna lie, I was a big fan of being able to get our own coffee and shaved ice, complete with various syrups and toppings. Was a fun and delicious way to end our lunch! read more

Hello Shabu - Straightforward menu - Pan Asian Near Me - San Bernardino, California

See all

Interactive shabu with some fun twists--but not without flaws. My husband and I visited Hello Shabu recently, and overall I'd give it a 4 out of 5--though my husband's rating would be lower. The restaurant looks like it took over a former Souplantation, and they've kept much of the same open layout, which actually works well for hotpot-style dining. We went the day after Thanksgiving and the place was busy, with lots of big groups, but still pretty organized. The Shabu Format: This place stands out because it's DIY-style shabu--you choose a basic broth (vegetable, beef, or chicken water), and then build your own flavor at a well-stocked sauce station. It's different from traditional spots where you select a specific pre-made broth like tonkotsu or spicy miso or sukiyaki. I personally didn't mind it--it was kind of fun and customizable. But my husband did not enjoy this part at all. He felt like making your own broth was more work than it was worth, and it really took away from the experience for him. He said it felt less like dining out and more like figuring things out on your own. Meat & Food: We started off strong--the first round of beef belly was excellent--tender, fresh, and flavorful. But sadly, subsequent rounds showed a noticeable drop in quality. The cuts were thinner, fattier, and didn't look or taste the same. My husband was disappointed enough to say he doesn't plan to return. Protein choices are limited: No pork at all Only one chicken option No fish, which was a letdown for my husband, as he usually enjoys tilapia or another fish with his shabu. Beef is the highlight, and I'd still recommend the beef belly specifically. The veggie and seafood bar is standard and adequate. The hot food section was a nice bonus, and they had lots of drink options available. Dessert: A plus! They offer shaved ice and soft serve ice cream to end the meal, which is always appreciated after a hot meal. Cleanliness: Tables were clean, but the floors were noticeably oily, especially under our table. It made the space feel a bit slippery and sticky--definitely something that needs more attention. Service: The restaurant was short-staffed, with only 3 servers handling the entire floor (including bussing). Despite this, they worked hard and were doing their best. Service was slow, but understandable given how busy it was. They were still polite, responsive, and trying to keep up. Final Thoughts: Hello Shabu offers a unique, build-your-own experience that's worth trying at least once. The customization options are fun, and they do have some strong points like the beef belly, sauces, desserts, and drink selection. But the inconsistent meat quality, lack of traditional broth options, and DIY format won't appeal to everyone. Personally, I'd come back again--but I get why my husband wouldn't. If you're open to experimenting and building your own broth, it's worth checking out. But if you're after a more classic, no-fuss shabu experience, this might not be your spot. read more

This is my second visit to this restaurant. They have a few options of soup based. Some pre-made food like Korean Fried Chicken, Bagoggi, and Cheese Corn. Its AYCE place. They have plenty of Sea Food and Vegetables options. Plenty of different sauces and spices as well. The meat you order is brought to you by a robot and is pretty neat. The waitress is constantly checking up on you to see if you would like to order more meat. They have plenty of tables and they are equipped accommodate larger parties as well. They have a couple of TV'S playing sports and also play music. read more

See all

Lunch prices are a good deal. They have a variety of vegetables and meats to choose from. I've tried most of their beef selections and they are all tender and delicious. The hot food area is a nice touch as well with decent Korean food to choose from. Usually most places mess up ddukbokki and the bulgogi is super sweet or a total mess (texture wise) however they do a good job with both which made me happy. I also appreciate their carb options which include potato noodles. They also offer different drinks that you can refill. Dessert options include shaved ice and soft serve. Interior is spacious and clean. Service is friendly and they check up on you frequently. FYI Friday-Sundays are dinner prices. read more

I love hotpot, and this is one of the few places in this area that does ayce hotpot! I love the different seasonings that I don't necessarily see elsewhere. Although you can have the waiter pick as many seasonings as you like for your broth, you can customize it yourself from the food island. They have a lot of different vegetables, seafood and meatballs available to choose from, including kale, bok choy, fish tofu, and more. One quip I have is that it feels like the seafood might not be as fresh as you can sometimes smell it from the island. Perhaps it's not cold enough? I also don't recommend the dumplings. Of course, one thing to mention is the fun-ness of a robot serving you. I wish you can order from a tablet instead of hailing a waiter every time, but the robot always brings your meats. The meat selection isn't huge, but I generally only care about beef anyways. read more

Not 5 stars because of the service. Otherwise it was good all around. Place seems clean Not busy Seated, was explained the menu. The server output our hot pots and our selected broth. Meats were chosen and not brought correctly. Not a big deal. The veggies/noodles/seafood etc were out and selected by you buffet style. Tons of options. They have off to the side fried chicken and a couple other options. Lots of fun don't for ladies lunch We sat and were finished enjoying our time (not getting refills) and were told we had to leave. That part was strange and rude but we tried to not let it ruin our visit. They weren't even busy. read more

Hello Shabu - Selection of food from the buffet choices. - Pan Asian Near Me - San Bernardino, California

AYCE hot pot for $32.99 was amazing. You make your own flavored broth and I did Tom Yum. It was yummy but didn't take very authentic. You get to choose 2 meat options per round, with unlimited veggie & seafood options, already made Korean food items, and drinks. Very big inside and very clean. Staff was very attentive and there's a button on your table to call someone over. read more

Hello Shabu - Pan Asian Near Me - San Bernardino, California

Prime beef cuts! Super clean and kid friendly. My nieces enjoy the selections and have desert! Freaking nostalgic tunes and great vibes! They got robots to bring your meat selection. I kill the veggies because it's all cut fresh. They got ice cream too and coffee espresso better than other coffee places. Auntie makes fire fire fire kimchi!! Very accommodating with handicapped table placements. Parking is very easy to get too and plenty. Safe for meetings and gatherings!! read more

Omg!! Went for the first time and the food was amazing. The staff was friendly and very helpful and explained everything. The robot that brings your meat was so cute and it the place was very simple but very welcoming. Will for sure be going back. read more

They made AYCE hot pot feel like an organized fast food chain. You pay first, we paid about 36 dollars per person for dinner. Then you select soup base, order 2 meats per person. Then the entire store is literally all you can eat. Unlike some other places where you gotta surcharge another 2-5 dollars to unlock certain things, this place opens up the soda machine, tea machine, icecream machine and everything. The original soup base is quite blend so make sure to add some salt. It's quite hard to find value nowadays with AYCE for under 38 dollars In the IE. Highly recommend this spot if you just wanna eat a lot and be satiated. Staff were nice and efficient. I think the spot was also nice renovated. Happy hot potting ~ read more

See all

Excellent choice of Hot Pot when I searched on YELP of course! My First AYCE hot pot which is a dining experience where you cook your own food in a simmering broth in a pot that is at the center of the table!! Service was great . Pay first then you wait to be seated. Price is worth as so many selections of raw .. Sliced veggies (squash, sweet potato, spinach, napa cabbage, water chestnuts, seaweed, potatoes, bamboo shoots, radish and many more) seafood ( mini crabs, fish balls, fish cakes, shrimps, clams , mussels, crawfish, squid, baby octopus) Noodles (ramen, eggnoodles , rice flat noodles, udon) Other Asian Foods that are available and ready to eat: Bulgogi ( Korean BBQ Beef) Creamed Corn ( Korean cheese corn) Gyoza ( Vegetable dumpling) Tteokbokki ( spicy Korean rice cakes) Steamed white Rice Variety of Sauces, herb Seasonings, flavorful pastes and condiments! Soda fountains and fruit drink refreshment corner, frostee ice cream with toppings of your choice and famous Shave Ice! Well enjoyed and super satisfied with dinner. Grandkids ate a lot and had fun cooking their own hot soup pot. read more

See all

I love this place one of my favorite spots, the food is fresh and delicious, service is great when you need it and robots are fun, the place is clean and open, plenty of seats. read more

Hello Shabu - Brought my own dessert - Pan Asian Near Me - San Bernardino, California

This is my favorite shabu spot!! I've been going here for years. I love that they do all you can eat even though there are some pricier options included in that (seafood, etc.). The staff is super nice, the meat and seasonings are delicious, and they have a bingsu/shaved ice machine to finish the meal off with. I love that it's all self serve so you can get exactly the amount of seasonings and fixings that you want. And their little robots that serve meat are cute and very quick. They are the best read more

Finally made time to try this spot. I feel like hot pot places are not so common in this area. This was a hit in my book. Service is pretty quick since they do little for you. Self service style for the most part and it's a highly functional setup. They have the bot that delivers the meats you order but the rest is walk up. It's clean and well stocked. I witnessed several employees cleaning the same area which means they keep it clean from the looks of it. Definitely will come back. I didn't realize how many options they had available. Bite size serving are the way to go in my opinion. We didn't realize that until we were done with our ramen and had no room for dessert or hot dishes. read more

After dining at Hello Shabu for numerous special occasions and outings, I am disappointed to say that I will no longer be going to Hello Shabu due to the unprofessional and poor service. We went on Christmas Eve at around 7:45 PM, stating that we were a party of four with one other individual possibly joining us. The woman (Asian with black hair) at the cashier said that she needed to know "now" due to the 13% gratuity for parties of 5 or more. One member of our party explained how the fifth person had an ETA of 8:15 PM, and the cashier said, "Oh no, that can't happen. We close at 9." We explained how we called earlier that day at 12:26 PM to confirm the hours, and the person who answered our call confirmed that they had regular hours that day with a closing time of 10 PM. Inside the restaurant, they had photos posted of their regular hours and holiday hours, and the holiday hours did not include Christmas Eve. The cashier explained that she was the "manager," and there had been a "miscommunication." She then asked us, "Is this your first time here?" to which we explained that we had been here multiple times since their opening week. This restaurant has the shabu meat delivered via a robot. The servers enter the table number on the robot, and the robot goes to your table to provide the meat. For the first two orders of beef, the robot delivered the meat directly to the table behind us (we were the only ones seated in that section, with no one at either of the tables next to us). Of the numerous times we've gone here, we have never had our meat delivered to the incorrect table. When I ordered meat for the third time, I reminded the server (Hispanic/Latina with pigtails) about our correct table number. She just looked at me without saying a word before leaving. It wasn't until I told the server our table number that our meat came to our table correctly. These staff either can't communicate with each other about the correct hours or fabricated the closing time to leave early. I worry about how these negative experiences will affect the restaurant, as I have already witnessed it struggling to fill its seats with customers. However, customers should not tolerate this kind of service. We have never experienced such improper service at Hello Shabu before, but after being treated with such disrespect, I see no reason to continue supporting this business. read more

Hello Shabu - Posted regular hours - Pan Asian Near Me - San Bernardino, California

See all

We've dined at Hello Shabu four times in the past four months, and the experience has been consistently great every single visit. The food is always fresh, the broths are flavorful, and the staff is friendly and attentive without being overbearing. It's located in the old Souplantation building, so the décor feels a bit dated but honestly, the quality and consistency of the food more than make up for it. If you're looking for reliable, fresh shabu-shabu with solid service, this spot definitely delivers. We'll keep coming back. read more

First time coming here with friends. Pay first, grub later. Money well worth it. So much good food options !

I went here for the first time and honestly had a pretty disappointing experience. I knew it was AYCE, but I wasn't aware that you're expected to build your own seasoning for the broth. The beef broth itself was very bland, and even after trying to customize it with the available seasonings, it still lacked depth and flavor. As someone who really enjoys hot pot, the base broth is everything, and this one just didn't deliver. No amount of added seasoning could fix that. On top of that, one of the staff members was rude and came off as unnecessarily aggressive toward us, even though we still had an hour left before closing. It made the experience feel rushed and uncomfortable. If you're a hot pot fan, I'd recommend skipping this place. I'm honestly surprised by the high ratings, because there are definitely better options out there that are more worth your time and money. read more

This place used to be amazing. We've been coming here regularly since we first heard of it late 2023. The price was decent and the selection was not bad. Unfortunately, given we've been coming regularly, we've been able to notice the steady decline in their offerings. Ingredients no longer looking as fresh as they once did. Other ingredients being removed all together. The very noticeable decline in their beef broth which at one point was a vibrant, aromatic, and flavorful broth has now become a bland clear broth that requires several additions to enhance the flavor. Staff has been slower in attending despite restaurant not being that full. Additionally, over the past year the price has gone repeatedly. When we first started coming Adult Dinner was approximately $28.99. It's currently $36.99, over $80 pre-tip for two. There are other spots that are higher quality at this or near this price point. Be careful when walking around though, we were there on 1/4/2026 and my wife took a major slip. The floor near our table felt oil slicked. We notified staff and they didn't seem to mind. They said it doesn't look wet and went about their day. We spoke to the manager because my wife was experiencing a lot of pain after the fall, we were promptly given a refund and asked to leave. We wanted to file an incident report however the manager said they didn't know what to do. They took our contact information and informed us the owner, Ted, would be giving us a call. We're still waiting for contact. Do better. read more