Do not do business with these people.!!!!! Thought I'd share a message I sent to them! After two weeks and $160 in application fees. Due to the lack of professionalism and poor communication from your rental company, we are no longer interested in renting this property. The extended delay in processing our application--despite submitting all requested documents within 24 hours--is unacceptable. It should not take two weeks to review a complete application. Additionally, the failure to respond promptly to emails and text messages raises serious concerns about how future issues would be handled. This lack of responsiveness gives us little confidence in your ability to support tenants if problems arise. I strongly suggest improving communication practices and setting clear expectations for applicants moving forward. They are just prolonging application process to collect application fees from other tenants !!! DO NOT RENT FROM THEM!!!! The worst ever!!! read more

Despite leaving my apartment in excellent condition and even paying for professional carpet cleaning, over $1,500 was deducted from my security deposit for "cleaning services and carpet cleaning." I documented the unit with videos before moving out. When I returned the keys, management told me they would reach out if they needed the carpet cleaning receipt. Instead, weeks later they told the owner that no cleaning had been done -- without ever contacting me for proof. When I followed up, they stalled, first saying repairs were being contracted out and they "weren't sure yet." Eventually, I received an invoice from a company called "De la O Janitorial Services." This company does not exist -- there is no business license, no record in state databases, and the invoice lists only a P.O. Box. When I requested proof of payment, management was unable to provide any evidence that this supposed contractor was paid. This experience feels misleading and raises serious concerns about the legitimacy of their billing practices. Tenants should be very cautious and document everything thoroughly if renting from this company. read more

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The staff is responsive and easy to work with. Anytime I've submitted a maintenance request it was handled quickly. I also have liked having an online portal for paying rent and submitting maintenance requests etc. Overall I'd defintitely rent with them again and recommend. read more

Applied and move in day is in one day. They don't answer calls, emails or text. I have to be out of my current apartment and no place to go. I applied a month ago and they can't let me know. They say my application is approved but I hear nothing back. Just move on and don't deal with them. read more

It has been nearly 6 months since I left, well I was forced out by the owners. My family and I moved in October of 2018, and was given a notice to vacate in 2024. This was 6 years after never being late with rent a single time. I would suggest being careful with the clauses, and addendums. Nothing is allowed to be repaired without the owners consent. We had to wait sometimes over a week to get anything fixed. My rent was also raised every year since my first year lease was up. I opted to go on month to month basis. I would be very careful doing business with them. I almost forgot. I had to pressure them to get my deposit back. I finally got it, after they deducted ridiculous fees. I had the house professionally cleaned, and everything repaired. The list that they provide for you to complete is outrageous. Please stay away as a renter. I am sure it is ok for Owners since they can get away with pretty much anything. read more

Pay attention to what others are saying and do not sign ANYTHING with this company. They are crooked, greedy and deceptive. They've costed my family THOUSANDS of dollars by deceiving us on a rental that had plans in place for construction. None of those plans were shared with us or put on the lease. A few months in, tons of men on the property. Homeowner and contractors jumping the back fence where my children are playing. Drones flying over the property, people knocking on our door unexpectedly, my driveway blocked several times, including today, so I couldn't pull into the garage. They call and say someone's showing up in 2 hours! Men are showing up with the "provided" lawn service to do construction prep without notice. For reference we leased 5 acres in the country to get away from the the city. Funny right. Expensive funny, let me tell you. I've spoken with Barbara "the owner" of RPM and nothing's changed. BEWARE! Does anyone see a red flag with RPM sending third party's to their rentals TO TAKE PICTURES of the interior every 6 MONTHS? Mandatory inspections and PICTURES? Creep much. Anyone sue them yet? I'll testify. Pictures of proof coming soon. read more

if i could give zero stars i would! worst "property management " wasted my time and money! i paid for two applications to be told same bs we have a approved applicant..why keep taking applications in if someone has already been approved ? read more

Nearly a month later and my son is still dealing with this mess. He has had to move home with us because his room is uninhabitable due to the repairs but he is still having to pay FULL rent. Why should they continue to pay full rent when one of the rooms is uninhabitable? The lease was for a four bedroom house and for over a month....they have only had 3 bedrooms. RPM's only concession was to offer to let all four tenants out of their lease, which would have negatively impacted all of my son's roommates. I think this company takes advantage of college students. read more

I been here five years . This past month has been a challenge. The property manager heather has been helpful and understanding. She on top of her Announcements, Rules, Doing kids activities but they love. read more

this management should be shut DOWN!! they took my 50 dollers!!!! i was the first applicant for a house i wanted !!!!! they did my credit check wrong so i told re run it and they didn't because they where discriminating !! they promised they would run my credit report and karina told me no and lied to and said i had a collection and i didnt have nothing on my credit report!!! they are very mean racist people there and they dont care for no one!!!!!!!!! i have perfect rental history and they didnt want to rent to me !!!! THEY NEED TO BE SHUT DOWN ENOUGH OF THIS BS!!!!!!!! they waisted my time !!!! read more

if negative stars was an option I would sure give it to this company. Hands-down applied back in April made sure I provided any additional information that they asked for. I made sure before filling out the application. I read the requirements and after they receive my application, they decided to add additional requirements that were not listed on their website and didn't even continue to process my application, almost 2 to 3 weeks of having it and the information provided there's plenty of reliable companies but sadly, this is not one of them. They're one of the companies that like to add on stuff that's not required when you first apply on their website maybe other people have better experiences with them, but that wasn't the case for me. and to make it worse, they tell you one reason why they're denying you or won't accept your application and then when they send you a letter stating why it's a totally different reason. read more

We started out as tenants renting a property managed by RPM Platinum. We were pleased w/ their service. When we bought a house and had it rented, we had them manage our property. -1 star since we felt there were instances where we felt communication could have been better, quicker, and transparent in times of tenant having issues. Overall, it was still a good experience, thank you RPM Platinum. read more

Horrible, horrible, horrible customer service by Barbara Godfrey, Stephanie Curran, Brenda West and Judy Bullard!!! All four are unable to respond to emails in a timely manner, as they require multiple follow-ups. Brenda in particular cannot address all your questions in an email and she too requires multiple follow-up to address these questions. Instead of addressing all your questions in one email, she requires multiple follow-ups. Brenda also cannot keep the Owner's Portal updated, so you need to send her monthly reminders to keep the portal up-to-date. Do not waste your time with this company as they will not provide you with the service level needed. It's a waste of my 10% of rent that RPM receives as they DO NOT provide the service! read more

When I accepted a job in another state, I had to find someone to manage my property as I am not able to sell at this time due to market value. RPM was quick to respond, has reasonable rates, and has been great at keeping me updated regarding possible tenants and showings, etc. They have also been available to answer questions or get clarification. Barbara was super nice and helpful ... and anytime I've visit reacted the office, they have been very friendly and if they didn't have the info I needed they would get back to me quickly. They have made moving a lot less stressful as they have done a great job! read more

I paid them separately to do quarterly inspections. But they helped the tenant conceal the trashing. A beautiful, marble-floored house - completely completely trashed. I had spent 40K on landscaping it - completely trashed. The new refrigerator, washer dryer was removed by the tenant and a broken one put in. Did not even clean properly... Tenant damaged and trashed my house completely, while they slept on the job and kept charging me extra for all those quarterly inspections. They are lazy, and just take your money without doing any work. read more

Real Property Management should be your first Rental Mgmt Company to Rent from or Use them to find good renters for your home. I have used them twice now and never have had an issue. Lacie showed me every home in the area where I wanted to be. I have worked with Barbara and she is great in communicating back and forth. I found my home! I'm so happy. I recommend them to all my customers and friends! Thank you Ladies!! Ms. Red Rocha Big Valley Garage Door Inc. read more

I would give 5 stars but I'm taking one off for the vendors that they send out to fix things. The A/C people are mediocre at best. They dont listen to what the issues are and report back bogus information to RPM. Now, as far as renting from RPM, we have not had any issues and we have been with them for over 2 years. They were very fair with us when we vacated our last rental with them. We moved into another rental that they had and have had no problems. That being said, I'll update my review when we finally vacate the current property, whenever that will be. Hopefully, these other negative reviews will not be accurate for our experience. Stephanie Curran has always been on the ball with us as well. They normally get back to us within 2 days unless it's a real emergency. read more

terrible customer service and communication. they took my $50 then immediately told me property had already been approved!

I have been trying to reach Lacie about viewing a property for 3 days now. The only reply I get is an automatic reply. No call, not even an email to say "hey Im sick or on vacation." It would be nice to get something to say they know we are calling and we will get back to you. Now Im wondering if I want to do business with them. Will they be tere if I need them? Its too bad because they are managing some nice homes. ***Update**** Ok, so they finally called back. About 10 minutes after I posted this review. So we will see how they do. read more

Horrible property management! Don't waste your time renting from here, they are extremely nice until you sign your lease and then they hit you with charging your account for maintenance for the rental. Gave me a 60 day termination stating the owner is selling the home during the pandemic which they were not as soon as I returned my keys they stuck an available for lease now in the yard. Management is passive aggressive never return emails unless it's at their convenience, if you're looking to rent don't rent 6060 Illinois ave unless you want a to also pay a 900$ electricity bill! read more

Last year my family moved into one of the homes RPM managed. The staff there has been so amazing and helpful every step of the way. When we first wanted to take a look at the property Lacey was quick to call us back and set up a showing. Upon deciding this was the home for us Courtney went over everything and they had the cutest welcome bag. When moving some things get over looked and they made sure we were prepared with water and toilet paper. Any time we needed maintenance Blanca took care of it promptly. Even the owner has been so accommodating, a few months back we asked to purchase the home and she respectfully declined but allowed us a flexible lease to accommodate our escrow time line. Thank you team at RPM, I appreciate all you guys over there. read more

I started out as a tenant and subsequently became the owner of the property I was renting. As a tenant RPM Platinum was diligent and took swift and remedial actions whenever there was an issue with the property. They communicated well and never left me guessing. When I bought the property they were quick to refund me my security deposit. Overall, I had a great experience with them and I highly recommend their services. Barbara made sure everything was taken care of. I will absolutely use them in the future if I need to rent out the property. THANK YOU RPM!!! read more

Air conditioning has not been cooling the house. Contacted the Maintenace Coordinator who took three days to assign a vendor. When the vendor arrived he basically just washed the coils and left the problem continued. Air conditioner quit working 10 pm on a Friday night outside temperature was 100. Placed maintenance order for repair. Next day, Saturday at 6:10 am called the 800 number to follow up and told by customer service the work order had been assigned and the technician would be calling with an ETA. Asked for updates throughout the date and told they are not authorized to tell who the vendor is...??? Now it is 2:20 pm called and told it has not been assigned to a vendor. Interesting I have 20 texts saying it was assigned and someone was coming. Basically, it was lies and stall tactics to give me hope until it was too late on Saturday night to respond. What is unbelievable is the 800 number for maintenance is located in Costa Rica. Definitely, the company does not care about the tenants. They could have just told the truth and said someone will come out Monday to address the problem, it would have been so easy to be truthful. read more

Me and my wife like her property management consultation. She shows up ontime and is well prepared before meeting her clients. RPM and Barbara deserve my 5-stars review. read more

I will never use this company again, they are unprofessional and unethical. Charged us $550.00 for emptying trash cans due to moving out prior to trash collection day ! read more

They never responded to a request I sent to them, regarding viewing a home for rent! If these property management companies are too busy to respond to see a home, they don't belong in the property manage to business. This a truly a disservice to their homeowners! Homeowners, be aware of what your property management is doing for you! read more

I would give them negative if I could. This is by far the worst service and management team I've ever worked with. They will take and take your money and then will not give it back ad make it impossible for you to be done with them. Please do not rent here and go else where if you are looking to own or rent. Trust me, this is the last place you should want to go. They sugar coat everything at first and later on, it's a nightmare to deal with them and impossible to get away with it. I hope that noone has to go through what we have. They're nice only in the beginning and you begin to see that after you get the keys. The worst management I have ever seen or worked with! PLEASE GO ELSEWHERE IF YOU DON'T WANT TO WAIST YOUR MONEY and TIME! I WILL BE SURE TO LET EVERYONE KNOW AS WELL. read more

Cut the lies Barbara! Don't lie in a reply about my review on your lack of competence. You could not deliver what I needed which was 3 x's the rent, good history, no pets and good credit. Just face it like a businessperson. You couldn't deliver that! The rent was priced low and many people want to live in the countryside of Sanger with Sanger Schools! This company runs a sham of a business and charges landlords outrageous amounts of money for unnecessary work. Please Ms. Owner, stop being dishonest and saying I agreed to the charges as you pushed them on me, yet couldn't get the work done on time. I can't stand it when business owners can't take the heat of criticism! Read all the reviews below before you hire this company. The owners comment that the landlord lived close by is also bogus, so i'm unsure where she got that idea. I lived hundreds miles away and what does it matter if the landlord lives nearby...hello, the whole point to hire a company is usually because the owner lives away from the rental, right??This company does not take the landlords needs seriously nor the tenants after seeing the reviews below. Not sure why BBB hasn't caught on. Go elsewhere than these guys, as they are dishonest. I'm telling you to go elsewhere landlords and tenants. You can do it on your own really as I found out! read more

When I needed to find a house to rent, I contacted RPM. I worked with Lacie and she was really helpful. The communication and service was excellent. Highly recommended! read more

We have been renting from RPM for 3 years now and by far Stephanie has surpassed our expectations of being helpful. She is very responsive and attentive to any and all concerns we have had. Unfortunately we have had some issues with our property but Stephanie Curran always finds resolution in a timely manner for us. Because of her we have had a pleasant experience as renters. read more

Karina and the team over at RPM have always been a pleasure to work with, keep up the great work! Anytime we've had any questions or concerns they've been very responsive! read more

Beware! After 8 years we asked our tenant to leave and now find out our home that RPM has managed is completely trashed. Water damage in both bathrooms, broken bathroom fixtures, broken sprinklers, holes in walls, and filth, just for starters. This property management has failed us miserably and now thinks they aren't responsible for the lack of oversight on their part. DO NOT use this company! We paid for inspections every year and our property is destroyed. We asked for bids for tree removal/cutting and they completely dropped the ball on that, took over two months and had to threaten them to get them to do something. Very angry and disappointed. Way more damage than a damage deposit will cover. read more

You will regret working with RPM. One of the most expensive Management companies in the Fresno Area that does no work for the owners. They will sell you on their services when they meet with you for the first time and then do nothing once you sign the contract. When a repair needs to be done they spend owners money with no regard to finding a fair price for the work to be done. After one year of working with them I saw signs they were getting kick backs from contractors and pushing the high fees off on the owners. Which is downright criminal. Owners have rental properties as investments and they are the worst at managing financials. You have been warned. Work with them at your own risk. read more

My husband and I are relocating to the Fresno, CA area from the east coast and worked with Lacie. She was super responsive and considerate of the time difference between us. She was patient and anticipated our questions and needs. This was a process for us, with two kids under the age of two but we pulled it off! I look forward to moving into our new home next week! read more

Not sure what was going on, but they didn't want to manage my property. Didnt want my business!!

As a former client of RPM Platinum, I am unable to recommend this firm to any prospective home-owner who is in the market for hiring a self-reputable property management services. I had RPM manage one of my property in Fresno during March 2015 through May of 2015. Initially, they seemed very nice and professional. However, once the contract was signed, their true identity was revealed. They began charging me for bogus/unnecessary maintenance work via their "preferred" vendor with exuberant pricing without my knowledge/authorization. Their contract is design to fully cover RPM not the owner. READ THEIR CONTRACT CAREFULLY BEFORE SIGNING!!!! Big mistake on my part was that I had communicated to RPM that I needed a reliable property management services since I am affiliated with the US Navy and often reside outside of CA. They took advantage of my situation by engaging in illicit/fraudulent business practices. When I asked to terminated my contract, they refused, referring to the signed contract that I was obligated to pay them the monthly 8% fees for the remaining terms of the contract. To make the long story short, after exhausting all other options to resolve my issue with RPM, I was compelled to sue them in Small Claim Court in Fresno County. All of my allegations against RPM were substantiated and I was not required to pay RPM the 8% service monthly fees to terminate the contract prematurely. read more

When my wife and I moved back to Fresno we figured we would rent because we weren't sure which area would be best for our family to settle down. We ended up renting through RPM and they have been fantastic to work with. We had some issues with the owner early on but when we expressed our concerns to the staff, they went out of their way to figure out a solution that made all of us happy and want to continue the lease an extra year. Stephanie has been awesome whenever we had a maintenance request, even calling us at 8:30 on a Sunday night when our ceiling began to leak. She made sure the crew was there the next morning and had everything fixed. Highly recommend the nice and courteous staff over there, have made it easy for us! read more

A big thank you to Barbara and the team at RPM. They made my rental application process and transition easy and professional throughout. I also appreciated their small kindness at the end of the process-an expected gift bag with essentials for my new place. read more

I've worked with Zane, Barbara, Brenda and the Platinum team now for over a year and have found them to be very professional and responsive. They know the Fresno/Clovis area well and understand rental property management. They work hard to catch things before they become serious problems and approach things proactively. Barbara is wonderful and has answered my calls and gotten back with me whenever I've had questions or needed help. It's been a great experience dealing with them--can definitely recommend! read more

RPM has been my Management Company for the past 6 years in managing my rental property. Before I hired them, I tried managing the property all by myself and it was basically a nightmare. RPM took all the stress off me - they collected the rent, assessed any late fees, reviewed all applicants and assisted in all tenant issues. I had the best tenants I have ever had through them - literally dream tenants, so I know their vetting process works. Being new to working with a property management firm, I had a lot of questions, especially that first year. RPM was responsive to my questions and helped me understand how professional property management works. I am not an easy customer, but they were patient and always gave me the information I requested. I would highly recommend if you have a rental property, that you hire the experts at RPM to help you - there is not reason to try and do it alone. The rates are very reasonable and what you see if what you get - there is nothing going on in the background that you are not aware of. I shopped around and I couldn't beat the price at RPM. Thank you RPM for taken a large burden off my shoulders and helping me manage my property for the last 6 years! read more