We had great water delivery service from (I believe it was) Roaring Springs and then the quality of service just tanked after they were acquired by ReadyRefresh. The service is almost adequate if you just need your regular delivery of 5 gallon water cooler refills but if you attempt to order any of the many other products they advertise and sell via their app, good luck. I tried to order some sparkling water three different times through the app and got email confirmation of my order and three times I didn't get it. I messaged customer service about it each time. One time they responded by delivering more bottles for our water cooler (not the missing item). They delivered those to our neighbor's house for some reason. When ReadyRefresh acquired the good company we used to use I think they bit off more than they could chew. DO NOT use this company if you have other options in the Frederick County area. At best, they are mediocre at doing the bare minimum of what they promise. They seem overextended and are generally unresponsive to complaints. read more

Of course they did not pick up the bottles as promised. They rescheduled twice, and finally they picked them up 5/28. I called customer service because I did not want all empty bottles in my porch during Memorial Weekend, but the representative said there's nothing he can do. Today, May 31, I find out that they have charged me for the month of May, but I have not received any water for over a month! I called again several times until I got through. It seems that they charged me for the empty bottles they picked up on 5/28. Apparently, their invoicing closed on 5/25 and they did not have the bottles. They said they will reimburse my credit card next billing cycle. Seriously? read more

My delivery schedule is every 3 months. I received water deliveries in October and again in November, 2019. On or about November 17, 2019, I called your customer service line and informed him about the errors in delivery. I requested that all deliveries be suspended, pending my notification to renew service. The customer service representative gave me Case No. 03560393. I had asked for an email confirmation, but was told that was not policy. Today, I received an email stating that I was due for another delivery. I again called customer service and related my Case No. 03560393. She told me that she notified my local branch, in order to stop the today's scheduled delivery. I told her that I want to cancel service effective today, December 27, 2019. Currently, I have 1, 5-gallon bottle of water in the dispenser, and 6 refills in our basement. This is a year's supply for a family of two. Your representative told me that I will not receive anymore deliveries until December 2020. The representative also informed me, that Nestle reversed my instructions to suspend service, even after I had called on November 27, 2019. I am sending this letter return receipt requested. If I receive anymore deliveries from Ready Fresh, I will turn this matter over to my attorney. I am going to dispose of the six remaining bottles of water as soon as possible. I will notify Ready Fresh so that the empty bottles can be picked up. However, I want this account closed effective today, December 27, 2019. I am totally disgusted with your company. I have been with Deer Park since about 1991. I am tempted to just dispose of the water immediately, just so that I can end this relationship, as soon as possible. I have received unauthorized deliveries for three months in a row. I authorized water delivery every three months. I believe, that this is some type of scam operation, and I plan to report this attempt to the Maryland Better Business Bureau for their review. Just know that I plan to inform everyone who will listen, about this experience. As the saying goes, "LET THE BUYER BEWARE." read more

Customer service just doesn't get worse. Ordered a weekly delivery of three 5-gallon waters, with a lease on a water dispenser. Many weeks, they'd never show up for deliveries, often they would drop off a delivery but never take the old bottles--and Deer Park customer service advised us to not pitch them or we'd be billed for them. To top it off, a credit card on file expired, and we were never notified that Deer Park was unable for bill us-instead, we received a letter from a collections agency. If this isn't the sign of lazy business managers, I don't know what is. The collections agency settled for half the price of the water cooler, I sold that thing on Craigslist for $100, made a profit on their stupidity and signed up for deliveries with Nestle--and they on the other hand, are awesome. Duces Deer Park. They can keep you chlorinated sewer water and your crappy customer service. read more

I have never seen a company that cares so little about reputation and customer satisfaction. Absolutely the worst service ever. They will reschedule your delivery over and over again, never notifying you. They will be incredibly rude and apologetic about it. Then, I am told the driver "forgot to put the cooler on the truck," so, after 10 days waiting on their delays, they delivered me 3 bottles without any way to dispense water from them. When I called to ask for my cooler, they refused to send it for another week, citing that the trucks are already full. I don't know what they were expecting me to do with the bottles in that case. Were they trying to just shut me up by sending me the bottles without any way to drink them? Their agent was very rude, very unapologetic about the whole thing. I canceled the subscription and told them to come pick up their bottles - they still didn't care. read more

Bought 3 x 6 packs of deer park water.. 2 of the packs had several bottles with pin/needle sized holes poked in them, which I didn't notice until taking a drink of one and it leaked on me. Hopefully it was a harmless prank and not some sicko poisoning people. apparently they need to watch this place better. read more

This company does NOT deserve any stars. The company listed on the website is St. Louis, MO, but I asked a driver where he started from and he told me Gettysburg, PA. This company (Nestles affiliate) bought out a reputable local company called Roaring Springs. I initially thought this would be a way to reduce my plastic recyclables, since the company does reuse the large 5 gallon bottles. But the service from the company is despicable. I just received this morning at 8:35 am two 5 gallon bottles that I had never ordered. The driver refused to take them back. I had terminated any further service with this company in July, as they kept changing the number of bottles I wanted, the date of delivery, and the type of water - spring vs purified. Phoning customer service is an absolute joke and contacting them by email is even worse, as it takes them 5 - 7 business days to reply. When I questioned what they did with my order they said I would be charged $4.00 if I changed my delivery date. They were the ones who changed the delivery date multiple times. Do NOT use this company for anything. Unfortunately, I initially joined the service when they had a representative at Costco. It makes me think twice about my Costco membership. read more

I have always drank bottled water and always bought deer park. Not anymore. I buy by the case and the last two times I had bottles in my case smashed and half empty because the plastic used is so cheap. The bottles no longer stand upright anywhere. The caps are so small and tight neither seniors or kids can open the bottle and when you can get it open the bottle is so full it splashes all over. Not worth it. read more

Disappointing Service! I hope my other monthly deliveries will be better. Costco had ReadyRefresh in their Silver Spring, MD warehouse signing up customers for water service. They had an excellent price for their water, and the water dispenser was free to use. Costco is an excellent company, so I felt they would only select reputable and reliable businesses to sell to Costco members. The Costco representatives should have investigated ReadyRefresh service and reviews before allowing them to sign up Costco members for water service. Wish I had checked BBB, Consumer Complaints and Yelp reviews before signing up at Costco with ReadyRefresh. I am a first time customer that has had four scheduled delivery and still no water dispenser or water. They charged my credit card a month ago for water I never received! When I inquired about this, they informed me they will not charge me again until I get my delivery. When I called ReadyRefresh, their office staff made promises for water numerous times but never delivered. They automatically rearrange my delivery days and time from 7:30 AM to 5:00 PM, never called to say they were not coming or when the next delivery would be. I had to call them to find out what was going on. Why are they even in business? ReadyRefresh does not deliver after 5 PM or on weekends. Inferior business management and service? The office representatives say they have no way to contact their drivers to know where they are or when the delivery will be made. If ReadyRefresh is going to stay in business, they need to change their business strategy for better customer service. I appreciate one nice honest employee on day four, that told me they did not have the black water dispenser in stock. Lorrain apologized and gave me a 25 dollar credit for the poor service. This water service has been extremely costly for me. I have another delivery on 8-12-19, this will be five days waiting for water service. Hope they will be able to deliver my dispenser and the bottles of water. I have already invested five days. With all the technology out there ReadyRefresh Water needs a serious upgrade. They need to get out of the 70's ways of doing business and move into 2019! Will post again on the ReadyRefresh service! read more

All the 1 star reviews really do make sense. All we do is get 10 cases of water delivered every two weeks for my business. Real simple. We started getting missed deliveries, wrong products, and then started getting charged for cups on a consistent basis when we never added those to our recurring deliveries. I didn't catch this until 8 months down the line as an offsite business owner. Customer service is rude, they insisted that the driver did not deliver the wrong products on our last order (we got shipped small water bottles instead of our normal .5L bottles.) No big deal but to be told that I am wrong, and that the driver is right while I am STARING at the order that was just dropped off is absurd. The final nail in the coffin was the cost of their water bottles doubled and I was not notified and then caught it AFTER our deliveries because that's how they bill. Horrible company that can't get a delivery service and customer service model right. read more

Customer service (so-called) for this organization does not deliver; on two different occasions we have scheduled pickup of equipment, and both times their service teams have not shown. CS insists they cannot tell where or when drivers are, and cannot contact. DO NOT WASTE YOUR TIME WITH THIS CREW. read more

Ordered online through the refreshe website which has taken over deer park delivery. The order never showed up and no one even bothered to call. When I called Monday morning the representative said no one looked at the order and she has no idea why. When I tried to reschedule they had an opening 3 days later with no specified time of delivery. What kind of service is this? Is this a joke? Really disappointed had to cancel my first time order. read more

This company was great, for the first year, since January I decided to have more jugs delivered so I can save a little. Well, I went from 4 a month to 8 every 6 weeks, anyway, my order never got processed, even though I got a confirmation email. Then I went on vacation in May and was calling to reschedule my delivery for when I got back, after 1.5 hours on hold I hung up. Sent an email and got confirmation a few days later, went on our cruise for 8 days and came back home to find water sitting on my porch, somehow they messed up my deliveries and sent me 16 bottles and had another 8 coming the next week. Either way, we decided to cancel because the customer service was terrible, I finally got ahold of someone when I pushed cancel on the automated system, by then it was too late. Someone else will happily take my money and deliver better customer service. read more

The worst customer service I have experienced. First they delivered wrong color of dispenser. We ordered white and they delivered black. One day wasted waiting for them at home. We requested to get water dispenser swapped out and they gave us 9-5 window. I made arrangement with work to wait for them at home again. I left front door open and garage door open and with car in the drive to signal that someone is at home waiting. The driver called and we missed the call. We called right back within seconds and was told to wait. Hours later, the dispatcher said the driver is not coming back and we have to reschedule for another delivery. I was at home the whole time and didn't see their truck come to our court. The company refused to send another driver over, refused to delivery unless someone is physically home, refused to accommodate another time that's convenient for us. Unbelievable. read more

Worst experience. They obviously don't want new customers. Change your original delivery date without notifying you. After sitting home waiting all day, I call them yo find out- due to scheduling issues they changed my delivery/ setup day without asking or notifying. Cancelled the service- if this is how you handle your first appointment with a new customer, I have no desire to start a business relationship with you. read more

Used to be reliable, but in the last two months ReadyFresh by Nestle has run into the gutter; worst service ever! Do yourself a favor and look elsewhere until they make the effort to fix their broker delivery service in the Maryland area. We have been waiting 8 weeks since the last delivery, the out of state call center says "tomorrow" but "tomorrow" delivery never comes. Worse, they did send a letter indicated a 25% price increase! Truly sad to see the demise of this once reliable service. If I could give a zero I would. AVOID. read more

I'm not surprised at all the negative reviews and reading them, I got inspired to write my own. This company used to be called Deer Park and was excellent at the time. Here are the changes I've seen since their name change: 1) They now charge a "fuel charge" of $7. This fuel charge was supposed to be based on the price of oil (that's how they explained it to me), and they started charging in the $2 range per visit back when oil was sky high at $100/barrel. Now the price of oil is a fraction of that and the fuel charge is $7. When I called them on it, they had no explanation. 2) They recommended ordering more bottles per delivery to avoid the fuel charge every month, so I did. I got delivery down to once every six months, but then they stopped delivering because they said after six months of no deliveries they assumed I had stopped service. I explained what the other salesperson said about increasing the number of bottles, but again they had no explanation. 3) The price has just gone up $1.50 per bottle, roughly a 20% increase, all during a time of low inflation. I asked, and again they had no explanation. 4) As others have said, it's a poor, confusing website. Deer Park's was clear and convenient. It's hard to navigate and you're never sure whether anything you do registers with the software. 5) They put me in the paperless program without asking my permission. When I called to be put back on paper and complained about the change, they just said it was their policy to put all customers on paperless billing and wait for those customers to call in to say they still wanted to be on paper. Because I didn't get any bills during that time, I accrued overage and late fee charges that they refused to waive, even though it was their fault for changing the policy and not asking my permission to change billing. We'll be leaving this service when our water runs out. There has to be a better service provider in northern Virginia. read more

For the 6th time, their automated message canceling the delivery yet again. This is the second month in a row for delays. Their excuse is the recent rain. So when you call for a live person, you can't get one. I can understand a late delivery every once in a while. We are on a set schedule, it's not like we place orders that have to be reviewed and delivered. It's the same amount every month and has been since 2006. I am ready to take my business elsewhere. I have no water except for what comes out of my faucets and I don't want that. Every person who has posted has given them 1 star because we are forced to enter something. Deer Park, you need to look at ReadyRefresh they are ruining your reputation to a point where I won't buy your water in the store. I have to buy water today because you've consistently not delivered for weeks now....I'm seriously close to being done and looking for another service after all these years. read more

This company is terrible. My experience is just like the other reviewer. I was to get water delivery (for the first time) two days ago. After getting up at 6:30 and waiting the entire time for delivery, I called. A recording came on and said that the delivery was to be tomorrow. Today, again, I've been waiting, so I just called. A recording came on and said that delivery was to be tomorrow. Neither time was I notified. The excuse from "customer service" was that they do not have enough drivers to take care of this area (Frederick, MD - Whittier community). I requested that this service be cancelled immediately. Oh, and they come up with coupons off, but what's the point if they don't deliver the water. This whole thing is beyond ridiculous. I am so angry. I thought that this would be a good solution instead of my helper having to bring heavy water bottles into my house from the grocery store. No such luck. I wish that I had read reviews before initially making arrangements for water delivery. read more

Terrible customer service- do not use this company. Had been with tham for 12 years but cancelled my service today. In April my delivery was rescheduled several times. They missed the May water delivery, and June has been rescheduled every day this week. read more

This is the absolute worst company for service. Every month since having this account, they have been consistently late with delivering the water. It has gone up to two weeks waiting for the delivery. They never call to reschedule. All they do is update their system to reflect a new delivery date. This is completely unacceptable. I've received several credits and free water bottles after calling customer service. I've had enough. There are other companies out there that I would like to try. I actually watched the delivery guy pull up to the end of my drive way and got out of the vehicle. He then got back into the vehicle and sat there for 10 minutes. I called customer service later that day to complain. I was told that he could not get in. What???? He was too lazy to get out to bring 8 jugs of water. The driver lied. WOW!!! read more

If I could post zero stars I would. Deliveries are rarely done when scheduled. If you call, the person on the phone is nice and guarantees delivery but that never happens. After sending them an email about our dissatisfaction, the reply from the company was pretty much a sorry not sorry response so we canceled. Then to prove why we are leaving, they have rescheduled our empty bottle pick-up more than FIVE times now. read more

Agree with all the negative reviews. Only thing worse than the website is the telephone system and having to talk to them in person. Very rude, poorly trained telephone staff. Usually have to ask for a supervisor who says delivery error, etc. will get taken care, but then it usually isn't!! Often billed incorrectly for products that weren't delivered or ordered, then told to prove it!! Too bad Deer Park sold out to Swiss run Nestle. read more

I have been long time customer Deer Park aka Ready Refresh. The deliveries were on time for many years. For the past two months I have had to call them over and over again asking when will the water be delivered. I called a week in advance to request water services. On the day the water was suppose to be delivered I got an e-mail saying that they are rescheduling the delivery. For the past week I've gotten the same automated response with a new delivery date usually the next day. I called customer service and they told me that I was going to be a priority and apologized delay. Of course that date came and went with no delivery. I finally had enough and decided to cancel the service. It's not worth the frustration or headache anymore. I will spend my money at their competitor. read more

I am trying to cancel my service and they keep on changing the delivery dates to pick up my empty bottles so I can get my deposit back. To make it worse, they change the pickup date without notifying me, three times this week and I check online to find out that the company changed it without telling me. I call customer service and they apologize and promise another delivery next week. These guys suck. read more

Ready Refresh deliveries have gotten so bad, many of their customers are switching to my company Pure Water Technology in Baltimore. We have a bottle-less alternative to those heavy and gross bottles. No more late deliveries, no more storing, lifting and spilling those bottles. Pure, endless water at a low fixed rate. We save the average customer 30% or more. I'd love to tell you more about it! Give me a call! 443-487-4908 read more

As soon as I can find another company that delivers spring water I'm canceling my account with Ready Refresh. I ordered 2 bottles and had 10 five gallon bottles left outside my house. When they do deliver the correct order they leave bottles in front of my garage door so that when the door goes up and the car backs out...right over the bottles. I called to find out why a credit for $72 was not sent in to my credit card company. I was on hold for 31 minutes before being cut off. I called back and each time the same thing happened. I called every number and still could not reach a customer service person to credit my account. I've been with Ready Refresh for over 10 years and sooooo many screw ups over this time. What is the problem with this company????? read more

Wish I would have read the reviews before I went to the hassle of signing up! I am in CO and have had the same experience, with my very second order being rescheduled three times. I cancelled the service. Lets see if they can come pick up their stuff when they said they would. I'm not optimistic. AVOID . read more

I have attempted to work with this company for a year now to supply drinking water to my office. Deliveries skipped, cancelled, or rescheduled without notification. Replace empty order is not followed. "2" picked up is an impossibility in my office when we use 2 per day. "We can't" notify you of the exact delivery date when its cancelled but they can find my info to bill my credit card. Asked for 10 to (finally) be delivered after no delivery for 3+ weeks "due to hurricane???(which was not in Maryland)" and completely out with 24 empty.. 10 eventually delivered on the 21st then within the next week another 10 when "replace empty" is the contract... 2 deliveries a week apart or in May, 2 deliveries one on the 1st and one on the 31st.. read more

DON'T WASTE YOUR TIME AND MONEY! I have been a customer for several years. Everything was great in the beginning. For the past several months every delivery is delayed due to personnel issues, computer problems and scheduling route issues. I have had to call this company more times than any other company I do business with. As a business owner myself, I'm very understanding and patience when it comes to these types of issues however this is ridiculous. Today I received my THIRD email rescheduling my delivery for this month. When I called and spoke to Andrea all I got was you are scheduled for tomorrow. I canceled my delivery and will be scheduling for them to pick up their empty bottles and machine once I use the remaining bottles I have. They can charge my credit card each month ON TIME but can't provide the service I'm paying them for and have the worst customer service. read more

The company has rescheduled the delivery of my office's water 7 times within one week. Customer service sucks. We are in DC.

We are supposed to get monthly deliveries. They are constantly pushing it back 2 weeks at a time. Unacceptable for a community that can't drink the water due to Exxon contamination! At this point we've completely missed at least a month's worth of water that Exxon was supposed to provide. Not cool Deer Park! When it comes time to renew we will be signing up with another company. read more

If you like the convenience of having your water delivered to your home, please DO NOT use Deer Park! They are the worst! You think they would call and say your regularly scheduled delivery has been delayed or something. NOT! You are expecting your water to be delivered and you put the water bottles outside and then you come home and no delivery. I check my online account and my delivery date has been moved to another date. No warning, notice or nothing. The kicker is when the new delivery date comes still not water delivered. I am done! I will not pay for service that I am not getting. Then to top it off, I cancelled my service last Friday and they were suppose to come and pick up their equipment on 6/11/18 and guess what, no pickup. They have moved the date three times this week. I just called and spoke with Ann-Marie and she assured me she will prioritize this pickup (whatever that means). Can I charge them for storage? read more

I've been dealing with this company for about 5 years now but It's time to call it quits. My deliveries have been rescheduled 5 times with no communication about why. Every time I call to find out why I either get a recording stating that the call volume is high and please call back later or there is over a 20 minute wait. I cancelled my account out today and the told me that they will send someone out to pick-up the unit and empty bottles tomorrow. I ask the rep "How are you going to get someone to pick up the empty bottles and the unit next day when you can't even get my water here in 2 weeks". I told them that I'm going to set the empty bottles outside with the unit cause I'm not staying home from work and you all don't get it tomorrow I'm not responsible for it after that. I also called my credit card company and had them reject any further charges from ready refresh. read more

Terrible. DO NOT ORDER. Almost all deliveries get rescheduled without notice. Weeks late without explanation and without any remedy. They charge you rental fees despite failing to deliver the water. Customer Service line is always busy, so call another day, per their advice. read more

Like the other reviewer they have cancelled delivery everyday for more than 2 weeks. My neighbor is having the same problem. Yesterday I called customer service and they PROMISED I would get my delivery today and the truck drove by but didn't stop and no one ever came and I didn't even get a notice this time. I logged in and found out the date had changed to Monday. I don't know how they can stay in business. I'm looking at alternatives now. read more

We cancelled the service because they continually changed our delivery date without any reason and they delivered the wrong brand of water to our home. You get a water service delivery so you have it each week. It's a no brainer.. Never using them again or referring them. Poor customer service. read more

If I could give less than one star, I would. Run away from these thieves. They lure you in with low initial rates, then soak you (pun intended) with delivery charges, rental fees, etc. My bill went from $2 one month to them saying I owed $148 the next month. I only had one cancelled delivery. Don't get suckered in by these people. read more

Do not use them. I will even try to never buy products from Nestle again. I can't believe Nestle lets them operate using their name. Very expensive way to get water and they take advantage of every customer when ever possible. Over delivering, leaving bottles, billing errors, etc. If you miss a payment they charge a $20 late fee. Customer service was never helpful. read more

My family has been ordering Deer Park Spring Water for the past 16 years. I am very knowledgeable on the subject. I have been drinking this water my whole life and I constantly am asked, "What are your thoughts on the brand?" In fact, people never stop asking me about it. I figured I would let the fans have what they want and write a review. I absolutely HATE this brand of water. The packaging is ugly, the bottles crush very easily, and the taste is absolutely awful. It tastes worse than any other water. Dasani is the way to go. Aquafina is a close second but Dasani is the clear winner of the trilogy and easily takes the crown. Please no hate comments and continue watching my vlogs please. Now i hope people will stop coming up to me and asking about my thoughts on Deer Park. It is bad. read more