Chuck came to our house to test our water and recommend a possible solution. After testing our…read morewater and looking at our concerns he provided a detailed explanation. In the end he told us he would not recommend a water filtration system. His honesty was appreciated as he could have sold us a system, but instead recommended we do nothing at this point. Hard to find contractors or businesses that are that honest. I would highly recommend NOVA Water to anyone.

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

At Culligan, I'm writing out of frustration according to your unprofessional customer service. I…read morehave to wait whole month of October for your repairman to come by to check the system. You took our money without hesitation and now you lack good service.. shameful.

Recently went with Culligan for water filtration and whole house softening system. Smart He…read moreMunicipal System and Reverse Osmosis under the kitchen sink to be somewhat exact. Mike Lausten was our Sales Rep. and he was professional, explained everything. Even came out a second time after installation to explain the systems. Ran into a minor issue and had called him in which I left him a message. He called me from your Europe while I think he was on vacation the next day. Lol, if that isn't dedication, I don't know what is. He handled the call for a minor repair and was resolved within a week! No Biggie! For the Systems my Wife and I are impressed including price point and would totally recommend!

Rich was awesome! I told him what our problem was over the phone. He was very helpful and took the…read moretime to explain the issue and how he will fix it. Worked with us on the pricing. Got it done same day.

From the owner: Bonded, licensed, and insured master plumber. Can offer free estimates over text/phone…read more No pushy sales Can work with any budget

Adam came by the house today to see what was causing our well water system to not operate…read morecorrectly. He checked the system out and it appears that a check valve and part of the pressure switch had gone bad. He replaced the parts and got us back up and running. Mermaid always gives 110% when it comes to taking care of their clients. I would HIGHLY recommend them to anyone that has water system needs. Thank you to all involved. Ritchie

I live in College Park, and I knew that my water (municipal water) was leaving gross scale on our…read morebathroom fixtures and was therefore hard water. I also noticed that our water smelled very heavily of chlorine. I wanted to hire a company to soften our water and install a reverse osmosis drinking water system, but I honestly didn't know where to start. Something like 20 years ago in a different state we had purchased a Culligan water softener system, so I started my quest to look into water softener companies by calling Culligan. I am a member of Costco, so I also called Costco's water treatment folks, who happen to be Carroll Water in my area (who sell EcoWater systems). Both the Culligan and the Carroll Water systems seemed nearly identical; both use electricity, have electric timers for their salt water washes that you have to pre-set and worry about re-setting if the electricity goes out, are rather large systems, etc. One was a bit more expensive than the other (it actually annoyed me to no end that EcoWater/Carroll Water/Costco have some kind of buy-a-water-system-get-a-HUGE-Costco-gift-card thing going on...just seems way too gimmicky). My father, an engineer with tons of patents, lives in another state and had purchased a Kinetico water softener system and loved it. He told me I really needed to try to find a Kinetico dealer in my area so I could take a look at them, also. So I found Mermaid Water. I was impressed that their system didn't use electricity and that the salt water backwash system kicked in because of usage and not because of electric programming. To me, this seemed much more efficient than having a system that just always backwashed on Sundays at 3 am or whatever. The Mermaid Water representative who came to my house initially (Ed Owens) was also very flexible about the installation process - far FAR more than the Culligan or Carroll Water folks. I also LOVED that the Kinetico system was so much smaller and had such a smaller footprint than the Culligan or EcoWater systems, for we were limited on space. Even though Kinetico/Mermaid was a bit more expensive than Culligan and Carroll Water, I chose them. I'm very glad I did, but I didn't really understand why until after I had the installation team come in with our new equipment. The Kinetico installation team was absolutely amazing. Truly. Brad King, the son of the owner, did the install, and he is absolutely a master plumber. No one could have done a better job. He came into my house, created phenomenal ways to get the job done while minimizing the footprint of the machines and maximizing the benefit to my house - I am so grateful to him. And as he did the install, I asked him a thousand questions and he was SO patient and answered them all. And it was during this time that I became much more educated about the equipment and so grateful that I had chosen to purchase it rather than anything else. For example, I watched while Brad set the clockwork discs/gears that tick down to when the softener enters a backwash cycle. Basically what happens is that as you use water, the machine slowly ticks down via a small clocklike gear until it's time to start a backwash cycle. Then one part of the machine backwashes while the other is still filtering your water. The cool thing is that the Kinetico equipment actually backwashes itself with treated water (the others don't), which lengthens the life of your equipment. And since only one side of the water softener (there are two sides - basically two water softener units that sit side by side) regenerates/backwashes at a time, the other side is always still filtering your water. Whereas with Culligan or EcoWater, their machines don't do this - the whole setup backwashes all at one time, leaving untreated water coming into your house. Also, because usage is measured via a mechanical clockwork gear and not an electrical panel in the Kinetico systems, there are less electrical parts that can fail in the future, and you don't need an electrical outlet nearby to plug the machines into (which made me happy - I didn't have to get an electrician out to run wiring for a new plug). The Kinetico system typically backwashes more frequently than the other systems, since it backwashes based on usage, leaving me to surmise that you could absolutely be put in a position with units that only do this based on timers where your system is gunky and needs to backwash but hasn't yet done so because the timer hasn't told it to. And the Kinetico system uses far, FAR less salt during backwashes, thus FAR less salt overall. I would much rather have equipment that backwashes when it knows it needs to based on its own usage than a system that backwashes once a week based on a timer. Their reverse osmosis system is also stellar; it has powerful water pressure - much better than other RO systems. We are THRILLED with our Kinetico equipment and THRILLED with Mermaid Water! The best brand of equipment out there.

Ryan did a fantastic job for the plumbing issues I was experiencing. I had a leak coming from my…read morekitchen faucet. I was given multiple recommendations and opted to replace my faucet and install a RO system. The installation was quick and seamless. He was able to address any issues and/or concerns we've had from beginning to end. The customer service is very prompt and informative. James is polite, knowledgeable, and treats customers with respect. I highly recommend Pioneer Plumbers and will use their services again if needed.

The team was friendly and professional. They came within an hour (and came at the time they said!),…read moretook a look and gave me a quote before starting the work which was very reasonable, then they quickly solved the problem (leaking garbage disposal) and cleaned up. I will definitely call Pioneer for future plumbing needs! Bonus that they are also now best friends with my dog

They did a great professional job at analyzing my well water system, and installing a ultraviolet…read morefilter for it. I recommend them.

Our pump went out on a Thursday night and they were able to get 9 AM the next morning and had it…read morerepaired in an hour It was very expensive, but I think it was expected and I appreciate the customer service. The guys were very nice

We had the Plumbing Dr (I believe Stephen) come to our third story apartment on a Tuesday to…read morereplace two valves. One week later I was contacted by the tenant on the first story saying there was water in her unit and that the second story neighbors were out of town so she wasn't sure if there was damage there as well. In a panic I called the Plumbing Dr back to see if they could send someone out to take a look and Philip came out within 10 minutes. He found a very small leak due to their team not tightening the valves correctly. A small leak that wasn't discovered for a week turned into a bigger problem. He fixed the issue quickly. He also determined that there was no damage to the second story unit. We hoped that the first floor unit would dry out with no problem but the tenant called again today saying it wasn't drying properly. I've called the Plumbing Dr a couple times now hoping they could send someone with equipment to expedite the drying process so the water does not ruin the floors, mold, etc with no response so far. This has been a disappointing experience only slightly improved by Philips amazing response time and speed to fix the issue. Update: Philip worked really hard with us and the first story tenant to move furniture, bring fans an dehumidifiers, and dry the water damage. I heard today that the water is dry and there is no lasting damage. Thank you Philip for saving us from a crisis!

Be prepared to feel cornered for $$$…read more They were polite and punctual. They correctly diagnosed and resolved the issue. However, their payment set up made me feel like I had been fleeced. We had bought an old house and they did our sewers line inspection in August 2025. They said everything looked great. After that we had someone refinish our basement and another contractor redo our kitchen while we were living out of state. We moved into the home in June 2026 and soon after had flooding issues in our newly finished basement. It was obvious from the sequence of events the main sewer line was clogged. We even called the city to check if there was a downstream issue and there wasn't. The plumber came and after several calls to his supervisor agreed it was an issue with the main line. He then held out a tiered system that we had to agree to ahead of time and only the top 2 tiers actually promised to resolve the issue with a comprehensive scope and treatment would be a little over $3000 and come with an 18months assurance (this was not the highest tier). I don't remember the details of the tier below since they said I was forbid from taking a picture of the tiers and payment options but it left ambiguity to whether it would completely resolve the issue. I asked if I could discuss with my husband who wasn't home and he said that was fine but if he left the site he would have to charge me just for coming out even if I wanted them to scope later. So I asked him to step out and discussed with my husband. We tried to clarify if there were diagnostic and pay options and we were told we had to pick a tier. We felt kind of stuck because if there was horrible damage and we didn't agree to the comprehensive package we could be in it for so much more money and it honestly wasn't clear what that process would even look like. I asked if it meant anything to the plumber that his company had said things looked good less than a year before and he said old pipes can develop scales quickly and they didn't guarantee things if we didn't select a tier that would guarantee it. So I agreed and gave him half the payment (about $1500). He gave me a carbon copy saying the gist of what that "tier" selection had promised. No other real contract, just a carbon copy sheet. The next day he showed up with 2 other guys and scoped and found a rag and a plastic bag stuffed in the drain. Not his fault, likely one of the 2 companies that were renovating. Can't prove who. But it cost us a little over $3000 to have a rag and bag removed from the drain because we were cornered and given worst case scenarios the day before. None of this is exactly dishonest, and I'm sure if the problem had been worse with needing our sewer descaled or something we'd be so thankful, but it feels insane that I spent $3000 on that. I also have some anxiety that I have no typed contract that guarantees the 18months of assurance nor exactly understand what that includes... I think people should just be prepared that they will be put in this situation if they call with a flooding issue and to understand how much cash they will part with.

Service water softeners. Tim was wonderful. He was friendly, helpful and instructive. He had a…read moregreat attitude and serviced both my systems. One of the systems was in an underground storage location and he was kind enough to put salt in the softener as it had run out. I recommend this company highly and would ask for Tim. He was outstanding

Great people to work with. Would recommend to anyone looking to get work done without any hastle!read more