We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some of the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start. read more

Overpriced. I was able to get a better system installed for almost half the price. They also dramatically overestimated the level of hardness of the water read more

Carroll water is great! I've been using them for over five years to install and maintain the water systems that I need for my home. They do very professional installation work and their service team is always very responsive and a pleasure to work with! I have multiple systems, including my on demand well pump, chlorination, softener, and RO system read more

Very very expensive, but the quality was good overall. Nice folks. I'm happy with my purchase.

I have used Carroll Water for several years. Initially I was provided with good service and polite employees. Recently I have had nothing but problems with this company. I don't know if the staff is not as educated and the office personal are unhappy with their job but it's extremely noticeable in their poor performance. I have had them come out to my home 2 times regarding an issue I am having with water system, and they have yet to fix the problem. I spoke to them today and explained my problem is still persisting and they said they could come out, but I would have to pay for the service call. I'm not really looking at gambling to pay for a service call when the first 2 calls they didn't correct the issue. If you are looking for a good water system, I suggest calling someone else. read more

Always wonderful, explain everything, easy to work with. While a bit expensive, they are worth the money. When there are problems it is easy to get someone to come out to service as requested. Both Mike Dubs and the technician in training did a great job and were very respectful. read more

Prompt, courteous, professional. Handled Matter with expertise and provided detailed Information regarding testing results prior to departure. read more

When I saw all the five-star reviews for Carroll Water Systems I knew they must be doing something right. Ian the scheduler was polite and efficient, Austin the sales consultant was extremely convincing, in a good way, with all his knowledge of the system, comparisons with competitors and in-home testing to give us a baseline of our water quality and explain how much it could be improved. Mike came to do the install and I was super-impressed with his depth of expertise and his ability to overcome unanticipated installation issues. For example, we wanted to move our built-in dish soap dispenser from the left to the right side of the sink so we could put our new filtered-water tap in its place. In theory, Mike did not have right bit for the size hole we needed, but he rummaged around his truck and, McGiver-style, found something he could use and got the job done! He was also very careful about making sure that the new hole would compromise the structure of the sink frame - thank you Mike! We purchased a whole-house Ecowater refiner system to deal with chlorine and hardness and an under-sink reverse osmosis filter for our tap water and we are so happy we did. We love our soft water showers and delicious tap water and we feel much safer knowing we are not drinking water with the same level of chlorine as public pool water and no longer drinking microplastics! I highly recommend Carroll Water Systems! read more

The easy job would have been to replace the entire leaky filter head, but Carroll order seals for replacement which saved me a considerable amount of money. I appreciate Carroll going way beyond and tech Mike doing a great job. Great service and great company. Well done Mike read more

They were incredibly helpful and scheduled an appointment immediately. Mike was polite, concise, diagnose the problem quickly and is incredibly professional. I recommend their service. read more

Such a great team and Austin, the water specialist, was amazing to work with! Wendy was very responsive and helpful with scheduling. I'm excited to get my new water system up and running! read more

I'm sorry I was upset the first day because they did not know the door but when I called the office they came the next morning and replaced my filters They did good job and thank you read more

Had my annual service call. Been a long time customer with my home water system. Tech was professional & friendly. Answered my questions with extra effort. Highly recommend Carroll Water read more

They showed up when they said they would and did good work. Middle of the road cost.

I was looking for a whole water softener solution. Costco had EcoWater and they apparently contracted Carroll Water for this. They are move expensive than most in the area. However, with some discounts I accepted the offer. We specifically asked for early morning start as we need to be done before noon and go to work. We were assured a start by 8:30 AM. We took off work and no one showed up on time. We called the office and they said they call the tech. Tech finally called at 9:40 am saying he is 25 min away to start a 4 hour job! I asked for a Saturday installation but the manager, Glenn Grubbs, tried to lecture me that Saturdays are reserved for people who don't have water! He went on to say that they never agreed on finishing the job on time. We took off work and nothing was done. Outcome: more expensive system and not dependable. (the manager is at least very polite) read more

We recently moved into a new house with well water. Carroll Water did an amazing job installing our whole house water filter and 4 lines for Reverse Osmosis. The Reverse Osmosis water pressure is great. They were also very careful to not damage the floor when moving our built-in fridge. The lead tech / manager, Joe, visited us twice to ensure that everything went smoothly. I highly recommend them! read more

I've had Carroll Water install a reverse osmosis and a soft water system. Always professional, always on time, always helpful, and willing to work with me to come up with good solutions despite my older home. I appreciate how they're willing to talk through my questions and troubleshoot any problems I've had (all of which have been either my fault or due to the nature of the water in my neighborhood.) Plus, it matters to me that they're a local company: I get great service and the feeling that they're willing to work for me to keep me a happy customer. read more

Carroll Water Systems - Whole house water filtration system (water softener) - Water Purification Services Near Me - Chantilly, Virginia

Everyone at Carroll water was fantastic, our technician Omar was very nice Knowledgeable, courteous and did a fantastic install job! I highly recommend Carroll water. read more

their service is reasonable and technician handles the maintenance with care .

The technician's were very knowledgeable, courteous, efficient and wore a mask.

We just installed our water filtration system today and I'm super excited to introduce cleaner water to the house. Dominic and Mike were very nice and thorough especially when explaining the various functions of our system and drinking water system. When I first met with Austin, you could tell this guy knows his water. He was very friendly and knowledgeable and followed up with me when I asked him to. Plus, they are the same company Costco uses so can't go wrong there. read more

The technicians were courteous an knowledgeable. It just got installed, so we have to give some time to see how e like it. read more

Omar was a phenomenal technician for our VA whole house water filtration system! Carroll gave us competitive price for this, and a bid that included free basic water testing, as well as a discount if we wanted a reverse osmosis system as well. They seem to exclusively provide EcoWater reverse osmosis systems, we initially opted to install one but decided to hold to do more research as the price seemed extremely high. Called and had no trouble removing that from our estimate, very happy with the work & customer service we have gotten so far. read more

Super excited to have healthy water to drink! And we can totally feel the difference in our skin from showing. Austin tested our water and effectively communicated our options. Joey installed our system and was extremely knowledgeable and detailed!!! I've worked with many plumbers as a Realtor and was super impressed by Joey! Highly recommend the filtration system if you are like my husband and me and want healthy living. read more

It was lovely to have an actual human answer the phone and schedule me an appointment that didn't take a week and a half. They were able to come and fix our issue the very next day. The technician was friendly, knowledgeable and efficient. Will definitely be using them again! read more

Carroll water and specifically Wendy in the office and Joe in the field are top notch. Great knowledge and great customer service. Joe is extremely helpful and answers all my questions with patience and intelligence. read more

We have a Culligan water filtration system at our house and after 3 days of no returned phone calls we turned to Carroll water for help, Joe came out the next morning and showed me the ins and outs of the system talked to me about the issues I was having and made recommendations on how to fix it, no sales pitch or pressure, a true professional, I have found our new water company! read more

Carroll Water is easy to schedule with, and prompt and thorough with their appointments. They installed and service my water softener. Omar is the best technician. He is completely knowledgeable, as well as being super personable. read more

I found myself in need of water treatment as the high chlorine content in our water " eats" the rubber parts in our toilets as well as the chlorine smell! I did not want soft water, just to remove the chlorine out of the water. Costco has water treatment company, so I figured I ll try them out. So happy I did - the water treatment system is awesome , good to go for ten years, no maintenance required ( no salt!, the water is still "Hard" and I'm Ok With that - my wife and I don't like the soft water feel) The technician was very professional and friendly. When he ran into an issue and needed to have the water turned off buy the county, he patiently waited till they got out here. Fixed the problem, saw a previous code violation and fixed that while he was at it. I found out that he is the go to tech for the company and had installed systems on a lot of the employees homes, including the regional director. I'm very happy with the service and system . Give them a call and ask for Omar. read more

Just finished having my new home built. Carroll Water took care of the well and water treatment system. The construction project had more than it's share of delays, cost overages and irritations. NONE of them were Carroll. I wish the rest of the project had gone as smoothly as the work Carroll did. We couldn't be more pleased. Dealt mostly with Austin and Omar in the field, great guys to work with. read more

Carroll Water, and Joe in particular, really came through for us. They were out the same day to diagnose the problem and came the very next day to replace our well pump and get our water service restored. Great job, guys! Thank you! read more

Superior product installed by a superior technician! I stayed awake, many nights, spending several hours conducting comprehensive research regarding water softener systems. (I did the work for you). I am very particular when it comes to anything I plan to make an investment in. This includes ensuring I receive outstanding customer service. It was clear to me that Carroll Water identified my requirements for my Family as a major priority for them. This opportunity started with a perfect gentleman (Austin) meeting with me for several hours to discuss "what I wanted". He was a true professional from start to finish and ultimately, gave me the confidence I needed to make my decision. Joe was identified as the install tech and wow....I thought I was meticulous. Joe showed extreme care regarding every detail of the install. Above all, I was so very impressed with Joe's "good nature". In other words, his great character and values. At any point during this install, I could have easily thought my own brother was conducting the installation of this water system. This is the exact level of service we all need and deserve--and that is exactly what I received. I highly recommend Austin, Joe, and company. read more