contacted Culligan of Annapolis to replace a resin tank that was leaking from the bottom on June…read more23, 2025. Didn't get a appointment until August 18, 2025. At the Company request I sent them photos of the leak type of tank and they helped me turn off the bad tank and use the second tank. The Technician came out to the house with the wrong tank. They acknowledged they brought the wrong tank and needed to order and come back with the new tank. The issue I have is that I was being charged a service fee for their mistake. No work or Inspection was performed and they already knew what the problem was and what type of tank they needed. Tried to resolve the issue with them and no compromise on their behalf. Looking forward to going to small claims court on this!!!

I've been a customer for 10 years, and had an emergency regarding our Culligan system. The business…read moreis closed over the weekend, and I tried calling at 7:30 on Monday morning. I left a message, but continued to try to call every half hour or so. I finally got a text back from 'Jamie'. Jamie tried to upsell me a new system during this emergency, which I'd happily argue was caused by a Culligan installer. Jamie was great and gave advice until I told them I wasn't interested in buying a new system. Now it's been an hour since I've heard from Jamie. I got ghosted because I wasn't interested in purchasing a new system during a crisis. Update: Got a text from the branch manager around noon, where I was promised a technician around 3pm. The tech was a little early, but told me that the office could have talked me through turning on the bypass over the phone. I was charged more than $200 for this, was told that I needed to replace my water softener system. Definitely getting quotes from competitors.

I have used Phelps 4 times, one of which they didn't even charge me…read more They were quick to respond to every call. They came out and sampled the water, and surveyed the job ( I needed a whole-house water filter). I found them to be competitive and professional. It's a local company with good folks.

**Avoid This Company at All Costs**…read more My water softener started showing a service warning, so I contacted my home warranty provider to send a technician for troubleshooting. The technician who came out seemed unqualified and left without resolving the issue. I was then approved to use an out-of-network provider. I initially contacted a reputable plumbing/water softener company, but they were unavailable. That's when I turned to Phelps--who, unsurprisingly, had immediate availability. I scheduled a visit with them. Their technician admitted to my husband that he wasn't sure what the issue was but recommended replacing the entire water softener system. Unfortunately, Phelps passed inaccurate information to my home warranty provider, resulting in the claim being denied. I had read negative reviews about this company and ignored them. I've now learned the hard way. Don't make the same mistake--**stay far away from Phelps.**

My experience with Hague Quality Water of Maryland started in June 2024, and a year later I…read morecompletely regret the $1,395 I spent. I never had issues with their technicians or customer service, but I was sold an Upflow Water Neutralizing System--which I later learned is not typically recommended for well water, even though many companies sell it for that function. My house (built in 1946) has a well, water softener, and pH neutralizer. When the neutralizer failed, I contacted a few companies for estimates, and Hague's price was the best. I assumed they'd know what system my house needed and didn't think twice when they recommended an Upflow unit. The salesperson emphasized that it saved water and electricity since it doesn't backwash--something that sounded good at the time but means little when you're on a well and not paying a water bill. Fast-forward to July 2025: Hague serviced the system and added calcite. Immediately afterward, my water pressure dropped to almost nothing. The technician suspected the calcite had solidified and clogged the tank, recommending it be dumped and a sediment filter added. The problem? A Downflow system backwashes automatically, breaking up buildup and clearing sediment--an Upflow system does not. After getting two second opinions, I learned I could either replace the one-year-old tank with a Downflow system (meaning the $1,395 was wasted) or plan for the tank to be dumped and refilled every year. Another company confirmed that Upflow systems are generally unsuitable for a small household on well water because of this exact issue. It turns out many companies still push Upflow systems since they're cheaper and easier to install, and most customers don't know the difference until problems appear. I wish I'd done the research first--I would have gladly paid a little more for a system that simply needed routine servicing rather than yearly repairs. Hague may be fine for maintenance, but for installations, I strongly recommend looking elsewhere. I read a LOT before writing this, so here is just a sampling of the websites I looked at: Are Upflow Neutralizers Better than Backwash Calcite Neutralizers? (2015). Well-Water-Report.com. https://www.well-water-report.com/2015/06/are-upflow-neutralizers-better-than.html DKH53. (2020, October 27). Upflow vs Downflow acid neutralizer. Terry Love Plumbing Advice & Remodel DIY & Professional Forum. https://terrylove.com/forums/index.php?threads/upflow-vs-downflow-acid-neutralizer.90419/ Pentair Water Solutions. (2021, May). Upflow vs Downflow Water Softeners. @Pentair; Pentair. https://www.pentair.com/en-us/water-softening-filtration/blog/upflow-vs-downflow-softeners.html Upflow/Non-Backwashing Acid Neutralizers. (2025). Mid Atlantic Water. https://midatlanticwater.net/collections/upflow-non-backwashing-acid-neutralizers

Hague has been responsive and helpful to me in servicing my RO system and water softener system…read more When necessary, HERMINIO brings the supplies needed to maintain my water softener system. Then he fills the tanks and tests the water. BRYNN keeps track of the timing for this maintenance, which is helpful. HERMINIO recently repaired my RO faucet. He could've suggested I purchase a new faucet, but instead he simply replaced the inexpensive part which saved me money. HERMINIO is thorough and efficient, always explaining to me what he's doing and why, and I like that he charges for the time he's here, rather than adding unnecessary minutes that creep into a second hour.

Top quality water system parts, very competent installation, courteous, and polite…read more A pleasure to have them improve my well water system.

Tapp Water did an awesome job installing a new water heater, softener, and well tank for me in…read moreAnnapolis. They were on time, knowledgeable, and kept the work area clean. The pricing was fair (I got multiple quotes) and the results showed it was worth it. Highly recommend them for water treatment.

We worked with Chris in sales and Adam for install on our new tankless water heater. Both were…read moregreat. Very friendly and helpful. They made an initial visit to understand what system was best for us and explained a few options so we could choose. Install was quick and Adam explained the system and setup. They even cleaned up and left the area nice and neat. I think we got a decent price and we would absolutely use them again in the future.

I am a repeat customer and I have never received service that was less than professional, curteous…read moreefficient, and reliable. Janis

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

I can not say enough good things about Elite Plumbing. My tankless water heater stopped working on…read moreChristmas Eve Day. I called to see if I could get it replaced, worried that no one would come on such short notice over the holidays. Ashley, answered my call and immediately dispatched Ryan. He showed up, assessed the situation, acquired a new tank, working for hours to install it AND found and fixed a small propane leak. He returned the next day to make sure the system was working. Elite Plumbing will be my go-to plumbing company moving forward. I am very impressed with this company.

We had to have our Sewer Line replaced in the middle of a freeze. The owner Ryan came right out and…read morediagnosed the problem. He showed us the issues and set us up for replacement. As soon as Mother Nature got herself together, they came out. He even saved my beloved little tree. They showed up on time, and finished the same day. He and his crew were respectful of my property and neighbors. The charge was just perfect for the job that was completed. They even put grass seed down after they finished. I can't say enough about their professionalism, friendly demeanor, and finished product. The Owner's wife Ashley was the cherry on top. She helped with the billing, appointments, and my many questions. I have already referred them to my friends. Thank you Elite for restoring my plumbing, my bathrooms send their love!!!!!