We worked with Chris in sales and Adam for install on our new tankless water heater. Both were great. Very friendly and helpful. They made an initial visit to understand what system was best for us and explained a few options so we could choose. Install was quick and Adam explained the system and setup. They even cleaned up and left the area nice and neat. I think we got a decent price and we would absolutely use them again in the future. read more

I am a repeat customer and I have never received service that was less than professional, curteous efficient, and reliable. Janis read more

When I purchased my house 8 years ago, I relied on the guidance provided by a Mid-Atlantic employee and have never regretted it. Their service is provided on time and at a reasonable cost. For most of their regularly scheduled maintenance visits, they are so professional and efficient that I don't realize they've been here. read more

Former customer-ugh. Five minutes in to phone call for maintenance-zero progress One person gets call all info..does nothing with it Next person wants to reaffirm every.danged.last.detail. As.just.discussed.!! Wut. I do not get paid while on phone- no less insult to injury: trying to hire you and you're combative!! we are over 5 minutes and absolutely no where. Try holding your breath for 5 minutes..my time is valuable. Join the 20th century and get prompts to split new vs existing customers and prompts for what's needed. Next. Lots of choices out there! Good luck with all that. Make it easy vs your way hard & combative!! Wow! read more

We had not been maintaining our water treatment system diligently enough, and it was probably the original equipment in our nearly 20 year old house. So we needed a replacement pump and the head unit that controls the tank. We called MidAtlantic out to diagnose our issues. Then we called another well rated local water service contractor to get a second estimate. The second place was more high pressure in the sales pitch, but they seemed shorter on the details of the nuts and bolts of the system. So we had Mid Atlantic do our replacement. The technician, David C., could not have been more professional. Their schedulers are efficient and they send reminders by text and email. Their price was very competitive and they did not try to sell us things we did not want or need. read more

Mid Atlantic Water Services - A white van with advertising for Mid-Atlantic Water Services is parked on a street, with leafless trees and some greenery in the background. - Water Purification Services Near Me - Annapolis, Maryland

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I have been using MidAtlantic water service for probably over 20 years and I have never been disappointed with the service I received. Last week Wayne and Travis came out and replaced my four piece kitchen faucet with a new faucet. They also fix the hot water shut off valve for me. As usual for MidAtlantic, the area was left spotless.... I'm embarrassed to say it was left cleaner than it was when Wayne and Travis arrived. From installing a new water treatment system for me to delivering my solar salt and every imaginable plumbing issue in between, MidAtlantic water service in Annapolis is my "go to" Company. read more

I had a great experience with Mid-Atlantic. Chris Wisor came and explained everything to us. I was very specific with what I wanted as far as placement because what we currently had was a mess and unorganized. The technician that came out and installed everything beautifully. I was not home during the installation and there was one thing I wanted changed and Chris came right out and fixed it for me! read more

Thee guys were great! They showed up when they said they would and explained everything in detail. Technician Wayne Hensley really knows his stuff and is clear in his explanations. Great clean organized work. read more

We called Mid Atlantic to service a leaky Rinnai water heater that was still under warranty. Sam (customer service point person) and Edgar (plumber) were initially great! Edgar made the diagnosis. At this point we asked Edgar to call the Rinnai customer service number and relay the needed part so they would ship it (this is per Rinnai's warranty policy which I obtained prior to Edgar coming) . Edgar said he wasn't willing to make the call (At $140 per hour Edgar could have billed us for his time during the call) . We then called Sam and she said the same thing! No one at Mid Atlantic would call Rinnai for the part. After back and forth with Rinnai they agreed to allow us, the homeowner, to send photos/ video call of the issue to have the part verified and sent to the plumber for repair. All the plumber had to do now was call Rinnai to verify their license # and address for the part. Still, no dice! So, we had to call another plumber. We are out $192 we paid to Mid-Atlantic for the initial visit and diagnosis. The real kicker- Mid-Atlantic is listed with Rinnai as a "Rinnai PRO" meaning they have been trained to install, repair, and sell Rinnai products!!! So, if you call Rinnai they will give you Mid-Atlantic's information to use for repair, even though Mid-Atlantic won't take the necessary steps to utilize the warranty!! read more

Being new homeowners (and new to well water in general) we have a lot going on. I reached out to Mid Atlantic before settlement as a general inquiry and was impressed when Richard reached back out to me shortly before closing to schedule a time to go over things and get an estimate for a new system. Our install went smoothly, despite our space having to be completely reconfigured and Mid Atlantic also was able to provide a general plumber to update many of our fixtures and install new toilets the same day the water treatment system was being installed. Our system has been working great for the past month, until yesterday we called as we noticed some issues with our water pressure. Mid Atlantic sent out two technicians later in the day (after answering my phone call with a live person at about 6:50 am) who determined that the problem was likely with our well or well pump rather than the system. Rather than do unnecessary tests I spoke with Andy (I believe the owner) who suggested we work with a well drilling/servicing company rather than waste money on inconclusive tests. I greatly appreciate his honesty and the professionalism of the company in general. I would be happy to recommend Mid Atlantic to anyone. read more

I'm waiting for warranty parts, months without a working water softener. I purchased a whole house water filter and water softener for our vacation home. The whole house filter works fine no problems, the water softener stopped working in December 2017, it is now April 13, 2018 and I still don't have a working water softener. They Mid Atlantic and Pentair are in no hurry to get working replacement parts to me for the softener to get it working. As of December when the softener stopped working there was only about four months of use on whole house filter and the water softener which were installed by a professional plumber. Be aware the warranty is not worth a darn if they don't stand behind it. read more

I ordered and paid for Calcite from Mid Atlantic on January 19, 2019, then forced to call 5-6 times and was promised delivery, delivery of double my order, delivery with a full refund, but as of today, June 29, I can't even reach anyone to address the problem. read more

Order water filter unit the....Fleck Valve........ LEAKS through drain line. Mid Atlantic said they would contact FLECK No reply over 1 month and 3 emails NEVER BUY from this company expecting any warranty support read more

Mid Atlantic installed our water treatment system more than 8 years ago. I have only had normal wear and tear problems with the system twice in all that time. Each time I called Marty, a serviceman was here in less than two hours. I adore Marty, she is the kindest professional. The servicemen are all knowledgeable and do not milk the clock. They come, diagnose the problem and make the repair. I highly recommend this company if you're in the market for a a water treatment system/company. It sure beats lugging bags of salt around. They do it all. read more

I have been a customer for 10 years. My system has only had normal wear and tear. Whenever I call for service, Marty responds promptly and sends a technician the same day. It is nice to have a company that is dependable. read more

We used Mid-Atlantic to install our irrigation system two years ago and just yesterday they serviced our water treatment system. Got us back in service the same day I called. Awesome service! Jason and Dave are the best! Very knowledgeable and fair pricing. The key difference is Mid-Atlantic stock parts where other smaller water treatment company's do not. We couldn't be happier with the Irrigation system they installed. They designed a system that works flawlessly on our well. We have 4 zones that use treated water. So no iron stains on our sidewalks around the pool. And the other 11 zones use untreated water where it doesn't matter. Works great!! Great company great folks!! read more

The WORST service I have ever had with a company! We ordered a filtration system February 25th. It was supposed to arrive within 2-4 weeks. I called every week after 4 weeks and got every excuse possible and lie after lie, they would change their answer every time I questioned something. They eventually stopped answering my calls, I blocked my number and they answered and sent a bogus email saying it was getting ready to ship, a week later still no tracking information. I called back and they said they didn't even know what step my order was in but was assured they would resolve it quickly. Another week went by and nothing so I decided to ask for a refund after waiting 3 months. I was told that my refund would be issued that day and would be in my account in 3-5 days. I didn't receive an auto email saying it had been done so i called 8+ times to get an answer and said they could only do it on the weekends as no one is in the store during the week. Saturday came and still nothing, called 5 times and no answer, after my 5th call i finally received the auto email, so it was obvious they were ignoring my call. Not to mention, I ordered from a different company the day that I asked for my refund and I received that system and had it installed before i was even issued my refund! horrible experience! read more

Watch out for estimates from these guys. 250.00 and was charged almost 600.00. Unit was a rebuild and now is not working properly. I refused to pay the 600.00 and now may have to replace the unit again. get the estimate in writing before the work begins. read more

Shout out to Mid-Atlantic. Called them for a second opinion on our water treatment system after company #1 gave us sticker shock on replacing our treatment system and company #2 was a no-show and didn't return our calls. We had originally given company #1 a shot after they'd done a decent job on installing a new pressure tank for our well system. Mid-Atlantic sent someone out less than an hour after I called them. After checking our situation out, he agreed with the original assessment but quoted us a new system at 25% less than company #1. Mid-Atlantic came back the very next day and did all the work in a quiet, respectful and professional manner, then gave me a thorough overview of the system. They also highlighted some problems that company #1 should have noticed when they put in the pressure tank. They also checked their prices and pointed out that company #1 had over-charged us by hundreds of dollars on the water pressure tank. Needless to say I'm sticking with Mid-Atlantic moving forward. Thanks! read more

The 5 star ratings are basically fake. The company took our money and did not deliver the product for months. And then delivered only half of the order and only after much haggling. We still have not received the other half of our order. They lied to us about shipments being made when they had not been made. Gave us fake UPS tracking codes. Basically, they generate UPS shipping labels with a tracking number from their home computer but this has no correlation with actually shipping the product. This is a dishonest company. I suspect that they are short on cash and use the customer's money to cover operating costs until the customer complains loud enough or threatens legal action or another dumb customer comes along to fund their operations. I do not recommend them. read more

Called in 4.2015 because of an issue. Gentleman who called back was argumentative and rude. They came out to replace a filter and gave me the impression it would be swapped out for free unless they found something wrong. NEVER told me in order to do that they had to destroy the filter and would bill me for it and labor. Still trying to resolve. Have monthly calls with a very nice woman named Marti and then apparently no one ever speak to each other - they just call and threaten me because I have not paid. Not to MAWS - your service is awful as is your internal and external communication skills. read more

The technicians do excellent work. They are knowledgeable, but communication is poor. I made an appointment to have a filter changed and salt delivered and was told that if I needed to leave the house, but left access open, the tech would go in and do the work. I waited for him all morning and part of the afternoon, but needed to run a quick errand, so I left the garage door open. The technician came while I was gone, but left since I didn't answer the door. I received no phone call either that he was on his way or had missed me, so I assumed the technician didn't come. I called a week or so later and was told he had come and left, so I made a new appointment. I was told "tomorrow" (Wednesday)on the phone, but the appointment was apparently made for Thursday. I stayed home Wednesday waiting for him to arrive. When I called Thursday, I was told, "Your appointment is for today." Another wasted day waiting. read more