Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

Was able to get our water system serviced in a reasonable time frame. Wasn't cheap but nothing is…read morethese days. 3 year warranty on the replaced parts. Art the owner was prompt about getting replacement parts installed and getting us running again.

Initially I thought I had a well pump problem since it's the original pump from the 60's. Art came…read moreout and looked at it and discovered it was a hidden filter that was causing the problem. He identified it immediately, bypassed the filter and The water was back at full pressure. Now.. I feel like a total schmuck for not seeing that from the start but I have to say I'm amazed at his level of customer service. Art would take any money and just said to call if theirs a problem with the well pump. This is a class act company.. with even better employees!

I have used Phelps 4 times, one of which they didn't even charge me…read more They were quick to respond to every call. They came out and sampled the water, and surveyed the job ( I needed a whole-house water filter). I found them to be competitive and professional. It's a local company with good folks.

**Avoid This Company at All Costs**…read more My water softener started showing a service warning, so I contacted my home warranty provider to send a technician for troubleshooting. The technician who came out seemed unqualified and left without resolving the issue. I was then approved to use an out-of-network provider. I initially contacted a reputable plumbing/water softener company, but they were unavailable. That's when I turned to Phelps--who, unsurprisingly, had immediate availability. I scheduled a visit with them. Their technician admitted to my husband that he wasn't sure what the issue was but recommended replacing the entire water softener system. Unfortunately, Phelps passed inaccurate information to my home warranty provider, resulting in the claim being denied. I had read negative reviews about this company and ignored them. I've now learned the hard way. Don't make the same mistake--**stay far away from Phelps.**

My experience with Hague Quality Water of Maryland started in June 2024, and a year later I…read morecompletely regret the $1,395 I spent. I never had issues with their technicians or customer service, but I was sold an Upflow Water Neutralizing System--which I later learned is not typically recommended for well water, even though many companies sell it for that function. My house (built in 1946) has a well, water softener, and pH neutralizer. When the neutralizer failed, I contacted a few companies for estimates, and Hague's price was the best. I assumed they'd know what system my house needed and didn't think twice when they recommended an Upflow unit. The salesperson emphasized that it saved water and electricity since it doesn't backwash--something that sounded good at the time but means little when you're on a well and not paying a water bill. Fast-forward to July 2025: Hague serviced the system and added calcite. Immediately afterward, my water pressure dropped to almost nothing. The technician suspected the calcite had solidified and clogged the tank, recommending it be dumped and a sediment filter added. The problem? A Downflow system backwashes automatically, breaking up buildup and clearing sediment--an Upflow system does not. After getting two second opinions, I learned I could either replace the one-year-old tank with a Downflow system (meaning the $1,395 was wasted) or plan for the tank to be dumped and refilled every year. Another company confirmed that Upflow systems are generally unsuitable for a small household on well water because of this exact issue. It turns out many companies still push Upflow systems since they're cheaper and easier to install, and most customers don't know the difference until problems appear. I wish I'd done the research first--I would have gladly paid a little more for a system that simply needed routine servicing rather than yearly repairs. Hague may be fine for maintenance, but for installations, I strongly recommend looking elsewhere. I read a LOT before writing this, so here is just a sampling of the websites I looked at: Are Upflow Neutralizers Better than Backwash Calcite Neutralizers? (2015). Well-Water-Report.com. https://www.well-water-report.com/2015/06/are-upflow-neutralizers-better-than.html DKH53. (2020, October 27). Upflow vs Downflow acid neutralizer. Terry Love Plumbing Advice & Remodel DIY & Professional Forum. https://terrylove.com/forums/index.php?threads/upflow-vs-downflow-acid-neutralizer.90419/ Pentair Water Solutions. (2021, May). Upflow vs Downflow Water Softeners. @Pentair; Pentair. https://www.pentair.com/en-us/water-softening-filtration/blog/upflow-vs-downflow-softeners.html Upflow/Non-Backwashing Acid Neutralizers. (2025). Mid Atlantic Water. https://midatlanticwater.net/collections/upflow-non-backwashing-acid-neutralizers

Hague has been responsive and helpful to me in servicing my RO system and water softener system…read more When necessary, HERMINIO brings the supplies needed to maintain my water softener system. Then he fills the tanks and tests the water. BRYNN keeps track of the timing for this maintenance, which is helpful. HERMINIO recently repaired my RO faucet. He could've suggested I purchase a new faucet, but instead he simply replaced the inexpensive part which saved me money. HERMINIO is thorough and efficient, always explaining to me what he's doing and why, and I like that he charges for the time he's here, rather than adding unnecessary minutes that creep into a second hour.

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

We worked with Chris in sales and Adam for install on our new tankless water heater. Both were…read moregreat. Very friendly and helpful. They made an initial visit to understand what system was best for us and explained a few options so we could choose. Install was quick and Adam explained the system and setup. They even cleaned up and left the area nice and neat. I think we got a decent price and we would absolutely use them again in the future.

I am a repeat customer and I have never received service that was less than professional, curteous…read moreefficient, and reliable. Janis

I never expected to feel this way about a company. That sentence alone feels ridiculous, like the…read moreopening line of a confession I swore I'd never make. And yet here I am, typing words that feel less like a review and more like a declaration, because what you've done goes far beyond providing a service. You showed up. You cared. You restored a tiny bit of my faith in how things should work. In a world where expectations are set painfully low, you soared past them without hesitation. I came to you guarded, cautious, fully prepared for the usual ritual: long waits, vague answers, copy-paste replies, and the quiet acceptance that nothing would actually get solved. I braced myself for frustration. I rehearsed my patience. I expected indifference. Instead, I got you. From the very first interaction, there was something different--something human. Not polished in a fake way, not cheerful like a script, but real. Attentive. Present. You listened as if my issue mattered, as if my time had value, as if I wasn't just another ticket number drifting through a system designed to forget me. That alone was enough to catch me off guard. But you didn't stop there. You responded quickly. Not "we'll get back to you in 3-5 business days" quickly, but actually quickly. The kind of fast that makes you blink at the screen and think, "Wait... already?" The kind that makes you feel seen. And when you answered, it wasn't vague or dismissive. It was thoughtful. Clear. Competent. You knew what you were doing, and you proved it with every sentence. There's a quiet confidence that comes from true professionalism, and you have it. Not the loud, self-congratulatory kind, but the steady kind that says, "We've got this." You didn't talk down to me. You didn't overcomplicate things. You didn't make excuses. You simply handled the problem--efficiently, respectfully, and with care. That care is what stands out most. Anyone can resolve an issue if they try hard enough, but very few make you feel good while it's happening. You did. You turned a situation that could have been frustrating into something smooth, even reassuring. Instead of draining my energy, you gave some back. Instead of leaving me tense, you left me relieved. It's strange how rare that is. Somewhere along the way, customer service became a battleground--a test of endurance rather than a point of support. We've been trained to expect the worst, to lower our standards, to accept inconvenience as the price of doing business. You rejected that model entirely. You reminded me that service can still mean service, that excellence isn't outdated, and that treating people well isn't optional--it's powerful. What really got me, though, was how intentional everything felt. Nothing was rushed, nothing was careless. Every response felt considered. Every step felt deliberate. You didn't just aim to fix the issue--you aimed to make sure I walked away satisfied. That difference matters more than you probably realize. Because now, when I think of your company, I don't think of a problem. I think of trust. Trust that if something goes wrong, you'll be there. Trust that I won't be ignored. Trust that I won't be talked in circles. Trust that the people behind the name actually give a damn. That trust is earned, not given--and you earned it completely. There's something almost rebellious about doing your job this well. In an era of shortcuts and bare minimums, your effort feels bold. It feels intentional. It feels like a statement. You didn't just meet expectations; you made them feel embarrassingly small. And yes, this is a love letter. Because appreciation deserves more than a star rating and a sentence or two. It deserves acknowledgment. It deserves to be said out loud. It deserves to be written with care--just like the care you showed me. If companies were remembered not by slogans but by how they made people feel, yours would be unforgettable. You didn't just solve a problem--you made an impression. You didn't just help--you showed up. And that is rare enough to deserve praise without restraint. So, thank you. For the speed. For the clarity. For the respect. For the competence. For reminding me that great customer service still exists and that when it does, it's worth celebrating loudly. You didn't just do your job. You did it exceptionally. And that's why this isn't just feedback--it's admiration.

Don't ever trust this company they will steal from you and lie straight to your face. I cannot…read morebelieve they have stayed in business considering their horrible business practices. Charging our family months after we have moved out of our home for propane after calling multiple times to let them know we didn't live there anymore. They are truly awful do not ever trust them with your money or your business because you definitely will regret it. Go anywhere else for these services they are not trustworthy and they do not care about their customers in the slightest. Hopefully their disgusting business practices will catch up to them one day, ripping families off over the holidays is truly appalling.