Avoid Ready Remodeling. I hired them to renovate my kitchen, and the experience was awful. At first, it wasn't so bad, but the mistakes started piling up. Kathleen is great at communicating in order to secure your business, but not great at communicating when the work is actually being done.
Electric. Ready Remodeling lied to me. My building required master plumbers and electricians. RR connected with a licensed master electrician who came to my apartment and gave me an estimate. This estimate was included in RR's estimate. When it was time to do the electrical work, they didn't allow him to come in. I found this out because I happened to be home sick the day he was scheduled to do the work. I had to hire him separately to make sure the work was up to code after RR left wires hanging out under my sink.
Plumbing: They submitted a plumber's permit to my building for approval, but I don't know if he actually existed, because he never showed. Because a licensed plumber did not do the work on my kitchen sink, they didn't catch that the pipe in the wall was positioned too high to be able to install a properly draining garbage disposal. This was caught by my building engineer after the cabinets were installed, so I don't have a garbage disposal. This is a problem that should have been caught, and then they should have discussed with me what to do next before the cabinets were installed. But, they had absolutely no idea this was a problem in the first place.
Cabinet installation: I used Ikea cabinets with Semihandmade doors. These door fronts are installed exactly the same way as the Ikea cabinet doors. Kathleen came over to my apartment to go over the plan, and I gave her the Semihandmade instructions in English and Spanish. When I got home the day the doors were installed, they were done incorrectly, and a large side panel for my fridge was cut wrong. They also tried to gaslight me, saying that the way I wanted it done was the wrong way. Basically, they didn't read the instructions, installed based on their instinct, and then tried to blame it on me. The replacement panel would have taken 9 weeks to get here and would cost $400. They offered to cover the cost, but the time was still an issue. Instead, they roped me into covering the error with a full-wall quartz backsplash, which would have cost me an extra $1200. I could write a novel about our negotiations, but it was a nightmare to deal with. Ultimately, the doors were installed properly, but this was preventable. Also, it didn't seem that Kathleen was actually communicating with her team about what needed to happen, and I couldn't tell them when they were on site, because they spoke very little English.
Cooktop: the cooktop that I had on site for install didn't work. Giancarlo offered to take care of getting a replacement, which was kind of him. There was a lot to deal with, and the company I bought it from was really bad at handling the replacement. They ended up sending the wrong one, and I didn't find out until they came to install it. It took 3 months, (which was not RR's fault), and I had to wait for it to be installed before my building could perform the final inspection. During this time, there were lots of small things that needed to be taken care of and installed, and I tried to get RR to come and take care of them. They kept dancing around the scheduling. They didn't flat out refuse, but they also didn't make an effort to make good on their work. They often left the work in a condition where I was surprised that they were satisfied with it. They would usually tell me that "we've installed x amount of kitchens over many years, and this has never happened to us!" They just didn't treat me with very much respect when I voiced my concerns, and I had to really fight for them to make it right.
During the time we were waiting for the cooktop, they started harassing me to pay the rest of the money I owed them. I had paid half of the estimate, and because of the electrical and plumbing issues, I was not confident that my kitchen would pass inspection. I told them that I wanted to wait to close out the payment until after my kitchen inspection. I understand that the cooktop timing was difficult, but they couldn't be bothered to fix what was already wrong, so I didn't trust that they would fix other issues after I paid them.
I don't think they keep good accounting books either, because prices kept changing every time I talked to them--it was very strange.
I'm sure Giancarlo will comment on here and disparage me like he has with other reviews. This is a really good example of how RR will treat you if you bring up an issue with the work they've done. They'll gaslight you. I'm really embarrassed that I hired them, and I wish I had trusted my instincts at the beginning and had not hired them in the first place. The cosmetic work was fine, but the important work that necessitates a contractor--was awful. read more