I previously filed a complaint with BBB concerning AHS denial of my claim for coverage of a…read morebuilt-in exhaust fan. After filing several reviews and writing letters to their CEO and CFO, I received ,and accepted, their offer of a Cash-In-Lieu of payment of 63% of my out-of-pocket expense to repair the fan.

My experience with American Home Shield (AHS) has been defined by inaccurate documentation,…read moreshifting explanations, and a refusal to follow basic HVAC safety regulations. AHS originally offered $1,183.18 as a cash-in-lieu payment for a failed compressor. After we pointed out and confirmed in writing with the contractor that they never informed AHS of a February visit or a compressor failure, AHS increased the offer to $1,683.18. AHS had altered their records and we made a screenshot of the altered record. Furthermore, the contractor stated directly that AHS dictates how much to collect, which aligns with contract language specifying that AHS sets the out-of-pocket amount. This makes AHS's attempt to defer responsibility to the contractor even more concerning. Not only was the final offer inadequate, but AHS later changed key details in their records. They shifted the failure date from December to February and altered the diagnosis from an air handler replacement (in December) to a compressor replacement (in February). These changes were never supported by the contractor's actual documentation and directly contradict the original December 11 diagnosis. AHS also ignored federal regulations regarding SEER2 compatibility, which require replacing the outside unit when an incompatible inside unit must be replaced. Instead of acknowledging this safety and compliance requirement pushing the cost onto us, claiming it was the contractor's decision. This is despite the contractor making it clear that this expense only existed because AHS informed them to collect $3,749.00 from us as our out of pocket expenses if we wanted the air handler to be replaced instead of the cash-in-lieu offer. We filed a complaint with the Better Business Bureau, but AHS continued to defer to the contractor rather than addressing their own inaccurate documentation and inadequate cash-in-lieu offer. Over Six months and still no resolution as of 1st July 2026. After this experience, I cannot recommend AHS to anyone seeking honest documentation, responsible claim handling, or safety-compliant HVAC replacement.

Quality 100% service, very good customer service and they answered all my doubts. Excellent quality…read moreof service.

Never contacted me. They were on the list yelp sent they should have responded with a simple text…read more Chris P. Yelp does not give your phone number out or mine for privacy reasons. You have to communicate thru yelp for me to give you my email or phone number. You might be out of my area but yelp sent. Me your company name saying y'all will be in contact. Today they asked how did. My experience went with Metro Builders.

F&R Construction was great! I had a 2 bedroom house that needed pretty much a full rehab. They did…read morea great job at a fair price. I even had them do a second rehab that I needed on a separate property. They were very communicative and easy to work with during the whole process. I would highly recommend them.

From the owner: We offer a variety of services, in home improvement and renovations!…read more We offer services in painting, fence, floors, remodels and much more! Give me a call, or text to get a FREE quote today!

This place is not closed. I spoke to the director the other day. This is the organization that jump…read morestarted the redevelopment of Beale Street in downtown Memphis!