I previously filed a complaint with BBB concerning AHS denial of my claim for coverage of a…read morebuilt-in exhaust fan. After filing several reviews and writing letters to their CEO and CFO, I received ,and accepted, their offer of a Cash-In-Lieu of payment of 63% of my out-of-pocket expense to repair the fan.

I created a work order on 11 June 2026 with American Home Shield (AHS) for an HVAC repair. The…read morecontractor assigned, A&M Air Conditioning Services, texted me at 10:53 am on 12 June asking if they could come by in 30 minutes. I was at work and could not but asked if he could come at 2 pm. There was no response. I texted him at 1:59 pm 12 June. No response. I called him on 15 June to which he replied "Please text me." I texted him. No response. I called AHS and they stated an appointment to fix my HVAC was scheduled by A&M. This was untruthful--no appointment had ever been coordinated or confirmed. AHS called A&M. No response. AHS sent an email to A&M. No response. AHS told me to call back at 6 pm if I hadn't heard back from A&M and I could be assigned a different technician. I called, and they only offered to call A&M again. No response. I called AHS on 16 June. They again offered to call A&M. No response. AHS told me they would have to keep trying and I said no, I want to escalate the situation. I was told I would get a call back from AHS within 24 hours. I did not. I called AHS 17 June and was again told they would have to call A&M. I told them that was unsatisfactory and I want a different technician. A supervisor called me on 17 June and said they have to forward the request to the field manager to see if they can assign a different technician. The call and approval from the field manager would take 1-2 business days. If approved, another technician would assigned. If approved, the work won't be complete for nearly two weeks since submission. No completion in an HVAC system for two weeks in June in South Texas. One week after submitting the request, the contractor finally came out. When he did come out, he incorrectly diagnosed the problem. He cut the support straps on my attic a/c ducting causing it to sag leading to a greater kink and further restricted air flow. He no only didn't fix the problem he made it worse. The support straps now have to be replaced after he unnecessarily cut them. And, the original problem of that room not cooling still remains. In October 2025, I submitted a request for septic service. AHS never found a contractor and had no sense of urgency for a septic system that wouldn't pump and kept filling. This created a risk of sewage back flow into the house. After a couple DAYS, I ended up hiring a contractor that would come out and fix the septic before it became an bigger sanitation issue. AHS did exactly nothing to fix that septic problem. Twice I had one of their cut-rate contractors come out to fix a dishwasher. Twice he came out. Twice it was never fixed. I've had AHS for three years and am questioning if they should have my continued business. They are extremely slow to get contractors out and often one of three results happen: (1) the contractor doesn't show up (the septic issue); (2) they can't fix the problem (the dishwasher); (3) they make the problem worse (the air conditioner). When you try to escalate the situation, you can't talk to someone that can actually do something. You are promised a call back which, usually, doesn't come. There is no email that I have been given to provide a written record of their poor service. It's just another call followed by an extremely long hold time, met with someone with not the best English that usually doesn't solve the problem.

Quality 100% service, very good customer service and they answered all my doubts. Excellent quality…read moreof service.

Never contacted me. They were on the list yelp sent they should have responded with a simple text…read more Chris P. Yelp does not give your phone number out or mine for privacy reasons. You have to communicate thru yelp for me to give you my email or phone number. You might be out of my area but yelp sent. Me your company name saying y'all will be in contact. Today they asked how did. My experience went with Metro Builders.

F&R Construction was great! I had a 2 bedroom house that needed pretty much a full rehab. They did…read morea great job at a fair price. I even had them do a second rehab that I needed on a separate property. They were very communicative and easy to work with during the whole process. I would highly recommend them.

From the owner: We offer a variety of services, in home improvement and renovations!…read more We offer services in painting, fence, floors, remodels and much more! Give me a call, or text to get a FREE quote today!