originally, I left a negative review because I paid for next day shipping and the product was not…read moredelivered on time. However, Summit racing reached out to me with an apology and a credit towards my Shipping. Leads me to believe they care about their customer service still a great company to deal with. Thank you for the refund and I apologize for the bad review. I was really expecting the next day delivery.

Summit Racing - A Masterclass in Inefficiency…read more I walked into Summit Racing expecting a quick visit. What I got was a full-blown endurance test of patience. It started with a door greeter--clearly physically limited, yet insistent on escorting me to the product instead of just pointing. While I appreciate the effort, that move eliminates any chance I might browse for additional items. I grabbed what I came for and realized I needed one more inexpensive part--about $7. I asked an employee where to find it, and instead of helping, she just pointed to a line of 10 people. So I waited. When I got to the register, the guy behind it was slouched in a chair, resting his head on the counter like he was about to nap. He scanned my product and said it was all set. I asked where to pick it up, and he pointed me to another line--this one about 15 people deep. I waited again. Finally, I got to the front, the guy rang up my items, handed me a bag... and my $7 item wasn't in it. When I asked, he pointed to another line to stand in to get it. So back in line I went--for the third time. Fifteen more minutes pass. One poor guy is pulling orders while three others stand at the register chatting and doing absolutely nothing. When the orders come out, mine is clearly one of them--just a small part. The customer in front of me wants to open his boxes, check fitment, color, function, maybe even alignment with the stars. I politely ask if I can just grab my tiny part and go. The staff says, "No. You must wait." So I did--seven more minutes--because policies apparently matter more than people. This entire system is broken. Unnecessarily complicated, painfully slow, and staffed by people who don't seem to care if you ever come back. Spoiler: I won't. Summit Racing, you've lost a customer. And I honestly have no idea how you're still in business with a setup like this.

I had an amazing experience here. Shout out to Chris who helped me out and explained what was…read morehappening to my truck and really helped me out. I bought some batteries for my diesel truck in California a year ago. They were cracked and I had my receipt. I called the store and they said they would be happy to replace them for free. Per store policy they weren't allowed to touch my truck but they did everything they could to help me get the old batteries out and install the new batteries. They gave me tools and were extremely patient with me considering I don't know much about cars. The entire store staff was polite and extremely helpful, thank you all!

I ordered a part on line for pick up at this Napa store. I received a call from that store and was…read moretold that they could crossover the part I ordered and I could pick it up the next day. They said it would be available any time after 8:30 am on Saturday. I drove an hour each way to get the part. When I arrived they couldn't find any record of my new order and said that if I hadn't canceled my on line order that the parts would be there. They were not of any assistance and acted as if I was bothering them. I know that Napa customer service has fallen off in the past few years but I did not expect the brush off I got from them. This is the last straw.

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!

This is a used part auto recycler, you call/walk in and ask for a part and they hand it to you over…read morethe counter and you pay. But... this place has the best customer service I've seen in this business. I know this because I work in this type of industry and we buy parts. Most are grunts and foul by mouth and smell, but this place is good to it's customers. GOOD WORK

Those guys are the best I had a problem with my new windshield wipers and they came out and…read moreinstalled them for me and told me what kind of washer fluid to buy and put it in for me best place in town.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

Always friendly. Served me well whenever I shopped there. Tested two of my vehicles batteries for…read morefree.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I recently found myself in need of a battery after my car wouldn't start (and Tires Plus had…read morerecently told me it was bad). So I got it going and took it over to the Autozone on Prater Way. I had opted not to replace my battery before because it was expensive and my car was starting, so that's why I knew what I needed. Admittedly, as I've gotten older, I don't go to auto parts stores like I used to but my prior experience was that you go in, you buy what you need, and you figure it out. I had the good fortune of having Freddy at my cashier, aka Federrick W (I knew I would forget, so I took a picture ). He really went above and beyond coming out not only to sell me the new battery, but to offer to put it for me *and* clean the corrosion off the connectivity that apparently, Tires Plus had chosen not to do when they told me I needed a new one. It was about 98° out that day and of course I was parked in the lot, so it wasn't comfortable out but he took care of this *and* provided me with some good conversation while he did it. I don't get out very often because I take care of my mother with dementia, have my grandkids a lot, and just in general, tethered to home. I had that day to run errands, and I didn't want to waste that time. He also got me back on the road faster than I expected. I live closer to another Autozone, but I will go to this one in the future just because of this particular experience. Even the other employees I encountered were incredibly welcoming, and it made what could have been a pain in the ass a pleasant experience. Highly recommend, and if you are there, look for "Federrick W" - Freddy!

Horrible service.. I came into the store needing some…read moreparts. After standing at the counter for a literal seven or eight minutes, some giant sized woman walked up to the counter, three registers over, and sat there eating a doughnut, just staring at me..... I asked if she could help us and got no response. No one else seemed to be in the whole store- I just left and went to O'Reilly's...

I want to thank this business and Carlos specifically for installing my new battery in my car for…read moreme today. I could do it myself but I didn't have the right tools. This is a nice thing for these businesses to do for those of us that might not be able to afford it otherwise, without the tools, expertise, etc..... These new cars today do not really take into account the lack of room for people to be able to work on vehicles like we used to be able to before. And unless you have the proper equipment, computers, a lift, etc....it makes it cost prohibitive. Not worth buying a socket set, etc.... for this type of work in my opinion. Thanks again. And got a great battery too.

Thank you Lalo! Very helpful and informative. Ask for Lalo,…read morebest customer service ever! Thank you again!

Took great care of me and selling my camper shell was easy! Great place great customer service easy…read moreD installation. They took your great care of me.

More than helpful and super friendly , I did not feel like I was an inconvenience. Also referred by…read moreanother dealer in town . I am a employee at OReilly and have no problem referring them to our customers.

Wow has it been a while since I purchased wiper blades…read more The last time I did I swear they were $20 a pair. Now they are sold separately because driver and passenger blades are each different sizes. AND can range from $17 to $75 each. O'Reilly's had a convenient book in the wiper section for me to look up the size. Although it did take a few minutes to figure out the D and P after the serial numbers. Upon checking out the staff offered to help me install them. I appreciated the offer but said I needed to learn. Ya, 10 minutes later I went back in and took the help. The old ones were original and had been crusted on for 5 plus years and I Just couldn't get a grip tight enough to remove them. But sliding on the new ones was a breeze. Thanks to the staff for the assistance without any judging. See in another five years for another set.

Shout out to Erin (5069 S Virginia, Reno,Nv) She was so helpful with changing our burnt-out brake…read morelight. Friendly, knowledgeable, O'Reilly's should be so lucky to have her as an employee. Thanks again Erin!!

HOURS OF OPERATION HAVE CHANGED!!!…read more 2026 is here feels like we have to set a precedent and show the community why I'm allowed to stay elite, so let's get to it. I found everything I needed, no problem there, place is clean and well stocked. Very impressed with the inventory. My only concerning issue(s) were this: I walk in at 8:45pm was told that I would only be able to pay using a credit/debit card. I only need about 12 bucks of stuff so that was okay. But my question is then, Why does the cash register close before the store? I mean maybe there's a genius reason I don't understand. But wouldn't you think you'd need the cash register to be available while you're open? I mean how much time are you trying to save getting out this Friday night? I asked why they were closing at 9:00pm when on this very app they are listed as being open till 10. Again the answer surprises... I was told it was due to daylight savings. That it got dark quicker so they closed earlier. They said this completely seriously, which prompted me to laugh. I mean, they have lights. You would think most garages that fix cars have a power tool. Most likely the garage would have a light to fix the car after the sun goes down too. That reason is like saying Autozone can fix you your vehicle right up, but just hurry because we're afraid of the dark. So I have to think the policy is being set by a 3 year or a very immature person is telling these employees what to think

Great service! After having to deal with a really rude…read morecustomer, the store manager Karen still managed to be cool and professional with me. She quickly helped me find the oil I needed and rang me up, no problem.