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Services - Rdu Smart Homes

TV mounting

Home theater calibration

Security system installation

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Secur-Tek

Secur-Tek

(7 reviews)

Ken at Secur-Tek was incredibly knowledgeable and not pushy at all. He came to the house, explained…read morethe system and offered suggestions. No upselling. He is the owner as well. David the installer was incredible. He was professional and extremely thorough. He was able to put a control panel where no one else could. No holes. No messes. Explained how to work the system. Would 100% recommend them. And the times we have accidentally alarmed they sent a text within 2 seconds and called within 10 seconds. Completely happy.

Its unfortunate that I write this review, but Secur Tek leaves me little choice. Ive been a…read morededicated customer since 2018. Mark, sold me the system, Brandon was instumental in keeping me satisfied. Once Brandon left, it went downhill.For the past year, My safety has been compromised. I mistakenly tripped my system and no one checked, called or even cared if I was alive. I contacted Secur tek and the Managers explaination was I am on a delayed call? What in God's name is a delayed call? What happened was Secur Tek FORGOT to take my system off of TEST when they changed my smoke detector. Someone dropped the ball and did not want to credit me 6 months of monitoring. I thought I would give them another try, but last evening, I mistakenly tripped the alarm. CRICKETS!!!! No monitoring call, nothing. I contacted the company/left a voice mail, as well as contacted the after hour person. Greg who sounded as if I woke him from his sleep, called me back@ 1150pm. As I explained how no one from monitoring has called,he abruptly told me "When I am okay, call us and we will help you". WOW, and I repeat, WOW! he obviously did not want to be bothered. As of now, I have not heard a word from Secur Tek and the system continues to blink. I am in the process of finding a safe and secur security company for Secur Tek has compromised my safety far too many times. Please take my review as a safety precaution for you and your loved ones. Seek another security company.

Rdu Smart Homes - tvmounting - Updated October 2026

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