This place is way over hyped. I went in for the first time for a brow wax and they were running…read morebehind. The girl spent only a minute asking me about my brow goals before she waxed me. And the wax itself took two minutes and she didn't do any trimming or eyebrow clean up, so I had to go home and tweeze. After taking off my make up when I got home, I realized she also removed too much from the tail of one of my brows. So now I have to wait for it to grow back in. $48 later and a waste of time and money. It's a cute place and they are nice, but quality doesn't match the price.

Julia is excellent! Grateful I found Maggie's. I will definitely be revisiting. I got my brows…read morelaminated a while ago and go there fairly regularly to get them tinted.

I came by for a brow wax after reading the solid reviews. This benefit brow bar is inside the…read moreBenefit boutique in the State St Macys. It's located by the State and Washington intersection entrance. There were 4 associates when I went. There's the retail section that has most of the benefit products for sale. There are multiple stations that are open to the rest of the department store. Booking online was quick and seamless. They had same day appointments so I was easily able to drop in. They were fairly busy so I'd recommend an appointment but they do take walk ins. Humberto helped me and was super sweet and nice. He explained exactly what he was doing and had me go through the brow shape in the mirror for each side of my face. He worked quickly and touched up my wax with tweezers and I was in and out pretty shortly. Prices were transparently displayed and they take tip in cash or card. Would recommend for a quick brow place in the loop. They also do lamination, threading, and tinting here.

I've been a customer and client at this specific Benefit Brow Bar for over 10 years. I've been a…read moreloyal client for brow aestheticians here from Cherie, to Vanessa, to Mercedes, to Cathy, to DeAndre over the years, as well as meeting, on several occasions, the district manager at the time, Jae. From these past visits, I've never had a negative experience with them. Today, I came into Benefit on State Street and I receive a brow waxing service from Shavece. She was kind and had great conversation - and also did a great job on my brows. However, towards the end of my service, Shavece takes a purple paste and applies it (she took it past my eyes, and I could not see in the moment what was actually happening, as my eyes were opening and closing during the wax), but I could feel it being applied. She says "I'm just adding our special paste and it'll take all of the dirt and debris out of your pimple". OK.. I know that Benefit offers eye masks during their service, so maybe this is something that will enhance my service? I asked her to remove it, because I do not ask for it. Shavece wipes off the paste and begins to squeeze the pimple that is on my forehead. I ask "excuse me, what are you doing?" She says "sorry I just think this pimple is ready up come to a head... that doesn't hurt does it?" I respond "yes that hurts a lot, please stop". She continues and I say "please leave my pimple alone, this is not what I came in here for". She says "ok sorry". She then gives me a mirror to look at my brows, and I see that the pimple that's on my forehead is now bleeding, purple, more inflamed and irritated. I'm not someone who pops my pimples, and I for sure did not come into Benefit for my brow aestheticians to pop it during a service that was booked for an eyebrow wax - especially without my consent. I asked her for a tissue as the bump was bleeding pretty bad and I needed to stop the blood. She proceeds to check me out and asks "did you want to leave a tip?" A tip that I would give is not to touch parts on a customers face that is not given permission to do so. I did not come in for a pimple consultation. I did not come in for a pimple treatment. I did not come in to get "pimple paste". I called the brow bar directly and spoke with the manager, Mariaelena, and she basically upheld what the aesthetician did. She claimed that popping pimples and applying pimple paste was a part of the service. Never in my 15 years of coming to benefit have I ever had that done. I've had pimples on my forehead or on my face before, while being serviced at the many locations I've visited, and no aesthetician has ever done this. If you're touching someone's face, it should never be something that the aesthetician simply chooses to do - and if it's brought to the managers attention, there should be more sincerity and apology towards the customer. You don't just start extracting a customers pimple or something on their face without their consent as I could be allergic or have skin that is sensitive to certain products, which I do. That's not a part of the waiver that sign before initiating the service and I was extremely dissatisfied. I came in for a brow wax - and I'm not sure if she assumed that she was being helpful, but this experience has deterred me from returning to this Benefit location in the future.

Space did not seem clean and sanitized. Services were low quality and not worth the money.read more

Very unprofessional. I booked a lash lift 3 weeks in advance. Two days before my appointment the…read moreowner Xiya texts me saying the appointment is canceled because Anna no longer works there. But my appointment was booked with Xiya (the owner) and NOT Anna, so why is the appointment canceled? She didn't even offer an apology for the cancellation. Not a great way to treat a repeat customer. Now I'm left scrambling to find lashes elsewhere before I leave town for my birthday. I DO NOT RECOMMEND.

Nadia was so sweet I love getting my eyebrows done with her. She has a nice set up and my eyebrows…read morealways come out perfect. 10/10 service!!!

Absolutely love Nadia. She does an amazing job. I've been going for years and will not be stopping…read moreanytime soon! If you're looking for a good eyebrow threader I would not suggest anyone else!

Wow so happy I found Nadia online. Will never see ANYONE else for my brows. She has not only…read morerestored my brow health and helped me grow them out by giving me honest advice, but she also made my face so much more symmetrical bc she evened them. I so appreciate that she even didn't recommend a lamination because it would be more $ in her pocket. She really cares about my brow health and was so genuine. I will never stray!

Nadia was on her phone or checking her phone for practically all of my appointment, barely spoke to…read moreme, did a quick look at my brows, slopped deep black dye all over them (I have light brown hair) even outside the brow line. I left looking like Groucho Marx. My husband even said " Wow- what happened?". Never again!

Needed a last minute lash removal while in Chicago and saw this studio was near my hotel. Anna was…read moreable to take me for an appointment an hour after contacting her. She was so sweet, easy to schedule with, and did a great job with the removal. Studio was clean and calming.

A&A is the only eyelash beauty studio that I trust in Chicago My lash stays for 4 weeks and the…read moreexperience was amazing. There are 3 things that I really like about a&a : (1) the lash beautician is really experienced and she knows what type of lash and curve suits the customers the best. (2) the environments are just incredibly clean and comfortable (3) they truly care about the health of customers' lash - so the products they use are all high quality. highly recommend for anyone who wants healthy natural lash extensions!

Definitely recommend! The owner, Sunita, was so accommodating. I went in for a head massage with…read moreoil on a Tuesday evening. The space is very small (but they are expanding into the space next door), and Sunita appeared to be the only employee, so there were a few times she had to answer the phone or speak with a walk in customer. I did not mind - just gave me more time to relax and let the oil treatment soak into my hair! I wrapped my hair overnight and washed it the next morning. My hair has not been this soft in a very, very long time! I went back for an extended Brazilian that Saturday. Sunita did this service as well. She was very thorough and made me feel comfortable the whole way through. I will note that the wax room is similar to a dressing room (no ceiling), so the space isn't 100% private. I had no issue with this though, as there were no other customers in the shop during my wax. Sunita wore a mask the entire time I was there and wore gloves during my service. As I mentioned, the space was small, but there were never more than 3 people in the shop at once. Excited for them to expand!

Since I've gotten my eyebrows done here, I've gotten SO many compliments…read more On top of that, she's very accommodating and thorough. Prices aren't too bad either.

Great job! Love the way my eyebrows turned out.lady was friendly and gentle. Kept my eyebrows…read morethicker ( as requested)

I've been going to Sushama for my eyebrow threading since August 2017, and she is simply the best!…read moreI initially started seeing her when I moved into the area, but even now that I've moved further away, I still make the trip. That's how good she is. Over the years, Sushama has helped me grow out my brows and perfect their shape. She's not only incredibly skilled at what she does, but she's also a genuinely caring person. She'll always go out of her way to find time for my appointments, which I really appreciate. If you're looking for someone who provides amazing service and truly cares about her clients, I highly recommend Sushama and Thread & Wax!

The overall vibe was pleasant and very relaxing. My facial was very refreshing, Lily did a great…read morejob. I also got my eyebrows waxed and tinted. They have never looked better. I will definitely be going back. 10/10 would recommend!

It has been two weeks and my lashes are still just as…read morePerfect as day 1! Really amazing job. 4 weeks out and still looks amazing, maybe lost 10 lashes at most!