Oof. I really don't like leaving bad reviews, but I can definitely see how this place is 1. An unclaimed business (meaning they don't care at all for reputation and their service quality) and 2. Only has bad reviews with the exception of the one Karen's 5 stars. Only a dusty Karen would give this place a good review. Though I'm absolutely certain that they are effective in picking up cars, I have serious doubts about what kind of business they run here. I made a mistake in parking and I got my car towed so I ended up at the lot to find that the rules were strange- if you pay in cash, they just need your ID but if you pay with a card, they ask for proof of registration and insurance, which makes zero sense aside from the fact that they just want cash transactions. However, they don't offer any change and I didn't see an ATM on site anywhere. So, they'll happily take your money but don't have change so you can only give them more of your money. They are not open on the weekends- except for Saturday by appointment only and there's a higher charge for getting your car out on Saturday. If you need your car on Sunday, you're screwed. The whole business seems to be designed to be as unhelpful as possible. The place itself is a dump. The building looks beat up and dirty. The carpet on the place looks like it's never been changed and everything about the place looks like a front for a shady operation. Busted cars parked outside the office entryway, busted cars in the parking area and the presence of the cops at my arrival only add to the distinct air of crooked business that this place has on it. The person at the window was nice enough and said he had just started working there. Which I found interesting because he's probably the only new "thing" this place has seen for a long time. Overall, I'm glad my experience with them was short and to the point, but I'm not at all surprised by the allegations made against this place. They have every sign of being shady and I personally hope to never have to pick up my car from this shady spot in the future. I'd recommend getting under your car to double check that nothing is damaged and potentially having your car looked at for signs of tampering or swapped parts. read more

Criminals! RC Towing removed a car from a parking lot illegally. Your report states that my vehicle was not present at 9:48 a.m., yet I was legally parked at the location for under 40 minutes, well within the posted 1 hour time limit. Bella and company are running a scam! Shame on you. A security guard from one of the stores on site personally witnessed my vehicle and confirmed I was parked less than 40 minutes, and informed me that this towing practice is frequently misapplied. This further confirms that the tow was unlawful. Under California Vehicle Code §22658, towing a legally parked vehicle is illegal. I request a full refund of all towing and storage fees immediately. If this matter is not resolved within 7 business days, I will pursue all available remedies, including filing a claim in small claims court. Please provide a written confirmation of a full refund at your earliest convenience. read more

RCs Towing - Towing Near Me - Van Nuys, California

Illegally towed my car from a private parking lot, refuses to give info of person who called. First was told that I was "blocking", then was told I hit a gate (false, I have back up sensors and would have felt a hit to my vehicle), then was told that my rim was what was hitting the gate (again false, the gate in question is blocked by two very large yellow pillars). Not telling me who called to tow my car is indecent, dishonest, and tacky. Full of scammers, not sure how the staff here sleeps at night. Hopefully well with all of our money in their pockets! read more

This company towed my vehicle when then restaurant owner called stating I was there for 2 hours when I had barely arrived. I was in their restroom when I saw my vehicle being towed. Which I still returned to pay for the coffee I had ordered. This company's shady driver refused to drop the vehicle "stating that once it's on the hook it's done and I would have to pick up at the tow yard. Violation vehicle code 22658 in which If you return to your vehicle while it is hooked up to a tow truck but before it is removed from private property (i.e., still on the lot), you have the right to have it immediately released or offered a drop fee at best. Spoke to the owner Rodney who is in El Salvador whom agreed to offer a discount after threat of lawsuit. Upon arrival I noticed that they scuffed my vehicles wheels with their wench. To which the refused to acknowledge and refused to provide a damage report. read more

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Attempted to illegally tow my car from a business lot that I was parked at for 40 minutes, well under an hour. Violated CA vehicle code 22953 - vehicles parked in public-access free, private lots cannot be towed for at least one hour. Driver tried to get me to pay $130 to not have it towed. I only had $94, which he accepted. Bunch of predatory scumbags. read more

The staff is extremely disrespectful. They damaged my vehicle and are doing everything in there power to avoid taking responsibility. They even responded to my email saying someone must be hard up for money read more

I recently had my car ILLEGALLY towed from this alleged "towing company". It was towed from my very own parking spot in my building! You can only imagine my shock one morning when I arrived to my underground parking complex only to discover that my car had vanished. I sure did not understand why it was towed since this has been my spot for 10 years. I even had my parking decal displayed! When you arrive to their "lobby" it feels like a run down disgusting jail cell. You speak to someone behind a glass partition . Suddenly this young "employee" shows up with an extremely disheveled appearance, baggy oversized hoodie and starts glaring at me (see photo). She does not say hello or nothing, she says " give me your ID", commanding you like a drill sergeant. She then says my car was towed from my own parking spot because my parking decal was "not displayed properly". She then demanded I pay $375 to retrieve my car. The whole time she is carrying a condescending, patronizing tone and also appears under the influence of some type of substance. Usually I would confront an employee on their poor behavior, but due to the circumstances I decided to bite my tongue, pay the fee and get the hell out of that shady, dirty office. Afterwards I consulted with LAPD who also agreed that my car seemed illegally towed and suggested I can take RCs Towing to small claims court. But it was not worth all the hassle just for $375. Instead I reported the issue to my building manager who then reimbursed my $375. And instead I am sharing my unfortunate experience on Yelp as a platform to raise awareness to others about this poorly operated and fraudulent tow truck company. read more

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DO NOT USE THIS SERVICE Extremely rude. Unhelpful. And uninformed. I called this towing company assigned to my apartment building. There was an unauthorized vehicle blocking a parking spot. I called to have the car towed and was informed that the towing company could not do nothing without management approval, i stated it was after hours and that security could approve the tow. They told me that was wrong, they couldn't do anything, and hung up on me. When i reached back out. Numerous times to correct them. They refused to listen and left me stranded. After speaking with a manager the next they. They did not apologize and told me their employees were wrong. But there was nothing they could do. They didn't correct it. Didn't apologize. Didn't ever tow the car. This is extremely unacceptable. Hired employees are rude and uninformed with the companies policies. DO NOT USE THIS SERVICE!!!!! read more

My sisters car was towed from a shopping center parking lot & they claim they were called .. we asked the property manger if they had called they said no, we went to pick it up last night & were told it was 404$ for the after hours fee and told to come back in the morning and pay 295, but now they are charging us the 404 again because they gave us the wrong pricing ? After we asked the manager Bella if she could honor the price we were given last night she is refusing and being extremely rude blaming Anthony ( the person we spoke to yesterday) I understand it was a mistake but we were told a price and the least she could do is honor it since it was a mistake on their end not ours .. she still refused. Anthony the gentleman we spoke to yesterday was very understanding but this manger Bella on the other hand gives the company a very bad look. read more

## Warning: RCS Towing Scam RCS Towing in Van Nuys is a predatory operation that takes advantage of people with illegal towing practices. They tow cars from unauthorized locations and charge exorbitant fees. ## Avoid Them Don't deal with RCS Towing. They're a scam. ## Rating: 0/5 Stars I'm reporting RCS Towing to the authorities. Be cautious! read more

Bunch of crooks. They stack you with fees and fees, don't care about towing your car properly and overcharge you. The front desk lady, Michelle was extremely rude and snotty. read more

Terrible dude working for the company. - Unclear, phone service. - Terrible attitude. - Made us wait around 20 minutes at the towing yard even after calling a couple of times. read more

RCs Towing - Terrible dude working for the company. - Towing Near Me - Van Nuys, California

If I could give them 0 stars I would. Very unprofessional. Very rude. They steal. Good luck if you get towed with this company. They try getting paid cash to overcharge read more

Do not recommend nobody to do business with these people/company or what ever that is ? illegal scammers ? Prices are such a rip off and customers service really sucks. Two un-experienced/rude girls work at the front desk, that they could not get their stories straight cause one tells you one thing and the other tells you another. They don't care about anyone just want to take as much money as they can from you. Someone should really investigate this place and shut it down, because that is really bad scamming people off their money. Like if 450 dollars is so easy to get? These people have no heart. And reviews are reviews for a reason. So many bad reviews. PEOPLE REPORT THIS COMPANY TOO BBB TO INVESTIGATE AND SHUT THIS FRAUD COMPANY DOWN ASAP!!! read more

Beware of RC's Towing This company towed my car illegally from my own property. The curb was red but had no legally required fire lane signage and no proper authorization at the time of tow. When I asked for documentation, they had none. I refused to let them get away with it -- I took them to small claims court and I WON. The judge agreed with me: the tow was unlawful. I'm leaving this review so others know they don't have to just accept unfair towing practices. If you've been wronged, fight back. You have rights. I strongly encourage anyone dealing with RC's Towing (or any tow company pulling shady moves) to stand up for yourself. They count on people staying quiet. Don't. read more

They conduct illegal tows just to make money. They damaged my car and stole my property and refused to give me their insurance information. Bella is supposedly the office manager but the owner name is Roni Corado. I did the give them the opportunity to right their wrong but they refused to communicate through email or over the phone. So let the state and insurance take care of their illegal business practices. If you have been a victim of this illegal towing company contact LA police commissioner so they shut them down. read more

Fraudulent company!!! This company towed my car from my own apartment complex. When I called them in the morning, the man that answered the phone advised me it would cost $155 to get the car back. When I arrived to the place, the girl in the office stated it was going to cost me $452 instead! I told her that I spoke to someone earlier, and she said they could pull the call because their calls are recorded. We both listen to the call and heard him state 155 as the total. She ended the call and said that he made a mistake and that it's going to be 452. I asked her since her Employee made the mistake of giving the wrong price. Can she honor what I was told? She said no and then refused to give me access to my car until I paid the $452. This company is a complete scam and I'll definitely be contacting my bank as a fraudulent charge. read more

This fraudulent company stealing cars al over the valley. They mostly accept cash saying that the card terminal is down. Their operation license has to be revoked and IRs and other legal authorities have to investigate in to this matter. Road in a day light! read more

RCs Towing - Towing Near Me - Van Nuys, California

Use any other tow service but these guys. Horrible attitudes Horrible service Poor quality Don't respect your cars at all. Scratched up my bmw read more

This company just tows cars to get money, my car was illegally towed, they pick and choose which car to pick up and my neighbor has even stopped them from taking cars. The office is disgusting, and they hassle you in the price of the tow. read more

RCs Towing - Towing Near Me - Van Nuys, California

Worst service and business on earth. Extremely rude, no service, absolute worst. Told us on Sunday if we pick up Monday, the charge will be $355, we show up on Monday, they told us the charge is $420. read more

They are so unprofessional. They team up with salsa and beer to have my truck towed, while i was paying customer. when I went to try to get it out, they told it was $465. Just for one night. I told them I didn't have the money, and that I was willing to surrender my title and key, but they said that I needed to pay. I say "I don't have any money " and they were like "still you need to pay " and I replied: "what part of I don't have any money you don't comprehend?" And then again their response was: "still, you need to pay." Now as I write this review, my truck is being sold, God knows for how much! Summarizing , they are the worse of the worse !!!!!! read more

Crooks. Came into OUR private lot, started towing a car off the lot, and wouldn't return it until we paid the $100 ransom. Also nicked the bumper on the brand new car in the process. Please stop fleecing people read more

My apartment complex unfortunately uses RC Towing services. However whenever they are needed RC Towing does nothing. Whenever there is a car parked illegally in a reserved spot, RC Towing does nothing. These were the cars parked illegally that RC Towing did nothing about even though their only job is to tow. read more

Watch out! This is a predatory towing company!!! They don't follow the law, they tow cars with no merit, they do not consider California law, and they tow cars even if they have no legal right to do so! They are rude and aggressive people! After they towed my car without legal authorization, they charged me $457.00 to get it out of their gated lot! The car was there for less than 15 minutes!! Grand scale rip-off!!! Awful place, awful people! They deserve to face criminal charges!!! RC stands for Ripoff Criminals! read more

This morning I watched a driver from this company accelerating his tow truck backwards at high speed through a crowded parking lot in our apartment complex. Upon backing onto the exit road he hit our parked car causing thousands of dollars of damage. When confronted a few minutes later, the driver denied all knowledge, saying that there are five different trucks operating on the property. Unlucky for him, we have dash cam footage of the incident which has been submitted in the police report. Avoid this company at all costs. read more

RCs Towing - Hit & Run damage by RC Towing driver. - Towing Near Me - Van Nuys, California

I wish I could give this place 0 stars. fuckin disgrace of a business they're running. They scam scam scam and are asleep while they have customers in line waiting to get their cars out at 8am(opening time)Hope this place fucking shuts down. Taking cars at 3am, while it wasn't even parked incorrectly. Hope you all rest in piss. read more

RCs Towing - Sleeping on the job , while it says they open at 8am. Been here for about 25 mins and this lazy bum hasn't woken up. - Towing Near Me - Van Nuys, California

Evil company! Scum of earth -- lowest of the low. RCs Towing Illegally snatched my car from Borekas Restaurant at 15030 Ventura Blvd. --while I was eating. I had been there not even 30 minutes and that lot allows for one hour. The ding-a-ling parking attendant Carlos sent RCs Towing a camera phone snap of 2 identical Teslas -- one of which belonged to me. No doubt -- I believe there is definitely a kick back scheme going on here. When I showed up to get my car without paying because I had done nothing wrong, I quickly learned that was not going to happen. One of the employees tried to slam my arm in the window as I blocked him from shutting it. I yelled so loud my head started pounding and I thought I was having a stroke. After that, I left to get cash and file a police report at the nearby Van Nuys station. When I went to pay, the woman said cash, or charge. I used cash, but if she said credit at first I could have rescued my car much sooner. Supposedly, the Police Commission can refund my $355 illegal tow charge. Since I have been displaced by the Palisades fire, i have not done that yet. read more

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If I would be able to leave 0 stars I would, so I'm leaving 1 They are putting bs fees, by ca law they have to charge 160 per 10 miles, but they are overcharging. Worker there physically hurtfully snatched tow bill from my hands while I was looking at charges. And also refused to show tow bill BBB complain filed read more

RCs Towing - Aggressive employee - Towing Near Me - Van Nuys, California

This was the worst towing experience of my life. The driver Jose ripped the undercarriage of my car causing my front bumper to also pull off and drag the ground. When I confronted him, he denied being at fault and was so rude to me. Be very careful using this company! They do not do their jobs correctly at all. So unprofessional and I now have to bill my insurance thousands of dollars to cover the damage for their mistake. read more

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If i could rate it 0 stars I would. Horrible customer service, extremely high cost and unreasonable towing. You can be away from your car for a second and you get it towed without explanation or reasonable suspicion. It's not like I left it there all day ! I also believe they work with people because they showed me text messages they received of somebody telling them to tow my car ! They just want pictures of my car and said "she left". Like yes I left my car in a parking lot parked on the customer side ? Hello ? read more

RC's Towing illegally towed my wife's car from a business parking lot where we are patrons. We were authorized to park there, and we will be suing. Know your rights and the regulations in California around towing. Many towing companies are predatory, operating with low-paid employees (often working nightshifts) that are not properly trained on the law. According to the public record it is surprisingly common to find violations creating a claim for a wrongful tow. You have rights against predatory towing! The law lists the penalty for predatory towing, as the towing company ending up owing you twice, or four times the towing and storage fees. We hope you will do your research and exercise your full rights to send a message to predatory towing companies like RC's Towing. Join the fight to rid our city of leeches like RC's towing. What a scummy way to make a living, out here stealing peoples cars, especially while our city is in peril with wildfires; deplorable! Google: suetowtrucks and learn more. read more

Had a great experience with RC Towing. Ronny was a huge help with me. My car, being a german made had problems with the computer after being towed. Ronny paid for everything to be fixed, offered me his own personal vehicle to drive while mine was in the shop, and made the experience better than what I expected. Great people who work here. Not to mention my car was also cleaned and detailed read more

Illegal towed my car from a private parking lot also for 451 dollars obsessive .. I called my security and management and they said they didn't call or approve this so I will also look into filing a claim and calling the police also filing a claim with the Better Business Bureau read more

They Towing MY CAR FOR NO DAMN REASON I was parking at my driveway I Saw them sleep in their job as tow car they take pic to the internet read more

RCs Towing - they destroyed my car so bad ima going sue RC - Towing Near Me - Van Nuys, California

When getting my car towed by the RC company was the worst ever traumatizing experience I have ever had with a tow company. I was moving furniture to my car which my mom was watching my car but had to come and open the door so I can get out with the furniture to put in my car . And we came back. The car was gone no less than three minutes they took my car meaning they were sitting by the door. They knew we was by the car putting furniture in there were no other way for me to park. I don't live at the apartment complex my mother she didn't have any parking spots for me but instead of asking us to move the car they just stood there and waited till she left to open the door for me and watch so when we arrived at the towing company . We arrived there before them when we called on the phone, the lady said my car wasn't even in the towing yard yet. So when we got there, they were puting my car in the tow yard and the guy told me that the price was $453 dollars and my car. Haven't even been there no less than 15 minutes when I told them they could've just took my car off truck they told me no they wanted to charge me a ridiculous amount. The guy who was handling. This was very nonchalant coldhearted talking in a very condescending and sarcastic demeanor and couldn't explain why they were charging me that much. He was not helpful at all , and when my mom tried to see my car and asked the man why couldn't we just get our things out of the car? He then proceeded to push and shove my mom which made her very angry and then when they wanted to say that she had assaulted the man when he opened the gate and let us and when the police ask for the footage they claim the there cameras was down When my mom was in the tow yard she then decided to stay in the car because she did not trust these people said that they would charge us every hour and I knew it was illegal. We called the police three times. The police didn't answer and then he laughed and said that the police wouldn't get here fast enough and we were gonna end up paying more money they had my mom stuck in the tow yard because they said that I couldn't pay with her card. I had to get my card I didn't have my card so they made me drive all the way back home to get my card when it didn't make sense because that's our family car, but it belong to me and they have my mom locked in the tow yard cause she wasn't leaving. She didn't trust these people for two hours didn't wanna let her out and then said she was trespassing when they let her in. the police had to come I told him everything but I had to file a complaint. I most definitely will be suing them because they had her in there for two hours. She had to use the bathroom and they didn't even wanna let her use the bathroom. They had her in that tow yard like a caged animal, this is the worst disgusting scam tow yard company I ever saw in my life and if you get tow by them, best of luck to you. You're gonna need every help you can get. I honestly hope that this place goes out of business because this is disgusting and degrading to anybody who gets a car tow by them they want you to pay a ridiculous amount of money and make up the prices as they go and then on the receipt, they wanna say that my car been in there for two days because the guy didn't let me get my car out until the day after when there service is 24 hours so they could try to justify why they're charging me that much but the police said they can't raise up the price so I'm definitely going to be going to court and suing this place for defamation of character and falsely accusing of someone and falsely charging. read more

Horrible! They delayed the process so that I would have to pay more! Horrible horrible service if you need a tow do not call them!

Illegally towed my car from a private parking lot. It's a scam. I Talked to police who took a theft report. I'm also taking this place to civil court. They didn't provide me a vehicle code violation for towing my car or any paper work regarding who towed my car and why. The security and management in charge of the location where my car was towed advised they did not call for tow and they did not give any permission to tow a vehicle off their parking lot. Parking lot security and management advised this RC towing company tow truck drivers enter and take cars from their lot then force drivers to pay them cash only in order to have cars returned. This is exactly what happened to me. Place is a scam. You're extorted to pay for your car or it will buildup 375 dollar charge a night. This is criminal. I will also be reporting to business Bureau. read more

I really thought my car was stuck, but RC came to the rescue!! What seemed like the only tow company in the valley that had all the proper equipment to get my car out from a low clearance garage with car that had a ruined ignition and electric emergency break that couldn't be released. Bless Ronnie and his guys!! read more

Horrible literally horrible. Staff are a**holes. They love the fact they towed your car not only that they mess it up because of how they tow it. read more