I had a really good experience with this body shop. They made the whole process super easy and took care of everything from start to finish. My car came out looking amazing, honestly better than it did before. The quality of the work was top notch and you can tell they really care about what they do. One thing I really appreciated was that my insurance didn't include rental car coverage, so I was expecting to be without a car while mine was getting fixed. Instead, they gave me a free rental so I wasn't stuck trying to figure out transportation. That helped me out a lot and took a lot of stress off my shoulders. Overall I couldn't be happier with the service and the way my car turned out. If you need body work done, I would definitely recommend them. read more

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Legends is a scam. First off some tow company that wasn't AAA came right away to pick up my vehicle and they took it to legends as it wasn't drivable I trusted that they would take it to a trustable location. the accident happened in Early May it is now late September almost October and the issue is finally resolved. When originally it was only suppose to take 4-6 weeks at most, Considering all the delays they unnecessarily imposed. But it all made sense after. While in this legend auto shop they damaged my vehicle and tried to claim it was part of the accident I was involved in they tried to blame my insurance but the appraiser took photos from the damages of the crash and saw that they weren't from the crash but that THE LEGEND SHOP was the one that caused these damages but they were caught in a lie and didn't work out so they were forced to repair the damages which took another 2 months. Apart from the horrible communication, they (ALEX Specifically) were purposely ignoring my phone calls and messages & when I finally got in contact they were rude and very dismissive. they would say they'd have it ready within a couple days I went to the at the beginning of September got there . when I was ready to pick the car up I drove to van nuys and the bumper that THEY damaged was not even put on the car. they said not yet COMPLETELY UNPROFESSIONAL. that happened a total of THREE TIMES where I drove to the shop just for them to tell me he vehicle wasn't ready. Finally when I went to go pick up my vehicle and it was reprogrammed all the engine lights were turned on, so I called to see if they can fix it and they said that they didn't know because they weren't able to drive the car which is completely false and a lie ,that's the way the damages happened to my car. We took it back that took another week and I'm finally getting my car September 29th. Overall, a horrible experience, horrible customer service no form of professional communication. I would never recommend this place to anyone. LEGENDS IS LEGENDARY AT UNPROFESSIONALISM & lack of responsibility and accountability. Legendary at misinforming customers. legendary at lying. read more

This place is an absolute scam. Please avoid at all costs. Do not be swayed by the good reviews here or on google. They are absolutely tow bandits. Was in an accident and what I thought was a nice person stopped to give me dash cam footage was actually a plant. We got a scam text pretending to be our cars emergency service, but in reality it was the scam towing coming to get our car. They took the car from the scene and wouldn't answer our calls until their body shop was raided. They claimed it was an audit, but they wanted us to release the car back to them but thankfully were able to get our car out of there. But they wouldn't have released the car to us otherwise. So thank god for that police raid. These people will charge you thousands to get your car out for bullshit charges. There is a special place for those who pray of victims of accidents and then try to extort them. And to the man who stopped and made me feel better about my accident, shame on you. Shame on you for causing me more stress on this accident. How dare you. Please read the filtered reviews and don't let these guys sweet talk you. They called the police raid an audit and said it happens every few years.They also parked our car in a red zone and then left it there for us to pay the ticket. So grateful for the police raid and getting our car out. It could have been so much worse. read more

After I was in an accident I was immediately called by an SOS number saying that they were with AAA and received an emergency signal from my car. Not sure how AAA knew immediately, but I gave them my location and a tow truck driver came immediately to tow my car. Come to find out it was not AAA that towed my car, but a bandit tow company that drove my car to Legends auto shop. Legends then proceeded to extort my insurance company with extremely high towing and storage fees. It took over a month for my insurance company to get my car released from this scam company and they ended up paying them well over market price to get my vehicle out. Now karma has been served as Legends auto was busted by the LAPD in a recent sting operation. These scammers work with predatory bandit tow companies that pretend to be called from your insurance company. They prey on confused and disoriented drivers ask them to sign documents so they can extort you and your insurance company for high tow and storage fees. Absolutely avoid at all costs and never allow any tow company to tow your car unless you call them yourselves. read more

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10/10 recommend amazing staff very helpful thank you for everything I will definitely recommend best service in town!

This is a scam, they replace everything in your car for no reason. If you love you vehicle don't take it here read more

Legends - Had my 2 months a week and replaced many parts for this small damage - Auto Repair Near Me - Los Angeles, California

This place is a scam operation. They were busted by the LAPD the day after they sent a Bandit Tow Truck after my son's car when he was in an accident. Called him and told him they were from the Dealer that sold him the car and they had received an alert. After we got the car back from LAPD impound lot we spoke to others that were also scammed and had letters from Legends demanding more $$ than the insurance company had paid. All a scam!! read more

My friend had an accident and happened to get her car into legends auto body. She asked for my help navigating the insurance company and rental cars and such and it was quite problematic to that point. Work had not been started on her car and I wanted to find out why. I called The shop and the two people she had worked with were Tino and Hector. Once speaking to Tino, he clarified what was happening with the insurance companies that was delaying the work. We talked for a while and came up with a plan and he assured me he was going to take good care of her and let her know what she could expect so far as the repair situation. Once they got involved on a more personal level things went smoothly and her car was repaired and return to her. read more

This review is for Pascal! Shout out to you! Pascal was efficient and wonderful to work with. He kept me updated throughout the progress and delivered my car looking brand new. Thank you Legends! read more

I just want to thank the whole legends team for helping me out from A to Z they helped me with my claims process as well as putting me in a complementary rental after I told them I don't have rental coverage. The team was very helpful I was stressing out for no reason service was above and beyond I will definitely be returning to legends very professional they know what they are doing. read more

Legends - My car after I picked it up from Legend. - Auto Repair Near Me - Los Angeles, California

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My car was totaled (which had never happened to me before) and they guided me through the process. They knew how things would play out every step of the way. When so much was in the air, it was very helpful to use their guidance to plan! read more

Alex and his crew helped me so much during my accident. This is the place to go. Do not hesitate to trust them with you car after a traumatic event. read more

I just want to start out by saying that I am so impressed with this business! My experience with other body shops has been not so good. They don't answer my calls or don't make sure that I understand whats going on every step of the way. Not Legend Auto Body. They never stopped calling me and updating me on whats going on with the repairs on my car and finished/delivered my car to me SO fast. I am so grateful that this is the body shop I chose to work with and honestly don't understand the negative reviews!!! Im glad I didn't read those reviews and let it influence how I felt! God forbid I get into another accident BUT if I do, I will 1000% choose Legend again, its truly the best! read more

Terrible customer service and poor-quality work. I won't be coming back, and I don't recommend them to anyone.

Avoid this place at all costs.! If you got hit, and someone comes up to you saying they saw the accident and then they say they have a video or information and they want to send you the information via txt that's the first red flag. That first "witness" wants to pretend to send you that info so they have your number. Then they send it to someone they affiliate with then that "affiliate" that will refer themselves to a certain "road side assistance agent" will call you and they say they got an alert from your vehicle that it got hit and it sent an alert. That "agent" then calls a tow truck. This person goes by "ALIS". His tow truck name is "Proper towing and transport". Btw this guy showed up to the scene fast! Like super fast. He then goes and takes the vehicle to this shop legend auto and meter and they say they have everything ready to go. They almost make the whole scenario and procedure so smooth that it's too good to be true. So my wife shows up with the driver there and they have this "money is to be made from this scam" attitude so they offer a car that is declared as her rental. But if you been in an accident you know for a rental, you most likely go to enterprise, rent a car, or any other rental spot. They don't just have a car on standby in their shop for you to rent.. and to top it off they claimed they had this C class Mercedes for her. all while she was going thru this process and she was letting me know what was going on. I did my research as well. They are scammers. They plan an accident not too big to cause major harm or commotion but enough to make you panic. The tow truck they use doesn't have any USDOT numbers, no MC or motor carrier displays, or any CA. They are unmarked. Which in the towing world, picking up vehicles with no ones consent or police being present that is called "BIRD DOGGING" that's illegal. So just for the record. I knew the plan they had as I quickly caught on and I told my wife to leaves take her car keys first and hold on to them and say she's just going to deal with our own insurance and they were very upset we didn't give them the business and it almost seemed like they wanted to force my wife to leave her car there.. and also they decide to record her as she leaves the shop. For what reason. I have no clue, but I can sure say this, it's getting investigated for sure. read more

Legends - Auto Repair Near Me - Los Angeles, California

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they broke my windshield and refused to pay even with proof!! my car did not start 10 minutes after i brought it out their shop!! this was the owners texts messages!!! report to ***bar of automotive repair, better business bureau*** make police report*** police are aware of all reports made to this shop!!! they are scamming people while theyre vulnerable !!! fr. couldn't even let me use the rental until they figured out the problem with my car.. toyota camry 2023 read more

Want to thank the entire staff at legends. I was involved in a car wreck and have heard of legends quality work in the past. I called for service and was taken care of immediately. Alex even help deal with my insurance and make the process as smooth as possible. Truly unmatched value ! Hit these guys up . They take pride in their work ! Definitely recommend 10/10 read more

Just got my car fixed with legends they took good care of me and did a perfect job on it

Legends is the most RELIABLE FAST WORKING BODY SHOP I could have of choose for my Mercedez , it was total lost and they picked up my car in a speed of light at 3am . They made sure I was good and felt safe . Very TRUSTABLE I will defitnelty recommend them !!! They have amazing costumer service and very good vibes read more

This operation is total fraud, My car was involved in an accident in Hollywood on Sat. At 11 pm, this tow truck showed up in 2 minutes and towed the car. Without my approval the car was taken to Legend Auto . I called Sunday to get my car and they said they are closed .Monday I went to get my car , they charged me $2300 for 2 days storage and tow. Alex forced me to pay $2300 in cash ,otherwise they would not release my car. Alex would not even release the name of the tow truck driver. Apparently their tow truck drives around Hollywood and as soon as there is an accident, they pick up the car and tow it to this place, and charge these illegal fees. If this has happened to you, file a complaint with the city of Van Nays, city of Los Angeles district attorney's office and also the Bureau of Automotive Repair. If you do not get your refund you can take them to the Small Claim court . read more

Almost killed meAfter 2 years of holding my car they gave it back to me with a major gas leak and told me it was just the smell from sitting around for 2 years. - They kept my car for 2 years after I paid $5k in cash to get it repaired - They added damages to it (see b4 and after photos) - Drove it without the licence plate and crashed it - tried to force me to do an insurance claim I didn't want to do - left it parked outside accumulating tickets until it got towed totaling $2200 in tickets and towing - released it after 2 years (25 months) with still broken parts to get fixed I asked about the smell many times because I was heading to my home in Las Vegas and wanted to make sure I would be safe on the 5h trip. They told me it was normal. I didn't feel safe so I took it straight to Mercedes Keyes and they told me I could have exploded on my way to vegas because of the very bad leak. After playing me for 2 years and me threatening to sue them for all the cost accrued in 2 years (2 years of car payment and insurance, registration, car rides, having to buy a new car etc) I flew in to LA to pick up my car the day they said would be ready after 2 years of wait and each day they said one more day until 9 days later with hotel fees and missed work etc Now I have a $2500 Mercedes service bill to add to all the cost incurred and I have to stay in LA FOR ANOTHER WEEK UNTIL Ly car is repaired by Mercedes. I tried to work things out with Alex but he ignores me and tells me to go forward with lawsuit. It's so unbelievable ! Alex is a very bad person. read more

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HIGHLY RECOMMEND!!! Best service. Alex was great to work with. They are the best in town, hands down Fast and efficient, even took care of my bumper after it was already fixed and I had pulled it slightly off with a curb, no questions asked. Super accommodating! So Thankful for Alex and his crew. Thanks again guys!! read more

Very happy with their service , they repaired my car after severe damage from an accident , and also gave me a ride from rent a car once car was fixed . I highly recommend them ! read more

Got great customer service from Legends. Pascal with Legend was friendly helpful and got back to me right away. He was there to provide access to my towed vehicle and helped me get into the car when car locked me out. He went out of his way to make sure I left happy. Thanks Sir! Constantine, hope ur July 4th wedding is a blast! read more

Amazing work like always. I have been going to this place for years for all my car issues. Alex and his team always go above and beyond. Thankful for them and will continue to recommend this place to all my friends and family. read more

These people are pirates, my wife got in a car accident and was contacted by a person who was impersonating a Lexus protection plan representative" they sent us a text referring this shop and we fell for the scam and had them tow our vehicle. Little did we know we were being played. I talked to my attorney and he immediately warned me about scams such as these. So my wife went to get our car out. After speaking with the owner of this buisness, he said they don't charge any fees for towing or storing the vehicle. But as my wife was trying to take out our car, they got angry and tried to make us sign a power of attorney to get money out of us. We decline to sign and so they charge my insurance $1500 just to get the car out. This guys are professional scammers and send their people on the site of accidents and trick the people in saying "they have dashcam footage of the accident" so that they can get your phone number to then contact you impersonating some insurance company. This is all a scam to lock people in their buisness. I AM SOUNDING THE ALARM!!! STAY AWAY FROM THIS BUISNESS!!!!!!! read more

These people are a bunch of scammers!!!! I was in a car accident and immediately 2 guys came up to my husband and myself saying they have a dashcam and have a video of the whole accident. They got our number to send the so called video and instead called us as Lexus protection plan SOS and where so convincing that we actually went through a process of towing our car to get it inspected and fixed for us. We recently found out it's a scam and they were going to hold our car hostage for 3-4 weeks now we have to pay over $1,000 to get it back. It's only been sitting for one day. I'm fuming! I only pray they haven't and don't touch my car because I've read other reviews and I'm afraid to see more damages to the car. Do not do business with these people they're also very rude! read more

Best body shop , many times saved me .Definitely recommend to everyone. Owner is amazing guy

Amazing body shop. Excellent work, known them for 10 years wouldn't trust anyone as much as them with my cars and I would recommend anyone to use them. The staff are friendly and helpful and my experience has been impeccable. Thank you so much. read more

best auto repair service in Van Nuys. Any work you need to any kind of vehicle SARR LEGEND DOES IT THE BEST they make your car feel BRANDNEW ‼ read more

Legends - Rolls Royce Ghost - Auto Repair Near Me - Los Angeles, California

Great service. On top of everything as they are great to communicate With you 24/7, as I strongly recommend this place to everyone.

Legend Auto & Meter and its brilliant team did an amazing job fixing my car. They value your time, and are always very punctual, professional and friendly!!! My car looks brand new read more

Good service. And Chris was very kind, professional and resourceful. Really appreciate it.

M'y car got badly damaged in two accidents, but Alex and his team restored her to PERFECTION The exterior looks impeccable! The interior detailing was superb as well! Also, the customer service - Alex provided me with timely updates along the way, necessary help with the rental car and support through the entire process. I am very happy to have my car back so beautiful Thank you read more

Legends - Repaired! - Auto Repair Near Me - Los Angeles, California

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I can't say enough good things about Legends body Shop. The work they did on my car was absolutely top tier--flawless from start to finish. It honestly looked perfect, like it had never even been touched. The customer service was just as impressive--professional, friendly, and genuinely caring. They kept me updated every step of the way, and the turnaround time was better than I could've hoped for. I couldn't ask for a better experience. If you need quality work done by people who take pride in what they do, this is the place. Highly recommend! read more

This story is personal and I was embarrassed. But being that my car is back to normal. I want to share my experience with Legend. My car was vandalized by my ex boyfriend and my car was in a hit in run. Explains the bumper. I went to Alex with my story and he showed me compassion. Alex was very responsive from the beginning to the end. Always kept me updated. His team did such a great job! I cried when I left the shop because I was no longer embarrassed by the damage of my car. Looks like it left the dealership. Thank you Legend read more

I had my first accident and it was late. Tino took me in and made sure I left with a rental. He was professional and extremely knowledgeable. Lesss than two weeks later I got my car back. Omg. Wow! Amazing. Looked better than it did before. Bonobos the shit! Alex the owner is the shit! Everyone that works there is top notch and I wouldn't EVVERRRRRRRR GO ANYWHERE ELSE. I'm not from CA. Everyone hustles here. Tino made me feel right when I was feeling wrong. Alex was so professional...EVERYONE IS AUTHENTIC. Wow. Thanks guys...my friends that referred me were not lying. You all helped me out so much. Thank you. I write this review with sincerity. HIGHLY RECOMMENDED read more

Alex and his team at Legend Auto are truly professional! He kept his word and completed the repair on my MBZ in reasonable time. Alex followed up with me and made sure I was fully satisfied with all the work he completed. Highly recommend Legend Auto to anyone looking for quality and value! Louis R. read more

I absolutely love this bodyshop. The customer service was a 10/10. Any problem that I came to them with they just came back with a good solution to help me. I definitely appreciate all the help after getting into an accident and will be referring them to everyone from now on. read more

I had the best experience with this Bodyshop; finally, somewhere I can come back to that does high-quality work! My friend referred me to them, and they took care of me from the moment my car got to their Bodyshop. I highly would recommend!!! read more