Mark came out within only 20 minutes of my call to help us with a battery service for 2 separate cars. He tested both vehicles first and as it turned out, one vehicle did NOT need a battery after all. He said he believes it needed a new fuel pump instead. I was impressed that he didn't try and sell me one anyway! Beyond that, he physically helped me move that same vehicle (In neutral) into my driveway to get it off the street. He was polite, courteous and efficient. I would highly recommend RBS Towing to anyone searching for this kind of service. Especially if Mark answers the call! :) read more

Today I called AAA They sent Andrew & Mark from RBS Towing They arrived within 20 minutes We had a locked car with a missing Key FOB Not an easy solution, But they prevailed They opened the car These 2 Men were very Polite & Professional We are Blessed to have them in our community Thank You Jim read more

RBS is so amazing! I hit a rock on the 67 by Slaughterhouse Ln. And busted the rim and killed two tires and they came from Ramona to take me to Country Tire and the driver was really great! read more

Guy with the flatbed seemed drunk just now. Coming up the hill from San Pasqual going 20-30mph the entire time, ignoring the taxpayer funded turn outs for slow vehicles with a long line of cars behind him. Crossing the center double yellow several times.....why would anyone trust them with your vehicle if that is the skill/consideration they give to the public? read more

RBS towing came to my property to remove a vehicle who had veered off the road onto my property. While removing, they damaged my concrete driveway only poured 2yrs prior. I spoke with the manager and he stated he would make sure it was repaired. He sent someone out to look at it and they validated the needed repairs and stated they would provide their recommendations to RBS. I did not hear back from RBS, so I called him again and he stated he was running a little behind but would send the gentlemen out to do the repairs. That was 3 months ago and I've heard nothing. I'm going to try again. read more

Fast clean service. Tow truck driver courteous and efficient. Would use the tow service again. read more

Thank you Joseph!! Quick pick up..great customer service!!! Helped unload my groceries, considering that my car was being towed, it was a great experience!! read more

Trash place. Said they open at 8 and they don't they have to be by appointment which is a lie. Waited already till 8 so they can open and now I'm just sitting outside to get my car. Tweakville read more

Just met RBS and Wesley through AAA for towing. My BMW electric vehicle was down to 1 mile range, so I was stuck. I needed a flatbed truck only, and that's what he brought. He admitted not knowing much about EVs, but he sure as heck knew where the EV chargers were located in Ramona! He towed me less than 2 miles to the ChargePoint at the 99 Cents store, which was within my 7 mile free limit for AAA. What's cool is that his helpful, local knowledge saved me almost $100 for the billable portion of my tow all the way home. In my experience, this honestly and integrity is unheard of in the towing industry! Not only that, he gave me a lift to a place where I could have breakfast while the car charges. Definitely recommend for my next out-of-pocket tow, too! read more

I locked my keys in my car after a long 8 mile hike. It was cold and windy. Rbs Towing came to my rescue and helped me back into my car. Very nice and professional. Offered to let me sit in the truck to warm up while he unlocked my car. Great service! read more

They've gone down hill since getting new ownership. Drivers are unsafe on the roads, customer service doesn't exist, and they're not accountable for their actions. I hope they lose their AAA contract. read more

I had a great experience with RBS towing recently. The lady that answered the phone was very friendly and quick to get me a quote to tow my truck to the dealership. The driver Westley showed up quick and was a very nice guy. They got my vehicle there safe and sound. Zero complaints. Would definitely recommend them. Thank you RBS for your help. read more

Rbs Towing - Towing Near Me - Ramona, California

Love them. I had an accident and RBS came to pick up my car and take it to Escondido for repairs. They were on time, quick and easy careful hooking up my car. Most of all, the driver set my mind at ease because he knew the body shop owners and gave a great recommendation to their business, I had already had a bad experience with a local shop, so I was relieved that he had some insight on Escondido Fix Auto. He helped turn my bad experience into a good one. read more

Since when did towing companies start charging hourly fees from when you make the call for service? Customer Service was not helpful at all. Rip off read more

The worst experience of my life. NEVER use this company, unless you enjoy being left on the side of the road in the dead of night. This company does not honor its appointments and does not keep you informed. They lie when called, saying they are 20 minutes away. An hour later, they are still not there. No discou ts, and I was quoted a service that was twice what I was originally quoted. Awful. This is where Customer service comes to die. If I could give them fewer stars, I would. read more

My car died on the side of the road and they were very fast, helpful, kind, and professional! I love the new service under the new owners. Some of the kindest business owners in the community that i have met! read more

I can't say enough about RBS!!! They are the nicest and most kind people ever. Wesley moved my RV yesterday and was so patient and professional!!! I just had hip replacement surgery and he looked out for me and made sure my walker was always close to me. Sweet guy!!! He's moved me more than once and is professional and a perfectionist. He goes above and beyond for his customers. The owner was with him also and was a great guy too. If I could give Wesley and RBS more stars I would. Better than great company!!!! read more

Only gave 2 stars because the tow truck driver went above and beyond had the office not been rude and,unprofessional this would have been a 5 star review... again the driver I could not have asked for more but my receipt said $67. My bank statement said $109....I called and asked what the hookup fee and per mile fee is. The rude individual persisted on asking what vehicle it was for, so I too persisted in return asking what their hook up and per mile fee is. The employee (who claimed to be the owner) said they charge a min 0f 150 ( which was odd because I was only charged 109 so I called him out on that statement and then he persisted to know the vehicle so I let him know, he looked it up and said it was recorded as 9 miles for the tow ( which via Google maps was 2.2 miles) so I told him the actual mileage for the tow and he claimed the excess would be refunded. I said to him that them charging extra for no reason is not right. He said our program said it was towed that far, so I asked him "what system do you guys use?" He replied "that's not your business" the conversation went on from there and got heated to the point where he was using cuss words at me and hung up on me after I asked him why he was representing rbs towing this way.....had this review been for the driver only it would be a 5 star review....but the person I spoke to dropped it to a 2 star and it's only 2 star only because of the driver, otherwise it would be a zero star if I could! This site apparently will not let you fix punctuation errors so sorry about those‍ read more

Rbs Towing - Driver for this company was amazing. The people on the phone were crazy rude and should be taught customer service! - Towing Near Me - Ramona, California

So I blew my passenger side spindle up pretty high on black mountain truck trail. And if you've never driven this road, it's a single lane, curvy, very bumpy and rocky road. With some very sharp hairpin turns. I called one tow company and they bailed out after getting halfway up the trail to me, and I stood there and watched as they turned around and left. This driver, though, drove up in the middle of the night. Well after sunset. And got my big truck down the mountain safely. Amazing driver. And the dispatch person was very helpful and extremely willing to help as well. Great company. read more

Rbs Towing - This was one of the widest spots in the road this man drove up. - Towing Near Me - Ramona, California

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The owner was very nice and professional. Made the task of getting my car towed less stressful overall. I would highly recommend this company for anybody needing to be towed. Hopefully I wont have to, but if I ever need a tow I will call him again. read more

My tire popped while driving on the highway it was such a scary experience! RBS Towing came to help me so quickly and really comforted me during this experience. They were super nice and helpful. Mark was super nice and changed my tire in seconds he was a really caring guy!! read more

BEST BEST EVER!!! THE OWNER came to help this stranded older woman. Lol. The owner is so professional and kind!!! Eric M. Is a very wonderful young man that works here too. This is the most amazing towing company. Don't hesitate to call them. Thank you from the bottom of my heart for helping me today. You are awesome read more

Marshall, Dave & Aaron are masters of the towing art. This Subaru Outback was less than 6 inches from dropping 16+ ft. Into a concrete culvert (see photos). The deer lived... I thought, and priced out, only a crane could get the car without rolling it down. Using two "snatch & drag" trucks, Marshall & Dave walked the rear end up & out while stabilizing the front to keep it from rolling. These guys could pull seeds out of a watermelon with those cables without rind breakage. Somehow, the car was undamaged (except for minor brush scratches) and completely drivable. Now that's an optimum outcome! Well Done Guys! Use RBS. They're Good. read more

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My battery died I called auto Mobil club they sent DBS on time the battery needed to be replaced within 5 minutes a new battery was installed and I was in my way. I've used them before. Always prompt and courteous read more

I have a very dear friend that was involved in a very bad motorcycle accident around the 9th he has been in a trauma center since you charged him over 1000$ to store his very damaged bike you should be ashame for them outrages prices I pray non of your family member end up in an accident and the towing company robes them blind you should get on your knees and ask for forgiveness read more

Such kind new owners ! I had a problem with my car battery and they were at my assistance within 10 minutes. They got the job done and we're super nice and helpful. Definitely recommend and will be calling again!! read more

I have dealt with RBS Towing numerous times during my nearly 30 year residence in this area. They have always been professional, punctual, competent and friendly. This time was no different. After having been left hanging by another tow company who didn't show up, RBS saved us by meeting us for the keys and then retrieving our vehicle from an unsafe location- quickly. They brought it to a location of our choice instead of insisting on taking it to one of theirs and they accepted AAA! Our driver went above and beyond, was incredibly fast and efficient and operated with safety in mind. They respect that they are in a position of trust and good faith and people are depending on them. THIS is what a tow company should be all about. read more

Very prompt service. We had an elderly lady lock her keys in the car. RBS was there in about 20 minutes and had her keys to her quickly. Thank you for being available on Super Bowl Sunday! read more

Early Sunday morning I had my 350z break down and immediately call Roadside assistance through my insurance. After almost 2 hours they finally found a company to tow R.B.S. Chris showed up in less than ten minutes and was extremely helpful. I highly recommend! Helpful hint: Next time use AAA there Faster and more Knowledgeable about how to tow high end cars. read more

Rbs Towing - Chris hooking up the right way. - Towing Near Me - Ramona, California

AAA connected me to RBS toeing on two separate occasions. One I had a flat tire in the rain. The driver was so accommodating made sure my daughter and I were safe and warm and he showed up so fast. The second occasion I had a blow out on my way home needed a tow, different driver knew exactly where I was and was able to get me in my steep drive way. Super friendly and fast. Great service!!! read more

Broke down on 67 during rush hour in a bad spot. Dwayne from RBS called back right away and said 20 mins eta. Showed up in 10. Took the car direct to a Poway dealer and said he'd take care of the paperwork so we could get straight home. Awesome guy, awesome company. He deserves a raise for sure read more

These are the guys you're going to want if you need a tow. John F. went over and above for a late night tow in the middle of the desert. Can't recommend him enough. read more

Had a flat tire early in the morning and they came out quick and where very kind and helpful. Thank you so much!

Being in a car accident is never good. Yesterday we had to go through this in the family, but Joyce at RBS Towing and Donna, Crystal and Frank at Fix Auto we're so sweet, helpful, thoughtful and caring. They helped me understand what would happen and the process and really care about the ordeal we endured. Thank you so much!! It is amazing to have a friendly and helpful business with top notch people who work there! Thank you so much for all of your help read more

My wife had a flat tire and USAA's Roadside Assistance called RBS to come help. The driver arrived and determined that the proper wrench to remove the lug nuts was not in the vehicle and the wrenches he had would not work. Upon hearing this I was surprised as it's a new 2017 Volvo that we just got a few months ago and all the tire changing tools were neatly packed as they should be with no sign of ever being used. I wasn't there during this time so I had to take the tow truck driver's word for it. We set up a tow to the closest dealership so they would have the proper tool. Almost two hours later (17 mile tow) the car arrives at the dealership (after hours, around 12:30 am) and I meet my wife and the driver there. My wife informed me that when the car was placed on the truck, the hook securing the car was at an angle that it scratched up the lower front bumper when put on the truck (ugh..). We then spend 45 minutes on the phone with the towing company and USAA because RBS wanted to charge us $55 for the portion of the tow that was not covered by USAA. Our argument was we should have known there was a charge before agreeing to the tow. Finally, RBS agrees to comp the difference and they allow the car to come off the truck. It's been over 3 hours now and it well past 1 in the morning. I open the trunk, inspect the tools and take a close look at the tires. The lug nuts have a plastic cap over them which the driver didn't realize had to be removed. Once removed, the lug wrench that came with the car fit perfectly (of course). Pissed off at this point, I told the driver to leave and in 15 minutes I had the tire changed and we were on our way. Bottom line - the tow truck driver lacked the mental acuity to change a tire. It's a new car, and if it seemed the wrench didn't fit he should have looked at the owners manual which was in the glove box, although a close inspection of the wheel made it obvious. What should have been a simple tire change turned into a four hour, 2am ridiculous ordeal. read more

THANK YOU CHARLES for towing my car. I was stuck in the middle of no where and he came and rescued me and had me on my way in minutes. I've never been more grateful. He was also very polite and very professional. AAA had initially sent another towing company Premier something or other but guy 3/4 way to where I was said "It's not in my jurisdiction" despite being just a handful of miles from me, ugh!!! Charles got there as soon as possible driving all the way from Ramona and I couldn't be more grateful for his presence. Again, thank you RBS and Charles!!! read more

Robert assisted me with a flat tire. What an absolute ray of sunshine he was. Professional, fast, and very funny too! Thanks Robert!

This place is such a scam! I ran out of gas and so I called to see how long I would have to wait and how much it would cost. They quoted around 40 and said it would be about 20 minutes, not too bad! An hour and 15 minutes later the driver shows up. My driver was super chill so ah whatever right? Wrong. He wrote 35 service fee then 9 for gas but when he called in to run my credit card all of a sudden it's $60 for service and $9 for gas. So whatever I'm on the side of the road for over an hour what can I do? I call the manager who says well he's new and I have no idea why she said that. He was a total douche. No apology nothing! So pretty much they convinced me of a great deal then when they had me wait so id want to just go home they jacked the price. Lesson learned I guess don't trust a two service! Or pay attention to my gas! read more

Rbs Towing - They will rip you off and not even try to hide it! - Towing Near Me - Ramona, California

Great people! Paul was so careful with my car and took his time to do the best job with no damage to my car! I high centered it on a rock wall and he was careful to have me test it before driving it home. Very professional and couldn't ask for better!!! read more

Needed a tow off of Palomar mountain and didn't have an address. David at RBS showed up no problem, pulled my low clearance vehicle on the flatbed with no issues. Drove me back to San Diego and even crawled under the bumper to look for an emergency trunk release. Coordinated with locksmith as well and the process was about as good as you could ask for given the unfortunate circumstances. . read more