Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Just called after reading wonderful review. They won't even come to property They asked me…read morelots of questions. One I answered if the bill is thousands of dolllars I would use insurance if not I will pay out of pocket. The lady's as so rude I no longer believe there reviews I read. Business owners Your review starts with the people whom answer the phone.

I am writing to express my extreme dissatisfaction with the full repipe service performed at my…read morehome. While I originally did not intend to leave a formal review, the number of issues I have encountered is unacceptable. I have experienced leaks throughout the system. I have even had to purchase my own crimping tool to repair pipes myself. Additionally, all of the piping in my bathroom required replacement. Most recently, I discovered that the main line entering the house has no support and is completely loose as water flows through it. I chose not to contact you for repairs because I no longer felt comfortable having your team at my property. I am sharing this feedback to document the poor quality of workmanship and the significant repairs I have had to undertake on my own.

Have used Gil for several years with no issues however recently the other guys who work for him…read morehave been sent out to jobs at my properties and they have been terrible. They came out to do a leak detection and ended up leaving huge holes in the ceiling and walls and then told me they cant figure out how to fix the issue but still charged me a large fee. They were also used to clear a main line clog, charged us $400 and within 8 hours the plumbing was backing up again. He told me to come back out there would be another fee. Will not use them again.

Probably my second favorite plumbing company to refer home owners or other air b n b owners to…read more They do great work at a consistent pace and have modestly set prices. They also have no issue with completing work while I am not present and billing me without me having to drive all the way to property. Thanks again guys!!!

I decided to re-pipe our home in Lake Arrowhead and got 3 quotes and not only was Pinnacle Plumbing…read morethe lowest price, their quote was the most detail explaining the work to be completed. We schedule the date which started on time and was completed in 4 days which was quoted. The work was completed with detail and I was very satisfied with the crew. I added a whole house water filter and RO water purifier and the additional cost was very reasonable. In addition they installed a Naviance on-demand water heater which has been a great addition. Will use and recommend Pinnacle Plumbing. Thanks and very happy to re-placing 60 year old galvanize pipe with Pex-pipe. D Frank

My 20+ year-old air conditioner was no longer producing enough cold air, so I called Henley's…read morePlumbing & Air hoping to schedule an appointment as soon as possible. The customer service representative was friendly, courteous, and professional. Although there were no appointments available that day, I asked if there was any chance a technician could come out the same day. She kindly placed me on their urgent service list and said she would keep me updated if an opening became available. Fortunately, they were able to fit me in that very evening. To my pleasant surprise, I received a personal call from Louie--the same technician who expertly diagnosed and repaired my HVAC heater back in December 2025 after another company had failed to identify the problem correctly. Even though it was after 5:00 p.m., Louie came out with a positive attitude, quickly diagnosed the issue with my air conditioner, and had it running properly again in no time. His knowledge, professionalism, and willingness to go the extra mile are truly exceptional. I couldn't be happier with the service I received. If you want an honest technician with outstanding diagnostic skills, I highly recommend asking for Louie. He's the reason I continue to trust Henley's Plumbing & Air with my HVAC needs.

I hired Henley's Plumbing & Air in September 2024 for what should have been a routine water-heater…read moreflush. During the service, the technician broke the factory drain-valve stem and the repair turned into exposed piping routed through a hole cut into the front cover of the unit. I began sending photos and requesting a proper resolution by November 2024. In December, I provided the model and serial information they requested. Gary, who I understand is the owner, also told me he would resolve the issue. However, I was repeatedly told the replacement parts, including the cover, were difficult to obtain. I specifically asked that the manufacturer be contacted, but the problem was never corrected. More than a year later, the water heater still has a hole in the front cover and an exposed drain assembly sticking out of it. I spent months following up by text and giving the company opportunities to make this right. The original mistake was frustrating, but the bigger issue was the lack of follow-through after the owner promised a resolution. Based on the unfinished repair and the amount of time this remained unresolved, I cannot recommend Henley's Plumbing & Air.

Total rip off Guy said they need 650 base for any job done…read moreto cover bloated overhead. A hour job was quoted at 850. I called their bluff and soldered my own pipe with 120 bucks on material. This plumbing company is predatory and takes advantage of ignorance. Hire a local self employed plumber for 1/4 the cost. These plumbers are too scared and lazy to get their own van, they could make more and charge less. Boycott these guys. Plumber said our soceity is messed up, no, this company is messed up I won't pay 500 premium for a facade.

Took time off to get some Plumbing done. Sent owner pics. of job, very self explanatory. Plumber…read moreshowed up and quoted a price at least 40% higher than going rates. I agreed knowing I would be writing this review later. 100.00 standard cheapo part and 50 minutes later I paid the 700.00. That's 600.00 per hour. Owner retorted "driving time" and "part sourcing." Now, suddenly we added dishonesty to exorbitant pricing.

Northstar was at our house to see how our Airconditioning system is doing. The technician's name…read moreis Andrew. He is friendly and did a good job. Some technicians are more to sell new products or services. Not Andrew. He concentrated on his maintenance service job. We felt easy with him and hope he will return for the next maintenance service.

We did a full re-pipe of the cabin. Fabiola C. and Adolfo…read moreRojo were amazing. They were able to knock the entire job out in one day. I was surprised by how well they cleaned up the area and removed all the old pipes. We've used this company in the past for some toilet repairs, and you can see why they are a Trusted business. I would highly recommend Northstar.

we have a slow to no draining kitchen sink and Phillip manage to help us with it!! theyre very…read morefriendly, knowledgeable and have very reasonable price!!! will definitely consider their service as long term in case we got into another issue

Needed to reach out again for our continued issue. There is a back unit built on a garage so this…read moretime, they went through that plumbing. Discussed potential future fixes for current minor concerns and for now, found a plastic piece in the pipes that could be what's been causing our ongoing issue. Also, just over time, these pipes got greasy from grease that can get down the sink from even just cleaning dirty plates. Our 1st and quickest option was a jet flow process. We did this and it did clean out the pipes and got that plastic piece out. We are continuing to monitor our situation and discussing future needs for the pipes anyways but per usual, Always Ready Plumbing and Drain was amazing. They arrived quickly, always super friendly, professional and efficient, and the pricing was still fair for what was needed this time as well. I continue to not be able to rave enough about them! Thank you again!!!!

Ray's quick response on an estimate and the expertise and ability to get the work done the next day…read moreon a non-standard plumbing problem made Ray's Plumbing our new go to. He has an experienced crew and he's licensed, which many of the plumbers in the Lake Arrowhead area aren't. His end price was what we expected for a professional plumbing service. We will definitely recommend him to all our friends!

Absolutely the best experience I've ever had with a plumber. Quick, knowledgeable and no wishy…read morewashy stuff. Straight up, quick and I really appreciated their help. My shower was seemingly possessed by a demon and they fixed it in less than an hour! Worth every penny and will be my new go to plumber! Thank you so much!

Had Barkley completely replace an outdoor faucet with a different style as well as stabilize the…read moreline to the faucet. Showed up on-time and completed the job perfectly.

I had a leak in my water main line between the meter at the street and my house. The line was an…read moreold galvanized pipe which needed to be replaced. I called several plumbers for quotes. The first quote I received was very high and the plumber would not be able to schedule the job for 3 weeks. I was very pleased to get the quote from Lyle which was a lot lower and he would be able to start the work immediately. In two days his team dug the trench, installed a new 3/4" poly line and filled in the trench. Lyle even added a customer shut off valve after the meter for no additional charge. I highly recommend Lyle Barkley.