Took time off to get some Plumbing done. Sent owner pics. of job, very self explanatory. Plumber…read moreshowed up and quoted a price at least 40% higher than going rates. I agreed knowing I would be writing this review later. 100.00 standard cheapo part and 50 minutes later I paid the 700.00. That's 600.00 per hour. Owner retorted "driving time" and "part sourcing." Now, suddenly we added dishonesty to exorbitant pricing.

Total rip off Guy said they need 650 base for any job done…read moreto cover bloated overhead. A hour job was quoted at 850. I called their bluff and soldered my own pipe with 120 bucks on material. This plumbing company is predatory and takes advantage of ignorance. Hire a local self employed plumber for 1/4 the cost. These plumbers are too scared and lazy to get their own van, they could make more and charge less. Boycott these guys. Plumber said our soceity is messed up, no, this company is messed up I won't pay 500 premium for a facade.

Probably my second favorite plumbing company to refer home owners or other air b n b owners to…read more They do great work at a consistent pace and have modestly set prices. They also have no issue with completing work while I am not present and billing me without me having to drive all the way to property. Thanks again guys!!!

I decided to re-pipe our home in Lake Arrowhead and got 3 quotes and not only was Pinnacle Plumbing…read morethe lowest price, their quote was the most detail explaining the work to be completed. We schedule the date which started on time and was completed in 4 days which was quoted. The work was completed with detail and I was very satisfied with the crew. I added a whole house water filter and RO water purifier and the additional cost was very reasonable. In addition they installed a Naviance on-demand water heater which has been a great addition. Will use and recommend Pinnacle Plumbing. Thanks and very happy to re-placing 60 year old galvanize pipe with Pex-pipe. D Frank

Efficient, knowledgable, gets the job done. Had a review of plumbing in general before putting my…read morehouse on the market. Rick was able to manage minor issues on the spot such as a vent for the dishwasher and luckily no leaks were found

Came out promptly, excellent service from a professional! Had to redo substandard work. Couldn't…read morehave been happier! Very knowledgeable with mountain plumbing, yes there's a difference! Will definitely call again! Thank you!

Fast, honest, and affordable! He showed up right away for an emergency call and did great work…read more Definitely recommending him.

Do yourself a favor and call them first. This company has…read more"Pride In Ownership"! I used them first 6 years ago when I moved on the Mountain and use them for all my plumbing needs. They are a joy to work with, fast, fare, honest, reliable and do quality work. I've come to learn it's a family trade and their experience shows in their work and customer service. Gilbert, the owner is lighting responsive, down to earth and makes sure you're taken care of. I've mainly have had Gilbert, Chris, Erin and Jordan. I just want to give them a Big Thanks on Yelp and let you Yelpers know- this company is GREAT. I'll just add this... maybe I'm picky, but I've had a hard time finding reliable, quality companies on the mountain for many services like tree trimming, asphalt work, snow plowing.... This is a company I am thankful for and will be sticking with.

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

New to the IE so I was in need of finding someone to install a water system. The high ratings…read morespeaks for itself. Communication is great. They work with you with time availability and they keep their word with pricing. I felt like they will treat your home like their own. From the beginning when Robert introduced and wiped his shoes on the doormat I knew I picked the right one. Thanks again!

Had an issue again just 2 weeks later. Obviously had to call these guys! Richard answered and had…read morePhillip our way within 10 minutes! Phillip did his thing and it took about maybe 15 minutes? But he got it unclogged and was even able to show some residual tissue of sorts that did come up with the snake. Again, another great visit. Professional, friendly and efficient!! Now, we hope to have no more issues but we know who we are reaching out to if this continues and maybe (but hopefully not) ends up being something more that may need to be dug up and replaced. Thanks again Always Ready! You guys are really the best!

very responsive and professional good price and service…read more while other plumbers tried to upsell Henley's accepted the project and did excellent work

I've relied on this company for HVAC services many times over the years, so it's genuinely…read moredisappointing to write this. What should have been a straightforward thermostat reinstallation and programming job turned into a nearly week-long ordeal defined by poor communication, lack of preparation, and zero follow-through. When I called to schedule the appointment, I was thorough. I mentioned the building is two storeys and that the technician would likely need a long ladder to access the rooftop compressors. I also specifically requested to be contacted directly if anything changed or if unexpected costs came up. Simple enough, right? The day of the appointment, the technician was scheduled to arrive between 10 and 12 PM. By noon, no one had shown up and no one had called. I reached out myself, only to be told he was running late on another job and wouldn't arrive until 2 PM at the earliest. A courtesy call would have gone a long way. Instead, I sat waiting with no update whatsoever. When he finally arrived, there was no direct communication from him either. I had to ask my tenant to pass along a message to have him call me. He confirmed the issue was exactly what I had described when booking: a thermostat that needed to be reprogrammed and rewired. Progress, finally. Or so I thought. A short while later, my tenant informed me the technician had left without completing the job. The reason? He hadn't brought a long enough ladder to access the roof, the very thing I had flagged when I made the appointment. The next day came and went. No technician, no call, no update. I later learned he was unwilling to go onto the roof without a second technician for safety reasons, a policy I can respect, but one that should have been communicated to me immediately and not left to surface on its own. By Friday, I called customer service to get answers. I was told they'd call me back once they heard from the technician. Three hours passed and nothing. I called again. Same answer. Hours later, I called a third time. Still the same response. I eventually gave up, called another company, and they resolved the issue the very next day. As of writing this review, I still haven't received a single callback. Not an apology, not an explanation, not even an acknowledgment that any of this happened. At this point, the message is loud and clear: they simply don't need your business. And after this experience, they won't be getting mine.​​​​​​​​​​​​​​​​

Look no further! If you want polite, professional, speedy service with good prices, you have found…read morethe company! My water heater wasn't working and even with a busy schedule, he made time to swing by. Even then he checked another unit that wasn't working. What impressed me most was how nice he was and how professional he was. He was so thorough and knew his stuff! He didn't just do the one job, he stood by and checked around to make sure the overall integrity was good. He tries to find ways for to be cost effective. He is greatly appreciated! Highly recommend!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Joseph and Paul came by to diagnose our clog. They were very thorough, efficient, and highly…read moreprofessional. What I appreciated most is that they ran through several diagnostic procedures to determine the most probable cause. Because they took the time to do this, the fee for their services was much less than expected. Specifically, a clogged line has a minimum charge of $450. They determined it was only a clogged toilet, and so only charged me $250! That really made my day. Both Joseph and Paul were very friendly and were very communicative with me. I was never left wondering what they were doing, and this gave me confidence in their skill and honesty. They treated me as they would have wanted to be treated. I felt very valued and respected as a customer. Raymond and Anny Genato

Joseph and Paul are the man, much appreciated work and customer care to get the job doneread more