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    Raymond J Zimmerman, MD

    4.8 (5 reviews)

    Services - Raymond J Zimmerman, MD

    Eye exams

    Eye surgery

    Retinal imaging

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    Arizona Eye Specialists - Mesa Location

    Arizona Eye Specialists

    3.4(113 reviews)
    0.2 mi
    $$$

    It's not a thorough eye exam . Only interested in eye lifts…read more Extremely non professional.

    I am extremely disappointed with Dr. Roden's office and the lack of communication and…read moreprofessionalism I experienced throughout the entire process. At my first appointment, Dr. Roden was so confident in my contact lens prescription that he told me he was going to order the contacts while I was still in the office. Unfortunately, he was wrong, and I had to come back for another fitting and a different prescription. After trying the trial contacts, I called to let the office know they worked well. It then took three days for someone to call me back to confirm. Three weeks later, I still hadn't heard anything about my order, so I called again. Once again, it took three days to get a response because the office rarely answers the phone. I was told that my contacts had simply been on backorder and that they should arrive the following week. When I finally received a message saying my contacts were ready, I left work during my lunch break to pick them up, only to be handed the exact same single pair of trial contacts I had already been wearing. I had been under the impression that my full supply had been ordered and was ready for pickup, especially since Dr. Roden himself told me that once I confirmed the trials worked, they would order my contacts. Whether this was a result of poor communication or outright incompetence, the experience was frustrating, time-consuming, and incredibly disappointing. Patients deserve accurate information, timely communication, and a staff that is organized enough to follow through on what they promise.

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    Arizona Eye Specialists - Trusted ocular care providers

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    Arizona Eye Specialists
    Arizona Eye Specialists

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    Desert Vista Eye Specialists  - Zen Den available while waiting for your surgery

    Desert Vista Eye Specialists

    3.0(4 reviews)
    2.8 mi

    I had cataracts really bad, and so Dr Cohen recommended surgery that included new lens in both…read moreeyes. Dr Hancock has handled all of my follow up since then as there is an issue. Dr Cohen and Dr Hancock have been amazing, and Dr Hancock has been amazing explaining issues, and helping in getting things done. The office manager, Ignacio Torres, is also great and very helpful. in working with insurance and such. The office staff has also been amazing, and with the visits they have treated me with patience and respect. They have great team work and respect with each other. I can not say enough for this office, staff, and doctors.

    I will not return to this practice. I should have left them last year when they hung me out to dry…read morein 110-degree heat. My appointment was for 12:30. When I got there, the office was locked, with a note on the door saying they were closed for lunch between 12 and I, with no visible inside activity. I gave them one more chance this year, only find a major problem this week when I received a final notice with a final payment due, but no proof of service, or backup information. I went to the Guadalupe office on 7/27/26 and was told they could not help with the situation, because it was not their problem. It belonged to their off-site billing section. I was told to contact corporate in Dallas by phone to resolve this matter. When I asked for a statement showing services provided, they said they do not have that information in their office. What? It is all in Dallas. The final notice came without my receiving any statement or billing or service information, either by mail or email. They added insult to injury when they sent an email wishing me Happy Birthday. So, no advance notice of any amount due, and no list of services provided prior to the late notice. I was told that everything is handled by corporate. What happened to the old medical practices where they were responsive to their patients? Is it all to the point of major corporations?

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    Desert Vista Eye Specialists  - View from the street

    View from the street

    Desert Vista Eye Specialists  - State of the art CONTOURA vision  LASIK suite

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    State of the art CONTOURA vision LASIK suite

    Raymond J Zimmerman, MD - optometrists - Updated August 2026

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