Great service and will Work with you on a great deal…read more Just impeccable all around. Would recommend them 100%

Second vehicle I brought and both experience was great. William Gibson was awesome love his energy…read more Chris the financial manager was cool too. It wasn't an all day affair. When it's time for another vehicle I will definitely be back.

I had a wonderful experience at the Clay Cooley dealership in Irving. Matt was my sales man and…read moremade everything quick and easy got me the exact car I wanted with all the features and most important the color.

Timm in Customer Service was amazing. Took care of all my needs. They replaced the engine two years…read moreago and still covered a problem and fixed it no charge they're terrific.

Well it's now 2026 and I finally traded in our 2022 Niro Hybrid for a 2026 Sportage Hybrid and I…read morereally thought things would go real easy and honest and upfront as getting my Niro serviced at this dealership, also I thought things would be like how they advertised on TV. Let me start from the beginning so you all don't miss a thing. Clay Cooley's Sales personnel are great especially our salesperson ( Braydon Sorensen). He is well educated in about everything Kia for one thing, which is always nice so you get to hear about all the extras about the vehicles. Although we didn't really get to know the sales management, they to appeared to be on par just as Mr. Sorensen was. So sales department is top notch and conducted themselves just as the service department has always treated us. Absolutely no complaints about the sales department. Now we get to the finance department and one Mr. Marcel Yanto. In a 1 to 10 rating 10 being the worst, he rates up around 20. He conducts business like how a con man plays the three shell game (slide of hand). It starts with this extremely long wait just to get in to see him. Now I know a little about this routine, it is designed to get you feeling the need to hurry and get this over with cause your so tired of waiting. It is done so the customer won't dwell on having to see and read everything before they sign it. It gives the finance people a chance to slide things by without ever showing the customer what they are actually signing. Now having everything done electronically also sets up the customer for more slide of hand stuff. If you ever done any signing of documents electronically you know you have to get your signature added to the electronic document before you start actually using it to sign the documents, and this is what we thought we were doing only to find out we were actually signing documents without ever seeing them. He was having us sign documents without actually showing us the complete documents stating that he would fill out most of them later after we were all done in so not to keep us waiting there any longer then needed. We were real fools for trusting him to do the right thing, and because of the rest of the dealership has always been so upfront and honest with us Mr. Yanto took us for thousands of dollars. And their Family Guarantee is only good if you can actually get a hold of anyone to help you. We got so fixated on canceling Ally VSC and Ally Maintenance (it costed $5100.00), we never got around to even looking at all the documents we had signed blindly. To start with we didn't get a copy of all the documents we signed, all we got were the Vehicle Buyers order and the Ally paper work along with a bunch of paper work stating our rights and stuff like that. No copies of any of the power of attorney stuff (there were like three as I remember being told we had signed that he would fill out later again to save us time. Also although almost everyone thanked me for my service to the country it was never added to the deal for an extra $500.00 off the price of the vehicle as it states in the about Clay Cooley paper work. We never got the window sticker like you almost always are offered it, and I know why now. Because of the Cooley advertisement of paying what's on the sticker and adds stating of so much off the sticker price. I saw the window sticker for the Sportage we purchased and it said including freight and handling it was just over 34 thousand, but when I see the price on the "Vehicle Buyer's Order " it stated it was in the 36 thousand neighborhood including freight and handling. So right there is $2500.00 in the slid of hand game. Final thoughts is I can't trust anything this dealership does and if at all possible I will never ever even drive my vehicle on any of their car lots ever again. I realize the mistakes I made in trusting that this Clay Cooley Dealership would conduct business as they say they do, and I should have demanded to see the documents we were signing. For this I guess it's on me and they owe me nothing, but keep in mind this is most definitely a "Buyer Beware Dealership" and is not to be trusted to do the right thing, it's on you. See them first, see them last, but do not let your guard down. Good Luck.

I would like to give and update as I feel my last review I was WAY too premature on writing and…read morejust haven't wanted to even re open this book until my latest visit at Clay Cooley Kia. Where does one begin when speaking about the Clay Cooley Kia? Well let's rewind to April 2024. I took my 2021 Kia telluride in for 80k maintenance and after paying over $1200 fully off my card same day for work done my fate was sealed. They did work on my breaks, alignment and spark plugs and then recalls. 1 was for a sensor under the hood and other was drive shaft. After getting my car back it was riding rough and I mean ROUGH. So I took it back and after MULTIPLE TIMES BACK TO THE DEALERSHIP their "iPad" technicians "couldn't find anything wrong" I paid a insane amount of money trying to fix my car at this dealership. My card not once declined and I even was forced to take out a loan to get the final attempted fix which was to replace the throttle body, which even then I was back and forth to recalibrate it or whatever tinkering they felt like doing that day. In all I was in and out of rental cars for 3 yes 3 months and even had to take a small sedan of theirs to Houston for a close relatives funeral. I drive a vehicle with a third row for a reason. My whole family wasn't able to attend said funeral due to my car sitting on their lot. Anyways finally we got to a point where they didn't know what was wrong, Kia "expert tech" couldn't figure it out, so simply they weren't going to "be able to continue to work on it and I needed to call Kia" even mentioned lemon law. My car wasn't a lemon and was a great vehicle UNTIL I brought it into this dealership. Well after MONTHS YES MONTHS of back and forth with Kia's corporate office in CA I was informed that I wouldn't be receiving any of my money I had paid in back (at that point including loan we were over $3k) OR refunded my payments I had made while my car sat at the dealership and I was in a rental. I made 3 payments while driving a rental. To this day my car high idles and jumps when you let your foot off the break. Fast forward to last week 2/10/26 I get a letter in the mail of course from Clay Cooley mentioning an opportunity to get out of my car or refinance. Which either way I'm interested. I call and speak to Kevin. He sets up an appointment for me for 2/14/26 at 9:30 and says if I'm not able to find a new OR USED car I like the we can just refinance. Went in and ended up with a lady who was nice but looked terrified (we did not catch her name) immediately were talking new cars. Ok fine even though I said multiple times I don't want a new one because of the previous mess I ended up in. Whatever we test drive 2 and my messed up telluride is nicer on the inside and all in all a better vehicle. First one I test drove smelled like something under the hood was burning... ok so I told the lady I didn't want to waste mine or her time and to let me know what they valued my telluride at as I really wasn't trying to waste anyone's time. Ok so she says yeah we can totally do that. Then asks if I wanted to get paper work going which I said again I wanted to know the value of my car and that if I didn't find something I could refinance. She said yeah we can do that if we can't find something. Great filled it out and then she starts talking kias again. Well I wanted to look at some used ones I'd seen online that weren't Kia's and all of asudden we had a problem. They ran my credit and then I was informed that I couldn't go to any other clay cooley dealerships with that hard inquiry and only could shop at the one it was ran at. WTF. No "Hey ma'am I know you said you wanted used and not a Kia so you may want to go to another dealership in the franchise" nada. And then once I turned them down on their ridiculous attempt at getting me to sign on a new car that was going to yes lower my payments by $40 bucks a month but start me over at 5 years minimum I'm informed that refinancing really wasn't an option. Livid doesn't describe how I felt cause yet again I "didn't delay and came to see Clay" and was screwed over. Avoid this company at all cost. I am also am looking to go to the news with my experience and stack of documents because HOW. HOW CAN YOU TREAT PEOPLE THIS WAY!!??? Google wouldn't let me continue typing so here I am on Yelp letting the world know!! I've worked my tail off to get my credit right and was done so dirty yesterday that I'm BESIDE MYSELF with how much info was withheld starting with the not mentioning I couldn't go to any other Clay Cooley dealership even though from the moment I spoke with Kevin on the phone I mentioned used OR refinance. And let me tell you how once I said I just wanted to refinance everyone stopped moving LOL. That letter that was sent to me y'all was straight up false advertising and deceptive practice that now only I am going to be feeling the effects of for the next two years.

Ves was wonderful. He obviously cares about customer service. Everyone I've talked with since I…read morepurchased my CX30 has been professional and helpful. Six stars? Above and beyond describes the staff.

I've been a customer with this dealership since 2018, before Freeman Mazda sold to Norm Reeves…read more Last month I took my car in because my engine light came on. They ran test and showed me a video of a cracked spark plug and told me "this is where they wanted to start" in order to figure out what was wrong with my car. They gave me a list of other things and quoted me $1600. That seemed highly to me so I called my brother for some advice, as I know it's not uncommon for women to to be pressured into paying for services that can wait or aren't necessary. At this point I changed my mind and decided to get a second opinion. When I asked if I could get my car back I was told it would be a $189 for the diagnostic. I asked why they didn't state this upfront and was told they did. No they did not. I would have just taken my car to Autozone for free. There was some hesitation on their end to give me my car back. At this point I started to feel scared and they began pressuring me into letting them work on my car. I stated that I was going to have another mechanic look at my car. They were rude and aggressive saying, "Mazda vehicles require Mazda parts!" I just paid the absurd fee and left. I took my car to a different mechanic and they walked me into their bay and physically showed me that none of my spark plugs were cracked. Old maybe but not cracked. I was then informed because the dealership cleared the codes on my car that they can't see why my engine light came on in the first place. I'm absolutely disgusted with the lack of professionalism of Norm Reeves. I paid $200 for what?! They clearly took advantage of me and I will never do business here again and I will tell everyone I know!

I came in for a service and my service advisor was amazing at communicating and helping. Overall my…read moreexperience with this dealership has been a 10/10! Thank you to Norma and the service technician team for taking care of my car

Ms Norma in the Service Department was absolutely amazing, she was very professional and my vehicle…read morewas complete in a timely manner.

I had to wait more than 5 minutes in the Service Dept porte-cochere in my car being ignored before…read moreANYONE attempted to help me or check me in for my service appointment. That rates a 1 star or poor effectiveness and customer attention from the dealership. Finally, Steven (the Service Advisor) approached and checked me in and accomplished the oil change while I waited. His service rating merits a 5 stars or excellent.

"I regret purchasing my 2026 Hyundai Palisade matte finish vehicle from Norm Reeves Hyundai Irving…read more The dealership did not adequately communicate the real-world maintenance limitations and ownership burden associated with matte paint finishes. Within days of ownership, I learned that standard car washes cannot safely be used; repairs and maintenance are significantly more difficult, and ownership requires constant specialized care. When I requested assistance shortly after purchase, the only option presented involved taking on substantial negative equity rather than working toward a reasonable exchange solution. Buyers considering matte paint should thoroughly research the long-term maintenance implications before purchasing."

God sent me his way, I was looking for a month and I was drawn to his website. What a great guy,…read morehonest and overall honest guy you would want as a friend. Indeed once you buy a vehicle your in his family. I purchased a truck that he rebuilt, and had a salvage title. He sent me the pics before and after, his work is amazing I had no hesitation purchasing this truck (I didn't need to take a test drive I knew he did it right) and love it. Closings are often long, Reza has it done, in and out no waiting that you get at the dealerships. Before I left he wanted to make sure I was ok and we checked the lights, what dealership does that. I have no trouble personally recommending Reza and his dealership, if you want a great vehicle at a great/fair price call Reza. My daughter is going to need a new car this fall and all I will have to do is call Reza. You are family now!

I love my Hyundai. I'm 87 and more than a little stressed after an accident to my other car. Reza…read morewas a wonder, kind, honest to the core and such a pleasure to work with. 2009 Santa Fe was clean as a pin, great price, low milage, and in perfect shape. This man knows how to purchase cars and how to sell them. I will give his name to anyone who is looking for a used car. How nice to work with a true gentleman.

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Appreciated the friendliness and sincerity of the owner. He's also fantastic at detailing vehicles…read more The vehicle I got was a 2013 but looked brand new inside and under the hood.

I helped my mom buy a car here last month. They had a good selection of cars, good prices and an…read moreeasy, low pressure sales environment. I'll check them out when I'm in the market again.

Highly recommended Mike! He is the sweetest salesman I've had the pleasure of working with and…read morealways recognizes me and greets me when I come in. I bought a '22 outlander from him earlier this year and have loved every moment of owning it. He advocated for me to help me reach my finance goal as well. However, I do NOT recommend working with Sydney. She immediately talked down on other car salesman we worked with that day and was very unprofessional. She cursed and kept calling us "mama" and the car my friend wanted to view "baby" like "mama look at your baby!!" We wound up not purchasing a car because the whole thing was so unprofessional and uncomfortable. She was also very passive aggressive when we did not like something about a car. She even had the audacity to talk poorly about me to my friend while I was getting in the car.