I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

Diagnosed and repaired my issue when I got different answers at other shops. I appreciate my…read moreservice advisor and technicians for being straightforward with me and making the process easy

Excellent attention from the Service Advisors. Customers for…read moreyears at Clay Cooley Richardson.

When I first arrived at the dealership in October, Kevin W. greeted me and initially offered to…read morehelp. After I asked a few basic questions, he became noticeably irritated and redirected me to someone else. He told me that his colleague Marrick--who I had not yet met--was the "test driver," which I later learned wasn't accurate, as Marrick is actually a salesperson. The interaction felt dismissive, and I brought my concern to the manager. A review should reflect the entire experience, both good and bad, and this part of the visit was disappointing. Kevin's attitude and impatience cost him a sale. On the other hand, Marrick was excellent. He was patient, not pushy, and genuinely helpful. I would have rated the visit a 3 based on the initial interaction, but Marrick completely turned the experience around and ultimately earned the dealership a full-payment sale. My review reflects what I truly believe: it's not the company itself--it's the people representing the company who can make or break the customer experience. In this situation it was Marrick because I could have purchased a Mercedes for less than what I purchased the Camry for. I picked up my new wheels on November 14, 2025. Marrick is the best if you want a great sale experience. S. Jones

Bought a used car recently from them. These are snake oil salesmen. Especially some dude named…read moreJacob if I remember his name correctly. He is/was the manger or whatever. Kept interrupting my wife when we were trying to ask questions. Extremely arrogant too and told us he's a pro at this because he grew up in the car industry. Cool story bro but no one cares. The customer DOES care about how you talk to them and treat them. They will finesse every dime out of you and charge you for THEIR expenses which is ridiculous so do not fall for it. Pro tip: do NOT under any circumstance tell them how much of a monthly payment you would be ok with. This is a tactic dealerships use to squeeze every dollar out of you without negotiating the price. Last thing: they told me they would take an outside lender for a loan, but when we were trying to buy, Jacob the douche told me that they don't and only use their bank of choice or whatever. STAY AWAY. you'll thank me later

Great people. Great service. Always providing the customer with the updates…read more Will be back for the future service of my 2018Nissan Rogue.

I have taken my 2005 frontier to courtsey nissan since 2006 and never got bad service Scott has…read morebeen my service advisor for several years and is always kind and helpful. Keeps me updated on things and when hes been off and i had to come in all the other advisors are the same kind and they listen to what you have to say and keep you advised if something delays the delivery time you were given . Everyone is very respectful in the service department . I never have had a bad experience with the service thats why i will always take my truck to courtsey nissan and adding optional financing for the unexpected repairs that are needed is the smartest thing any dealership can do so thank you for adding that option and thats just another reason I will always return to courtsey nissan for service .

I've been working with my service advisor Bill Mullen since 2012, and I honestly wouldn't trust my…read morevehicle with anyone else. Over the years, he has consistently provided exceptional service, honest recommendations, and a level of care that's hard to find these days. My vehicle is paid for and I continue to bring it to the dealership where I purchased it for quality care service. Bill takes the time to explain what's going on with my vehicle in a way that's clear and never overwhelming, and I've always felt confident that I'm getting the best advice--not just what's convenient. His professionalism, reliability, and attention to detail are unmatched. It's rare to find someone you can truly rely on for something as important as your vehicle, but he has earned my trust time and time again. If you're looking for someone knowledgeable, dependable, and genuinely committed to great service, he's the one you want. Highly recommended! Gidget

Had great service with Doug and Thai. They worked with me and got me a great vehicle with a great…read moredeal. They stayed late on a school night and made sure I was all set up with my new vehicle. Would recommend friends or family to come to Reliable Chevrolet in Richardson any day.

I replaced my battery and it gave me an error code which knocked out my radio. I googled for an…read moreeasy fix that didn't work. Brought the car into Lute Riley Honda and Bobby a service advisor and two minutes later...I have my radio back and they didn't charge me. Thanks Bobby

I just wanted to start by saying my salesman and the manager of the finance department was amazing!…read moreThey listened to me about what I wanted and got me into my dream car! A little backstory- I bought a 2025 jeep compass limited from them. Not even three days after getting it some lights were appearing on my dash and saying it needed to be service. Not a big deal right?? Wrong! After taking my jeep to Jeep dealership they told me something was wrong with my car and it needed to go in the shop immediately (my car was deemed unsafe due to some codes that were popping up). I called my sales person to tell him my car is in the shop and the jeep dealership has no cars to rent out to me. They told me they couldn't help me due to the fact is in not a Honda car so they can't give me a rental. My Sales person did everything he could to help me out with this situation which I appreciate but it was unacceptable for them to sit back and not help me out! The car was deemed unsafe I couldn't drive it. Finally Jeep gave me my car back this morning but they did say that Honda didn't do any maintenance to the car thar needed to be done so now I have to come up with the money for the services they should've done to the car.

All staff members who interact with customers should smile more. The selection of drinks offered to…read morecustomers is still not varied enough.

I purchased a 2025 Toyota Tundra from this dealership on 4/29. At the time of sale, I was informed…read morethe vehicle only came with one key, which I accepted without issue. Shortly after purchasing the truck, my iPhone began alerting me that an unknown AirTag was traveling with me. The AirTag tracked multiple 45+ minute routes over multiple days before I was finally able to locate it hidden in the truck. Because of the circumstances, I filed a police report and contacted the dealership immediately. My concern was not simply the AirTag itself, but the combination of: * an active tracking device found in the vehicle, * and a missing second key still unaccounted for. As a father with a 22-month-old and a 1-month-old at home, this was extremely unsettling. I was not asking the dealership to buy the vehicle back or do anything unreasonable. I simply asked for assistance reseeding/reprogramming the truck so that the missing key would no longer work with the vehicle. Unfortunately, General Manager Brian Weiss personally informed me that the dealership would not help with any of the cost and showed little concern regarding the security implications of the situation. I understand the AirTag may have belonged to a previous owner or been left behind unintentionally. Mistakes happen. What disappointed me was the dealership's complete lack of willingness to help secure a vehicle they had recently sold after a tracking device was discovered inside it. Buyers should strongly consider the security implications of purchasing a vehicle with missing keys and ensure everything is fully addressed before taking delivery. UPDATE: After posting this review, I later spoke directly with Brian Weiss. Based on that conversation, I do believe there may have been a misunderstanding regarding the earlier phone call I received from someone identifying themselves as the GM. Brian has since personally reached out to me, has been professional and reasonable in our conversations, and is currently working with me toward a resolution regarding the truck's key programming/security concerns. I appreciate the direct communication and willingness to revisit the situation. I will continue to update this review based on the final outcome and whether the issue is ultimately resolved.

If you need a car ask for Juan! He was amazing, he communicated well, wasn't pushy on you. He got…read morethe financing done fast, got the car cleaned!

Very disappointed with my recent experience at the Richardson Jeep service department. My Jeep is…read moreonly two months old, and after the steering wheel controls stopped working, I brought it in for repairs. They repaired the steering wheel and replaced a tire that had a screw in it. However, after picking up my vehicle, I immediately noticed a rattling noise that was not there before, especially when turning left on smooth roads. When I called to ask if another technician could inspect the issue, the experience quickly turned negative. At first, the dealership staff and GM Danny Easton had been helpful and told me to reach out if I had concerns. But during my follow-up call, I was told "Jeeps rattle," that they were "done" with me, and that the dealership would no longer service my vehicle.

Thx to moe he help me get this truck awesome dudeclean assss truck I recommend you this placeread more

Service was nice but my son brought a 2014 Dodge dart about a month ago and the car has been broken…read moredown for 2 weeks now. Within the first couple of weeks a hose busted on it had to replace it it was an $80 hose. When the car stopped working he brought a new battery and spent $300 for a locksmith because the car was saying that it didn't recognize the key fob and the car still didn't start. When my son first seen the car the dash screen was blinking in and out and the rep said that it was ok that it would work itself out but now the car isn't working so seems like it could be something electrical going on with this car.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.