These folks deserve 10 out of 10 - They went above and beyond to assist with a vertical platform…read morelift. Total compassion for the situation we were in. They got the equipment back up and running in 1 service call. On time, accurate, professional and caring. We struggled with other vendors, spending thousands and still ending up with equipment that didn't work. 101 Mobility of Naperville's team are LIFE-SAVERS! I cannot thank them enough for their above and beyond efforts!

From sales thru install, the team at 101 Mobility was outstanding. Purchased a basement chair lift…read moresix months ago and it continues to work flawlessly. Installation was quick and it's super easy to use. It also turned out to be a helpful device for toting up/down cumbersome boxes and such, although probably not officially recommended for that purpose. :) I highly recommend this business!

The best place to get medical equipment. They have an amazing selection of walkers and wheelchairs…read moreand rollators and other items you may need. They are so knowledgeable and friendly. They remember their customers. They take their time to make sure you get exactly what you need. I purchased a new Nova Gemini Walker/transport chair combination. There must have been a defect because I had a crack on the arm. I called them and they said come right over and we will take care of it for you. They replaced my Nova Gemini no hassles I walked out with a new one. The very best customer service of any business I have dealt with. They will always be my first choice for medical equipment. Thank you Elite Medical for actually caring about your customers. I feel so happy that it wasn't a hassle free.

Delivery was quick Concerned for surroundings called to let us know the pickup schedule. Chair…read moreworked well and as Des t

Very kind and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle at all to…read morekeep and rent for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

We had a stair lift chair installed a little over a year ago. Our electronically controlled foot…read morerest quit working several days ago. My husband called Lifeway Mobility numerous times and left messages to return his call so that we could get our chair serviced. No one has bothered to return his calls. Extremely poor customer service.

From the very nice showroom to the installation, everything was and is very professional.read more

I just took delivery for a bed, knee-scooter,and rollator. The equiptment is clean, looks brand…read morenew, and very easy to operate. The delivery was on time, AJ took the time to explain each piece and how it works. They helped me choose the right equptment that will help with my recovery. I HIGHLY recommend this company their customer service has been wonderful. Now I feel safe and know I don't have to go upsatirs until I am ready.

Abraham was reliable, prompt and knowledgeable. He patiently showed us how to use the equipment.read more

My husband and I are very proud foster-to-adopt parents of a gorgeous three year old daughter. She…read morehappens to be profoundly disabled and will be wheelchair bound for life. While our trusty minivan (we have three other kids--5, 4, and almost 2) was able to seat us all comfortably, travel was cumbersome at best. Her wheelchair did, in fact, fit in the back of the van, but that was if we weren't traveling with a stroller. Oh, and I couldn't lift it into the back by myself (it weighs over 83 lbs.). I'm certain you can see why this might pose a problem. Anyway, we knew it was time to start looking for a wheelchair-accessible conversion van. We called MobilityWorks in Plainfield and spoke with Nick Cortino. Nick invited us (along with our daughter) to come in and see what MobilityWorks had to offer and how MW could make our lives (and travel!) easier. During our appointment, Nick went out of his way to offer us numerous options. There was no pressure to buy anything, and absolutely no rush. We tried out a few minivans and realized that yes, in fact, we did need a full sized van in which to travel. We checked out a few of those, decided on criterion, and Nick set to work finding us the perfect van for our family. Before we left, Joe Canda (the general manager) came over, introduced himself to us, and thanked us profusely for coming in. Excellent touch. I was expecting the sales pitch then, but instead Joe just handed us a few of his business cards and told us to contact him at any time should we need any assistance. Our initial meeting went very well, and we left MW optimistic that we went to the right place. When we decided on a van out of the Milwaukee area, Nick arranged to have it sent to the Plainfield, IL location (at no charge to us). It was cleaned, serviced, and then Nick brought it our home (roughly 35 miles away) for a test drive. We loved it. We brought it straight to our mechanic for a thorough once-over and Nick was in no way "put out" by this action. Our mechanic found a few areas which needed attention and Nick assured us that MW would take care of them (and what they couldn't/weren't able to fix they would deduct from the final price). We decided to purchase the van and Nick arranged to have it delivered to our home (we signed/completed all of the paperwork in our dining room, as a matter of fact--no additional trips to Plainfield necessary). Since the van came with a DVD player, Nick even purchased our kids a movie of their choosing (Toy Story 3) and made sure it was in the player upon delivery! Since purchasing this van, we realized there was an issue with the remote start. Understanding the tremendous inconvenience of traveling back to Plainfield to remedy this issue, we are going to have the issue fixed out here and MW will compensate us accordingly. How's *that* for service?! In short, we couldn't be happier about our experience with MobilityWorks in Plainfield. If you are contemplating checking out their offerings for yourself or a loved one, do it! And ask for Nick (he's fantastic). Unless you abhor amazing customer service all the way around, you will not be disappointed.

A BIG shout out to Mobility Works in Plainfield, IL. Matthew…read more& Kathryn Gurgel, Roger Bowling & Sandy Bowling are ever grateful for your professionalism, work ethic, and excellent salesmanship in helping us to obtain a mobility van beyond our dreams. If anyone is in need of a mobility van for a person with a wheelchair or rehab needs go and see Matthew Gurgel at Mobility Works in Plainfield. I promise you will not be disappointed.

When you call you get a receptionist who can only tell you to email your request and paperwork. The…read morefirst receptionist gave me the wrong email address. In 2 days Gmail returned the email. I called again, different person, but again, they only do business by email. Ten days later I haven't heard from them. I'm a current customer, having a hospital bed from them. So they seemed the logical place to get a manual wheel chair. They call me every few weeks trying to convince me I need a power wheelchair. There must not be much profit in manual chairs. I gave up and bought one from Amazon. Insurance will probably not reimburse me, but the old wheelchair I had (was in my garage for a number of years) was no longer useable, and I couldn't wait. It would be nice if when you call you could talk to the person who would handle your request. And they could respond the same or next day. If YELP allowed zero stars, that what I'd rate. I received zero help.

AVOID. You will wait forever for help…read more Don't even think of relying on this business. Orbit Medical Supply blames doctors for delays, because they don't follow up themselves (as also explained by other reviewers)

I was driving down Dempster on Friday night, and out of the corner of my eye I saw a sign that said…read more"Wheelchair Servicing." I told my partner we were going to see what that was, and I turned the car around, pulled into the small retail mall, and at the end of the mall was a business called, "Mobility City." We went in, and I was greeted by Geoff, the owner, and his service man who works on the wheelchairs. We talked a bit on what needed to be done on my wheelchair. The service man took it to the back of the store, steam cleaned it, tightened up the "wiggle," and replaced the two arm rests. A really great improvement for a tune up! Feels light new!! I was really impressed by his customer skills, and the eagerness he had for getting me back my wheelchair in tiptop shape! Quite by accident I found this place, and I'm very glad I did, because I did not think that there were any mobility Wheelchair stores in the area. The store is a modest size, and deals with a few different types of mobility services, including mobile wheelchairs WHICH ONE CAN RENT if need be! I am so glad I found this shop. The repair prices were decent, the replacement parts were affordable, and he was able to look at his inventory to see if other parts on my wheelchair could be replaced. I heartily recommend anyone who has mobility assisted devices to seriously check him out. I was very pleased with his service, and I now know if I need any parts for my wheelchair, he's right there to help.

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a cupholder (that he needed to order) and "complimentary in-store labor" for one year. Two and one-half months and one inquiry later, the cupholder has still not arruved. Several positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Geoff was his pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price because I paid cash and I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.