Customer service is horrible the employee Lucy tried to sell me a Wheelchair that was not the right…read moresize after telling me that all Wheelchairs were not returnable. She originally told me that they didn't have my size chair I needed that it would have to be ordered. That was Thursday and all of a sudden she called me on Monday and said they did have a smaller chair in stock Why would I take something that wasn't the right size. When I told her that she started yelling at me and told me to go to a different store. This is a buyer beware store the owner and employee Lucy trying to make a quick sale and she tried to give me the run around and she talks out of both sides of her mouth.

Best in service and right on time delivery. Much better compare to my past experience with others.read more

Brought the van in for ramp and electrical repairs. They don't have qualified techs to do the job…read more We brought the car in 4 times in six months for the same service. They even made us leave the vehicle and rent a van at our expense. They do not have qualified staff to do electrical repairs. Their last attempt damaged our ramp and they gave it back to us like that. Unfortunately, there is really no alternative repair shop for specialty equipment like. As of this review, I have to go back to them again for the same thing.

I would like to give a shout out to Eli, Ramero and the wonderful service team at Mobility Works…read moreVilla Park!! You guys are absolutely incredible. It is always a pleasure working with everyone. Eli's attention to detail, his knowledge and customer service is exemplary. Everyone on the service team is so kind, considerate, helpful, honest and trustworthy. I am extremely grateful for the quality service their team always provides me for my van. Being disabled has a lot of daily challenges and stresses. Having Mobility Works service team check my van twice a year during regular maintenance visits gives me peace of mind that any issues or potential issues my vehicle may have will be addressed, repaired and upon leaving the premise, my vehicle is safe to drive. Thanks gentleman for all you do!! You are very much appreciated for your hard work and dedication to making others lives easier.

If you or someone you know has a disability and needs hand controls or other driving aids for a…read morevehicle, I recommend contacting New Ability. Jerry installed left side gas and break controls on my new car and did a great job. He is easy to work with and was able to accommodate my schedule on short notice. He does high quality work at very reasonable prices.

I am a fan. My son uses hand controls to drive because of an accident that paralyzed his legs and…read moreimpaired his hands. Jerry put in the original hand controls several years ago. When that car came to the end of its life recently, we needed to get a new car and install hand controls quickly so my son could get to and from work independently again. Jerry answered the call and stepped up. He gave instructions to the mechanic as to how to remove the hand controls from the old car, and even offered to make a house call if needed. We then delivered the car and hand controls, and Jerry got them installed same day. Good guy. Good heart. Highly recommended!

They are the worst for service and delivery. They don't return calls. There is no customer service.read more

Never give you an estimated delivery time. Employee was rude and condescending. Several bad…read moreexperiences. Supposed to deliver oxygen without 4 hours. Took 7 hours.

Pharmacist ensures that customer is satisfied, patiently explains products and has fair business…read morepractices.

Always have what we need, or able to locate it for us. Very kind and patient staff, prices are…read morereasonable.

I bought my scooter from Joe 2 years ago and my controls were sticking Joe came out and picked it…read moreup and even left me a loaner. Thanks Joe for your fabulous service.

Joe is fantastic. Yesterday AM I had an old power wheelchair my late wife used 20 years ago. I had…read moreno idea how to get it running again for my recently handicapped brother. I found the Wheelchair Shop through a referral, called yesterday and made an appointment for today. Joe came to my house and picked up the chair last night!!! Then today it's fixed, he dropped it off and it's ready to go! Amazing service. Thanks Joe!

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a removable cupholder and "complimentary in-store labor" for one year. Several strong positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Midwest Mobility was pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price partly because I paid cash but mostly because I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

I purchased my wheelchair here and had a problem with one of the brakes. They took the chair…read more In and it was repaired quickly. Also the staff wa great and very helpful.