I just had service with the nicest, kindest professional service person named Rob. He knew I was…read morehavinf a hard time and did everything to help me, with kindness. Thank you so much Rob for helping me! I want you to be my my forever service guy and I hope Adapt appreciates what a good employwe they have! Thank you so much!

Don't buy from this company! I can tell you that it has been a huge headache and the worst part is…read morethat the insurance company did not notice, until I told them. Home Medical Express kept charging for rental of my equipment into the 13th month (both the insurance company and me). I called and got different answers... and they will keep moving the ball of how long the rental period is. It is clear that Durable Medical Equipment is owned after the 10th month, but here we are into the 13th month. They refuse to refund me and I didn't need the headache of it being on my credit report. So I paid it, but I get to write reviews to save you! RUN!!! They did not even send me all my medical equipment every month. I do have to say they are very prompt in getting you to reorder and billing.

I can't say enough good things about Fitzsimmons Home Medical Equipment. During an out-of-state…read moreemergency, I needed help with oxygen support, and their team went above and beyond for us. The customer service was outstanding -- every person we spoke with was kind, compassionate, and truly cared about helping us through a stressful situation. You can really feel that this is a family-owned business that values people over profits. They treated us like family and made sure we had everything we needed. Their professionalism, empathy, and quick action made a difficult time so much more manageable. Thank you to everyone at Fitzsimmons who worked with us -- we appreciate you all more than words can express. I highly recommend this company to anyone in need of home medical equipment, especially oxygen-related services. You're in the best hands here.

I just took delivery for a bed, knee-scooter,and rollator. The equiptment is clean, looks brand…read morenew, and very easy to operate. The delivery was on time, AJ took the time to explain each piece and how it works. They helped me choose the right equptment that will help with my recovery. I HIGHLY recommend this company their customer service has been wonderful. Now I feel safe and know I don't have to go upsatirs until I am ready.

Abraham was reliable, prompt and knowledgeable. He patiently showed us how to use the equipment.read more

This place never answers their phone at 10am when they open, often, depending on the day of the…read moreweek that you call in for a refill it can be a day or more to get it but they are okay.

Friendly neighborhood pharmacy. Nice and attentive staff. Wide range of medical supplies. It's also…read morevery clean, I was able to get everything I wanted

Customer service is horrible the employee Lucy tried to sell me a Wheelchair that was not the right…read moresize after telling me that all Wheelchairs were not returnable. She originally told me that they didn't have my size chair I needed that it would have to be ordered. That was Thursday and all of a sudden she called me on Monday and said they did have a smaller chair in stock Why would I take something that wasn't the right size. When I told her that she started yelling at me and told me to go to a different store. This is a buyer beware store the owner and employee Lucy trying to make a quick sale and she tried to give me the run around and she talks out of both sides of her mouth.

Best in service and right on time delivery. Much better compare to my past experience with others.read more

Avoid this company! The billing comes with escalators and when I asked for an itemized statement I…read moregot columns of cryptic charges including repeating rental charges that are not consistent with my order. I am contesting several charges that can not be explained. They call daily and send invoices that increase every week. I got two today. I'm considering requesting help from the Illinois Attorney General since my Blue Cross advocate recommended I purchase more supplies from them to meet my deductible. It can't be legal. Social media awareness campaign and Atty General are my next steps.

No itemized billing. I was charged $145 twice, in one month, by THH Acquisitions. Then, I received…read morea statement from Adapt Health charging $106.92. The Adapt statement is itemized, including cost of supplies and CPAP. Why then was I charged an additional $295. My advice, run, don't walk from this place. If you make the mistake I did, DO NOT autopay...charges never make sense and no one in customer service can explain it. Yet, they will not reverse.

I had a very good experience requesting and receiving my new cpap machine. Everyone involved in the…read moreprocess was knowledgeable and a pleasure to work with. A special thanks to Lisa who personally set up and demonstrated my new machine. She was very patient and thorough. I have to admit I initially dreaded having to go through the process of getting a new machine, but Total Home Health made it relatively easy.

Run away. Do not use this DME. They withheld info, lied to me and failed to file necessary…read morepaperwork. Hours on the phone, repeated cries to insurance company for help, and finally a Medicare appeal was required to override the lousy service from this agency. I switched to another DME and am much happier. Do yourself a favor and find a DME that wants to help you.