Don't bother is right! What a waste of time! I called them 3 times & each time the girls answering were nice. I explained I needed a customized wheelchair. They took basic information and made it very clear each time that I must pay $75 over the ph or must bring in exact change to the evaluation since the purchase was not going through insurance. I didn't like that it wasn't a free eval but agreed.
First, the handicapped parking spot was not even large enough for my ramp so I had to park at the end of the lot and use the grass. Plus, the wheelchair symbol was one big smudge. It was weird. (You would think this type of facility would at least get that right since their clientele is disabled!) There is a ramp up to the door. However, the double doors are not automatic so it was annoying. Bill, the tech, opened the door and directed us to go into the dark conference room that was crammed with chairs and a pizza on the conference table.
Bill was completely rude from start to finish. Even his facial expressions were stern and rude. Instead of asking how he could be of service to us, he had the attitude of "why are you here?" He apparently thinks that if someone is in a power chair there's absolutely no way they can progress to a manual wheelchair. He said in a completely insensitive tone, "What makes you think you could use a manual chair? You mean you need it with power assist? Your arms work? What makes you think you won't just fall out of the chair?"We explained this wouldn't be the 1st time pushing a manual chair. Without even knowing how long ago the injury was, he said "We'll if they put you in a powerchair then that's what you need." He then proceeded to say that they don't usually go through the customer, the therapist usually contacts them. Then why was I scheduled for a fitting evaluation?!! I drove 2 hours, wasted toll money and gas money for no reason!! He said he would talk to the girls but at least they had a friendly customer service attitude. Bill needs to work on his disrespectful, belittling & rude demeanor!!
I was ready to purchase 3 pieces of expensive equipment but forget it! I'll take my business elsewhere!!!! He was such an asshole! I'll make sure to share this info with the disabled community!! read more