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    National Seating & Mobility

    1.8 (16 reviews)
    Closed 8:00 am - 4:30 pm

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    1 year ago

    buyer beware worst customer service in the world! do not do business @ national seating and mobility!!

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    Ask the Community - National Seating & Mobility

    NTS Physical Therapy & Medical Supply

    NTS Physical Therapy & Medical Supply

    (7 reviews)

    $$

    I've been going here for therapy now and I have to say the staff is great. Bob and Shelley are…read more extremely knowledgeable and are willing to assist in any way they can. Highly recommend these great people

    NTS came to our rescue multiple times amid COVID-19 and its many restrictions, and I can't say…read moreenough wonderful things about Shelly and Bob. It started with my mother needing a walker on short notice. Her LaGrange Park doctor recommended two brands to us mid-March, and I worried we'd be challenged to find someone who was open and stocked them. Even amid lockdown, Shelly was more than willing to meet us, fit my mother, and get her on her way rather quickly and efficiently. I was so pleased to find someone in the area. As the weeks went on, my mother's health declined, and I called upon Shelly many times for various medical supplies, and she always came through, even delivering them to my door; that's no small thing when one is sole caretaker for someone with great need. I wound up managing home hospice for my mother, and was so grateful to have NTS in my corner across multiple needs. Shelly either produced a solution herself or recommended a resource for anything I needed, and I will ever be grateful for her service and dedication! I had heard great things about Bob's one-on-one rehab work. I was hoping we would get to the stage of engaging his work. I would not hesitate to recommend NTS, Bob and Shelly for whatever rehab or home medical equipment you need! They were an invaluable resource for someone trying to manage the murky world of home healthcare. Many many thanks!

    Mobility Systems and Solutions

    Mobility Systems and Solutions

    (8 reviews)

    From start to finish, everyone was very helpful and kind. I called weekly with how my equipment…read moreorder was being processed. Thank you very much Mobility System staff. Ryan K.

    Don't bother is right! What a waste of time! I called them 3 times & each time the girls answering…read morewere nice. I explained I needed a customized wheelchair. They took basic information and made it very clear each time that I must pay $75 over the ph or must bring in exact change to the evaluation since the purchase was not going through insurance. I didn't like that it wasn't a free eval but agreed. First, the handicapped parking spot was not even large enough for my ramp so I had to park at the end of the lot and use the grass. Plus, the wheelchair symbol was one big smudge. It was weird. (You would think this type of facility would at least get that right since their clientele is disabled!) There is a ramp up to the door. However, the double doors are not automatic so it was annoying. Bill, the tech, opened the door and directed us to go into the dark conference room that was crammed with chairs and a pizza on the conference table. Bill was completely rude from start to finish. Even his facial expressions were stern and rude. Instead of asking how he could be of service to us, he had the attitude of "why are you here?" He apparently thinks that if someone is in a power chair there's absolutely no way they can progress to a manual wheelchair. He said in a completely insensitive tone, "What makes you think you could use a manual chair? You mean you need it with power assist? Your arms work? What makes you think you won't just fall out of the chair?"We explained this wouldn't be the 1st time pushing a manual chair. Without even knowing how long ago the injury was, he said "We'll if they put you in a powerchair then that's what you need." He then proceeded to say that they don't usually go through the customer, the therapist usually contacts them. Then why was I scheduled for a fitting evaluation?!! I drove 2 hours, wasted toll money and gas money for no reason!! He said he would talk to the girls but at least they had a friendly customer service attitude. Bill needs to work on his disrespectful, belittling & rude demeanor!! I was ready to purchase 3 pieces of expensive equipment but forget it! I'll take my business elsewhere!!!! He was such an asshole! I'll make sure to share this info with the disabled community!!

    National Seating & Mobility - mobilityequipment - Updated May 2026

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