Y'all...
Please read, don't waste your time. Try Ten Wabi or Oni Ramen for the real deal, it was palatable but will definitely not wow you. And that's just the truth.
This place is underwhelming by far and so are the owners. Y'all please judge a business by their response!!! It's not just ours, they clearly can't take constructive feedback.
And based on their response to my hubbys review, they are not kid friendly, will attempt to shame your babies for being babies and leaving a mess. ( which honestly nothing more than a few noodles and chopsticks, but I digress like wth was "the biggest mess" they've seen in a while.)
My toddler and baby were actually very well behaved, did NOT YELL AND SCREAM, besides the typical antsyness that kids normally display, and I am highly offended that these owners insinuated anything else!! Very unprofessional! My baby barely cried and was nursed immediately when he began to whine!! Aside of that it was a normal babble so what the heck? I am very offended by this more than anything.
I'd been begging my husband to try it out as I'd love a ramen spot locally.
It's a whole in the wall, so although We arrived at approx 615ish on a Wednesday, We were seated well after 7. after taking forever to acknowledge us after being seated, (sign #1) our server who was nice, as were we, approached us, explaining immediately that we could not Order at least 3 or 4 items (rice bowls, bao buns etc) basic stuff :/.. we had been waiting for nearly an hour so we knew exactly what we wanted and placed our order all at once!!
We ordered an order of deviled eggs and gyoza dumplings 2 traditional bowls, and attempted to order a kids meal for my 3 year old and 10 mo old to share. We were immediately told we can't do the kids meal, bc there's no rice..RICE YALL. We ask to order 2 sides of noodles Instead and were told NO, his manager told him that they could not sell "extra" noodles, although it's on the menu. We asked could it be considered, to feed to our sons,who were paying guest too, as the kids meal was not available.
Our nice waiter comes back to let us know he was able to get approval to sell us 2 bowls of noodles for our kids bc the owner would get more noodles to sell and puts in our ONE order. Mind you we put in an order for Everything at once, not an app then our dinner bc we don't have that type of time.
He later swings back around and stated "I took the eggs off your ticket, bc we are out of filling" and keeps it moving. Does not ask if we want anything instead or "sorry". My husband thinks this a bad sign and says let's just leave but noooooo I want to get them a chance.
Waiter brings out the 5 dumplings, which the FOUR of us "devour". Do the math :/
My 4 year old, fresh from swim lessons is Starving!!! So we wait, and wait... my husband says maybe this was a bad idea to wait bc the kids are tired and hungry, let's just pay for our dumplings and grab something otw home.
My husband was not ALL rude or mean, he simply asked the owner could we cancel the order and just pay for what we ate.
SHE clearly GETS OFFENDED, goes to the waiter and then the kitchen and is the rude one who comes us to us to say, it's only been 15 mins since your dumplings were brought out. Like why are we upset. My husband then goes to say we ordered all the food together as in we wanted it all to come out together. (Mind you this not even the reason we wanted to cancel our order, it was due to us to wanting to get our kids home, but clearly customer service wasn't her priority because she just came over firing off her defensiveness and excuses)
This really grinded her gears and you could tell her body language and face she didn't want us there!! She tells my husband "we don't do that here, we only make the orders after the app has been brought out". We could care less, we just wanted to leave but the vibes that were given.
We say it's okay if the food isn't coming right now we would just like to leave as it is now 8 o'clock.
Okay we finally got our food, ate and left. My Four did "devour" is plain noodles but please don't be flattered he was hungry!!
Please work on your customer service, your poker faces, and having adequate staffing and food on what should be the least busiest night of the week. And know the FULL STORY prior to responding to your reviews, instead of biased bigoted pillow talk.
With your response, it's clear you aren't "getting" it...again neither of my children were disruptive and I'd love to see this video showing otherwise. Nevertheless I've never had to leave a bad review in my 10 plus years of having yelp. Still not a sorry received, how could we turn this around, etc just a clear LACK OF CUSTOMER SERVICE. just more of the same!! It's clear we won't be back. Again y'all, these reviews and responses write themselves. read more