I've always resisted using the self checkout as a way to support the need of having employees. today the employees showed me that they don't care about customers while ignoring everyone. no registers open, nobody available and the self checkout machines where inoperable. what a waste of time gathering my groceries to only leave them and walk out. it's not worth complaining to managemen, they'll respond with a canned statement when they have cameras and are fully aware of the situation and feel we're not important as individuals. . read more

i was really in a pinch today as nobody ordered a cake for a birthday party, so i got stuck with the task. 8 am this morning calling every single store around for a custom cake made by 4pm, and nobody can do it. except this ralph's. they told me next time they need a 24 hour notice but they could do this for me today and i am so thankful. i don't know the names of anyone in their bakery department, but they saved me and they are amazing. to the store director, i suggest you reward these awesome ladies. read more

2.1 square miles 1 store. 7k residents, It gets busy! Mother's Day, 11pm buying flowers for Wife or Mother. 1st spend the day at Rockwell's drinking. Go to Ralph's, asked to use the the plastic sleeves to keep the floor and grocery belt at checkout free of the water & debris, (slip & falls, other customers don't want non-potable liquid waiting for them to put their groceries on) makes you upset? Your response is "I'm spending $60 on flowers, and you're f***ing worried about a little water?" Well Wife or Mom got a real winner there. Real Class Act, $60 buys you Carte Blanche In Villa Park! read more

My friend and I were having difficulties on self checkout to get a deal so we called for help and Sara came in right away and was very helpful. She helped us get the deal of buying 4 chips for 2.29 each and was super nice and showed great customer service ! read more

Been going there for over 30 years but a number of the the new staff are really rude. Maybe it's time for a new customer friendly manager. In the past my rating would be close to a 5. read more

had sushi rolls and threw up 15 minutes after eating them they had a extra fishy smell but didn't taste off my mistake for eating them but i wouldn't buy food here again. read more

Today I came in to buy some things for a friends birthday and the store was hustling and bustling for the holidays! After to purchased some balloons Elizabeth helped me pick the colors and designs for them and she was so sweet and so customer service oriented! We were having some trouble with the helium tank for my last balloon and Andrew stepped in to help out and even though we were unable to get that tank adjusted, he offered an alternate solution and I left with a different balloon. I was very happy with how the staff took the initiative and provided excellent service! Thank you both so much for making my experience amazing!! read more

Ralphs Fresh Fare - Grocery Near Me - Villa Park, California

5/2021: they've been great with the order and pick up system. Only 1 time did I have issues with a bad strawberry batch. Fast, fresh. Always polite. read more

Great trip to Villa Park Ralph's Fresh Fare. True to name, the emphasis here is on fresh produce, meat and healthier options. There are noticeably less (and better quality) dry goods and center store options. Still, the store stocks the weekly ad items. Yesterday I took advantage of a big cereal sale and also picked up some great steak on sale. You might not find some of the lower end generic offerings here, even though the app inaccurately lists them. For example, the Kroger brand onion and ranch dips on sale 2 for 3 were nowhere to be found in the dairy section. This time the store manager helped me at the register. He was friendly and seemed to have a good rapport with regular customers. He had no problems processing my coupons. Good store. I will be back. read more

I have some really awesome Brazilian neighbors - actually I lucked out with the neighbor lottery. They're all awesome. Anyway, they don't own a car and one of them had a birthday and needed to get a cake. It was late so I offered to take the wife here to get her husband a cake, some alcohol, and other party favors for one hell of a house party. Ralphs has a great bakery. We chose a decadent strawberry cake that tasted very fresh, got a great deal on alcohol, and lots of other stuff for only about $40 with my Ralphs card. Customer service is friendly because Villa Park is like the upscale community out here. There's a lots of old money in this area and it's primarily white folks so yeah, it's a little different out here but anyway...store is big, clean, and awesome. I'll be back! read more

I love this Ralphs. The people who work here are always really sweet -- from the butchers to the cashiers... never an issue, and always willing to help. The head butcher always cuts some good stuff for me... The lady who makes the sandwiches is always super-friendly to my friends and I, and Ashley or the other gal with the short hair behind the register who has been there for a long time are always awesome... and the manager or whoever the guy in the black rimmed glasses is, is always helpful... as is the other blonde short haired gentleman who wears the dress shirts, who is sometimes behind the register (manager?)... great folks. Their self-checkouts are always good to go with minimum issues (I have never encountered one here, surprisingly)... and their prices are just right. What really stood out to me is that one, I was carrying about $130 bucks in cash and check in a money clip and dropped it here on the floor. A customer turned it in and I recovered it just hours later (after I'd torn through all my trash cans and wardrobe and of course the entire house). I was amazed. People are amazing sometimes, but I chalk it up to the old school (maybe old money) and graceful folks who frequent this fine food parlor. ...great folks, and thanks for always treating me right. Even when I come in looking like a hot mess (which is often). So again... yeah... love this Ralphs. Ps -- Dear Liquor Mgr, about that Anchor Steam beer I requested... read more

Ralphs Fresh Fare - meat meat meat meat - Grocery Near Me - Villa Park, California

So this is a first for me. reviewing a grocery store. But listen, it was that bad that I came home and went on Yelp to review a grocery store. Lets start by saying that it was 1000 am on a Wednesday. There was one check stand open and they could have had one if not 2 more open. There were so many employees restocking. It wasnt that bad except that only one person asked me if i needed anything. The guy restocking yogurt stood in my way with a cart full of product and never once acknowledged me. I actually left the section and came back to shop for yogurt. A lot of the product did not look fresh. I could not find regular green bell peppers. There were zero breakfast potatoes. ZERO. it was weird. When I got to the only open check stand it was very business like and very little conversation. again weird. I had to go to another store after I went to this Ralphs. I wont be back. read more

Deli, Not sure why Management has not fixed this issue over the years. I cannot remember the last time I have ever been able to reach the Deli in two or three tries spaced apart. Whether I am trying to pre-order a large quantity of fried chicken for 4th of July for 80 people or just a few deli trays for different events. It doesn't matter if it is Tuesday at 9 am or Saturday at 2pm. I just give up and go to Vons deli or Wier Canyon Ralphs and get them on the first try. Tried again today after giving up over the years called 4 times over 3 hour period and spoke to non-deli folks who transferred me, walked over to the Deli etc, never got to a deli person. Same old same old. I would think a simple fix would be when a human answers the phone for the Deli that hasn't answered, take the customer's number and what they are asking / ordering and pass it to deli for a call back to confirm price, availability, etc. Ironically today I tried Villa Park only because Wier Canyon called me back about my pre-order that they couldn't full fill due to product shortage. read more

Wow customer service is really bad. I was trying to find an employee to ask a question and couldn't find anyone,it was late so there wasn't a lot of people working but as I was walking around looking I noticed a working hiding next to the self checkout so that he would not have to ring anyone up. Then when I asked if he was open he looked annoyed and doesn't say a word and reluctantly starts ringing up my order. This has happened a number of times with this employee I think he is the night manager. They must know this guy is terrible with people and just simply don't care. The Stater Brother store is just a short drive and it is now where I spend my money. Instead of remodeling the store they should get new management. read more

Second time I've been here and out of product. Really you have chicken on sale and one into it all gone?? Then no manger at 10:30am to write a rain check. Lines were long and told I had to wait in line. Sorry won't be going back always out of product read more

I shop here regularly and love it generally. Clean, good choices. They did make some changes recently that took away staple products that I buy so I would love for them to come back! read more

I have been shopping at this location for many years and have always had great service by the staff here. The manager Andrew is always very friendly with me and my wife. Super nice guy. Also, the butcher named Bob is the best. He always cuts the NY steaks perfectly. The reason we shop at this Ralphs is because of the great associates like Andrew and Bob. read more

A young manager helped me out was very kind and had all the answers to my questions on where things were at and slight information on the products thank you Kevin M. (What his name tag said I believe). Will be back thanks to this amazing experience! read more

This is an excellent store to shop at! The produce and meat are always super fresh. It is a smaller store, so easier to navigate. This is definitely a small community type store, so everyone is very friendly. The staff here does a great job at making sure the store is well stocked and clean. Ralphs is way better than Stater Bros in every way possible. Shop here, you won't be disappointed read more

Ralphs Fresh Fare - Plenty of White Claw! - Grocery Near Me - Villa Park, California

Bought the coconut cake at bakery here yesterday. Fresh & delicious. We always have our cakes done here for birthdays. They're always great. Really like this Ralph's. Salad bar with soups, deli, really good steaks & Employees here need to become familiar with the products in the store. Ieverytime I've asked where something is know one knows. I know the store better than the employees do. Management, please train employees on product location. I love this store though. read more

I was required to remove my mask in order to make a purchase. I reluctantly obliged, but Ralphs needs to get its priorities in check. If I was someone with an underlying condition, that could be dangerous. I hope they stop this ridiculousness in the future. read more

FREE BREAD TODAY! After a hike in Lake Forest last week, we stopped at Ralph's Grocery Store to use their facilities. I was checking their DAY-OLD BREAD and found this bread, it was thinly sliced and I froze it. Well, it was delicious! Today, I called the Bakery at Ralph's in Anaheim Hills (3 Stars) and the woman said: "I think there are no more, they are really popular." She didn't offer to look for me and told me to call tomorrow. I called the Ralph's in Villa Park (4 Stars) and Essie was so helpful, she went to look, found two, offered to put one away for me. I decided to call Phillip, the Manager in AH, told him the story and he was so upset, said he would personally go look, found one and said you could have it for FREE. He said it looked so good, he wanted to keep it. I went to pick it up and he had it right there, waiting for me! WOW, I'm IMPRESSED AND FEEL SO GRATEFUL! read more

Wow... I shop here every day but was treated with complete disrespect today by the young girl in the deli... It's not a big issue it's $.80 but she tried to charge me five dollars for something that was supposed to be 4.20 and when I told her that the pricing was off, she said there was nothing she could do about it because they didn't have the right codes and I tried to explain to her that I should not have to pay five dollars for something that should be $4.20 and she said That there was nothing she could do about it and that's just what it is she could not seem to understand that people pay for a product they should not have to overpay... So I left the product behind... I don't like to complain about $.80 but this is also about respect. When I suggested she have her manager fix the system and the problem she said there wasn't one and there was nothing she could do about it... Great job on the customer service inappropriate. read more

Great grocery store. It's so clean and everything looks so new. Very organized store and they have lots of selection variety. Best part is the sweets section. They have so many different types of sweets, ranging from packaged goods to fresh cakes and cupcakes. They even have Seattle's famous doughnuts, Toppot Donuts. They have a bigger selection than many other grocery stores. They also have the best chocolate chip brownie cookies. Recently got a cake from here and it was really good, much better than I expected. The frosting was not too hard and it tasted really fresh. Lots of parking. Maybe one of the cleanest grocery stores I've ever been to. I think it's a lot better than Vons. read more

Every time I go into this Ralph's the employees are always so helpful and so nice. Sara is such a sweetheart every time she has helped me and I appreciate her a lot. I would recommend this store to everybody. Even Andrew the manager is amazing and always has a great attitude. You guys are the best and the only store I shop at and I never go anyways else. read more

Terrible customer service. It's Friday evening and my husband and I have both of our cards in the same wallet. Went into the store and went to the atm to pull money out with MY card. Picked up white claw and dog food and when the cashier asked for ID my husband handed me the wallet, the guy says he cannot sell to me because I'm paying with cash and my husband does not have his ID. Even the manager looked oblivious with a blank ass look on his face. The wallet had MY ID and MY card and I just pulled out cash using MY card. (Check the atm camera). Absurd. I'd rather go to stater bro's than a fancy storefront that won't let me purchase my products. Come to think of it, I think this is the second Ralph's I've written a bad review for... and I've only written what? - 4 bad reviews of 50...? Pattern?? read more

I shop here all the time! The employees are very friendly which I appreciate. I'm a student from Villa Park High, so I understand how they might not want a surge of teenagers moping around their business. However, they are very tolerant and patient and do treat you with the same amount of respect regardless of who you are. They implement a safety precaution for teenagers of leaving backpacks up at the front of the store before shopping. This is probably why they are confident in their policies and service to everyone which I admire. read more

The nicest market in the area. The market is clean and the staff is friendly and helpful. The best part is the quickness of the cashiers. At Stater brothers off Chapman, there is often long lines because they don't have enough cashiers. This Ralph's is quick! Also you don't have savages shopping here like other markets. read more

Ralph's on Wanda is not customer friendly. I went in with a few toothpaste coupons, in which I am donating to a Boy Scout Troop and cashier denied it. The cashier did not have a name tag which right then a nd there should have been a sign. I would definitely would not go there even If you only have 5 coupons. There was a plus they did have some of their Fri /sat sale items in. read more

So today I did my daily shopping and noticed that several customers were walking around without a mask. I asked an associate if mask regulations had changed and the manager was nearby and eventually answered my question. I was told that Ralph's would not enforce any mask regulation or policy. I was further told that all they would do is offer a mask to the customer and if they chose not to wear a mask in the store they would not intervene in anyway. After the manager explained this, the associate I had originally spoke to seemed both upset and disappointed. The associate expressed the same level concern I had that other customers would see this and would all begin not wearing masks and eventually turn Ralph's into a super spreader. I will no longer be shopping here and out of precaution for my and my family's safety. read more

I visit this store several times a week...It's the closest to my office (like literally 30 seconds, barely even 1 light away). I know it's just a supermarket, but this place rocks. I always come in for fruit, baked goods and random items to stash in my desk drawer. They often have really good deals on berries, grapes, and other fruit. All are ripe, delicious, and so pretty! However, the store is FREEZING! I'm hot blooded, and hot everywhere I go, and this place is uncomfortably nippy! Their prices on non-sale items things are a little high, seeing as Ralph's + Villa park can only = Expensive! It would be 5 stars if they weren't so pricey & frigid! read more

Really great experience with this RALPH's location in the few days leading up to Christmas 2014. We stopped by en route home on Sunday night after visiting my in-laws to celebrate Chanukah and the preparation and enjoyment of the annual Latkefest. Low and behold, Ralph's has their own Ralph's generic brand of canned tart cherries in just water. WOW! And for a way better price than the brand can at Stater Bros. (Bros, I love you, but we're talking tart cherries, do you know how hard these are to find?) I bought all the ones they had out. With absolute delight to help me, none of that modern employee, *heavy sigh* attitude, you're interrupting my reading my iPhone, that we experience way too often, the young employee went to see if there were more in the back. They were, but the pallet would not be fully unloaded and shelved until the next day. She got a ladder and got me the last can off of the top shelf ALLLLLL the way in the back as well as a jar of Mincemeat I was seeking. What a wonderful experience. We were back again early in the day Weds, because while I was seeking a fresh turkey (better gravy, no water in the drippings) by the time I bought, only a small was available. I either needed a larger bird or a second bird to feed the invited crew. It was too late in the game to get one then. My bad, not Ralphs. We bought 3 other items we needed and headed back home. Wouldn't you know it? As we were endeavoring to bake the day's pies, yes, multiple puppies, we discovered we were missing one key ingredient that was hard to find: Arrowroot. Couldn't find it at Stater Bros, plus they were out of Mincemeat, and I was thinking to make a second mincemeat pie to give to my FIL. Back to this well-stocked Ralphs. They had BOTH! They helped us locate the Mincemeat and when I was checking out and thought that the MM was cited at a lower price than it rang up at, the checker GRACIOUSLY went to go check it, and let me know the price I had recalled for the item next to it. Totally sweet the whole time. What an awesome store. You can tell all the reasons why this industry leader succeeds in business. read more

I entered this Ralph's in Villa Park at around 8:30 AM yesterday June 5th. As soon as I walked in there's a terrible smell of burnt food coming from the deli. I assumed it would get better and go away but as I shopped the smell got stronger and heavy smoke began to fill up the whole store. I heard the manager shouting at the deli employees asking them what this horrible smell is and that it stinks! Customers must've been complaining about it. As I continued to shop and pick up the last few things I needed, the store began to fill with heavy smoke causing my eyes to start burning. It was hard to breathe too. Thankfully wearing a mask helped some, but It was pretty bad. My eyes were irritated the rest of the day and began to burn badly because of the smoke in that store. I have to go to the doctor now to get special medicine now for my eyes as it has turned into an infection because of the smoke. They should have evacuated the store immediately when this happened before it got to that point where the smoke took over the store. I should have called the fire department on the. This was a health hazard for their employees and customers to endure this. I wish I never went in there that morning! I will never go back to this store ever! read more

Having lived in Villa Park for ten plus years, I can honestly say this market is good. The store has everything you need, whether you are cooking a gourmet meal for a holiday or want to have a "Lunchable" during your break. The employees are friendly and I have never had an issue with them; anytime I forget where things in the store are, the employees have always been willing to help.(If you're not in the mood for chatting with the cashier, they conveniently have a self checkout.) The stores deli is better than most. It's been a tradition in my family for many years now to grab cold cuts, baguette bread, drinks, etc., and have a nice Sunday picnic at the local park. The cuts and bread are always good if not great, and make a great sandwich. Ralphs has played an important part in my life. It keeps me alive and does so with quality products and good customer service. I would definitely recommend this place to anyone in need of a market. read more

To combat the SARS-CoV-2 virus, I wish this store would follow the example of Albertson's on Newport in Tustin, which has one-way aisles, a mask requirement for all customers, a monitor at the door to limit the number of people in at one time, and a single joint check-out line feeding all the registers, like at a bank. This Ralph's has none of those features. read more

I freaking love this store. Prices are not always the best and you can certainly get better deals else where but I come back for the small neighborhood feel. The management and staff are incredibly friendly and always helpful. I wish tithe prices were better but I don't mind running to the other store to grab that item and do the rest at Ralph's. read more

Store was clean and well stocked, and an employee from the meat department helped me pick out a spur of the moment party appetizer. He also followed me all the way to the wine area and helped me with that. Employees were eager to help, but not pushy. Nice place to shop. read more

This is a clean and well designed grocery store. Ralphs is not normally my go to market I am more of a Stater Bros guy. But this place has won me over. This place is kept super clean and very well organized. The staff here is also super friendly, special shot out to my guy in the deli. I came in here to grab some pastrami, they have Boars head which is hands down the best (but pricey) deli meat. The guy behind the counter was so cool. He took great care of me and was letting me try some of the other meats that they have. He even let me try some of the great cheeses from the Boars Head. Great conversation and great service, reminded me of how it should be at a grocery store. They offer a lot of different things that you might not find in a other market. They have Bison which I have been all over lately for burgers. Their prices on organic meats are great as well. I highly recommend coming in here for a visit if you live in the area. I know Villa Park is a pinkys out kind of city. But still worth checking out this place, oh and they beer selection is fantastic as well. How the heck did I just mention that? CHEERS!!! read more

Always clean and well organized. Well stock and the service is always good. I have never been disapoited by the meat dept. Not the largest but always good meat. ALWAYS out of Diet Mt Dew but for some reason a lot of Grocery stores are. read more

The deli employees at this store are always short staffed or don't seem to care there is a line. I went on Sunday afternoon and they had quite a few people and didn't seem to have urgency. The cashier lines only had 2 lanes available lines were down the aisle. I will not return until they figure things out for customers. read more