I understand that it's very difficult and scary to work during COVID so I am not taking what the manager and cashier did personally. I ordered online for pick up as i'm high risk and tried paying with an Egift card as I have with other Ralph's stores but they made me go inside since it couldn't be figured out outside. Inside I met with the manager and cashier who were confused about how to use the eGift card. I told them that it works and the numbers could be typed in but they refused to do that and were incredibly rude for no reason despite me being as civil as possible. They told me that the card had to be verified even though it was verified by Kroger and had been used before . I left the store hungry, without food for the week, and possibly exposed to COViD. Not shopping here again, no need for stress & rude customer service when you're being nice to them !!!!!!!! read more

Worst Ralph's I've ever been to. Employees just knock into you while you're in aisles. Like the customer is in the way. No express line. All the open lines full and backed up into lanes. Only a few open.i would consider this lack of training on all of the employees. read more

***STORE HOURS*** this yelp page store hours at this location is not accurate. it closes at 1am not 2am

While this isn't the Ralphs I do most of my shopping, I do stop in regularly enough to experience how the check-out system is consistently not favorable to the shopper. Their lack of employees at check-out makes for long lines, all while the self check-out cashier is bopping around trying to find customers who want to use the self-service area. True to the usual, the lines were long (Thursday, approx. 11:30 am). There were 2 check-out stations open along with self check-out. I was behind several customers, and directly in front of me was a cart filled with groceries. I patiently waited in line. When it was my turn to move up, I let the gentleman behind me (with only 3 items) go ahead of me. When he walked up to cashier, another customer from the other open register was VERY loud about him moving ahead. I replied that I let him go ahead of me. Well, this very LOUD customer was now LOUDER with me say that I was not following the rules by cutting in line. He said that there was only one line (down the frozen aisle) & that this line filtered into both cashiers. While not a soul in the store said a word, the line had about 6 or 7 customers who seemed to think this was the case. In all my years, I had never known there to only be 1 line, but in order to NOT cause a big stink, I went to the back of the line to wait... All the while this obnoxious customer continued to say how "uncool it was for me to cut the line" and more. We had a few comments back and forth, with me responding that I was unaware that this new system was in place. When I finally got to the cashier and briefly shared this (though I wonder how he nor any other employee did not hear/notice) he confirmed that a single line was NOT how the check-out procedure worked; he (Robert) also apologized about the situation. I was so upset that this LOUD customer seemed to take over this moment & no one from the store stepped in to make things right. As I was leaving, several employees & a woman now at the front of the store (presumably the manager) were in a tizzy because a customer who had a cart load of groceries walked out of the store without waiting in line & without paying! When I got home & looked over my receipt, I saw that of the 5 plants I purchased, I was charged for 7... I am truly disappointed in Ralphs, & I'm going to do my best to never shop at this store! read more

The Ralph's supermarket at Magnolia and Coldwater could be, I repeat COULD BE, a really good Ralph's. It seems that there are a few too many "been there done that" employees who get very put out when anything out of the ordinary happens and they have to exert themselves just a little bit. On more than one occasion in the morning when making a purchase and the choice comes up to withdraw money there has been much attitude about getting cash because they are low in the mornings. They are VERY disgruntled that they might have to get more cash. Boo hoo. This is not the only issue. Generally speaking this store needs a CUSTOMER SERVICE LESSON. read more

Needs more employees. There was 1 register open on a Saturday night. Had to wait 20 mins just to buy a beer.

Terrible experience! The cashier was just completely rude to me. Not only was the line going so slow but she was nitpicking everything. I place my shopping basket on to the counter. She sees it as she's checking out the person in front of me and decided to say nothing until my boyfriend who was behind me placed all his groceries on the counter. Once it was my turn she told me to take my groceries off the basket but I had no space behind me or in front of me. Once I told her the obvious that there was no space she starts messing with the checkout counter making the groceries go back. Once she realized she couldn't squish my boyfriends groceries to the end of the counter she told me that the machine moved by itself and she couldn't do anything about it (which I know is a damn lie). My boyfriend in order to fix the situation offered to go first. Once he got all checked out it was finally my turn the lady then proceeded to just address my boyfriend about my groceries which annoyed me really bad but I just stayed silent. The line behind us of course was building up and I felt super embarrassed. If you ever come to this Ralphs go to self check out you might have the best experience there and the line might just end up going quicker. Avoid the older cashier lady with curly hair she might just end up ridiculing you in front of other shoppers! read more

I DID write their corporate office to complain and express my concerns. They recently had an entire change of staff from what I can see. None of it better. This is so sad since it used to be such a terrific store. I also found out that they will discontinue HomeBoy products - corporate office decision. Bad move to not support a local charity in lieu of your own branded things. Shows how greedy Kroger (Ralphs) is. read more

No good update! Been there 3x in the past week and had to wait in a looong line! Parking lot is also to crowded. Fruit still has mold and for the first time I needed to use their restroom!!! Gross! Gross!!! Gross! read more

I went to this location more for convience. It is further away from me but at 11 at night, I figured it should be a easy in and out trip. There was a empty parking lot, no lines and the store is small so therefor a smaller square footage meaning less walking. Well as always and everytime. SECURITY...the minute I walk in until i reach the register. He is on my neck. Literally next to me. At this point im very uncomfortable because its unessesary. Im paying for my food. $100 bill in my hand. NOPE. I bit my tongue from wanting to tell the cashier" hey can you ask him to move, hes making feel uncomfortable" but for what. Its what I go through because im black. I know its ignorance but it gets old. Dont let it be another black person in the store especially a black male or who they feel fits a sterteotype security then goes haywire. read more

I don't like how it's not nearly a lot of diversity that work at this store location and when I diversities I mean Black people. I don't get the kind of service I like to have like other people smh. This shit have to stop now. read more

That's my favorite local Ralph's store. This review is mostly for their deli isle. Always fresh and fully equipped. Cakes here is also really good. Can't remember how many times I been here but so far only 5 stars experience. read more

I do like the store and it's close, but shopping there Sunday upon entering no hand sanitizer what so ever. It's no excuse for me. I'll find another store. read more

Great service! Clean, orderly Kruger prices , feel safe.

No one knows how to answer a phone at this trash hole of a grocery store. Literally writing this while on hold. Get your shit together Ralph. read more

I know it's weird to write a review for a grocery store, but I was making a pistachio birthday cake for a friend who developed an allergy to citric acid and the cake called for orange. I thought I'd replace it with pears and had never caramelized one before. The wonderful guy in the produce section took 15 minutes and cut samples for each of the different kinds of pears, giving his expert advice on which kind would cook and taste best. I felt like I was at a high end, specialty grocer with that kind of service. I have never even gotten that kind of help at Gelson's or Whole Foods. I highly recommend this particular store for the service. read more

CASHIER SAYS THAT COVID-19 IS A HOAX. Tonight at the checkout, when I stepped up to the keypad to pay, I asked the cashier to step back to maintain safe social distance. He took a step back but laughed and said, "You don't have to worry about me. This whole thing's a hoax." I spoke to two different managers, neither one of whom said they would do anything to straighten out this employee. Well, I won't be shopping here again. The last thing I need is someone handling my groceries who doesn't take COVID-19 seriously. STAY AWAY! read more

The only reason I give this Ralph's one star is because the customer service that I had last time was horrible. I know you guys might be tired on your last hour, but you have no rights to have none stop conversations with each other while assisting customers!!! Very rude!!! They didn't even say bye, or have a good night, nothing!! So disappointed!! I've always go there. Why this Ralph's deserve such a bad review because of those employees? I hope they learn their lesson and greet people. read more

I went here to get a few things the other day. I chose this place over Vons because I have a cousin named Ralph who never touched me like my filthy uncle Von did. Anyway they didn't have what I needed (Disney movies on VHS), but they had a bunch of food so i decided to shop around. I ended up getting a few cans of spam, and when I was checking out they offered me membership into this exclusive club. I signed up and now I'm in! And since I was a new pledge my spam was like 1/2 price! I don't know if they offer it to everybody, so I would suggest wearing a fedora and asking where the nearest blockbuster is. See you at the clubhouse "brother." read more

The worse ralphs ever, bad customer service and totally understock. They never have anything. NEVER!

Their bread section wasn't indicated on aisle signage. When I tried to ask a customer service person for assistance I was ignored after calling out " Excuse me sir" a few times. Then another customer service personnel intervened and pointed out the aisle with an annoyed dismissive unprofessional tone. On another occasion, an overly aggressive customer service rep illegally searched an African American woman's baby stroller for shoplifting as the rep pretended to be interested in the baby. This was 2 of few instances of poor distasteful customer service instances I witnessed/ experienced at this specific branch. Needless to say I will not be returning. read more

I shop at this Ralph's all the time and they would have gotten more stars if it wasn't for one particular manager at this store. His name is Rick Levine. Honestly I don't understand how someone with piss poor customer service skills and unprofessionalism has a position at this establishment. I have dealt with so many managers and employees at this store and they are all pleasant except for him. He was rude to me on multiple occasions and pretty much refused to serve me. I've been ignored, chastised then yelled at by him for no reason. I've written to corporate and I hope they investigate him because I truely felt discriminated against and disrespected for no reason whatsoever. I am appalled and disgusted. read more

One thing I love about this Ralph's is that it's literally a 2 minute drive from my place. They just remodeled the inside of the store and moved everything around so it takes me a bit longer to find everything, but the place looks great. I've noticed that since the remodeling it looks like they've tried to up the quality of the fresh produce and give a bigger variety of pretty much everything. And they always have some kind of special going on if you're a cardmember, which saves you a good amount of money. If you get the discounted items haha. The place is not too big, not too small, and not super pricey =) read more

Horrible place!!! I just spent one hour shopping and when i got to the cashier system was down so they could not charge me and asked me to just come back another time. F*** idiots! read more

You could do worse. You can definitely do better, but you can do worse. Close to my home, so it makes sense for me. The staff works hard, but they're always crowded. ALWAYS. The organic selection is limited, but has the basics - carrots, cauliflower, sweet potatoes, apples, etc - but never really anything exotic. The store is clean, the checkout lines move at an average rate and parking is a beast. Not quite Whole Foods bad, but still limited. I frequent this store because of the proximity, but it's not a Fresh Fare so keep that in mind. read more

Is this the fanciest, nicest Ralphs? Not by a long shot. It's small and old. BUT, they have some of the best employees there and the place is always kept very nice. I really hope that corporate Ralphs will renovate this one, because the people who run it are doing the best with what they have. I've used their bakery for my son's birthday parties several times now, and they do a great job decorating the cakes/cupcakes and I always get compliments about how good it tastes. Plus, it doesn't cost an arm and a leg, like it would at a bakery. read more

This is the worst under managed disgusting Market it never has what you need the lines to check out a terrible the deli department is a nightmare we need a good Market in our neighborhood this place is an embarrassment read more

The older female manager (light hair, do not remember her name) was too busy talking with the bag boy to say hi or even to acknowledge I was STANDING THERE waiting for her to start ringing my order up. I said excuse me, she did bother, I coughed, she did not bother, I should have screamed maybe she would have done something. I guess they movies they were talking about was more important. I have always had poor CS there, this just was the last draw!! read more

Really nice employees at this location. Store is not very big and usually crowded so it can be hard to navigate around.

I want to recognize Mel, the manager of this location, who handled a very unpleasant and stressful situation so professionally. I ordered a cake for my son's bday party like I have done many time before. I came in 4 days prior and placed an order. They called me to confirm and discuss the details. We even exchanged pictures. Fast forward to the day if he party, I come in 3 hour before the party starts and my cake hasn't even been worked on. The 2 ladies that worked there, started arguing with me that I never placed an order and when I expressed my frustration hey offered me undecorated cake. This was for my son's 4th bday party who expected a spider man cake. They were so rude and were just ignoring and laughing at me for 20 min while I was there, so I went a found the manager and told her about what happened. She was so sweet and professional, she calmed me down and said she will personally deliver the cake just like I ordered to my house before the party and she did!!!! And she didn't charge a dollar! I really appreciated her saving the day!!!! Thank you Mel! read more

This Ralph's is right by my house so I would love to say it's my favorite, but it's not. 60% of the time they do not have what I need on the meat department, the produce is iffy and the selection in other areas is just disappointing. I often end up having to just go to Fresh Fare anyway, and wonder why I bothered even stopping here. read more

This Ralph's isn't my favorite it lacks a lot of products in my opinion. Only reason I come to this one is because it's convenient but the only things I ever grab are food to cook for my pup. read more

Visitors from N.CA we were staying at a Motel Facility just nearby and Ralph's just happens to be nearby. During our short stay there I noticed that its GRAND OPENING?!? I think not because the floor looked WHACKED! It may seem new here and there but Grand Opening My A#$.... What we came for we managed to find, SHOCKING. At the check stand Ralphs has a members card program when presented will make your actual total somewhat less.... Well we don't have Ralphs up north side so we were going to go with our actual total until a nice gentleman behind us presented his card to the cashier which we were oh so grateful and I thanked him for his generosity on what he did. I guess there was some good that came out of my experience at RALPHS! read more

I go here for one reason, I work very close and the sushi here if you on the fly is a great healthy meal. 5-10 bucks, fresh and quick. I would do my classic Dano's Short and Sweet review, but I shop at my Ralph's near my pad. Ill save that one for that store. But check out the sushi for real. read more

Don't buy sandwiches from their deli. I went to get one last night, and the woman at the counter skipped over my boyfriend and I to make one for her coworker instead... Um excuse me but we were there waiting first, and had a number. When the woman finally got around to making our sandwiches she cut open the bread then went to go get the meat, while she was getting the meat a fly came and landed on the bread and started crawling all over it. I was so grossed out I asked her for new bread....so what did she do? She took the bread she cut that the fly was on and threw it back in the bin, probably to give it to someone else. Nasty! It belonged in the trash! She did get me fresh bread but I can't excuse the fact she threw that the fly infested one back into the bin. She finished my sandwich with new bread and I though ok I hope flys weren't crawling on anything else and tried to push the thought from my mind because I really wanted the sandwich even though now I kinda didn't. Anyway, I got home and started eating my sandwich and what did I find halfway through? A long course black hair. When I pulled it out I started gagging and wanted to throw up. I'm blonde, my boyfriend is blonde, and the woman at the sandwich counter who let's flies infest the food had long course black hair. NEVER AGAIN! read more

Says its open when its not. All the lights still on even when they are closed at random times.... Not trust worthy...

My husband and I come to this store often. They usually have the things we need however, there's a slim selection of certain items. The salad bar and hot food bar sometimes will close early, which is kind of annoying when your expecting to get that. Otherwise, the store seems to be organized, clean, has a nice selection of wine and cheeses. Convenient location. read more

Great customer service, great prices, the parking lot is awful. Very small and poorly planned.

This location is not covid19 compliant and it's evident the employees don't care. I visited today and first off the security at the door which is placed there to make sure customers don't walk in with MASKS doesn't wear his! (This is the law now) Then I walk to the refrigerated area and I see two other employees not wearing masks! Then I get to the self checkout and not only they don't disinfect the registers after each customer but they don't even place sanitizers for customers to wipe the touched surfaces. Then I have this employee Sophia(Asian American, claimed she is the manager) three feet from my face I asked "COULD YOU PLESAE KEEP YOU DISTANCE" she got aggressive got even closer to me and touched her mask like she wanted to pull it down as she was telling me "if you have a problem call the police" I replied "fine call the police I am taking care of a 87 year elderly I don't wanna take any chances" WORST LOCATION EVER will be contacting the corporate but prob they don't care either. read more

HORRIBLE. Instacart shopper has had to refund and/or replace more than 10 items. These are not specialty items. NO OTHER Ralph's has ever been this bad. Maybe one or two items but this many?!?!? read more