Great customer service. Always smiling and offering a warm…read morewelcome at Ralphs. She takes care of the customers with personalized service. She goes the extra mile to improve their shopping experience. A regular shopper

Went to get groceries tonight and not only was the store understaffed, but when I went to use the…read moreself-checkout as the one line open stretched down an aisle, but Lenny got into my face to complain about how many items I was self-checking out with. There was no signage limiting the number of items I could check out with. She claimed the system would shut off after 15 items - it didn't - so not only is she bad at her job, she's also apparently a liar. If you don't want people in the self-checkout line, have more than one human checking people out.

This review is especially for their Ralphs "Pickup" service…read more I shop using the Ralphs app. Using all the digital coupons in the app, I do all the meat shopping here. Kroger brand is always the best bargain because it's the parent company of Ralphs. With everything in my digital shopping cart, I checkout and order pickup for free the next day. An employee at this Ralphs finds everything for me and bags it up. They bring it to designated parking spots on the lower level. I very much appreciate this personal shopping service. In the app, make sure to select this Ralphs location for the greatest selection, as it is one of the best in Sherman Oaks. Your shopping Items are kept in a special refrigerated section, so it stays fresh until you arrive to pickup (according to the employee who brought me my groceries last time). If you do end up going inside this Ralphs to shop for yourself, it's one of the nicest ones I've been to in the Valley. Thank you to all employees who make this Ralphs excellent.

I placed on online order because it's easier to grab groceries this way after a 12 hour day. I got…read morea call 20 minutes before the pickup window and was told that not only would my groceries not be ready for pickup at the selected time, they would not be ready at all today. But don't worry, I could go pick them up at some random time tomorrow (I work an office job, that doesn't work for me) so instead of guessing when I might get groceries, I contacted customer service to help me cancel. Well only the store can cancel the order, so I got to waste 45 minutes with them only to have to go in and deal with this myself. Why have a customer service line if they literally can't do anything?

I stopped by this Ralph to go to the Starbucks inside. This is the first Ralph that I been to that…read morehas a Starbucks, it's usually another grocery store. The parking lot for this supermarket isn't that big but I was able to find a spot when I came near the entrance. They have self checkout station here which I think is great to have, you will miss it when you don't have it. The store looks pretty spacious inside.

This will be my shortest review to date, but this Ralphs location has become my favorite Ralphs in…read morethe Valley for many reasons, especially today. I called the Seafood Department to place an order for some fried fish. I had called last Friday around 7:30 p.m. to order fish, but it was too late. Anyway, Adrian (sorry if I misspelled your name, sir) answered the phone and was very polite and courteous while taking my order. Now, this is a "you buy, we fry" service inside a grocery store, so I wasn't quite sure if I could call in an order. But after my last visit, where I placed an order and walked around the store while the fish was frying, I honestly didn't see why they wouldn't allow it. I originally wanted catfish fillets, but they were out. Adrian offered catfish nuggets as a substitute, but I passed. I then asked for red snapper or rockfish, but they had neither. I moved on to cod, but at $19.99 a pound, I said, "Not today." Finally, he told me they had tilapia for $10.99 a pound, so I ordered two pounds. He asked what seasoning I wanted, and I told him I wanted to try all three -- Cajun, lemon pepper, and one other that I can't remember. He told me it would be ready in 12 minutes, and when I arrived 12 minutes later, it was ready! It was fresh, hot, and delicious. I could hardly wait to get back home and eat it all lol. I will definitely be back next weekend. Thanks again, Adrian. :-)

Parking can be a bit rough considering it shares a lot with Trader Joe's, which is notorious for…read morerough parking. If I'm ever in the area and it's lunchtime; I always stop by. The spicy tuna rolls are amazing. $10 and you get a very good amount of quality tuna in the roll for that price. Their overnight oats with Greek yogurt, chia seeds and fresh fruit are also amazing. -(They make for a good dessert after a sushi roll.) The Nigiri is good, but for the money you cannot beat the sushi rolls. They also have several other offerings in terms of salads, fruit, and Asian market specialty items. The staff is always friendly, you can have a fresh sushi roll made for you if you ask the sushi chef. Upon checking out, the staff is always friendly, offering utensils to go. There is not much for seating outside since they only have one table with two chairs.

Old food at high prices…read more PSA: Always check the production date label on your prepared food here. Not everything is made fresh daily. I picked up a few items tonight, and one item missed the mark. * The Bad -- Hard Rice: The pickled pear baked salmon onigiri had a tough, dry texture. * Food : The package label showed the rice ball was already three days old. * High Price: It cost nearly $7 for stale food that I could not finish. Their prices are high. Head to the Valley's Japanese grocery store like Mitsuwa in Northridge for sushi or a Korean grocery store like Greenland Market in Van Nuys for prepared food made the same day at lower prices. The Good: * The spam musubi was made the same day and tasted fresh. * The butter mochi was delicious. Final Thoughts: I expected fresh food made that morning. Selling three-day-old rice balls at this price is unacceptable. I will not return because they sell items past their prime. I would not buy their sushi based on my experience as it might be old as well.

The prepared food is very good and affordable, and you can find the groceries that you need with a…read moregood quality and low price

Overall Vallarta supermarkets are great for Latin food products. They have a lot of imported items…read morefrom Mexico. A great selection of candy and specialty items. Also dry beans, condiments and more. The produce department is great here. Lots of fresh vegetables and fruits. I love getting avocados and jalapeños from here. I usually shop at the Burbank location and love getting g carne asada meat from. The meat department smells a bit at this location so I have never bought meat here. They also sell hot food items here, there's a counter selling food. You can even sit here and enjoy your food. A freshly squeezed juice bar is my favorite here as well. Overall a great place to shop from. They always have weekly specials that will save you money. ...

Asanka was very sweet, thank you for the service! I'll come back next time! He helped me to find my…read moregroceries and also was very kind and helpful!

Customer services amazing. The staff is very friendly. And helpful. I'm in the store at least twice…read morea week and the service is always consistent.

We are big fans of trader Joe's. This newer store has a much larger selection than the old smaller…read moreone across the street. You can tell the staff enjoy working here, as they do in all of their stores it seems like. We have specific products that we prefer getting here rather than Costco or Ralphs. Huge parking underground make it easy.

Sherman Oaks now has another Trader Joe's location, directly across from another. All items you may…read moreexpect to find is here, too, including those popular totes - all in stock! Parking here is easy on the street or in the parking structure, versus across the street in a cramped parking lot. The staff are friendly here as any other Trader Joe's. One remark I will make is that this location feels bigger and less claustrophobic than the one across the street - both the parking and the shopping experience. This is indeed my preferred one between the two.

So my review here is very overdue considering I used to shop at Jons for many many years since it's…read moreso close to my home; unfortunately, since Covid has stopped shopping in person there and once a while, I utilize Instacart to bring me some items from there! I truly love, Instacart ; I know it cost more like that since they have fees and tipping, but it is so convenient coming straight to your door Asha via Instacart @Jons maybe once every other month There's a few items I like there better than at Walmart or sprouts which are my regular places?! For example, I like their chicken salad from the deli, which gives you some fairly big cubes of chicken with celery and some mayonnaise; I also very much like their real products such as sausages like?Bobaks. They carry a lot of Russian and Armenian items that you don't find anywhere else..

I used to love this place, but lately the cheap paper bags they provide can't even handle a normal…read moregrocery load. By the time they put the bags in my cart, the handles are already ripped. They charge for the bags, yet when I complain, they simply hand me two empty bags and expect me to repack everything myself. How is that acceptable? We already pay enough for everything in California--why are customers being treated this way. Sadly, I m done shopping here ....

Wanted to Thank Jon the manager for his kindness in listening to me :)…read more And thank him for the wonderful surprise as I checked out today I am so excited to see my mom's caregiver today. You have made my day & hers with your act of kindness

Excellent dips, chips and great service and ambiance. Excellent eggplant dip and staff really kind…read moreand accommodating. Great healthy food

Let's back up to couple of days ago. Since I was at Viktor Benes bakery, I also wanted to get some…read morePoke from here. Approached this one older man and asked him if he could make me a bowl of Poke, he said no, you have to do it yourself and as I was still talking, he kept walking away from me. I approached him and said"I am talking to you and you keep walking away from me". That is rude and unprofessional. He didn't even apologize. His name was Mario in the seafood department. Poke looked very fresh along with all the other toppings and ingredients. Just by looking at it, it was super OVERWHELMING! He had nothing else to do, because he had both of his hands behind his back and just walking around. If he wanted to to help me, then he would have. This was on the morning of 7/17/26 a little before 9AM. On the other hand, Tony, who worked the Sushi Bar, in the same seafood department, saw what happened and apologized on Mario's behalf. The fridge for Sushi and other ready made fish items was EMPTY. Tony asked me what is it that he can do/make for me? I replied Spicy Tuna roll. He even wanted to know how many pieces? I told him 8. Right away he went back into the kitchen and made me what I have requested. For 8 pieces was only (12.99). Not a bad price. Came back and handed me the Sushi. Got home and tasted the food and it was very fresh and delicious. Next aisle that I visited was their frozen section. Needed to buy few waffles. There were 2 guys, that absolutely refused to help me. Wouldn't even let me speak. So, I looked around and found the waffles that I was NOT looking for. I wanted the Belgian Waffles and didn't see any. Got the Vans brand Power Grain Protein waffles, and gluten free Original Waffles. So for 4 waffles together came out to be $18.89 with tax. Next disappointment was, went to check out and there was no one at the registers. Waited for like 5 minutes, until this woman came and turned the light on for register # 4. Couldn't catch her name. Store was in a very nice condition, very clean, and fully stocked. They have everything from A to Z. Nice music was playing overhead. They have a very nice, big, 2 sections of patio/outside seating and every now and then, if you are lucky, you may find some items from everywhere that is on sale! They also have an inside seating by the flower area, and all around. Free parking, Wells Fargo ATM machine, and 2 gender neutral restrooms. I practically covered everything and more. If you want to know a bit more, read my previous review. Prices are definitely on the high end. Will visit Gelson's again, whenever I have some money in my pocket!

Is it getting worse and worse or do I want a upscale product for premium prices…read more Around 3 the buffet dries out and by 7 is a disaster of dry uncared stuff Not food The poke rice around rhe same time is stuck dry and almost a brown hue to it Not the brown rice It looks more like dried puffed rice The Poke bar itself is unattended and you will pay for overly marinated fish and pay mostly for the weight of some seed oil which it is all pooled in Oh the carving station on the deli is dry all the time but check out the flies Maybe a small amount more and 5 minute drive to the new Erewhon I was trying not to buy into which has real standards BTY do not ask the fish monger about the rice or the poke Just don't ask Maybe need more staff and pay-cuts on each of the CEO's and managers that let this happen A real drag