You pay to ship your $900 leather motorcycle jacket to have the zipper repaired due to having used…read morethem previously to repair a zipper on the matching pants. They notify you that they no longer work on leather items and offer to recycle your garment or send it back to you at your expense. No where on their website or Instagram do they mention that they no longer work on leather. I spoke with Matt the "manager" regarding this and he agreed that the website needs to be updated and that he would get my jacket returned today. Two hours later I get a notification from AmEx that I have been billed by Rainy Pass Repair for a shipping charge. When I spoke with Matt after seeing the charge he told me "that's the way we do business." He then said I could write the owner an email to the general email address and he would forward it. I suppose I should believe him but that might be difficult considering the level of service they appear to provide. It would be like taking your Buick back to the shop that repaired it last month only to be told, "We don't work on Buicks here anymore" even though the sign outside said "We work on Buicks." Beware or don't go there.

Feel bait and switched ... charged me nearly double the quoted price at pickup. It was a simple…read moresleeve hem on fabric snowboard jacket (non-technical but more than a sweatshirt). They quoted $75 during drop-off (where tailor came out to review and verbally quote to front desk worker), then made me pay $121 for pickup. I understand miscommunication happens but this felt like a racket. In short and only based on my one experience: Quality work, outrageous pricing, and unacceptable business dealings. Shame on me for not making them provide me with written quote at drop off and also accepting their upcharge. I should have told them to keep the jacket but that's not my style. I believe in paying for quality work (which they have) but will not be a return customer due to how they conduct business.

Very cool shop with lots of hardcore denim for those on the lookout for it! Primarily for men, they…read morecan hem your pants in shop after you get them! Pretty sweet!

Staff is helpful, thats the positive bit. They dont put…read moreprice tags on for a reason. Check the return policy before you buy $400 jeans...

Leolo Handmade Shoes is amazing and I thank them for my wonderful pair of shoes. Now for some back…read morestory to how I purchased my shoes. Well, I needed a pair of hard leather shoes for a wedding. Something funky and classic I could wear for ages... Now being my feet are damaged from years of soccer I needed something wider in areas than a store like Nordstroms offers. Having scene this store on Western Ave at The Market I decided to drop by. Now Leanne ( THE OWNER ) who was uber friendly helped me design my custom shoes. She actually understood what I wanted and made a game changing call to improve everything. She made the suggestion of using a NIKE tennis shoe mold to build by shoe. Thus giving me a dress shoe that felt like comfort of a sneaker. After taking measurements and foot drawings she ordered the mold and proceeded to build my shoes. Now this process takes some time so book a pair in advance. After several months my masterpiece shoes were completed. My shoes are amazing and fit like a glove... Keep in mind custom shoes are not cheap but you have a one of one pair of shoes nobody else will own. Plus you can custom many aspects of the shoe including design color, sole and pattern. Now one more note , they make other items which include belts and wallets. I was super satisfied would recommend anyone to have shoes made at Leola Shoes! Cheers & thanks for all your help.

Found this place by accident but I'm glad I did! I ended up buying two belts for myself as a…read morebirthday present to myself. The shop is a bit tucked away but that made it easier for me to shop. I had one on one attention from the guy behind the counter. He helped me size the right belt and then added extra holes to them as well. Super nice fellow, had a lovely conversation with him too. All the leather products look to be very fine quality, I would've bought a satchel if I had more funds. I recommend this store for great quality leather items and may be back the next time I'm in Seattle!

Jarrett Grimm, who is the Supervisor of the Seattle store for evo.com, provided amazing service…read morewhen I came in to pick up a Specialized Turbo Vado 3 EVO 5.0 today. He made sure the suspension was calibrated for me down to the pound, wheeled the bike to the shop so that the smart features were working properly (it required expertise from the technicians), and even crawled into the cab of my truck to get it to fit, then had me lift the tailgate, such that he had to contort his body to crawl through the tiny window to get back out (he insisted)! You can't find service at a company where an employee will sacrifice their body to guarantee gear gets home safely, except at evo, apparently.

Such a cool store. It's huge! The highlight for me was finding a cool Seattle T-shirt that looks…read morelike Seattle. It's an Evo Seattle branded shirt that fits a lot like a Carhartt. They also have outdoor gear consisting of hiking, mountain biking, and snow sports. Cool store to check out.

A huge thank you to the guys at this store. After a miserable experience as an older female at not…read moreone but two REIs February 2026, I found not only what I needed but also very knowledgeable, thoughtful and helpful staff here. Not just in contrast to the terrible service at REI, but standing alone the Ascent staff walked the walk of accessibility, diversity and enjoyment of the outdoors for folks of all skills and abilities. Thanks guys!

Best customer service! Great selection for serious outdoor outfitting. Street Parking is difficult…read moreto find during restaurant hours-very limited. Reasonable prices for top-notch gear. Will was very helpful getting my wife fitted for a Snow Skills class on short notice; he had some great recommendations and was patient with her questions.

Don's is fantastic! Great selection and a great inventory. We knew we needed some shirts for work,…read moreso we got ahold of Stephanie ahead of time who ordered in some samples for us to try. It was nice to get to try shirts on versus just ordering them out of the catalog. There were so many size, fabric, and color options is was crazy! Not to mention all the embroidery options! I've never seen so many colors of thread! Thank you to Stephanie G. for taking such good care of us!

Hi Guys, This is Hassan I work in Bellevue FredMeyer I…read moreordered one full sleve Medium Uniform shirt only because I was told to buy from so called Don's Group Attire, they send me the shirt showing medium size but it was large size I called them to exchange but they said if the shirt is worn or washed we can't take it back my question is unless you don't wear the shirt how can you know its fit or not the girl on reception was also rude just like her company, its not my fault if they don't know how to make the medium or large sizes. The shirt was only $16 but I know these type of companies when they sell any thing never take it back only because they can't compete in the market.

This place and the staff are amazing! I've used them for years for custom embroideries and they…read morehave done such a great job on each one. They are friendly, professional and have a quick turn around. I highly recommend!

I had a small order- had only one piece -but Shannon was very communicative and had excellent…read morecustomer service. Even willing to show me samples and thread colors in person. Product turned out amazing!! Would definitely use again and recommend.

Maybe for simple alterations, but avoid for anything else! I asked before coming to their place…read moredo they hem and tapper jeans. Yes! She said. I'm used to having one measurement, and picking up in plenty of time, A month later, along with multiple trips to their place. The hems are not correct(not even)as well as leaving a stick pin in one of the hems. The taper came out with extra material around the knees.They offered to fix mistakes, but I decidedly declined the offer. I hope that I can find my regular seamstress ... What a costly mistake this was on my part.

Excellence. After a…read moregnarly crash one soggy Seattle morning, defeated and depressed I slumped into my apartment. Road rash I can take, no biggie. But, no, not a rip in my bibshorts. Anything but that. I scoured forums for a solution to this seemingly impossible problem. Finally, I landed on taolson's Yelp page. Tears of joy streamed down my face, creating silver, salty pools within the cracks of my keyboard. Elatedly sobbing in disbelief of my luck, I viewed photo after photo of beautifully stitched, revived cycling clothing. Professional and kind. Job done speedily. Completely satisfied. Bibshorts live on.