lack of enough cash tellers making the lines ery long . only 3 registers open all day long. they only open the 1 side of the self serve with long libes for that too. whos to blame? blame it on the union. did you know if you argue with or the cash teller doesnt want to help you they can refuse to check your items out and a manager who isnt a union member has to then help cash you out. they are very rude aswell due to being a union member and they know this. this is the 2nd time ive asked a simple question and get a rude demeaning reponse back. so the next time they strike and say they arent getting their fair share? trust me they are getting plenty of benefits through the union. so dont feel sorry for them and all the days on strike...they get all that money back so their not loosing money striking either. ralphs corporation would love to not have unions and prices would be much cheaper for all of us. read more

I am a Trader Joes kinda guy, but this is my local Supermarket. I am impressed by their selection of fresh fruits and veggies. Recently I have noticed they have a larger selection of organic fruit and vegetables which I like. They also have an entire cooler dedicated to vegetarian and Vegan style diets. Oh, yeah would be remiss not to mention Shell Gas Points.. Definetely use those for .10 cents off per gallon every chance I get... read more

Worst experience of my life... the people that work in the deli are a bunch of dingle barries. It took almost half an hour to get out sandwiches made in front of us. And couldnt understand what the girl was asking I s. After a long wait we wanted to add chips and a drink for a dollar more. And a phillipino lady comes over to say that we can not have the deal since it is over. Why? We ask when it is clearly posted under the build your own sandwich steps. So lady tells us okay you can have the deal. and noone knew how to use the register. Finally 5 minutes later after hitting a bunch of keys they bring up our total. Waist of our time. They obviously need more training. And need to speak up loud and clearly! read more

I like it because it's very clean . Small parking lot so it can get a little annoying. And they don't bag my groceries . I feel stupid bagging all of my groceries read more

DO NOT CHOOSE THIS BAKERY: My stepmom ordered a cake for my dad's surprise birthday party and when you plan a surprise party the timing needs to be perfect! I was told to pick the cake up at 2, First of all I showed up to the counter and it took about 10 minutes for someone to ask if I needed help with something, it's now about 2:20 . As i told her I was there to pick up a cake she looks at the order slip and tells me,"I lost track of time, I haven't started it yet, can you wait 15 minutes?" Already irritated I tell her I don't really have a choice, honestly who can make a nice cake in 15 minutes!? To make matters worse as I'm walking away I see her pull a vanilla cake sheet out of the freezer!? Gross! I recommend not going to the bakery to get a cake, make your own! read more

This Ralphs was not always my go to store. I loved the Ralphs that closed down. However, I love going into this one. A few of the employees were transferred to this location & for that I'm thankful. I love Karla, front end, she is absolutely amazing, always has a smile on her face!! Manny & Harvey in the Meat & Seafood department are awesome! They always go above & beyond to make sure to carry the products that my husband & I look for. Jimmy aka JDawg, is funny to talk to, keeps you laughing. These are just some of the reasons I go to this Ralphs, it has nothing to do with the products, it's all about the people! read more

I love this Ralph's. The produce in particular is amazing. I find everything im looking for.

The store looked nice and clean but the deli and ordering a sub was crazy! Ridiculous !! 18 minutes for the lady to make my sub. She had to cut all the meats, cheese and walk all the way around the store to get my choice of bread. Clearly, she didn't know what the heck she was doing and needed assistance . Also, the lettuce and tomatoes along with other toppings had two flies swarming while I waited for her to grab my bread roll. Nasty! Not worth $7 . read more

Horrible service at the deli!!!! Popular lunch place with delicious sandwiches but for some crazy reason they only have 1 person working and the entire deli... Heard multiple people complaining and nothing ever seems to be done about it! It reflects horribly on the store and is very frustrating for people who waste there entire lunch break waiting to order a sandwich they need at least 2 employees working at the deli at all times!! Especially during busy lunch hours!! DO NOT COME HERE unless you have at lease 30 minutes to wait! read more

I recently had a great experience at this Ralph's during the holidays and wanted to share how great their customer service is! I needed extra wine that was not in stock and had a rain check for it, so they were able to fulfull my needs and thus helped me have a great party! Shannon was particularly helpful. As a team, they truly value their customers and are very friendly. read more

I love pretty much all the Ralph's in SCV. This one, not so much. The employees are not too knowledagable and seem to be "just doing their job". I would not make a speccial trip here. read more

The parking situation at this location is a joke! This Ralph's has fewer available parking spaces than the one that they closed down on Castaic Road and they weren't shared with other establishments! It's very amusing and entertaining to watch all of the vehicles circling around the parking lot looking for an empty parking space!!! The hassle involved with finding a parking space here has forced me to travel further away to purchase groceries! Hasta la Vista Ralph's, I won't be Back!!! read more

I always come to this Ralph's seeing as it's the closest to home. IRENE was so rude , most of the time she is but this time she was incredibly rude. She forgot to pack my onion and when I went back she practically threw it at me and didn't even make eye contact. As I asked her a question she didn't even answer so I was unsure if she charged me for a bag or not. read more

love their deli meats but service is horrible, their deli department is always understaffed while other employees stand around. They don't acknowledge their customers and it would be nice if they had a ticket dispenser program so that at the very least when help finally arrives customer don't fight each other as to who is next in line! read more

Produce was fresh and well stocked. Disappointed to arrive at 5 pm to find the hot food looking dried out, with no rotisserie chicken in the warmer (still cooking/ turning). Generally, I like this store and shop here frequently, but it's a shame the deli/ hot food area can't get their act together. read more

Most of the produce is fresh however everything is expensive. A 7lb bag of ice cost 2X as much as Am Pm.

The deli did an amazing job with my party platters, the platters looked & tasted great. The staff is friendly and accommodating, they even helped me to my car. Will definitely be ordering from them again. read more

Easy in and out. Very diverse selection. Surprisingly low prices. Be sure to get a Rewards card for the low prices.

I live in the HOA behind this store. It's A-OK, a lot of the drawbacks are really from the thieving ghetto trash that come there only because they are visiting their "man" in Pitchess Detention Center, not really Ralphs fault but it's a definite drag. My step-daughter had her iPhone snatched right out of her basket there. The store itself? Friendly and helpful staff, adequately stocked, expected prices, they have sales now and then, I appreciate them. read more

i don't typically write reviews, but i felt this is warranted. Overall, the majority of the employees at this Ralph's are terrific. This is really a review of the deli counter. I love Boars Head and am thrilled they serve it, but i don't think they maintain standards with it. I buy lunch meat here weekly, but have had it go bad within three days way too frequently. I've had the London Broil spoil, the Buffalo chicken spoil and the Turkey. All bought at different times. I don't think they refrigerate well or maybe it's the slicers aren't being cleaned thoroughly. The employees in the deli are also always acting like you are a nuisance and bothering them. It's weird because employees everywhere else in the store are really great. They need to take a hard look at the deli business though. read more

These people clearly do not want to be here. When you are checking out the cashiers are usually talking to other cashiers. While walking around I tried asking an employee for help... And she was on her cell phone! Expect no interaction with the employees and you'll do alright. read more

Place is great for groceries and the more you buy the more discounts you get at the pump(SHELL gas stations)...HOLLA!

Great seafood department especially, but also wonderful selection of organic produce (love it!) and very friendly staff! Much better than the other Castaic Ralph's (the one that closed). read more

Very clean with a great selection and a decent deli counter. A little over priced if you do not use there reward card but you might as well since you can also earn points for discounted gas at shell. Be warned to bring your own bags as they charge you 10cents per paper bag. They say it is for the environment but i wonder if Ralph's keeps that money or donates it to help the environment. read more

I use the pharmacy here and they have always gone out of there way to make it a great experience. They are always willing to answer questions and make recommendations. Great place to get your pharmacy needs done. read more

Terrible bakery and store customer service. This bakery is always late but this morning was the worst after waiting 45 minutes for rolls at the bakery that never came out. read more

Pricing is ok, helpful staff. I like their manager specials on carne asada :)

I went to this Ralphs in Hasley Canyon for there Western Union and their manager Elle was very unhelpful. I wasn't able to get the money i was supposed to receive. I called Western Union but when I was going to hand it over to Elle she refused to talk to them. I am very unhappy customer and would like Elle to be a better employee. I am very upset going there today. February 17, 2015 I will go on other sites to express my concern with the management at this particular ralphs. read more

My wife called in a birthday cake at the bakery for my daughters 15th, she wanted a carrot cake the lady that took the order didn't seem too knowledgeable so my wife called back and talked to a more knowledgeable person in the evening they said no problem so I went to pickup and there was no cake oh we don't have carrot cake even though it was on their board. Ralph's was our primary store our family probably around spent $800.00 a month plus my parents another $500.00 which is going to another store. They don't want to accommodate you, I guess they figure they are the only store in the area now so they don't have to. Bye Bye Ralph's, can you say Walmart, Albertson's. read more

Manager should be fired. This store never restocks any product. This is the third time I've gone in for some frozen strawberry's and protein powder. They have been out of Muscle Milk protein powder for over two months. read more

This Ralphs is conveniently located - about 2 minutes from home. There are two cashiers that are always very nice and helpful which really makes the shopping chore much nicer. But I have never, and I mean NEVER, been in the store when the older female "manager" was in the least bit helpful or even polite. This was recently turned personal when she decided to ignore me when I was trying to return a defective item that almost caused a fire in my kitchen. When she did acknowledge my existence it was a dead stare with a "CAN I HELP YOU?!" When I started to explain what happened she talked over me with "are you shopping?" But I was trying to explain what had happened she raised her voice over me with "ARE YOU DOING ANY OTHER SHOPPING?!" When I said I wasn't she went back to what she was doing shuffling papers and said "YOU need to go through a line" as she looked away. I left and bought my groceries at Albertson's about 10 min away. They had more variety and fresher, better quality foods. AND I did not pass any employee or manager that did not say "hi" or "can I help you find anything?" so in all I guess they actually did me a favor by being so rude. read more

This Ralph's is so convenient for my everyday needs because it's just down the street from my house. I come here many many times in a week, sometimes twice a day, also my family members. Everyone I came across are nice and welcoming EXCEPT the short hair older lady, I assumed she's a manager? Whatever or whoever she is, I've never had a good experience with her (not once!). She never smile, never greet(even 'hi' seems hard to come out of her mouth). I have contacted with her more than 5 times now, none were pleasant. I've always left with the feeling that I did something wrong or being looked down at. Her tone of voice, her face expression are unpleasant, mean and rude. Yes RUDE is the word I'm looking for. I'm sad to give this place one star, but coming from the main manager that cause this matter, I think one star is good enough. I will still continue to come shop here, because of the convenient. I will, however avoid her all together even if it means I have to wait in a longer line for a check out. I just want to express my feelings, because it bothers me so much! Thanks yelp! read more

My husband traveled from San Fernando to purchase a BBQ CharGriller that the store had on Sale. They only had the display left of that kind and He was willing to buy it. He asked a STORE manager if they can take unscrew the top of the grill so it would fit in my SUV. He said NO we have no screwdriver and no one to take it apart. My husband is DISABLED. My 16 year old daughter was with him. My husband says you have no screwdrivers in store or any employees have any on hand? I really want to buy it. He says no. It seemed like he did not want to help my husband at all. So my husband just told my daughter that he would just get one of the other models. My daughter did her best to try to put the huge box on the cart. 84lbs. AT THIS POINT WORKERS SEE THAT THEY ARE TRYING TO MOVE THIS HUGE BOX ON TOP OF THE SHOPPING CART, NO ONE HELPED AT ALL. AT ALL. I thought people at this store would be caring and helpful because he is disabled but I guess I thought wrong. read more

Okay grocery store overall but avoid Janet at all costs. She is very rude, mean and very slow. She should not be working there due to her lack of customer service skills. Never go in Janet's line. read more

The worst pharmacy in the valley. There is never any customer service from these people Never helpful and can't answer questions about cost or side effects. Horrible service. read more

Great store to shop at been going for years. Staff is friendly and helpful. Great deli department.

I've been coming this store because it's close to school. Their deli went above and beyond to correct their error when they could not fill my order that I placed a few days in advance. Their salads are big and full of flavor, unlike other grocery stores I tried. Great store! read more

I think saints work here at the deli counter. The staff is friendly, patient, and courteous. The Boar's Head sandwiches are good, too. There is a Coffee Bean inside, but I think they got rid of the seating area. The supermarket looks clean and spacious. Plenty of parking. read more