My Journey with Keyrenter started back in 2015 when we were renting. Jonathan and team were…read moreoverseeing someone's property and it was super easy working with him! Now we have a rental property of our own and we immediately reached out to Jonathan and his team. The onboarding process was made easy as they provide support throughout the journey. One of the biggest benefits of working with this team is the peace of mind they provide. Knowing our property is being professionally managed allows us to focus on other priorities, confident that everything is being handled efficiently and that our investment is in good hands. Special shout out to Robyn who is super responsive and helpful!

we have had the privilege of having Ivan to help us through the stressful process of applying to…read morerent. He was so helpful and patient.

Marlena and team are fantastic to work with! We worked with Marlena to negotiate a lease moving…read morefrom across the county to the Austin area, and she made the process smooth for us from start to finish. From timely communication, professional process, and having things go exactly as promised and planned, it really makes a huge difference with a stressful move like this. Thank you to Marlena and team, we look forward to our new lease term with a great property management team like yours!

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

I greatly appreciate Don as our property manager. He is quick to respond to any queries we may…read morehave, handles maintenance issues at our rental property without delay. He is extremely knowledgeable in his field, very personable and trustworthy. Bettina Kelly

We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I transferred to Sienna because of a personal recommendation. It has been a black hole of lack of…read morecommunication and late payments. I learned that my tenet was behind when I saw the deposit missing in my account for the month. I then discovered that my property is vacant when I received my statement with no rent recorded at all. The property has been vacant only once in over twenty years. I had to reach out to them. Sienna has yet to proactively notify me of anything in this process. It has been weeks and I have yet to receive a proposal for next steps to occupancy. I would not recommend this business to anyone who needs property management.

Horrible company to even try to lease with. Within less than 30 minutes they took my 120$, did a…read morehard credit pull and denied me because in the ITTY BITTY FINE PRINT was a link for a pet application, regardless of the fact that my pets are SERVICE animals and cannot be denied based on their presence in accordance with the ADA. I was dismissed on the phone when asking for more information and a refund of my application due to negligence of information. I will now be filing a formal complaint with the HUD as well as the TWC and City of Austin Equal Employment and Fair Housing Office.

Marshall was a very dedicated and easy to work with property manager. Very responsive and if we had…read moreissues he worked to resolve them immediately, cannot recommend Marshal and Aus10 Realty enough.

Rudy the owner is awesome!! They haven't officially taken over a property yet but he has made…read moresignificant and beautiful changes to the house I've been living in for 12 years. I very much appreciate him and his staff. I couldn't have asked for a better property manager.

Christian was absolutely helpful and professional........................................read more

Do Better, PS Property Management. Our Community Deserves It…read more As a longtime homeowner in Highpointe, I can say firsthand that PS Property Management, and specifically our community manager Chris Hashisaki, have failed to meet even the basic expectations of professionalism, transparency, and responsiveness. Requests for records that should be easy to share digitally are stonewalled behind outdated certified mail requirements -- even though state law allows for "electronic or reasonably available formats." When questioned about lack of enforcement of clearly documented nuisance issues (like persistent dog barking), Chris's response was essentially "go talk to your neighbor." Meanwhile, any issue you bring up seems to immediately trigger a complaint back at you, whether or not it's relevant or legitimate. It's retaliatory, dismissive, and completely unprofessional. Residents are treated like a nuisance instead of valued stakeholders in the community we fund and care about. There is no accountability, no effort to listen, and certainly no transparency. Even requests to view the HOA's management agreement -- a basic right under Texas Property Code -- are denied unless you jump through hoops and pay per page for what is almost certainly a digital document. This is not how a community should be managed. Chris H is not the right fit for Highpointe, and PS Management's poor policies and practices are enabling this dysfunction. Homeowners, take note: we deserve better. And we have every right to demand it.

Not good is an understatement. these people are very dishonest. I leased a duplex for one year. I…read morespent over $2,000 dollars on yard work alone. I brought the backyard back to life. I planned to be there until 2025. a little over a month before my lease was up there was a leak. I reported it immediately. I moved out at the end of the month. The problem still had not been resolved. When the laminate floor was pulled up it smelt like a dead body. there had been multiple slow leaks around the sewer. mold everywhere. long story short. I left it in perfect condition. it was better than I had found it. - other than the sewer problem- They kept a portion of my deposit for bogus charges. steer clear.

Bettinger Realtors are the worst. If I could give them a zero I would. Empty promises would not fix…read morethings and the home was not liveable. Beth lied and did not have repairs done. From the get go she said the repairs will be fixed. The repair man showed up and said repairs needed to be made. The home was dirty when we moved in carpet took three times to vaccum until cleaned. Chris is horrible won't return emails or calls. Bettinger and the landlord refuse to return my FINANCIAL deposit. They stole my $2025 and refuse to return it. Keep the rental deposit I get it but my financial deposit is not your money to keep. Thieves. So no response on repairs we moved out. No return phone call or text. Nothing. We cleaned every room before leaving. Also this home had mold in large bedroom closet from ceiling leak black mold we found our clothes were thrown away as they had mold. I did not ask for reimbursement of the clothes. However after we moved out repairs were done inside and outside, tile floors, foundation, and concrete. All the things that were supposed to be done were Done after we moved out. Be careful and get everything in writing. So we had to give 3 months deposit one lease rental deposit 2 financial deposit. Received one financial refund and won't return the second. Be Aware they are thieves.

I had the displeasure of working with Steve Crossland both as a tenant and then we decided to buy…read morethe home we rented so as a buyer as well. Both experiences were rather unpleasant and I would recommend using anyone else for realty services. As a tenant Steve is extremely passive aggressive to a childish degree and trying to request any maintenance work the few times we did in the two years we rented was always a hassle and an ordeal. He was so unpleasant to talk to I avoided it most of the two years we rented and luckily only had to do so a few times. During the buying process our realtors worked with him and through him the buyer and we had several delays due to him not getting paperwork ready in time and they complained to us several times how unhelpful he was during this process. They had worked with him before but never had the issues with communication and gettings things in on time like they did during our process.

I've been meaning to write this review for awhile, as I had such a horrible experience with Steve…read moreas a renter. Similar to other reviewers, I've never been so disrespected. Steve is extremely rude, was extremely difficult to work with, was very belittling, and mansplained to me the role of a property manager when I have myself owned and rented out a house before. He tricked me into thinking that he was the kind of property manager that cares about working with people and their circumstances, which was one of the reasons I chose that house. He was very hard to work with when I had to relocate home to Colorado for a few months for brain surgery (and what I was asking was not a lot, not even to end the lease.) When the lease was over, I reached out for a scanned copy of the deposit check and he never got back to me. When I followed up over a week later to ask more sternly for the copy I was entitled to, he presumptuously assumed I was asking because of roommate issues and told me to leave him out of it. He was belittling, presumptuous, rude, and unprofessional. And this is on top of his general lack of help with maintenance requests and overall unhelpful attitude with inquiries over the 2 years renting from him. I'm praying he doesn't respond to this review and attempt to gaslight me or justify his poor behavior as he's done with other reviewers here. Do not rent from him if you want to be treated respectfully or professionally.

Horrible!!! Never have had more issues with getting maintenance resolved than trying to work with…read moreAngel. We have been waiting for months for the master bathroom shower leak to be fixed. We have rats in the dryer due to their being no vent covers in the house (per the person they sent) now they say it's our issue. We went 3 weeks without laundry because the electrical panel was rusted and the breaker caused the whole house to lose power multiple times. It takes weeks to get updated, if you get any at all. Never rent a property with them, you'll be living with leaks, mold and rats . They also sent the most unqualified people to try and fix things.

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!