Understaffed and over-priced, yes, I get it, you're paying for the "experience ", but it was hot, and smelled moldy. Bathrooms were dirty, food was cold, one dish had a hair, and another dish didn't arrive until everyone else was finished . Manager took the kids meals off the check, which was not the point, since it was the Birthday girl's kids meal that was late. Need better management and more staff, this place used to be good. read more

This place is really a great place. The food is good the staff is usually very happy and helpful and the management has always seemed to go the extra mile and a little more. Special thank you to the manager (John) for encouraging my family to come to more of the special events. This place really makes the effort that I miss from a lot of Corp restaurants. I have always been happy with the food the speed and the accuracy also. On another side note joining the Landry's club has been extremely rewarding also I highly recommend. read more

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I had been here before as a kid, but my memories did absolutely no justice to just how amazing this place is. Came here with my family. Husband ordered the "Taste of the Islands" plate (Caribbean Coconut Shrimp, dynamite scallops and shrimp, blackened tilapia topped with mango salsa and vegetables on the side) and he was very, very happy with his meal - as was I from the taste he gave me of each item. So delicious! I ordered the Hawaiian Surf n Turf (Char-grilled flat iron steak, teriyaki glaze, sesame Ahi tuna, wasabi aioli, steamed rice and broccoli) My dish was incredible. The steak was medium-rare and done so perfectly. The steak was tender and delicious. The Ahi tuna with wasabi aioli was also amazing and I don't even like wasabi. We ordered the cheese pizza for our son, and he devoured his plate before we even got ours on the table. (What kid doesn't love pizza?) Now besides the delicious food, the ambiance is pretty cool too, with rainforest animal animatronics (if you've ever been here, you know what I'm talking about) Both my husband and our son got a kick out of the displays and effects of the themed restaurant. For service - our server was awesome and very kind. She did her job fantastically. As for prices. We were a little shocked to find our bill came out pretty high, but seeing as we ordered the pricier menu items as well as drinks and the special frog character kids cup, it wasn't exactly a huge mystery. But nobody should expect to come to such a cool place with great food and NOT pay more. Overall, yes we plan on returning, for special occasions at least. read more

Good lunch experience with my 3.5 old! We had a 1:1 mommy-daughter morning of running errands. One was at the mall here and I just googled "fun for kids restaurant," so really had no expectations. We arrived around 11:15 on a Sunday without a reservation and were seated right away. The adult food was certainly overpriced for the quality but it was reasonable given the atmosphere and my burger was not great, but solid. The kid was hugely entertained by the animals everywhere, the sounds, and the thunderstorm. Service was good; no complaints. We also had fun choosing a souvenir and finding the talking tree. Reading the reviews here, we might have gotten lucky. I doubt we'll come frequently, but I'll probably be back so her twin sister can enjoy too. read more

Such a fun and entertaining dinning experience for the family. The food was surprisingly very good. Typically, you pay for the atmosphere & entertainment in a theme restaurant. Not so here, they have quality food and exceptionally caring staff, who treat you like a guest in there own home - tons of hospitality! My grand-kids loved the elephants, cheetah, monkeys - thunder and light show... was a real treat! read more

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Slow service, food not that great. Great place to bring kids for the atmosphere. First time eating there, no reason to go back.

Worst service ever! The bar tender was so rude while attending us and the wait time was way longer than said. Moreover they did not clear table and made us wait like almost half an hr standing. I would give negative stars if I could. I really wished the service and staff needs to be more polite and hospitable. Very poor service for that much amount of money! read more

Rude and very unprofessional !!! Went to server desk to be seated and was told it was and hour wait when it was clearly no one there. There was a family in front of us and was seated with no problem. When I asked why it would an hour wait and no one was there, she said they were busy and and they had a lot of reservations... but nobody was there!! It was Empty!! I felt the she just didn't want to serve us!! I will be calling corporate and filing a complaint.. read more

Cool visual effects for the kids entertainment, service is okay as far as the servers.. the amount of time spent waiting for food is way too long. Not enough staff is what I assume the problem is.. the food quality is not worth the headache. Avoid at all costs. read more

The Wait is way to long for a drink let alone your food arriving. Staff takes a long time to attend your tableas well. Only come for the little one. read more

I haven't had an item off the menu I didn't like! Staff is friendly at all locations, and if you have little kids, there's lots to look at!

Was there last Friday. Super slow service. Where not even that busy. And to top it off...they brought me a dirty disgusting plate from the kitchen. Don't know how the waitress didnt realize it... hhmmm???? read more

Rainforest Cafe - Disgusting.. the plate they had just brought from the kitchen was dirty - American Near Me - Ontario, California

I've taken 2 of my grandkids for their birthdays & had great experiences-took my 3rd grandchild for his birthday & it was horrible! Never experienced any type of racism until now with the manager who only asked the 2 whites families directly beside us how their food was & how they were doing- never acknowledged us or my grandson with his birthday boy ribbon on; tried not to assume but he made it so blatantly obvious. My other grandkids were sang to, but this time the waitress placed a cupcake on the table while my grandson was still eating & told him happy birthday & walked away-could've at least waited until he finished his food & she took our plates. I will never go there again, I'll have to start a new tradition with my last grandkid. Very disappointed!! read more

Unfortunately there is not an option for 0 stars. My family and I decided to save the longer trek to downtown disney and try the ontario rainforest cafe. When we arrived to check in we were told there would be a twenty minute wait, after the twenty minutes we were informed it would be another twenty minutes or so. Not a big deal we are used to waiting for rainforest cafe. Once we were seated it became clear to me that the resturaunt itself was relatively empty for such a wait. Didn't think much of it at the time either. We waited more than fifteen minutes until a server came by and appologised for not taking our drink order. We ordered our drinks andwhen they arrived the server stated "hope I don't spill these on you guys, I'm not used to doing drinks". From the time we got our drinks it was ten minutes until we could order. From there I observed Nothing came out of the kitchen for an hour. There were dirty tables nobody bussing them and the wait staff was in no rush to help them either. The hour having elapsed we finally saw some life from the kitchen. When we finally were served after an hour and 15 minutes of waiting the food was cold. The only reason we chose the rainforest cafe was my sons birthday wish. He was actually hiven a choice of a cupcake or icecream for his dessert. He chose the cupcake,,, well he was less than thrilled when he recieved partially melted ice cream. Moral of the story, learn from my $86.00 dollar mistake and don't eat here. Tell your friends and family its worth the drive to go anywhere else. read more

I love the Rainforest Cafe. Wish they'd bring it back to Downtown Disney. They have blue raspberry ICEES, which, by virtue, gives this establishment an automatic 5*. Great place to eat. read more

I love the atmosphere of this place but the food in my opinion is not worth the price. It is not horrible but If I am paying that much money I want the food to leave a lasting impression. I think you're paying more for the atmosphere. My 6 year old loves it here though so I would come back again. read more

Rainforest Cafe - American Near Me - Ontario, California

Just ate here and if you have 2 hours to waist on horrible food, then this is your place. Yes the atmosphere is cool, but the food was so nasty and the service is ridiculous.. read more

Arrived and wasn't super happy with the way we were treated. Spoke with the Manager Rosie (she is a Gem and a half) she's not only listened to my issues, but she valued the feedback- she offered some free appetizers, but we declined as that was not the reason for the complaining. She then went above and beyond and checked on us a few times. She really turned the whole situation around. I have never had an experience where a manager cared as much as she does. Our server Troy was also outstanding. He was externally on top of everything, and also stuck around to chit chat with us. The food was great, but the service was impeccable. This restaurant is an hour drive from me, but I would most definitely go back after this experience! Thank you Rosie and Troy for ending our day in a great way and turning the situation around! read more

I took my Grand-children tonight, the service was horrible! Very understaffed. This restaurant has very poor management. The servers were very friendly, despite having to run their legs off. I've been to this restaurant many time and it's just poorly managed. Food was ok, kids meals looked like frozen food they nuked. read more

My family and I enjoyed our dining experience at the Ontario location. Our server was great and checked on us several times to ensure we were okay. The atmosphere, the food, and service was great. However, I had no o knock a few stars down because of the horrible service with had with the balloon lady. My children was watching her create things with her balloons and we were waiting for her to come to our table next because we were right beside her. However she skipped our table and went across our table and assisted them. As she was beginning to wrap up my children waited behind and told her they wanted something. She told my children she had 3 or 4 tables ahead of us. My children went back to their seats and waited. The balloon lady didn't attend a table after my children asked. She went straight to family standing by the podium and began assisting them! I was outraged! As we left I told her what she did was not right. If she didn't want to serve us she didn't have to lie to my family and children. I also spoke to management to ensure this gets addressed and hope that this never happens to another family again. read more

**NOT THE SAME OG Rainforest Cafe YOU REMEMBER** This was a major let down. If you're thinking about going here because you want the nostalgic Rainforest Cafe atmosphere you remember from your childhood, don't. It's not the same. Brightly lit, barely any moving animals. When I was younger I remember it was very lively with tons of animals making noises, waterfall sounds, cooler thunderstorms. It was honestly pathetic. I thought I was in an SNL skit or something where they make fun of cheap themed restaurants. Our waitress had about 7 other tables, and was running back and forth to help as best she could, so it was not her fault. The odd thing is, there were so many workers on the floor yet a lot of tables being left to sit with just sad soft drinks and unused silverware. I noticed that there were 2 large parties going on and they were getting the most attention. When we did get our food after waiting close to 2 hours, it was..well..nasty. I didn't expect great food since the restaurant is more well known for the experience but nonetheless it wasn't good and also room temperature. My brother asked a random waitress to speak to the manager and before she could comply she wanted to know why we needed to talk with her. Super rude. After about 10 minutes the manager arrives and for some reason was shocked to hear we did not enjoy the food or service and she decided 20% off was the best she could do. Our great waitress was the go between with the manager and was able to get all of our entrees comped. We only paid for the kids meals, drinks, appetizers, plus a sizable tip (we didn't eat our entrees). It was very sad to see multiple tables talking with the manager and also all the tables that weren't being taken care of. I wish we had gotten our waitress's name because she was excellent. Overall this place is sad and you'll leave feeling empty and hungry. Also overpriced AF. Cheesecake Factory has a better menu and looks more like a rainforest than this place. read more

Completely enjoyed my visit to the rainforest cafe! Rosie is wonderful . I definitely look forward to returning.

The food was great excellent but they need to work on the service and clearing out the tables. The server did not pick up one single plate. They only had one bus boy. With all the money they make I'm pretty sure they can afford the extra help. read more

STOP.... Do yourself..Don't do it!!!!!! Waited x2 hours for the wait when they said it was an hour wait. They are understaffed and those working are going crazy with so much going on. When they finally took our order I think they mixed our table up and gave a table who had come a half an hour after us their food first.. why was I SO upset? because they ordered the same thing we ordered and they got their food within half hour of ordering while we waited over an hour and obviously they forgot our order ..when I pointed it out no apologies from the staff who seemed overwhelmed and it's likely not their fault that they are over worked.. I never got my food I said I'd pay for drinks and appetizers so looooooong story short, I left going on 4 hours with no food or apologies.. had they said "wait your food is ready " I would have likely stayed but they had no clue when it would be ready.. they would have likely scrambled to put it together at that moment.. since clearly they hadn't even started it. I think this was the longest review I've done.. but i hope I can save another family with small children the trouble.. you don't leave impatient toddlers to wait to eat that long .. bad Psssst.. those toddlers are your customers not the Forest Cafe i expected.. I had once been to Anaheims (they closed)but noooo just the name and the price. And the mall it's self is horribly crowded!!! read more

If I could give a zero I would. My girls loves the place and really wanted to go. I took them. We got there at 12:04. Sat at out table at 12:07. Server came to great us at 12:15. Took our order and left. We ordered cheese sticks for an app. Never came. At the same time we ordered our lunch. At 1:10 the manager came out to tell us that our server "pocketed" our order. Really? The manager had told the cooks to "get our order out on the fly" but had the audacity to ask if I still wanted our appetizer. Really?? No I just want eat. My kids want to eat. After our food FINALLY came out we didn't see out server until she brought the check. I placed my card in the book for payment. 20 minutes later I had to ask a host for the manager AGAIN so that we could just leave. Finally left. Sorry Rachel you will never get a tip from us. On top of that Rachel needs to go. read more

My boyfriend and I went here on a date! The décor alone is enough to excite you, and then every once and a while the animals move and make a noise! plus the lighting makes for an ABSOLUTELY BEAUTIFUL atmosphere! It was quite romantic and yet family friendly as well! The place is a bit pricey, but considering the fact that it goes toward helping the actual animals and the rainforest itself, it is easy to overlook. I do recommend calling to make a reservation, it wasn't busy when we went, but it usually gets busy around 6 or so. The food is amazing, its romantic and fun at the same time, plus it helps the rainforest! How could you not like it?!?! We will definitely be coming back, this is already our second visit! read more

Rainforest Cafe - steak, shrimp and ribs! They replaced the coconut shrimp with the grilled! chicken parmesan with spaghetti, and he enjoyed it very much! - American Near Me - Ontario, California

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We started off on the wrong foot with this restaurant when we called and asked how long the wait was. The girl refused to tell us, saying it was a policy not to tell over the phone. I understand you can't guarantee it'll be the same when I actually arrive, I'd just like to get an idea, but she wouldn't budge on that. Then, we sat for about 20 minutes before anyone came to take our drink order. The waitress was friendly but was pretty slow in ever returning to our table. My main issue was the price for how bad the food was. We ordered 2 appetizers, a kid's grilled cheese, a veggie wrap, a soda water, and one drink (Moscow Mule). Let me say that again: 1 actual drink, a kid's meal, a small adult meal, and 2 appetizers...FOR $76!!! They even charged $4 for soda water!!! Tap water is free but add bubbles to it and get it from the soda fountain and it's $4! The appetizers were $12-15 each and the veggie wrap was like $16! Insane prices for how mediocre the food is. Seriously, the queso is, no joke, VELVEETA with some pico de gallo. The food was probably a 4/10 - absolutely nothing special, but the price is $$$!!! I can't imagine if we got an actual entree! No thanks! read more

I have nothing bad to say. Food is always as good as it should be. It's a bit pricey but worthwhile. Service and food is and has been FIVE STARS to me at all their locations. Ps get heir discount card if possible, it will come handy. read more

Rainforest Cafe - I love the food the forest Dining area and the waiters. Can't wait to come back... - American Near Me - Ontario, California

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Food was good, I had a barbecue chicken wrap and fries. Very delicious and great atmosphere for the family! The only thing, it took a little while for a waitress to give us refill. But I still like this place :) i recommend ! read more

Dinner was amazing here, I enjoyed my meal and the scenery. Every employee we came across was super friendly and attentive. Highly recommend! read more

Terrible service. Unable to seat us for 10 minutes because the staff was arguing about seating (all seats were available, I'll try to post pix of empty seats) then told us to wait by the purple elephant for 15 minutes to be seated. So we left read more

Rainforest Cafe - American Near Me - Ontario, California

Horrible restaurant , over priced , horrible service for food and drinks . Waited 30 minutes for a bottled beer ..... had the BBQ plate and waiter never brought me napkins like come on dog . Fries must have been the batch from two days ago, super stale and disgusting. Usually willing to give restaurants a chance twice , but the disappointment was so bad I would never recommend eating here not even to my worst enemy . Disgusting and poor service , save yourself the headache . Worst of all , the restaurant was "slow" and waited over an hour for food. If I could give this restaurant 0 stars I would. read more

Worst service ever. Took over an hour to check out. The manager was unconcerned and not apologetic over the time it took to check out. The bill was misprinted and had to pay more. Will never go there again. read more

Awesome burger. Steaks were done to perfection. Completely awesome experience. Took care of our party accordingly.

Although the food wasn't very tasty it is a wonderful place to take the kids the Ambiance is wonderful. Also make sure you ask to sit in Alexandria's seating area. She is really a great waitress and gave us extremely good service. I would highly recommend sitting in her area... read more

Terrible experiences came in asked for two coffees and a volcano cake and the discrimination we lived was intolerable, not only did our cake took 45 minutes to get to our table before I cancelled the volcano after waiting for so long. The waitress still added it to our check knowing that we did not consume the cake! Seriously?... Waitress had the audacity to smerk in a demenant way when I cancelled that volcano. It was obvious the racial card was played here by this " waitress" and our long wait. The fact that you are white doesn't make you better, having education does! Being humanitarian does! Being nice to others does! She should have a bit more education and Proffesionalism when working for a company any company! After I asked for the manager and they had me waiting there longer really I wanted to get out of here by then ... Wish I could gize -5 stars I would... read more

First time customer. Went on a busy Sunday afternoon and I have to give this place a 9/10. Service was beyond amazing for a busy day and the food was sooooo good!!! The only reason I won't give them a 10/10 is because the restrooms were very dirty and the restaurant was a bit messy...BUT this place is recommended, specially if you have kids read more

Absolutely loved my visit to the rainforest cafe! Our server was kind and the manager, Rosie, was phenomenal . Her food recommendations were great and the food was DELICIOUS!!! Cant wait to visit again soon. read more

Great place to take your children for a nice dinner and adventure. Our toddler was fascinated with all the sounds and lights flashing. Food was great! read more

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Food sucks, nothing special about the food at all then its overpriced just cuz u have fake gorrillas movin around and some live exotic fish. Though my 4yo loved the fake gorrillas, still not worth the money. read more