I had a really horrible experience at this Express location. We have been long-time customers since…read morethe Structure era. I bought a suit jacket for my husband on September 28, 2025, around 11:40 AM. Since my husband wasn't with me, I was unsure if the jacket would fit, so I repeatedly asked the store associate if it would be okay to return or exchange it if needed. The gentleman assured me that I could do so. However, when I got home, the jacket didn't fit my husband. I went back to the store to exchange it on October 4, 2025, in the evening, but they didn't have the size I needed. To my surprise, they refused to process a return. The cashier and manager simply declined my request and did not acknowledge that their own employee had assured me I could return or exchange the item. If the manager reads this review, I encourage them to check the store video from my original purchase on September 28, 2025. The transaction was for $76.09, and it's clear that their employee misled me just to make the sale. It is wrong to provide false information to customers. I want to warn other customers about this experience.

Arden Express representative Diana was impeccable, she helped every bit of the way…read more The selection today was both on sale and new items. Spring, a little summer... but mostly cute. I definitely received my value. I took advantage of my birthday and 40% off Spring Sale!

This is a pretty big location with friendly staff members that will make your shopping experience…read moresmooth. There are a few fitting room in the middle of the store so when it's busy it might be a wait. The selection is a tiny bit limited. Lots is items have missing sizes that would have to be ordered online. When there is a missing size, staff would help look online and order for you. The quality of items are a little inconsistent. Some things are absolutely indestructible, but some shine two sizes in wash. So it's gonna be a gamble haha. The prices are not bad when there is a sale going on. Which is pretty often. So time your purchase~

Store was clean & easy 2 shop in. Tried on several shirts & the worker was nice when I asked 4 a…read morechanging room. Found some great deals!!! The cashier was friendly & was willing 2 chat w/ us. We talked about farmers markets. This is a great store!!!

Love their merchandise and the people. They were helpful…read morewhen choosing boots for my family. We ended up buying 7 pairs.

After five years of getting a free hat cleaning, apparently you have to buy the cleaning product…read morefor them to clean the hat now? Idk. It just seemed very off putting and the store manager just seemed very snarky. Western wear is always pricey so expect that but the only saving grace was Alexia. She was the one to clean my hat and it looked perfect. 5 stars Alexia, 1 star for the new "hat cleaning policy".

I'm 39 years old and I've been shopping at Hot Topic since I was in high school. My oldest daughter…read moreis now 12 and for the past couple of years it's been a fight with her to find clothing that she actually likes. I never brought her to Hot Topic because she couldn't fit the clothes yet. A few months ago, I started bringing her here and she is finally at home. This is definitely her style and she always finds tons of things that she wants. I can't explain how nice it is to actually have somewhere to take her shopping now. And with Christmas around the corner, I'm sure everything she gets is probably gonna be from here. Hahaha! Also, all of the employees are very knowledgeable and helpful. It's nice coming to places like this where people have their own personal style that actually matches with the work environment because they know what they're selling and can find you other items with characters or shows that you're interested in. And they are always willing to check the system to see if they can order you something online. This is definitely going to be a spot that we frequent from now on.

Hot Topic has stuck around for a long time and over the years it has adjusted with the times and…read moretrends while keeping the essence of what it's always been. I get nostalgic walking in here, though as I've aged I've become a lot less impulsive with my purchases. They still carry the typical emo attire, accessories and more along with band tee shirts that were a staple in my closet growing up. However, you'll find a lot more pop culture cartoons, shows and characters including pokemon, disney, studio ghibli and whatever else is popular at the moment. They also carry a wider selection of novelty backpacks and purses and clothing options inspired by characters and fandoms. You'll find deals available in their clearance section as well as around the store and they have a loyalty club that apparently gives you extra rewards. At this point I'm most interested in the pop culture items and love the studio ghibli options. You can also shop online and have items "shipped to store" or to your house. On our recent visit the staff members were on top of things asking us if we were looking for anything, but allowed us to browse when we said we were just looking.

Can you get a couple of dresses and the staff was helpful they were able to find everything I…read moreneeded in the correct sizes so I was really glad Every time I come here, they have a really good selection of dresses although things are a little bit brighter the quality is definitely amazing

Horrible. I drove an hour to get some dresses and i got some earrings. The earrings never got to my…read morebag. Came home thy to call the 888 number has no live agents then when you ask for one they hang up. So no earrings and probably no refund. Infuriating

This location is pretty big! I stopped in to pick up some shoes for a work trip and I found an even…read morebetter option than what I was looking for. There is a vaudeville selection of shoes and a very reasonable clearance section. At checkout I opted to have them scotch-guard my shoes for $8.99. This is something I did not know they offered and perfect for my new white shoes. Thanks!

I like this location. DSW is filled with various types of shoes and accessories for everyone. At…read morethis location, you enter and then you ride the escalator to the store. The upper level is huge. You are greeted with the people working the counter. You turn right and there's quite some shoes to look at with rows and rows of different types of footwear. I like the accessories section too. There's cool bags, wallets and keychains to browse. I also love the back of the store where there's a selection of shoes and accessories on sale. I often buy something from this part of the store. I also tend to buy something near the displays by the checkout counter. I like the rewards and how you can get freebies sometimes. I recommend checking out this store especially if you are on the hunt for some good shoes.

Great and helpful service from several employees especially Presley and Payton. Bought work shoes…read moreand clothing. Prices are fair. Highly recommend. Will be back.

Excellent customer service from Christian , store well stocked with anything you could need for…read morework .

Came Tory Burch during the holidays for a gift for girlfriend. Tory Burch is one of her favorite…read moreluxury brands, and we've purchased previously from their online store and their Las Vegas location in Ceasars Palace. This trip was my forst time at the Roseville Galleria location. Stopped in and was immediately greeted by Sales Associate Izzy who was at the front entrance area. She asked if I was looking for anything in particular, to which I replied I was looking for a Christmas gift and had been looking as several different items. We started in the the jewelry section based on my initial expressed interests with the bracelets, and then onto some smaller purses; specifically the clutches. And then we eventually made our way to the back to look at the designer shoes & belts. Ultimately with Izzy's assistance I settled on the following: Tory Burch clutch (black) Tory Burch belt (black) Overall: Izzy was extremely helpful throughout my shopping experience, and happily answered all of my questions. Taking me throughout the various sections of the store, and giving me plenty of time and help to make my final selection.

I have been to many high end stores. This by far was the best customer service. From the moment I…read moreentered they wanted to make everything right. They had in store what I wanted and offered beverages and were so kind to all customers around, not just myself. I highly recommend