They ask what day you want the items back; but, if you don't look at the receipt you wouldn't know to pick up your items AFTER 5P.M.; which is ridiculous!!! Your pickup should be at the time the cleaners open; if you choose to go there. Plus, they charge more than some of the other cleaners in the area. read more

Finding your clothes when you're ready to pick them up not one item or 2 all that you bring.

Twice they messed up the crease on my pants, ignoring the stitched-in one and creating a double crease effect. I thought if I pointed out the stitched-in crease, they would be able to do it, but they still messed it up. They're polite and helpful, but they don't seem to be very skilled at pressing garments. read more

I have been using Rainbow Cleaners for 20 years. They are a reliable, friendly family-run business. They do tailoring and special requests, even rush orders (if you ask nicely). Easily the best cleaners in Hyde Park, in my experience. read more

This is your typical overpriced Hyde Park business that has confused east of the "viadock" with the Upper East Side, New York! They claimed they could resole my dress shoes for $30. Two weeks later, I was hit by a whopping $90 bill: close to what that pair originally cost. When they went down to $60 after I remarked on the difference, I knew I was being made a fool of. My message to "Rainbow": you can rip off the bougie U of C profs at the Del Mar. I, on the other hand, am going to take my business elsewhere! read more

The WORST dry cleaners I've ever been to! I called here pretty desperate looking for someone to hem my daughter's dress and the woman who answered asked me to bring it in. I brought it in & she says it's going to be $50 a layer according to her "manager". First of all, they don't even speak English. Already a red flag! Then, I asked her to call the manager because I wanted to know why they were charging so much. She claimed he was "busy". So I asked her, how did she get the quote if he was "busy" when she called so I told her to call him back. Not only did the manager, Miguelito, cut me off multiple times when I tried asking why was it costing so much, but he also hung up in my face. COMPLETELY UNPROFESSIONAL!!!! I came here from out of town & I knew they were trying to rip me off. DON'T EVER COME HERE!!!!!! read more

A friend and I recently commiserated that Yelp! is a pretty unreliable guide to dry-cleaning, since so few people bother to leave reviews except to complain and one never knows if the complaints are representative. So let me do my part by recommending Rainbow Cleaners -- they are fast, cheerful, efficient, and so far I've never had any mishaps. I sometimes use a more convenient cleaner but every time they make a small mistake I'm reminded that maybe I should stick to the reliable Rainbow. The only downside is that they don't take credit cards. But this is the kind of service that's worth the inconvenience. read more

We've been going to Rainbow since moving to HP in 2003. Not a single problem, ever. And they're so nice, and really value their customers and get to know them. The owners were Korean like my mom, so when she came to visit from Ohio I took her to meet them. After that, they asked about her every time I went in. They sold the business, but to another Korean friend who is also very nice and personable. Importantly, they do good work and are timely and professional, and they treat ALL of their customers with respect. read more

New owners and new attitude (That's a flaw not a benefit) Elder couple who owned this cleaners were nice, polite and got the job done. I don't know what happened but last time I went here was some young gal with a stuck up attitude. Brought in a top to be mended in spots with holes. Was pointing out each spot that needed to be mended, she stops me and tells me oh we'll get the rest. So I trusted there wouldn't be a problem and she would mend all the holes. Well I was wrong. So when I come in to pick up I look and notice some holes were missed and not mended and mentioned it. So instead of saying sorry that must have been missed we can mend this she cops an attitude like there's so many holes how she's supposed to spot everything. Look if you had allowed me to finish pointing out the areas that needed mending for you to mark there wouldn't have been an issue in the first place. She finally decided to mend but not without attitude problems. That's your bad not mine. SMH what happened to customer service 101? Went right out the window. read more

I had to do some emergency dry cleaning and heavy alterations (mega weight loss since last suit-wearing occasion), and they did a perfect job at a very reasonable price. The owners are also very nice and sweet; you almost feel like you're asking your sweet grandma to do your laundry. read more

I always do my dry cleaning here. They're super nice and someone either has a daughter or niece who's in the back singing to herself sometimes (which really just makes you smile!) I've never had a delay or any problems with them. read more

Really courteous staff and great customer service!! 5 stars just for that alone. Cash only I believe. Wool coats and sweaters come back looking fresh and new again regardless of how dirty they were before. I spilled some Indian yogurt drink (mango lassi) all over my coats and sweaters, bad accident, and this place really cleaned it up nice!! Now my stuff doesn't smell like yogurt anymore. I think that's pretty amazing!! That stuff tasted nice though. They open early during the day and close at around 6pm which is later than most dry cleaning places. That makes it that much more convenient when you need to drop your clothes off. I would definitely recommend this place, although they are very busy. Side note, when you park your car on the street in front of the store, be aware that the side walk is really tall. You might hit the passenger door when your passenger comes out of your car. Typical of City of Chicago. read more

This place saved me. I was in a. Wedding a couple years ago and waiting until the last minute to get my dress altered. He fixed my dress & worked a miracle. I recently got some clothes cleaned& altered there the same great service. read more

When yelp speaks, you LISTEN. I have read all of the reviews for this dry cleaners on yelp, and it lives up to its reputation. I had a VINCE teal green silk dress that I stained accidentally by sitting on a piece of cake someone had left in a chair. I was devastated. I got this dress and an amazing NYC sample sale. I initially took it to the dry cleaners and on the first run trying to remove the stain, They left a water stain. I didn't notice this until I come back home and checked to see if the stain have been removed. I am mediately got back in my car drove back over and showed the store owner that the stain was still there. She said give me two days and I will get it out no charge. I returned two days later and WHAAAAALLLLAAAA the stain was gone. I will only take my clothes here for dry cleaning. They do an excellent job. And I trust him with all stains from here on out. read more

They destroyed my new top! And I didn't even Heard a sorry, instead of that she had attitude and was so rude!!!!!!!!

Rainbow Cleaners is the best ! Nice people and they do a great job cleaning and tailoring. I go out of my way to take my business there.

I had been going to another dry cleaning/ alterations place in Hyde Park before hearing about how great this one was from friends, so I thought I would try it out. I was not disappointed. Reasons why this place is awesome: 1. the owners are incredibly sweet. 2. prices are reasonable/ low compared to the other place I was using. 3. they do a great job on alterations (I had a button on my interview suit fixed perfectly). 4. convenient location (close to lake shore drive). I highly recommend it. read more

I have lived across the street from them for many many years. They are great. Not sure where they rate in pricing, but they are honest as the day is long. Once, I turned in a pair of pants with a wallet in it. They got it all the way to the plant before anyone realized it was there! The husband (I forgot his name) drove all the way there to get it...like up North somewhere...then drove back and returned it to me....All of the cash was there, as well as every credit card. No charge. read more

This is the best dry cleaner in Hyde Park. They are really good at getting out stains when dry cleaning, even if you did not point them out. Great attention to detail and pretty reasonable prices. read more

I took a dress to Rainbow for same day alterations and they accommodate me. They did a great job!!! I really appreciate Rainbow bc the other cleaners that I had taken my dress to, at the last minute didn't bc they said I should have brought it the day before. However the person answering the phone, the day before, told me to bring it the same day. Rainbow was also reasonable with my cost. Greatly Appreciate Rainbow. read more

Who are you people who have actually managed to get something tailored by them? What is the magic password? I wish I could review their tailoring services but I've been turned away every single time the moment the word "alteration" comes out of my mouth. The first time like two years ago, okay, I didn't give her enough notice. 3 day turnaround was a long shot. I went down the street to the cleaners on 53rd and Kimbark and they managed to return something resembling pants within 3 days. The next time I said "two weeks?" but I was just testing the waters and I was willing to wait longer if she suggested. Her response was "no, I can't" without giving me any alternative. She didn't even know what I was asking for! I very recently came in with 3 dresses that needed to be taken in. I approached her and she paused the tv show she was watching on her phone and looked at me with weary eyes. I started describing what I needed and she informed me that she had too many alterations to do, when did I need it by? I asked her when she could do it and I didn't get a clear response. I asked for 3 weeks (a month!) and she was like "no." Look, I'm sympathetic to being overwhelmed, but if your business is doing that well then hire someone new! Absolutely unprofessional. Y'all who have actually gotten in there, let me know how you did it. 2 stars because I once dry cleaned two shirts there. It was fine. read more

I used rainbow cleaners often last year and am very disappointed by my recent experience with the new ownership. While they are as nice as can be, the new owners charged me 114.00 for my recent dry cleaning. It was 45 dollars for a wash and fold, which they claim to charge 2 dollars a pound for. I am very hesitant to believe I had 22 pounds of laundry for them. They then charged me over 70 dollars for dry cleaning. I cannot believe what I just paid, and I would caution anyone else planning to use this place in the future. I hope I didn't just get scammed, but fear I might have been. Be careful with Rainbow Cleaners. read more

Terrible tailoring. I brought in two Eileen Fisher pieces, one to be considerably shortened and the other not so much. A very nice young woman did the measurements, but when I picked them up today they were both shortened to the same length. In fact, the tailor ruined my dress. DO NOT USE THIS PLACE. read more

Based on other reviews, I brought my clothes here for dry cleaning services. The actual dry cleaning of the clothes was average but the customer service was below average. I went there twice to pick up my clothes unsuccessfully. The first time, the business was closed an hour prior to their stated close time with a hand written note taped to the door, stating they were closed early. Not a big deal. When I returned a couple days later, they were open but the gentleman working there said that I couldn't pick up my clothes because the person who could check me out stepped out and he didn't know when she'd return. Having to go back a third time to pick up my clothes is poor customer service, at best. read more

I love this place! The staff are nice and polite, and they do a great job. I've had a bunch of alterations done here, ranging from simple hem jobs to taking blazers in. I've always been happy with the quality of services. The only downside is it's cash only, but it's worth it for the dependable quality. read more

Best dry cleaners in the city-- the service is second to none!! I have had a few alterations done here as well and have always been happy by the results. read more

I feel like review pages of cleaners tend to be a dumping ground for horror stories. I've used Rainbow Cleaners for many years, so I thought I'd throw in my experience that they've done consistently good dry cleaning and light tailoring. I've yet to get a garment back on which the work appeared flawed. The family that runs this place is conscientious and friendly. But I need to chew off a star for what seems to be a recent turn toward poor price transparency and nickel-and-diming. Today I was behind a customer who went through a substantial drama about an alteration bill. There was much contention about a bunch of added line-items of unclear pricing that the family's in-house tailor had tacked onto the bill. I can sympathize with the customer: I recently had some alteration work done here, some hemming on an Indian garment for $35. Not a cheap price compared with other tailoring I've purchased around Chicago, but I trust Rainbow. Near the pick-up date, I got a voice mail - and then a call - in which the owner informed me that the garment is really wrinkly and she wanted to add a pressing to the service. This was trivial work which I completed nicely in a few minutes at home afterwards. I declined the extra line item. Why couldn't she just save me the headspace and throw in a trivial ironing as a point of goodwill? Especially on a job that risked missing its ready-by deadline, as it eventually did? On my second trip to pick up the garment, she fussed about how it had needed to be pressed. it was annoying. So the constructive criticism that I offer is as follows: I'm comfortable with you charging higher, take-care-of-me prices. I frankly am willing to pay a premium for consistently good work. There are other places where price-sensitive people can go for budget pricing and halfway-done gotchas. But if you charge take-care-of-me prices, you'll need to *take care of me* - hit your deadlines and comp little ancillary details so I don't have to worry about them. read more

Friendly and superior service. Fast turnaround (I generally ask to have my shirts ready for pickup two or three days after dropping them off, and it is never a problem). Incredibly reasonable prices. The proprietors are sweet and will know your name the second or third time you bring in clothes. The alterations/mendings are also of fine quality; my oversized dress pants that came as part of a suit were fitted perfectly. The most amazing thing, though, is how honest and scrupulously polite the owners are. They never pressure you into paying for an unnecessarily expensive service (such as dry-cleaning for mens' shirts when you really just need them laundered and pressed), and have, on several occasions, fixed minor tears/rips/snags on my clothes and ties at no extra price. What a pleasant surprise to find such a gem in Hyde Park! read more

So far, so good. A few dollars cheaper than the dry cleaner in the Hyde Park shopping cleaner. I just wish they took credit/debit cards. However, they do take checks, as well as cash. The owners and employees are all very friendly and don't rush you out like other places I've been to. Yay! read more

I am visiting my sister and needed a couple pieces express cleaned. They were incredibly nice and agreed to wash several pieces in under 24 hours. The cost was nearly half of what I would pay in Boulder, CO. I can't recommend them enough!! read more

I usually get my work attire and coats cleaned here. The service is excellent and timely. I'll never take my clothes anywhere else. Also affordable (cash/check) only. Owner is very pleasant. read more

Best dry cleaning service in Hyde Park by far! People are incredibly nice, have done same day (if bring it in the morning) and i have had no problems with anything I have taken there for two years. I read more

These people are the very best. Great service and a devoted following - I know because I meet all my neighbors there. Cleaning is always well done and on time. An addition to the Hyde Park Business community read more

Best cleaners I've visited yet. The owners are just solid people. I failed to review the hours one night and arrived at 6:45 p.m. as they were leaving. Instead of saying no or come back tomorrow, they reopened and took my clothes. I was permanently sold. I moved to Rogers Park recently, but I make the trek a couple times a month - for me it's totally worth it. read more

The store owners are very friendly and they did a very nice job cleaning a coat and comforter. This seems like a good place to get dry cleaning done in Hyde Park. read more

I have the highest praise for the customer service of the staff here! Monica is so sharp--she remembered my husband and me by name after only one visit! Rainbow Cleaners takes great care with our garments and does a great job for a reasonable price. We have also used their tailoring services and were very pleased. This place is definitely the best bet for dry cleaning and tailoring in Hyde Park. read more

Phenomenal customer service. I called ahead to ask if it was possible to have same-day alterations done on a blazer before catching a flight out of town. I was told to come in right away. The staff was able to help me out and had the work done by early afternoon!! Great rates, quality work, and incredibly friendly people. I will definitely be back! read more

I had two skirts that need a few minor alterations. One mini skirt from LOFT had those slanted side pockets that poke out if you have hips (which I hate) so I asked her to sew them down. The second skirt was a maybe two sizes too big and I was too lazy to return, so I asked her to take it in. I tried it on inside and she pinned it down to my liking. It was done within a few days and some of the best alterations work I've ever seen. I'm glad I made the decision. I'll return for any other alterations as long as I'm close to the area. read more

I bought in two blazers to be cleaned. When I got my clothes back the blazers were not cleaned and the cleaners had shrank my blazers too. When I bought it to the owners attention she was very rude and unresponsive. Do not take your nice clothes to this cleaners. read more

The owners are the nicest people. They remembered my name and my wife's name on the second visit. We were blown away. The woman's name is Monica. She really brightens your day when you visit. The work they do is fantastic as well. read more