They ask what day you want the items back; but, if you don't look at the receipt you wouldn't know…read moreto pick up your items AFTER 5P.M.; which is ridiculous!!! Your pickup should be at the time the cleaners open; if you choose to go there. Plus, they charge more than some of the other cleaners in the area.

Finding your clothes when you're ready to pick them up not one item or 2 all that you bring.read more

I'm just getting off work and all I needed to do is dry my clothes and when I say the guy in there…read morehelped me get my clothes out of my vehicle and Aiden assisted where I hit didn't have to pay so much to dry it it was really an excellent experience. They came through like a superhero and I love shit like that.

I came here under dire circumstances of my washing machine malfunctioning. it was Sunday morning…read morearound 8:30. I had to learn by doing that the machines take laundry cards that need to be loaded. I asked the attendant (helpful and friendly)where to load the card and wash my hands. There is a sink in the back, probably for clothes but I rinsed my hands off so I could get something to eat. I did not use the bathroom, as I live not far away. The machines I used were fine, high tech even compared to what I use at home. The timer was very helpful to know when to take my clothes out. Drying is either free or .25 but you have to scan the card to show you used a washer. The tvs and music were present but not too domineering. Take headphones or a book if you plan to be there for 2 or more hours. There is a vending machine but also a Dunkin Donuts next door. Also a couple of other places to eat if you go in the afternoon and evening. The machines to buy detergent and softener are convenient. I don't know if the cost is good or not; I used 2 large washers but they have smaller ones for about $5 a wash (maybe).

Visited the same location a number of years, ago. Took clothing in and asked the young lady how…read morelong they had the business because when I was previously there, the cleaner had a beautiful antique sofa where customers could sit. The young lady said, "no". They never had a sofa there. Upon remarking it must be under new management, the young lady remarked, "no" we've been here ten(10) years. She asked for my phone number and pulled up the matching information. This confirmed to me that this was indeed the one and the same cleaners that had the sofa. The young lady proceeded by viewing the items. Then she went to put the one suit in the gurney and dropped one of the items to the floor. She picked up and placed in the gurney. Then she got the second suit and repeated the same steps including dropping the skirt to the suit on the floor. First of all, the place did not look very clean and in spite of me bringing my clothes in so they could be cleaned, I did not care for the way she was handling my clothing. So, I stated ma'am, if you are going to drop my clothing all over the floor before I could complete what I was about to say, she grabbed all the clothing from the gurney; balled the clothing up and shoved it to me and stated, "then you can just leave"!!! In shock and taken back, I informed her I would pray for her because she had an extremely bad attitude. Also, I stated her actions are the very reason why some businesses do not succeed. I left the cleaner and took my clothing to the car and looked for a number to call the owner/manager to report the incident. Upon not seeing one, I went back to the store and asked the young lady several times who the owner/manager was and she did not respond. I asked what's your name and she continued to ignore me while looking down at her cell phone. I asked her again, ma'am what is your name. She continued to ignore me. I took a picture of her to identify who she was because she would not provide me with her name. Again, I stated her actions were uncalled for and she was acting like a bitch and left the cleaners. I'm not proud of the last remark I made to her. And, while I do regret my last statement to her, my being extremely frustrated by her actions was no reason for me to stoop to her level. I will never visit this cleaners, again while under the current ownership. When you go in closely look around and judge for yourself. Taken back...

The customer care coupled with the quality of service is bar none. Aside from my usual dry…read morecleaning, I've taken alterations projects that Kenwood Cleaners nailed head-on! Kenwood Cleaners will continue to receive my business.

Great customer service, reasonable price, and top tier cleaning service. I've been coming here for…read moreover 15 years.

Unfortunately this is my neighborhood laundromat. There is absolutely no customer service available…read morewhatsoever. The floors are dirty and many of the machines are broken. Usually when certain attendants work the facility is a mess. During my recent visit the older attendant was there. I did not think the attendant was tidying up the place. The bathroom was filthy which I did not dare to enter it. The floors were dirty throughout the laundromat. It is sad because during the week the laundromat does not look this filthy. By the way the dry cleaning part of the business was closed. None of the owners were present to see this disaster. On another note the large washers are $4.50, medium $3.50, and small washers $2.00. It usually costs $0.25 cents to dry your clothes for 8-10 minutes. Automatic change dispensers are available in the front of the laundromat. By the way this location is frequently visited by neighborhood solicitors. I wanted to post a review because the owners are letting this facility fall apart. Reviews rave about the great and clean service from the dry cleaners. However the reviews do discuss the laundromat and how lack of good clean customer service, is no longer present here.

Loved the modern washers & dryers. Very clean and affordable. Thank you for being apart of the…read morecommunity.

I have found my new favorite place to drop off laundry... Su Nueva Lavanderia!…read more I was able to drop my laundry off with my preferred laundry products, at about 10:30 p.m. on a Saturday Night and pay for the service in advance. At 9:46 a.m. Sunday morning, I received a text message informing me that my Laundry was ready for pick-up. Wow! I picked up my Laundry and it was perfect! Just like I like it... folded, completely dry, looking good, smelling awesome and nicely packaged for easy carrying. If you're like me, single, busy and willing to pay to drop your laundry off and have it done right... I highly recommend Su Nueva Lavanderia at 4030 S. Western Ave. Cool staff, providing excellent service, competitively priced!

Living in Bronzeville, I was on the hunt for a tailor nearby to avoid the trip to Oak Park. After…read morenoticing several people heading into this shop, I decided to give it a try. I'm glad I did! The cleaning service was excellent, and the tailoring was top-notch. The only reason I'm rating it a 4 instead of a 5 is that the prices are a bit higher than what I usually pay. However, the quality of service makes it worth considering for your tailoring and cleaning needs.

Always friendly owners. Trended to dry clean shirts that could be washed so you have to be…read morespecific. Good Service though makes it worthwhile to use.

I would've never imagined a Laundromat like this. Super…read moreclean. The lady who sits at the front desk constantly mops the machines. All the other customers are very chill and quiet too. Very good price. I need to dry my laundry due to an ​emergency. The place does need a laundry card, but no extra cost. It only costs me 50 cents and half of an hour to do the job! Also, the neighborhood is free street parking with enough slots on a weekend. In short, thumb up.

My go-to laundromat! It's well-kept and pretty clean most of the time, plus the staff is super…read morenice. I usually use the drop-off service, and the turnaround time is quick, which I really appreciate. The only downside is that it's getting more popular, so it's not the hidden gem it used to be. I also like that they have a rewards system and a laundry card that works with cash, debit/credit cards, digital wallets, and even EBT now--super convenient. The hours are flexible too, which makes it easy to fit into my schedule.

Had a nice experience today - dropped some laundry off for a family member and was grateful to be…read morehelped by a staff member - Lulu. She was extremely kind and overall just helpful. She was able to get me in/out, the price was fair and judging by the other reviews I've seen - I have no doubt the clothes will be in great shape when I go to pick them up. Thanks Lulu for the great help today!

The store is redone and is gorgeous with a great staff and if the drop off service is excellent…read morewithout charging extra for softener and bleach. Five stars

Ivory cleaners is where I send all my "professional" and "party" clothes. Walking distance from my…read morehouse, an owner that is sweet as pie (yet always thinks I am picking up for my MOM, also a proprietor of the establishment) and reasonable prices are qualities that keep me coming back. PLUS unlike another cleaners that "shall not be named", they have not lost any of my items. It must be noted that they open at 7am, often I have dropped things off before work, or picked things up before work and changed in the little fitting room. Ah the joys of being a new professional.

NEVER AGAIN. If I could give zero stars I would. I had a major photoshoot and brought in the…read moreclothing for the shoot in preparation. They lost my clothing, blamed me for it, and yelled at me when I kindly, gently, and politely tried to talk to them about it. They asked me to come into the location and talk about it in person but did the same thing. This all happened a day before the shoot and I ended up having to forego an entire outfit as a result.