My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

Great location in Kaiser Station, excellent, knowledgeable service. We have upgraded our iPhones…read moreand T-Mobile plans here twice, never an issue. Five Stars.

My sister was in search of an iPhone 11. On 10/8/21 I looked on T-Mobile's website and it showed…read morethe closest store to Salem, Oregon, that had an iPhone 11 was the Keizer store. We drove to the Keizer store. We waited for a customer service rep to help us. Roger was the next available rep. We told him what we were looking for. He said they did not have any iPhone 11s in stock. Ugh! He said that website is not always accurate. I asked if any other stores in the area had one. He did a search and found one in Lebanon and in Portland. We chose to go to the Lebanon store. Roger then called the Lebanon store to verify they had an iPhone 11 in stock and asked if they could hold it for us. We immediately drove down there to buy it. Thanks Roger for your help.

I had the best experience I've ever had at an AT&T store before. Yasmeen helped me get started and…read moreI had a complicated return issue and so her manager Mark came out to assist. It took some time but they were both very nice and worked very hard at problem solving to get my issue figured out. Would 100% recommend them!

Horrible service, anything you need done they refer you to call customer service. What's the point…read moreif these employees. Don't waste your time, just make a call. Time and time I go in thinking I can get this fix here. Nope, gotta call customer service.

Be VERY careful if you buy a phone from Verizon - especially if it's an expensive phone!…read more   On 4/15/2022, upgraded to Samsung Galaxy S22 Ultra 512 GB Phone from Verizon.   On 5/8/2022 we called Verizon to complain that the phone had malfunctioned.  We were told by the person on the phone that if we tried to get it replaced over the phone we would be sent a refurbished phone, but if we went to a brick and mortar store we could get a new phone.   On 5/15/2022 we were finally able to get to the Verizon store at 3747 Market Street NE, Salem, OR 97301.  We were then told that we couldn't exchange the phone there because we hadn't bought it there.  The person on the phone neglected to tell us we needed to go to a Verizon corporate store.   After visiting the Verizon store on Market Street NE, we called Verizon Customer Service again and opted for the "call back service".  When they called back there was dead air.  We never heard from them.   On 5/16/2022 we again called Verizon Customer Service and were told that we had exceeded the 30 day limit on returns.     On 5/19/2022 called Asurion to explain the problem and seek resolution.  I spoke to Rita and was transferred to Lorraine, who transferred us to Craig, who transferred us to Marcus.  None of these people was able to resolve the problem.  We asked to speak to Marcus' manager and were told that the manager would call back within 24 hours.  We received no call.   Next, on 5/24/2022, we went to the brick and mortar store at 635 OR-99W Suite F, in McMinnville, OR 97128 where we spoke to Shirley and Brian.  There was another woman there - we didn't get her name - who came over and told us to calm down.  The manner in which this was done only exacerbated things.  We explained to Shirley the sequence of events and asked her to advocate for us.  She called Asurion and spoke with them for several minutes then told us they had assured her that they would send a NEW phone - NOT a refurbished phone.   On 6/3/2022 we received the replacement phone.  Not only was the phone we received refurbished, it was missing the stylus.  It rapidly developed the same defective functions as the original phone.  We called the McMinnville store to speak to Shirley.  She wasn't working that day.  We called again on the 4th and were told she was out with a sick child.   On 6/5/2022, called the McMinnville store again and spoke with Shirley.  She was unable to offer further assistance - but suggested that the call to Asurian should have been recorded and that should be the proof needed to show that they said they would send a new phone.  Then we called the Verizon Customer Service again.  They did not offer any assistance.  They advised that we call Samsung.   Next we called the Samsung Customer Service line.  They stated they had no record of our purchase of one of their phones and offered no help. On 6/7/2022 we AGAIN called the Verizon Customer Service Center.  This time we spoke with Allen, then Christopher, and finally Jet.  Jet listened to the entire sequence of events and said if we went to a Verizon Corporate Store and had them read the notes, the store would give us a new phone.   Next on 6/7/2022 we attempted to contact the Verizon Corporate Store in Keizer, Oregon.  They never answered their phone.  We finally drove the 35 miles on country roads from where we live to the Keizer store.  This was an hour-long drive.  We were being assisted by Chris when Austin, the "manager", interrupted and said he would NOT replace the phone.  He was rude and condescending and WOULD NOT LISTEN.  When told what Jet has told us he told Chris to look at the notes but regardless of what they said he would not replace the phone.  When asked to talk to Samsung for us he snorted and refused.     Now I have this brand new $1032 Samsung phone that doesn't work and no one at Verizon will help me. They keep telling me to pay a $249 deductible to Asurion for a phone that isn't even 2 months old.   So we are paying for a brand new Samsung phone that is costing us over $1,000 and that doesn't work properly.  No one at Verizon is being helpful.  Their best advice is that we should file a claim with Asurion, pay the $249 deductible, and accept whatever replacement phone they choose to send.   My advice is always remember caveat emptor when dealing with Verizon, Asurion, and Samsung.  It's pretty obvious that the corporate profits are far more important that satisfying customers.  They don't CARE that a customer might have a full time job and family responsibilities that make it difficult or impossible to spend prolonged amounts of time on the phone or traveling to stores in an effort to get a malfunctioning phone repaired or replaced prior to the expiration of the return period.  It would be different if their customer service agents were fully equipped to resolve issues - but they aren't.  Just be very careful.

Had some issues at first. Spoke with a manager named Jordan who handled business. Everything is…read moregood and wish I could have found him earlier. Thanks for the urgency and problem solving skills.

Went in to get a laptop for school. Went in expecting to pay about 300 dollars as that is what I…read morehad found for what I wanted spec wise. I was able to walk out with a nice Sony Vaio for only $180. Been using it all night and it has no problems. I will likely check em out again once I get done with school to try to find a gaming pc :)

From the owner: Cell Phone Repair, Computer Repair, Prepaid Wireless Services, Internet Services, Cell Phone Sales,…read moreBill Payment

Our home burned almost completely down. We brought our computers we could find and gaming consoles…read moreinto Zipzap and to see Chris to see if he and his staff could salvage anything. While the computers and consoles couldn't be saved they were able to save data, including family photos for over the past 20 yrs we had saved. He and his staff are helping us replace our computers and gaming consoles. What was once lost was now saved. We couldn't be happier. Thank you Chris and staff.

I requested service over the phone and was quoted at $109 for a repair that would be done that day…read moreor the next, it wasn't done for 4 days. I had somebody drop it off for me as I was out of town and was told there was a $60 inspection although they were told what the issue was. This brought the total to $160. On top of this they put a sticker that was difficult to remove and left residue and didn't give me back my cords and not original sony power cords.

I got ripped off buying a craigslist 'unlocked' beautiful Note 5, there's two places to unlock…read more... Anyway, Salem Cell Store reprogrammed my phone so I could attach it to my carrier, all went perfectly. Until... A week later, I launch a factory reset without thinkint, OMG! I realized 10 seconds after launching it that I was wiping out my custom programming, and would have to do it again, what an idiot I was! But... To my delight, a factory reset did not undo the programming. this is next level code when then fixed that little problem. The factory restore include the programming. Great shop, and I'll buy my next ex-flagship used phone from them for sure! No more craigslist phones for me.

I read reviews for iphone repair near Salem and ended up going with Salem Cell Store…read more The ear microphone on my iPhone 4 wasn't working. I walked in & talked to Jim (James) who told me he could replace for $45 and I could pick it up in an hour. Also said it was guaranteed for 30 days. I've had it back now for three weeks and it is working great. Jim was friendly, helpful, personable and a pleasure to work with - 5 star experience all around. I highly recommend trying this small business, you'll get better service and a better deal than ATT, etc.

Brittany was amazing! Helpful, knowledgeable, great attitude. This location has the best vibe and…read morethe kindest employees.

I came two days in a row trying to upgrade my phone, the first day they told me to come back the…read morenext day when theyd have more time to upgrade me. the service is terrible you can tell they just want to get you out of the door so they can go home early. They close at 8pm so I came in at 6 the next day and told them I wanted to upgrade my iPhone I waited an hour to get helped at 7pm they finally get around to me just for them to tell me it's gonna take an hour to disable my security setting there for I'd be unable to get my iPhone upgraded when they knew I was waiting an hour already they didn't bother to tell me that when I got there and was waiting a whole HOUR!!! They told me they could still sell me a phone id just have to come back ANOTHER DAY to bring my old one back but the promotion wouldn't be the same!!! Never coming back to that store

We got a new phone and the salesman was really helpful. His name is Alex. He gave us a lot of…read moreinformation about our new phone and he was friendly and authentic.

Low rent scammers. The manager is a very unprofessional and sketchy dude. My new phone apparently…read morewent missing after I asked them to return it. It was the wrong one! They are still trying to bill me for the phone. Do not go here unless you like being stolen from.