Very friendly and great service ! I would use them again anytime !!!…read moreReplaced my screen on my MacBook pro. Not an easy task.

Excellent service and very fast. I will use them again for computer work if needed. Location was…read moreeasy to locate

Samsung Battery replacement the afternoon I called. Very invested in getting my phone working…read morethat day. Gave me other consideration as to what could be wrong. Agreed to follow my result for a week and plan the next move if necessary Very good, timely response.

They do a great job cleaning up my phone when it's gotten jumbled and cluttered. Can resolve all…read morekinds of issues. And their fees are incredibly reasonable!! They are also patient in explaining and demonstrating how to do things myself !!

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

I definitely WOULD NOT recommend Terry for any computer repairs. He had my sons laptop for an hour…read moreand 20 minutes and texted me it was unfixable and charged me $150. Said he worked on it for over 2 hours, but definitely did not. Time stamps don't lie. He also has a car just for his business, but didn't offer to drop off or meet or anything, so I didn't have to drive an hour.

they are a money pit. Quit while you are ahead. It's like a junkyard th sells a transmission…read morefilled with sawdust. Good luck

Loses a star for not being open during posted hours - suggest you always call first. If you can…read morecatch them when they are open, they are very nice, fast, reasonably priced and "they know tech stuff."

KEVIN KEVIN KEVIN IS THE DUDE. I'm a single mom no friends no family I came here three months ago…read moregot a AGM battery for my Honda pilot 2022 and got the warranty. I came in 2 weeks ago because my battery wasn't holding a charge or something. KEVIN fixed it temporarily and told me I need to do longer drives and told me about what's good and bad about how I treat the battery. He also showed me how to take the flange off my car and reinstall it (he did it). I came back today because it had the same issue. KEVIN replaced it with my warranty still being covered. He remembered how bad of a time I was having previously and treated the situation with professional service and great customer service. He's the go to dude.

Beware store policy! Drove my RV in, main engine battery…read morekept dying had to use combo switch to get it there. Duracell Ultra group 65 from 6/25 *batteries plus brand. They tested it and told me in order to use the 24 month warranty, since it was at 11v, I would have to leave it there so they could charge and then test it or I go home, take it out and bring it back. Or buy another one, if the old one charges up then I have two batteries...ridiculous, I was told thats STORE POLICY! What if its your only car....what if your on vacation! Don't waste your $$$ here. Go to Auto Z, under warranty they will test replace and install it for you. FYI Store manager, I have a boat (3 batt), RV (3 batt), 2 car batts.....your done with my business, so post your apology.....lol

Our home burned almost completely down. We brought our computers we could find and gaming consoles…read moreinto Zipzap and to see Chris to see if he and his staff could salvage anything. While the computers and consoles couldn't be saved they were able to save data, including family photos for over the past 20 yrs we had saved. He and his staff are helping us replace our computers and gaming consoles. What was once lost was now saved. We couldn't be happier. Thank you Chris and staff.

I requested service over the phone and was quoted at $109 for a repair that would be done that day…read moreor the next, it wasn't done for 4 days. I had somebody drop it off for me as I was out of town and was told there was a $60 inspection although they were told what the issue was. This brought the total to $160. On top of this they put a sticker that was difficult to remove and left residue and didn't give me back my cords and not original sony power cords.

My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

During Christmas I purchased two laptops for my 10 and 12 year old sons. They were thrilled to have…read morebrand new laptops. Three months later my 12 year old's laptop just stopped working. My husband contacted Microsoft and they told him to take it to radio shack. We had other shopping to do and drove to the Radio Shack in Salem. We were informed that they could not do anything because my son with Autism took off one key by accident (he is fascinated with how things work) This had nothing to do with the laptop not working, but I understand that employees have to follow policies. I thought about looking at a replacement and the employee was very rude. He said "you get what you pay for" and said it was no surprise our cheap laptop quit so soon. He showed me laptops in the $1000 range and told me that I needed to buy one of those or something nicer if I wanted my children to have decent laptops, implying that I was a cheapskate who bought my kids two pieces of junk. He did this in front of my children. I am not paying $2,000 for laptops and do not appreciate being told I am cheap in front of my children. I will not go back.

Just had my worst retail experience EVER at North Lancaster Store. Rudest person I have ever…read moreencountered in retail works there. Absolutely no customer service skills. Very terse and short with all customers. I know the job probably sucks, so whatever. I had waited 20 minutes to get help because I needed something from the stock room, and had to wait while she activated someone's phone. No one else was working there. Fine, I understand that. Not her fault they are understaffed. Then she got my stuff from the back. The item was on sale, but then she had to do some extremely complex transaction and then go back to the stock room to print something and then scan it so I could save $5 bucks. I commented that their system seems rather antiquated. Then, of course, she had to see my ID even though Master Card policy prohibits requiring showing positive ID. I told her, fine, but that it is against Mastercard policy. Look it up if you don't believe me. It"s my pet peeve that I have to go through a bunch of BS to prove my ID at a retail store, when I can just punch in my card number online and be done. Some weirdo standing there (people were starting to line up in random locations) then asked my "why are you so rude, when she is just doing her job". He was very aggressive, and I realized that the clientele in this place by-and-large seems pretty sketchy. He may have had a point, but that lady and that cluster**** of that place just brought out the worst in me. That guy and I proceeded to have an argument right in the store. He told me the batteries I was buying wouldn't last 10 minutes, and I told him how rude it is of him to insult these fine Radio Shack product.s. He kept right on blabbering about my rudeness as I walked out with my purchase (which I now wish I had just abandoned the whole thing). Well, let's just say my days of Radio Shack are over. To that fine upstanding citizen and that stellar customer service provider, you need not worry that I will ever again bring my rude self into Radio Shack.

Normally for great service, I would provide 4 stars. But I'll tell you why they got 5. So We have…read morea 5 year old fridge, with an ice maker from whirlpool. Anyone with an icemaker knows all about the problems that can occur. I called them a few weeks ago on a Friday with water leaking out of my ice maker side [explain to me why water was pooling out of the ice side please!?!?]. The tech came out with a trainee, and knew immediately what was wrong. They took apart the icemaker, took a photo of the issue, quoted the problem, checked stock and pricing on the part, explained how long it would take to get it in stock, and provided a solution on the spot. I ordered it and paid for the service. In a week they called to schedule the installation when the part came in. On the day of installation they called me early and asked if they could be the first call of the day and thankfully I was here, so I said okay. Here is where the FIVE stars come in. So a new tech came back with the trainee to install the part. But all of a sudden I look at my kitchen and see both techs on my floor with the bottom plate of my fridge off with the wire harness of my fridge out as well and I get called in. The trainee asked if he could explain something to me. Then he said she wanted to show him that they get a lot of calls on this particular model of whirlpool model because of the ice maker suddenly not working. It was because the wire harness gets pinched in the corner of the door [the lower left corner of the freezer door] and when she pointed mine out-sure enough the entire casing of my wiring was split open. So she ended up taping up my entire harness. Then she said to me and the trainee, "I always check for this problem when we are called in for this model because it ends up saving the client extra time money and problems in the long run so fix it now before it becomes an issue, you know before it breaks". She didn't have to do that! She didn't charge me for it, it was VERY kind of her, took them an extra 5 minutes of their time and it will save me hundreds in a service call down the road. And THAT deserves a 5th star people.

I needed a freezer for my garage so I went to FB marketplace and found one. The seller said he'd…read moredeliver it. As it turned out, it was Jaime from Salem Appliance Service and Repair. As a used freezer, he gave me a 30 day guarantee. Well, after about 2 months, the freezer still worked but wasn't freezing things hard, like ice cream, and was collecting a lot of frost, more than normal. So I called Jaime and explained what was going on and needed a different freezer. He didn't have another one so he told me to look online and find one and he'd go pick it up for me at no charge, but I had to pay for the freezer. No problem, I knew the one I got from Jaime was over the guarantee time. After I received the new one, which the seller delivered so Jaime didn't have to go get it, I called Jaime to come and get the old one so I didn't have to pay someone to haul it away. Jaime came to get it and, can you believe it, he offered my money back. I only took 1/2 but damn, that's customer service. Thank you Jaime, you run your business like you're selling to friends or family. I really appreciate how you operate.

Glad we found this business... EXCELLENT service. I have a very OLD and NECESSARY printer. They…read morewere VERY knowledgeable technicians!!! Thank you.

Great customer service and quality repair work at a reasonable price. I highly recommended DPS.read more