Very friendly and great service ! I would use them again anytime !!!…read moreReplaced my screen on my MacBook pro. Not an easy task.

Excellent service and very fast. I will use them again for computer work if needed. Location was…read moreeasy to locate

Samsung Battery replacement the afternoon I called. Very invested in getting my phone working…read morethat day. Gave me other consideration as to what could be wrong. Agreed to follow my result for a week and plan the next move if necessary Very good, timely response.

They do a great job cleaning up my phone when it's gotten jumbled and cluttered. Can resolve all…read morekinds of issues. And their fees are incredibly reasonable!! They are also patient in explaining and demonstrating how to do things myself !!

I was thinking of replacing my sluggish 5-year-old MacBook Air when I did some research and saw…read morethat perhaps if I just got it professionally cleaned, it would function much more smoothly. I found Terry's website and saw that he offers computer clean-ups for $49.95 - and he was offering free local pickup and delivery during the pandemic! I texted Terry and he came by the next morning (properly masked up, hooray!) and picked up my laptop. He texted me a question as he was working on it to make sure he wasn't removing a program that I actually use, and then dropped it off just a few hours later. It's now super-speedy - it feels like I have a new computer. Among other things, he removed a program that I had that I thought was helping maintain my Mac, but he told me it was slowing things down massively. Now that I know that laptop cleaning is a thing, I'll probably do this every year. It's a small investment and will save me a ton of money down the road. Happy that I now have Terry to trust with this!

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

With an important business trip looming and a screen fritzing out for unknown reasons, I was faced…read morewith a tough choice. I knew the vendor repair service turn-around would be at least a week, while working with Reboot was a total unknown. I brought my machine in and got an immediate, and most importantly CORRECT diagnosis, and this team worked to get my parts rush-delivered. When the part came in, I popped in and they turned the entire job around in under an hour, and they even saved my old webcam-cover-sticker and situated it on my new screen. And all the while, I saw and heard them attentively listening to and offering real, practical advice to each customer that came in; not trying to upsell or pressure people into work they didn't need done. These are real pros, who have attention to detail AND empathy. Would work with them again in a minute, but based on the quality of their work, I'm sure I won't have to.

Loses a star for not being open during posted hours - suggest you always call first. If you can…read morecatch them when they are open, they are very nice, fast, reasonably priced and "they know tech stuff."

KEVIN KEVIN KEVIN IS THE DUDE. I'm a single mom no friends no family I came here three months ago…read moregot a AGM battery for my Honda pilot 2022 and got the warranty. I came in 2 weeks ago because my battery wasn't holding a charge or something. KEVIN fixed it temporarily and told me I need to do longer drives and told me about what's good and bad about how I treat the battery. He also showed me how to take the flange off my car and reinstall it (he did it). I came back today because it had the same issue. KEVIN replaced it with my warranty still being covered. He remembered how bad of a time I was having previously and treated the situation with professional service and great customer service. He's the go to dude.

Beware store policy! Drove my RV in, main engine battery…read morekept dying had to use combo switch to get it there. Duracell Ultra group 65 from 6/25 *batteries plus brand. They tested it and told me in order to use the 24 month warranty, since it was at 11v, I would have to leave it there so they could charge and then test it or I go home, take it out and bring it back. Or buy another one, if the old one charges up then I have two batteries...ridiculous, I was told thats STORE POLICY! What if its your only car....what if your on vacation! Don't waste your $$$ here. Go to Auto Z, under warranty they will test replace and install it for you. FYI Store manager, I have a boat (3 batt), RV (3 batt), 2 car batts.....your done with my business, so post your apology.....lol

Our home burned almost completely down. We brought our computers we could find and gaming consoles…read moreinto Zipzap and to see Chris to see if he and his staff could salvage anything. While the computers and consoles couldn't be saved they were able to save data, including family photos for over the past 20 yrs we had saved. He and his staff are helping us replace our computers and gaming consoles. What was once lost was now saved. We couldn't be happier. Thank you Chris and staff.

I requested service over the phone and was quoted at $109 for a repair that would be done that day…read moreor the next, it wasn't done for 4 days. I had somebody drop it off for me as I was out of town and was told there was a $60 inspection although they were told what the issue was. This brought the total to $160. On top of this they put a sticker that was difficult to remove and left residue and didn't give me back my cords and not original sony power cords.

My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

I needed a replacement for my flakier-by-the-minute LG 420G, but I'm as non-technical as they come,…read moreso I wasn't looking forward to asking a phone store employee about connectivity, conversions, SIMs, IMEIs, GSTs, cell towers, portability, rollover minutes and all the rest. I knew I'd understand only about a tenth of whatever they had to say. Luckily, I ran into Gail, the manager of a Radio Shack store in Salem's Lancaster Mall. She didn't sneer when I told her I didn't want a smartphone to cruise the Internet. She didn't smirk when I told her all I wanted was a phone that worked the way they're supposed to work when I wanted to make or receive calls. She understood why I wanted to migrate my account from my crappy LG to a new phone without losing my 240+ Tracfone minutes or my 900+ service days. She "got it" when I told her I didn't want to spend a lot of money on it. And she didn't cop an attitude when I told her I was totally lost when it came to the activation process. What she DID do was: (A) point out the exact phone I needed for simply making and receiving calls; (B) sell it to me for under $10; (C) call tech support right then and there to activate my new phone; (D) preserve all my minutes and service days, and (E) send a test call from the store phone to my phone. It worked, and it took less than an hour. If all electronics stores had employees as competent and knowledgeable as Gail and fewer clerks who seem to excel only at BSing the public and ringing up sales, our economy would get better and the world would be full of happy customers. Like me.

During Christmas I purchased two laptops for my 10 and 12 year old sons. They were thrilled to have…read morebrand new laptops. Three months later my 12 year old's laptop just stopped working. My husband contacted Microsoft and they told him to take it to radio shack. We had other shopping to do and drove to the Radio Shack in Salem. We were informed that they could not do anything because my son with Autism took off one key by accident (he is fascinated with how things work) This had nothing to do with the laptop not working, but I understand that employees have to follow policies. I thought about looking at a replacement and the employee was very rude. He said "you get what you pay for" and said it was no surprise our cheap laptop quit so soon. He showed me laptops in the $1000 range and told me that I needed to buy one of those or something nicer if I wanted my children to have decent laptops, implying that I was a cheapskate who bought my kids two pieces of junk. He did this in front of my children. I am not paying $2,000 for laptops and do not appreciate being told I am cheap in front of my children. I will not go back.

Normally for great service, I would provide 4 stars. But I'll tell you why they got 5. So We have…read morea 5 year old fridge, with an ice maker from whirlpool. Anyone with an icemaker knows all about the problems that can occur. I called them a few weeks ago on a Friday with water leaking out of my ice maker side [explain to me why water was pooling out of the ice side please!?!?]. The tech came out with a trainee, and knew immediately what was wrong. They took apart the icemaker, took a photo of the issue, quoted the problem, checked stock and pricing on the part, explained how long it would take to get it in stock, and provided a solution on the spot. I ordered it and paid for the service. In a week they called to schedule the installation when the part came in. On the day of installation they called me early and asked if they could be the first call of the day and thankfully I was here, so I said okay. Here is where the FIVE stars come in. So a new tech came back with the trainee to install the part. But all of a sudden I look at my kitchen and see both techs on my floor with the bottom plate of my fridge off with the wire harness of my fridge out as well and I get called in. The trainee asked if he could explain something to me. Then he said she wanted to show him that they get a lot of calls on this particular model of whirlpool model because of the ice maker suddenly not working. It was because the wire harness gets pinched in the corner of the door [the lower left corner of the freezer door] and when she pointed mine out-sure enough the entire casing of my wiring was split open. So she ended up taping up my entire harness. Then she said to me and the trainee, "I always check for this problem when we are called in for this model because it ends up saving the client extra time money and problems in the long run so fix it now before it becomes an issue, you know before it breaks". She didn't have to do that! She didn't charge me for it, it was VERY kind of her, took them an extra 5 minutes of their time and it will save me hundreds in a service call down the road. And THAT deserves a 5th star people.

I needed a freezer for my garage so I went to FB marketplace and found one. The seller said he'd…read moredeliver it. As it turned out, it was Jaime from Salem Appliance Service and Repair. As a used freezer, he gave me a 30 day guarantee. Well, after about 2 months, the freezer still worked but wasn't freezing things hard, like ice cream, and was collecting a lot of frost, more than normal. So I called Jaime and explained what was going on and needed a different freezer. He didn't have another one so he told me to look online and find one and he'd go pick it up for me at no charge, but I had to pay for the freezer. No problem, I knew the one I got from Jaime was over the guarantee time. After I received the new one, which the seller delivered so Jaime didn't have to go get it, I called Jaime to come and get the old one so I didn't have to pay someone to haul it away. Jaime came to get it and, can you believe it, he offered my money back. I only took 1/2 but damn, that's customer service. Thank you Jaime, you run your business like you're selling to friends or family. I really appreciate how you operate.

Glad we found this business... EXCELLENT service. I have a very OLD and NECESSARY printer. They…read morewere VERY knowledgeable technicians!!! Thank you.

Great customer service and quality repair work at a reasonable price. I highly recommended DPS.read more